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Suncorp Life Insurance

Suncorp Life Insurance

1.5 from 11 reviews · View Statistics
See the Best Life Insurance in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

1.5
11 reviews
5
(1)
4
(0)
3
(0)
2
(1)
1
(9)
  • Value for Money
    1.0 (6)
  • Transparency
    1.0 (6)
  • Customer Service
    1.0 (6)
  • Claim Resolution Time
    • 1-2 months (1)
    • 3+ months (1)
  • Claim ApprovedYes (1) · No (2)
Previous
Next
Juliedaniels
JuliedanielsSouth East Queensland, QLD
  • 30 reviews
  • 20 likes

Unreasonable premium rises. Bad service

published

We’ve had life cover on my husband for 30 years. Every year the premium rises, but the last few years the premiums went through the roof and Suncorp cannot come up with a valid reason. When a premium is raised by $100 week it’s to the point of the ridiculous. Further to this when seeking customer service I’ve been eternally transferred from department to department, sometimes speaking to 6 people before finding anyone to answer questions. I would avoid dealing with Suncorp if possible

Value for Money
1/5
Transparency
1/5
Kim Jenkin
Kim JenkinNorth Queensland, QLD

Another insurance that takes your money and don’t want to pay

published

Been paying for 20 years and been unable to work for over 8 months and haven’t got 1c out of them yet. Would stop the direct debit payments until my credit card expired. So much for pay after 1 month and no premiums while on claim. Won’t return calls or emails when they say they will. Had a guts full!!!!!

Value for Money
1/5
Transparency
1/5

Other Life Insurance

 
 

0.0
(1,234)
Shelly
ShellySouth East Queensland, QLD
  • 7 reviews
  • 8 likes

Deceased estate finalise account

published
Value for Money
1/5
Transparency
1/5
Distressed
DistressedSouth East Queensland, QLD

Absolutely Disgusted

published

I am on a disability support pension, and paid $109.00 per fortnight, for funeral insurance, with a quoted $30,000 payout figure. 2 months later, I am still waiting. Suncorp allege that no beneficiary was listed. (completely untrue). Perhaps, closer to the truth would be that some employee misplaced, or disregarded paperwork, and the fault lays with Suncorp??? Why on earth would I pay that amount of money to Suncorp, to not receive a cent back, when needed most. Uncaring case manager, who actually said things that were complete fabrications. Steer clear of this mob. Totally untrustworthy and unprofessional.

Value for Money
1/5
Transparency
1/5
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disgusted

published

its has been two months since we lodged a claim still no payment we had to pay for funeral ourselves what is the point of taking out a policy when you wont pay out on it total misrepresentation nothing more than thieves you ought to be ashamed of yourselves

Value for Money
1/5
Transparency
1/5
pony2006
pony2006South East Queensland, QLD
  • 8 reviews
  • 17 likes

Income Protection

published

Had a claim through Suncorp. They underpaid my claim for 11 years. Costing me several hundred thousand. Untrustworthy and don’t care about customer. There action were criminal. Research any company first and check policy wording.

Value for Money
1/5
Transparency
1/5

Same old story, 6 to 8 weeks.

published
Insurance claim madeYes

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Next

Never again

published

Misleading information, claim to offer premium refund for cancelled policies but rather keep the money for their thieving pockets. Huge mistake using this company.

Insurance claim madeNo

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0.0
(1,234)
Bronkie
Bronkiecairns

Suncorp insurance personel unproffesional.

published

Suncorp put up my live insurance from $108 to $125 .
When i phone them on 12/11/2014 the little boy on the phone was not help full .I ask him if i can get the the amount reduce .He told me that even i pay for it, it is my wives policy and and he can discuss it with me and that he is going to cancel the policy which i was paying since 2006.Will not deal with suncorp again .The policy is so old that n dont got the number any more .

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