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Reviews

2.3

160 reviews
5
(35)
4
(18)
3
(5)
2
(7)
1
(95)
  • Value for Money
    1.7 (28)
  • Customer Service
    2.1 (28)
  • Timeliness
    1.8 (17)
  • Job Satisfaction
    1.4 (11)
  • Transparency
    2.0 (26)
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Jesse

Jesse

  • 2 reviews

Absolutely disgusting.

published

Biggest scammers in Australia, insurance fraud is their game and they know how to manipulate your story, I had a claim made against me and they tried charging me over $3000 for a rear bumper bar that is only worth $208.65 from Toyota, and couldn't explain to me where the other $2800 had come from.

I even asked for the financial hardship forms as I truly am struggling, they blatantly disregarded my application even though I have no job and do no receive government payments.

Insurance claim madeNo
Clint

ClintBrisbane

  • 2 reviews

So far so good

published

Cheap price, much less than the alternatives. Went for full comprehensive with low fees higher excess. Found quite a large scratch across 2 panels of car a few weeks back and the claim went through quite smoothly. I didn't get a replacement car but they paid for taxi to and from the workshop. The call centres are local and very friendly.

Insurance claim madeYes
cheekychops

cheekychops

  • 2 reviews
  • 3 likes

Large increase in policy despite no claims

published

I received a rude shock to find my policy had increase by over 15% (more than $110) despite no claims and my car being worth less given it is a year older. No explanation was able to be provided except that apparently there was a discount when I applied because I was a new customer. Clearly Suncorp don’t respect customer loyalty and are just chasing the new customer and could care less about retaining current customers. As a side point, be careful with your privacy. Suncorp sent my policy to an old salary packing company I no longer use, despite updating them a year ago with my correct email address.

Insurance claim madeNo
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Pete

PeteClayton

  • 2 reviews

Sorry, wrong place, please remove!

published

My home loan with Suncorp. This year they tried to call me several times to sell their insurance. But the sales used my home address as my insured address, I just found out when I did the tax return for my investment property. I just want to ask them, do you buy the landlord insurance for your residential property? They want to charge me $35 for changing address. I said please cancel the insurance due to the unprofessional service. They cancelled it and charge me $33 for Cancellation. So unhappy conversation and I will never use any product from them! ()

Insurance claim madeNo

Would highly recommend Suncorp. Cannot fault them.

published

I've held policies with Suncorp for 2 and a half years. Recently someone hit the back of my car. Suncorp were very easy to deal with, repairs were arranged immediately and I'm truly impressed with their services and the turn over. Friendly staff, very understanding and compassionate. Would recommend Suncorp to everyone i know.

Insurance claim madeYes
Pinaki G

Pinaki GBrisbane

  • 2 reviews

Horrible customer relation service

published
Insurance claim madeYes

Claims knocked back on minor technicality

published

My son has had insurance with Suncorp almost 3 years never claimed, first time he has claimed gets knocked back because did not update details on insurance. However they happy to charge him highest premiums and promptly deduct insurance from his account but when comes to claim find any excuse to not resolve his claim!!! Would not recommend this insurance company. Exploit young individuals!

Insurance claim madeYes
Dave

Dave

  • 2 reviews

Banking Royal Commission and Suncorp

published

“Suncorp was later fined by ASIC $43,200 for misleading advertising over its communications relating to its “complete replacement cover”. The royal commission heard that this was a much smaller amount than the $7.2 million in fines it could receive.”. ABC News

Insurance claim madeNo
Jibar22

Jibar22Brisbane

Supportive, reliable and honhest to deal with

published
Insurance claim madeYes
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Ange

AngeGreater Melbourne (Metropolitan), VIC

  • 12 reviews
  • 7 likes

Extremely helpful

published

With my car insurance up for renewal I contacted Suncorp, I couldn't praise them highly enough. They were courteous; informative and gave me a great price. I would definitely RECOMMEND them

Insurance claim madeYes
Shell

Shell

  • 5 reviews

DO NOT INSURE WITH SUNCORP

published

I recently purchased a new car (not brand new but still around $30,000.00). After having the car for three weeks I hit a Kangaroo. I put in a claim immediately. I have now been waiting for nearly four weeks without a car. Suncorp are advising that the repairs have been authorised...but they will not pay the repairers costs???? Agreed worst staff to deal with. Very rude, arrogant. I will be contacting the ombudsman as I cannot get a response from Suncorp as to when I can get my car repaired.

Insurance claim madeYes

Great car insurance- very effecient

published

1 new car write off from a hail storm- replaced effectiently with a new car next model up with all the extras. 2 minor damage claims side door and tailgate both quickly and totally repaired as new. A bit dearer than other companies but FANTASTIC, quick and reliable service.

Insurance claim madeYes

Worssst Ever, Please please please please dont buy, I really am struggling a lot with this insurance

published

Worst Support, Arrogant Staff, wont move the claim on time and wont accept all the damages. Cheap with an expensive price tag

Insurance claim madeYes

The worst claim processing staff - all mean and lie

published

I had a huge car accident and the staff at suncorp have been horrible to deal with - keep lying on all the facts and are horrible people to deal with - each phone call i cry and they keep giving me the run around when i have done nothing wrong.
Do not use them - the worst.

Insurance claim madeYes
bengals56

bengals56AU

  • 2 reviews
  • 3 likes

Terrible service. SUN CORP

published
Insurance claim madeYes
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Eddy

EddyVictoria

  • 2 reviews

The Worst Of The Worst Insurance Companies

published

I have came across this company and their insurance brands (AAMI, GIO etc) numerous times working as a repairer and as a client, and I have not once been satisfied with the level of service provided. I can assure you that 99% of repairers have this same problem with this company and I urge people to avoid such headaches and stressful processes in motor claims and sign up with companies such as RACV, Youi, Allianz and QBE.

Insurance claim madeYes
Georgia K

Georgia KSunshine Coast

Will run you around and not get back to you!

published
Insurance claim madeNo
beckstar

beckstarSouth East Queensland, QLD

  • 6 reviews

Terrible service.

published
Insurance claim madeYes
Dibas

Dibas

  • 2 reviews
  • 3 likes

Terrible Roadside Assistance

published
Insurance claim madeYes
Robert

RobertSouth East Queensland, QLD

  • 12 reviews
  • 1 like

Bunning's trailer not attached properly by Bunnings

published
Insurance claim madeYes
Page 3 of 8
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Questions & Answers

MARGO X.

MARGO X.asked

Motor Insurance

Why is it that every single Car Insurance company including you Suncorp have shocking bad reviews pages of unhappy complaining customers from the cheap insurance to expensive so are they all wrong are these customers all complaining about nothing? I have yet to find an insurance company with "rave reviews" so who do I choose? You Suncorp? You tell me. . .

1 answer
Unhappy customer
Unhappy customer

Firstly, most of the insurance companies are owned by 1 or 2 parent companies!!! So no matter who you insure with, you are dealing with that parent company and if you aren't happy and change your insurance company, its probably to one of their other ones, so they don't care as they are still getting your money.....
Secondly, its because noone is watching over them making them do what they promise/claim! I was going to go to the Ombudsman but that turned out to be useless as they approve what the insurance companies are doing....
I ended up having to dig my heels in and fight them all the way by refusing to pick up my car until it was either fixed or written off and after 3 months, I finally have my car repaired and picked up.
Luckily I have another car, but if I didn't I would have been forced to accept their decision.
There needs to be a watchdog keeping an eye on them and making them abide by their promises.....as it is OUR MONEY, currently they can do whatever they want and get away with it unless you are prepared to fight them on it....

Unhappy customer

Unhappy customerasked

Motor Insurance

When are you going to stop ripping people off and start upholding you promises! Shame on you!

1 answer
Unhappy customer
Unhappy customer

Suncorp and their companies with insurance rip offs.

charlie s

charlie sasked

Motor Insurance

is my car still covered rego number is 401yoa

1 answer
Fired Up
Fired Up

Why not call the company and ASK?

Get an answer from our members and Suncorp representatives

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