Reviewer Photos & Videos
Try to make you look like a criminal!
Its been 2mths of a car insurance claim that still hasn’t been finalised. My car caught fire and was written off. My husband and I have been interviewed over the phone by investigations and had an investigator interview us at our home. Suncorp are very good at trying to avoid paying out and making their customers look like they’ve committed fraud. I’ve never had any issues with previous companies, am a rating 1 driver and have no criminal history or done anything wrong, same goes for hubby.
Ridiculous amount of time it’s taken and added unnece...
- Comprehensive Car Insurance
- Verified customer
Never had to use claim service with any other insurance company, but then I was unlucky enough to have my car window smash by god knows who tried to break into my car. Had to pay the excess since there was no witness or camera around, but that's just the standard I guess. Claim was pretty painless, even got additional rental car days because it couldn't get fixed on time and additional taxi fare because some warranty works need to be done after. I chose the repair company, so I really couldn't blame Suncorp for all the warranty work I had to do after the repair...as an insurance company, they have been very helpful throughout.
Thieves that only work for themselves!
This company is the worst! I was the victim of a malicious attack on my vehicle with a crazy man and a shopping trolley, he rammed my car for no reason just because he has a sad life. Everything was caught on CCTV, video recording of a witness and photos taken at the scene of the crime, I provided everything that would win the case for me. Suncorp lied to me, saying they would take him to court and that they had a phone recording of him admitting fault, then they called me and changed there mind about taking him to court 3 months later. Suncorp...put me through a lot of heart ache and false hope. They are liars and thieves and they only care about taking your money. They are happy to lie to me over the phone even though I provided the CCTV footage. Even though I would have won the case in court easily and got my $850 excess fee back, there was nothing in it for them that's why they didn't even bother. these people are rotten, I warn you not to go with them, they won't look after you at all, good luck and please choose a different car insurance company to go with.
It pays to shop for a policy
So after my insurance went up after i moved house i decided to do a comparison on policy/price. I came up with a saving of $48 a month. I spoke to suncorp and they couldnt match it or even come close. The company i chose asks more questions such as age, all drivers ages and a variety of k's traveled per year. Suncorp could do a lot better.
So relieved I'm insured with suncorp
Suncorp have been great to deal with. Under my new for old policy I get my brand new car in a few days with hire car up until I get it. Everything explained to me when I took out the policy has been honoured without any problems
Expensive. Website is close to useless regarding self service.
I needed to update my residential address with Suncorp. So I decided to login. Being the first time, I registered my email to create an account. Then attempted to add my policy number. I got an error saying the information does not match their records. I checked the policy number and its correct, and i used the same email as i get Suncorp policy updates on. Website Chat feature is useless as there is no chat support for this area. I sent a message through the website, it says "we'll respond ASAP". Its been days now. Doesn't sound so 'ASAP'.
A...lso could not find anywhere to add/change my address. Reason why I chose Suncorp is because being a mature and more expensive company I thought your services and systems would be speedy, convenient and capable, hence the expensive pricing. Expensive but inconvenient is what this is. Update: password reset email takes years to arrive. Took at least 3 minutes. Usually a password reset is required for access at the time. Waiting for minutes is just ridiculous. I'm seriously considering switching at policy renewal. Do i really have to call to add my policy to my account and to update my address? Its 2019 now. Update: can'not even log into website anymore. Slacking on up-time Suncorp. I've have some sort of issue with the system each time I've tried using it. These things matter in this day and age.
If I could give 0 stars I would. Very disgusting from suncorp
I had a accident with my car which I was at fault it's been 2months and 6 days and still dealing with the claim. They are doing investigation on me. Why? I really don't know. Is because they think I'm a fraud or trying to do something stupid I'm not sure? . I've provided all information that they have asked which I have nothing to hide. I've been interviewed with a corporate investigator aswell. Now they are doing a forensic analyst on my car.. Why am I being targeted for I have no idea?. I have no criminal history or anything. Still dealing ...with this claim. Accidents do happen and I'm constantly going forward and back with the investigation team. This is very poor from there behalf And I'm the one who is dealing with all the headache . Do not get insurance with suncorp.
The customer does NOT come first!
I have lifetime new for old cover for my 6 month old car. Major damage caused in recent hail storm. They refuse to honor the lifetime new for old. Twice now!! Repair time keeps being extended and now looking at possibly May before car is repaired!! I didn’t spend $40k for my car to be totally rebuilt. They’ve had it since December. Stayed loyal to Suncorp for 7 years. No advantage for loyalty these days. Policy is a joke.
CTP CLAIMS - Customer service and understanding, a refreshing experience
Suncorp i just want to give your company in particular your ctp insurance claims section a 10/10. I am so so very touched by the actions of the Brisbane branch and i cannot express my gratitude enough. I know there are always negative stories about insurers but i just want to thank suncorp from the bottom of my heart and gibe credit where it is due. You have made something heartbreaking a little bit easier, it is appreciated beyond any words.
Insurance always has surprises and frustrations.
Our car was a write off due to another driver crossing the centre line and slamming into our car. The payout figure was paid within 10 days which was excellent.
However 2 points I was not aware of were. 1 when the car is a write off the insurance company hand in the plates and receive the refund in the registration. 2 Although we had UNLIMITED hire car the second they pay out they want the hire car back. From the time they officially told us the car was a write off to the time they paid out was a few days so you are left with no car. Just points to be aware of when buying any car insurance.
What a con
My Sister in law received $50.00 for each car that was insured by Suncorp CTP. I called Suncorp because i wanted the deal also and was informed that after I payed the registration on my cars it would all go through. Surprise surprise, after paying the rego and nothing was received I called Suncorp again who informed me that the promotion was only for those who received the letter and I would not be eligible.(remember that i had called Suncorp prior to confirm) I think its about time that these sort of companies should be held responsible for telling anything to get money from people.You lost me Suncorp.
Exceptional customer service
I was just blown off by the customer service I experienced after a car hit kangaroo accident at night time. Very prompt to arrange every needed service and the way of communication just melted me away. Hats off to the entire customer service team. My 3 month old new car was written off and replaced by a brand new car. My color of choice was not available initially. But Suncorp waited until my preferred color was imported and arranged rental car service for the whole period. Amazing service. Would highly recommend Suncorp Car Insurance.
I have been with Suncorp now for about 5 years. I recently had to put in a claim on my car that was damaged in an accident an subsequently caught fire. They were brilliant from the 1st call to lodge a claim to the assessor calling me to confirm car was a total loss and that I would receive my agreed value that car was insured for. Within 4 working days I had received the payment. Thanks Suncorp
Terrible service, continuous mistakes made by the staff and they don't pay out on claims. They increased our premium when told it was permanently located at a holiday park as it was deemed a higher risk and then at claim time didn't know the address the van was located. The caravan was 2 years old we experienced a series of severe storms and given its a holiday van and don't see it everyday didn't know which storm had caused damage leading to a leak that did a lot of damage to our caravan. Suncorp refused our claim even in review because we did...n't know which storm did the damage and couldn't prove that "a tree fell on the caravan". We were honest in our explanation and to be refused due to 'wear and tear' on a Caravan that was not even three years old was ludicrous. We are now working with the ombudsman to resolve this as Suncorp will not reconsider. The customer service was terrible the entire process as for the premiums they charge you would hope for better. I would caution anyone considering Suncorp or current Suncorp customers to move elsewhere.
Biggest scammers in Australia, insurance fraud is their game and they know how to manipulate your story, I had a claim made against me and they tried charging me over $3000 for a rear bumper bar that is only worth $208.65 from Toyota, and couldn't explain to me where the other $2800 had come from.
I even asked for the financial hardship forms as I truly am struggling, they blatantly disregarded my application even though I have no job and do no receive government payments.
So far so good
Cheap price, much less than the alternatives. Went for full comprehensive with low fees higher excess. Found quite a large scratch across 2 panels of car a few weeks back and the claim went through quite smoothly. I didn't get a replacement car but they paid for taxi to and from the workshop. The call centres are local and very friendly.
Large increase in policy despite no claims
I received a rude shock to find my policy had increase by over 15% (more than $110) despite no claims and my car being worth less given it is a year older. No explanation was able to be provided except that apparently there was a discount when I applied because I was a new customer. Clearly Suncorp don’t respect customer loyalty and are just chasing the new customer and could care less about retaining current customers. As a side point, be careful with your privacy. Suncorp sent my policy to an old salary packing company I no longer use, despite updating them a year ago with my correct email address.
Questions & Answers
When are you going to stop ripping people off and start upholding you promises! Shame on you!
We have friends shopping around for their car insurance renewal with various car insurance companies.
They have asked us if Suncorp Car Insurance would cover mice damage to a car under their policy.
Has anyone had experience with this matter or able to give further information re this issue?
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.