CTP CLAIMS - Customer service and understanding, a refreshing experience
Suncorp i just want to give your company in particular your ctp insurance claims section a 10/10. I am so so very touched by the actions of the Brisbane branch and i cannot express my gratitude enough. I know there are always negative stories about insurers but i just want to thank suncorp from the bottom of my heart and gibe credit where it is due. You have made something heartbreaking a little bit easier, it is appreciated beyond any words.
Insurance always has surprises and frustrations.
Our car was a write off due to another driver crossing the centre line and slamming into our car. The payout figure was paid within 10 days which was excellent.
However 2 points I was not aware of were. 1 when the car is a write off the insurance company hand in the plates and receive the refund in the registration. 2 Although we had UNLIMITED hire car the second they pay out they want the hire car back. From the time they officially told us the car was a write off to the time they paid out was a few days so you are left with no car. Just points to be aware of when buying any car insurance.
What a con
My Sister in law received $50.00 for each car that was insured by Suncorp CTP. I called Suncorp because i wanted the deal also and was informed that after I payed the registration on my cars it would all go through. Surprise surprise, after paying the rego and nothing was received I called Suncorp again who informed me that the promotion was only for those who received the letter and I would not be eligible.(remember that i had called Suncorp prior to confirm) I think its about time that these sort of companies should be held responsible for telling anything to get money from people.You lost me Suncorp.
Exceptional customer service
I was just blown off by the customer service I experienced after a car hit kangaroo accident at night time. Very prompt to arrange every needed service and the way of communication just melted me away. Hats off to the entire customer service team. My 3 month old new car was written off and replaced by a brand new car. My color of choice was not available initially. But Suncorp waited until my preferred color was imported and arranged rental car service for the whole period. Amazing service. Would highly recommend Suncorp Car Insurance.
I have been with Suncorp now for about 5 years. I recently had to put in a claim on my car that was damaged in an accident an subsequently caught fire. They were brilliant from the 1st call to lodge a claim to the assessor calling me to confirm car was a total loss and that I would receive my agreed value that car was insured for. Within 4 working days I had received the payment. Thanks Suncorp
Terrible service, continuous mistakes made by the staff and they don't pay out on claims. They increased our premium when told it was permanently located at a holiday park as it was deemed a higher risk and then at claim time didn't know the address the van was located. The caravan was 2 years old we experienced a series of severe storms and given its a holiday van and don't see it everyday didn't know which storm had caused damage leading to a leak that did a lot of damage to our caravan. Suncorp refused our claim even in review because we did...n't know which storm did the damage and couldn't prove that "a tree fell on the caravan". We were honest in our explanation and to be refused due to 'wear and tear' on a Caravan that was not even three years old was ludicrous. We are now working with the ombudsman to resolve this as Suncorp will not reconsider. The customer service was terrible the entire process as for the premiums they charge you would hope for better. I would caution anyone considering Suncorp or current Suncorp customers to move elsewhere.
Biggest scammers in Australia, insurance fraud is their game and they know how to manipulate your story, I had a claim made against me and they tried charging me over $3000 for a rear bumper bar that is only worth $208.65 from Toyota, and couldn't explain to me where the other $2800 had come from.
I even asked for the financial hardship forms as I truly am struggling, they blatantly disregarded my application even though I have no job and do no receive government payments.
So far so good
Cheap price, much less than the alternatives. Went for full comprehensive with low fees higher excess. Found quite a large scratch across 2 panels of car a few weeks back and the claim went through quite smoothly. I didn't get a replacement car but they paid for taxi to and from the workshop. The call centres are local and very friendly.
Large increase in policy despite no claims
I received a rude shock to find my policy had increase by over 15% (more than $110) despite no claims and my car being worth less given it is a year older. No explanation was able to be provided except that apparently there was a discount when I applied because I was a new customer. Clearly Suncorp don’t respect customer loyalty and are just chasing the new customer and could care less about retaining current customers. As a side point, be careful with your privacy. Suncorp sent my policy to an old salary packing company I no longer use, despite updating them a year ago with my correct email address.
Sorry, wrong place, please remove!
My home loan with Suncorp. This year they tried to call me several times to sell their insurance. But the sales used my home address as my insured address, I just found out when I did the tax return for my investment property. I just want to ask them, do you buy the landlord insurance for your residential property? They want to charge me $35 for changing address. I said please cancel the insurance due to the unprofessional service. They cancelled it and charge me $33 for Cancellation. So unhappy conversation and I will never use any product from them! ()
Would highly recommend Suncorp. Cannot fault them.
I've held policies with Suncorp for 2 and a half years. Recently someone hit the back of my car. Suncorp were very easy to deal with, repairs were arranged immediately and I'm truly impressed with their services and the turn over. Friendly staff, very understanding and compassionate. Would recommend Suncorp to everyone i know.
- Verified customer
Horrible customer relation service
I am with Suncorp vehicle insurance for almost two years now. I have my home insurance with Suncorp and my home loan is also with Suncorp too. Presently I have an active vehicle insurance claim for very minor accident. I have given my car on September 21st. On September 28th I already informed Suncorp that I would be travelling overseas 7th October for a month time. They said, I should be getting my car back before that. When I couldn’t get any recent update about my car, I called Suncorp this morning and they kept me on hold for a long time an...d came back to say that my car is expected to be ready by 8th October. I told them that I already informed them before that I will be travelling overseas and I won’t be in Australia on 8th October and if they can assist me in getting the car a bit early so that I can collect my car before I travel. I even told them that I do have my home insurance & home loan along with Suncorp vehicle insurance. I just requested for a help that if they can give my car repaired by 7th. However, I got a unique reply from the Suncorp customer care team i.e. “having more insurance doesn’t mean whatever you can ask that you want”. I just need their cooperation to get my car a day early pretty much. Gone further & called customer complaint relation manager, but it seems to get my car ready one day earlier was a big deal for Suncorp. The answer was “A big no”. The Suncorp team member attitude never seems like friendly or cooperative. Suncorp, definitely I can guarantee you that you are losing one of your customer and that is not only for car insurance, but my home & content as well eventually. Also, I will never suggest / recommend Suncorp for your pathetic service to any of my friends or known people. The lady ([name removed]) on phone was so rude too. This is definitely not a service that a customer expect.
Claims knocked back on minor technicality
My son has had insurance with Suncorp almost 3 years never claimed, first time he has claimed gets knocked back because did not update details on insurance. However they happy to charge him highest premiums and promptly deduct insurance from his account but when comes to claim find any excuse to not resolve his claim!!! Would not recommend this insurance company. Exploit young individuals!
Banking Royal Commission and Suncorp
“Suncorp was later fined by ASIC $43,200 for misleading advertising over its communications relating to its “complete replacement cover”. The royal commission heard that this was a much smaller amount than the $7.2 million in fines it could receive.”. ABC News
Supportive, reliable and honhest to deal with
After having being involved in a road accident Suncorp had my car booked scheduled for repairs with in a fortnight. When I called to raise the claim the operators first concern was for my and my family’s safety first and foremost. Following on from that the process itself was painless. The only downside is some of the authorised repairers are not worth the risk Suncorp inherit from poor work, and the offshore call centres are fristrating also. The repairers rely on the life time gauruntee that Suncorp offer but it’s the repair shops who should ...be held accountable and poorly reviewed in instances like this. Suncorp itself, and other AAI brands like AAMI for the house and CIL for the caravan, have been great to deal with. All my concerns were dealt with and ultimately Suncorp could not have done any more to help.
DO NOT INSURE WITH SUNCORP
I recently purchased a new car (not brand new but still around $30,000.00). After having the car for three weeks I hit a Kangaroo. I put in a claim immediately. I have now been waiting for nearly four weeks without a car. Suncorp are advising that the repairs have been authorised...but they will not pay the repairers costs???? Agreed worst staff to deal with. Very rude, arrogant. I will be contacting the ombudsman as I cannot get a response from Suncorp as to when I can get my car repaired.
Questions & Answers
Zero star from me! I had accident I heat gutter on my left side bumper and when I try to reverse cuase I’ve panic already I accidentally heat someone bumper behind so I had damage in my back bumper also but the car behind no damage in his front bumper so I tried to claim my left side bumper and my back bumper but Suncorp want me to pay $600 excess twice! $600 excess for my left bumper and $600 excess for back bumper cause they said it’s two deferent action! Can you believe it that’s why I insured my car for. Suncorp just want peoples money we don’t get any return from our money. So I will cancel my house policy and my car policy from Suncorp. Very Disappointed
Why has this post been rejected can’t you handle the truth
|Category||Roadside Assistance and Car Insurance||Roadside Assistance and Car Insurance||Roadside Assistance and Car Insurance||Roadside Assistance and Car Insurance|
|Other Insurance Types Offered||Health, Home and Contents, Income, Life, Motorcycle and Travel||Health, Home and Contents, Income, Life, Motorcycle and Travel||Health, Home and Contents, Income, Life, Motorcycle and Travel||Health, Home and Contents, Income, Life, Motorcycle and Travel|
|Coverage Type||Compulsory Third Party (CTP Green Slip)||Third Party, Fire and Theft||Third Party Property Damage||Comprehensive|
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