Reviewer Photos & Videos
Biggest scammers in Australia, insurance fraud is their game and they know how to manipulate your story, I had a claim made against me and they tried charging me over $3000 for a rear bumper bar that is only worth $208.65 from Toyota, and couldn't explain to me where the other $2800 had come from.
I even asked for the financial hardship forms as I truly am struggling, they blatantly disregarded my application even though I have no job and do no receive government payments.
So far so good
Cheap price, much less than the alternatives. Went for full comprehensive with low fees higher excess. Found quite a large scratch across 2 panels of car a few weeks back and the claim went through quite smoothly. I didn't get a replacement car but they paid for taxi to and from the workshop. The call centres are local and very friendly.
Large increase in policy despite no claims
I received a rude shock to find my policy had increase by over 15% (more than $110) despite no claims and my car being worth less given it is a year older. No explanation was able to be provided except that apparently there was a discount when I applied because I was a new customer. Clearly Suncorp don’t respect customer loyalty and are just chasing the new customer and could care less about retaining current customers. As a side point, be careful with your privacy. Suncorp sent my policy to an old salary packing company I no longer use, despite updating them a year ago with my correct email address.
Sorry, wrong place, please remove!
My home loan with Suncorp. This year they tried to call me several times to sell their insurance. But the sales used my home address as my insured address, I just found out when I did the tax return for my investment property. I just want to ask them, do you buy the landlord insurance for your residential property? They want to charge me $35 for changing address. I said please cancel the insurance due to the unprofessional service. They cancelled it and charge me $33 for Cancellation. So unhappy conversation and I will never use any product from them! ()
Would highly recommend Suncorp. Cannot fault them.
I've held policies with Suncorp for 2 and a half years. Recently someone hit the back of my car. Suncorp were very easy to deal with, repairs were arranged immediately and I'm truly impressed with their services and the turn over. Friendly staff, very understanding and compassionate. Would recommend Suncorp to everyone i know.
- Motor Insurance
- Verified customer
Horrible customer relation service
I am with Suncorp vehicle insurance for almost two years now. I have my home insurance with Suncorp and my home loan is also with Suncorp too. Presently I have an active vehicle insurance claim for very minor accident. I have given my car on September 21st. On September 28th I already informed Suncorp that I would be travelling overseas 7th October for a month time. They said, I should be getting my car back before that. When I couldn’t get any recent update about my car, I called Suncorp this morning and they kept me on hold for a long time an...d came back to say that my car is expected to be ready by 8th October. I told them that I already informed them before that I will be travelling overseas and I won’t be in Australia on 8th October and if they can assist me in getting the car a bit early so that I can collect my car before I travel. I even told them that I do have my home insurance & home loan along with Suncorp vehicle insurance. I just requested for a help that if they can give my car repaired by 7th. However, I got a unique reply from the Suncorp customer care team i.e. “having more insurance doesn’t mean whatever you can ask that you want”. I just need their cooperation to get my car a day early pretty much. Gone further & called customer complaint relation manager, but it seems to get my car ready one day earlier was a big deal for Suncorp. The answer was “A big no”. The Suncorp team member attitude never seems like friendly or cooperative. Suncorp, definitely I can guarantee you that you are losing one of your customer and that is not only for car insurance, but my home & content as well eventually. Also, I will never suggest / recommend Suncorp for your pathetic service to any of my friends or known people. The lady ([name removed]) on phone was so rude too. This is definitely not a service that a customer expect.
Claims knocked back on minor technicality
My son has had insurance with Suncorp almost 3 years never claimed, first time he has claimed gets knocked back because did not update details on insurance. However they happy to charge him highest premiums and promptly deduct insurance from his account but when comes to claim find any excuse to not resolve his claim!!! Would not recommend this insurance company. Exploit young individuals!
Banking Royal Commission and Suncorp
“Suncorp was later fined by ASIC $43,200 for misleading advertising over its communications relating to its “complete replacement cover”. The royal commission heard that this was a much smaller amount than the $7.2 million in fines it could receive.”. ABC News
Supportive, reliable and honhest to deal with
After having being involved in a road accident Suncorp had my car booked scheduled for repairs with in a fortnight. When I called to raise the claim the operators first concern was for my and my family’s safety first and foremost. Following on from that the process itself was painless. The only downside is some of the authorised repairers are not worth the risk Suncorp inherit from poor work, and the offshore call centres are fristrating also. The repairers rely on the life time gauruntee that Suncorp offer but it’s the repair shops who should ...be held accountable and poorly reviewed in instances like this. Suncorp itself, and other AAI brands like AAMI for the house and CIL for the caravan, have been great to deal with. All my concerns were dealt with and ultimately Suncorp could not have done any more to help.
With my car insurance up for renewal I contacted Suncorp, I couldn't praise them highly enough. They were courteous; informative and gave me a great price. I would definitely RECOMMEND them
DO NOT INSURE WITH SUNCORP
I recently purchased a new car (not brand new but still around $30,000.00). After having the car for three weeks I hit a Kangaroo. I put in a claim immediately. I have now been waiting for nearly four weeks without a car. Suncorp are advising that the repairs have been authorised...but they will not pay the repairers costs???? Agreed worst staff to deal with. Very rude, arrogant. I will be contacting the ombudsman as I cannot get a response from Suncorp as to when I can get my car repaired.
Great car insurance- very effecient
1 new car write off from a hail storm- replaced effectiently with a new car next model up with all the extras. 2 minor damage claims side door and tailgate both quickly and totally repaired as new. A bit dearer than other companies but FANTASTIC, quick and reliable service.
Worssst Ever, Please please please please dont buy, I really am struggling a lot with this insurance
Worst Support, Arrogant Staff, wont move the claim on time and wont accept all the damages. Cheap with an expensive price tag
The worst claim processing staff - all mean and lie
I had a huge car accident and the staff at suncorp have been horrible to deal with - keep lying on all the facts and are horrible people to deal with - each phone call i cry and they keep giving me the run around when i have done nothing wrong.
Do not use them - the worst.
Terrible service. SUN CORP
Terrible service. SUN CORP
After Many years with Suncorp when needed, they not only let me down, but the motor assessor Kane Abb?? was intimidating & rude. He even stated that it might have been malicious damage, and did I see anyone that might have done it? When I take out insurance like most I didn’t reed the fine print, but still can’t find anywhere that states If you are at a shopping centre and someone hits your car you need to be there to see the damage that’s been done
I phoned Suncorp Back to Talk to a manager only to be transferr...ed overseas, it was then I insisted in talking to someone in Australia ID U358284 Adam and asked him to get the Manager to replay to my Phone call with Kane Abbott and see the way I was treated by him. I was then past on to ID 368104 Jezel who said she would pass the information on. Matthew Beek??? Assessor Performance Advisor phoned me yesterday, I asked him to replay the conversation over the phone and was informed that Kanes phone call and his were not recorded as they were on Mobile phones he also stated that technically I couldn’t prove that the damage to the right hand side of my car was done by the same person, someone could have scraped my car and 10 minutes later someone else could have damaged the fog light. It’s nice to feel you pay insurance for years and when you need them they give you the run around. They are fast in taking your money Dear Mr Winchester
The Worst Of The Worst Insurance Companies
I have came across this company and their insurance brands (AAMI, GIO etc) numerous times working as a repairer and as a client, and I have not once been satisfied with the level of service provided. I can assure you that 99% of repairers have this same problem with this company and I urge people to avoid such headaches and stressful processes in motor claims and sign up with companies such as RACV, Youi, Allianz and QBE.
Will run you around and not get back to you!
I had all my CTP & Comprehensive car insurance with Suncorp for a few years. When I reviewed my details I found that they had one of our vehicles wrong on their system. After a nice man on the phone alerted me to the fact that I was entitled to a refund I politely emailed them to request around $200 I was owed. They emailed me back saying it was my fault (even though the correct registration was stated on both policies) and requested further information. I supplied this and then never heard back from them. I am now going to the Office of Fair T...rading Qld & writing many reviews hoping they might DO THE RIGHT THING and pay me the monies owed. I am with Allianz now who are cheaper, with all the same inclusions, and so far are friendly and helpful. Do yourself a favour and go with someone else!
I went with Suncorp car insurance because it was recommended by the dealer I bought my car from. It was also cheapest & I didn't read any reviews which I now regret. I made a claim after a van turned into my lane while I was parked at a traffic light, crushed the drivers side door & failed to stop after the accident. After I made my claim online a Suncorp rep rang me & insisted I pay the $600 excess fee immediately despite the fact I was not at fault & police & friends assured me this was not necessary. The rep was intimidating & rude. I actual...ly went out & photographed security cameras for Suncorp to review before they stopped demanding payment. They made me feel like dirt. After having the drivers side door repaired by Caboolture Crash Repairs - there was no choice of repairer - I discovered the entire front of my car was peppered with countless small dents & scratches. They also left splotches of paint & some black gunk & did not replace the aerial which I thought they'd broken but found much later on the passenger side floor. I contacted Suncorp who sent an inspector over to assess the damage. He declared they were "stone strikes" & must have happened prior to repair. I had a full inspection done on the car before purchase a year ago & did not incur the damage myself. The marks had also been painted over which the manager of Caboolture Crash Repairs, Dan said was "probably done as a courtesy" at the time of repair. After a lengthy & very stressful battle with Suncorp & having another inspector over, they finally agreed to have the damage repaired. Over this time my mother was diagnosed with Alziemer's disease & is slowly dying. When I took the car in for an estimation on how long it would take for repair, Dan was on leave & the owner of Caboolture Crash repairs, Ian, saw me. It was back to square one where he refused to fix the damage as agreed. He told me that Suncorp had told him not to touch the car either. I have anxiety & depression & I can't face any more aggravation at this time. After many stressful months of fighting for justice I've given up for the sake of my health. I would not trust either Suncorp insurance or Caboolture Crash Repairs with your car. I hope my story might save others from what I've been through.
- Motor Insurance
- Verified customer
Terrible Roadside Assistance
My car broke down atmidnight my work place, it didn’t start. I rang for Roadside Assistance, the guy asked me full on questions and said i don’t have roadside assistance with suncorp in my insurance. I was really surprised, i checked my insurance policy and found that i do have Roadside assistance.
I rang them 3 times saying that i have it and requested to help me, the stupid guy just said “i can’t see your name in the computer, i can’t do anything about it. Sorry”. Also said that he would send me private mechanics and may have to pay 200/300...
Bunning's trailer not attached properly by Bunnings
I loaned my Caprice to a Neighbour as he needed to hire a trailer from Bunnings. The only people who interacted / installed or connected the trailer to my vehicle were Bunning's staff. Unfortunately, the Trailer detached from the Tow Ball and while secured to the vehicle by a safety chain caused some damage to the rear of my vehicle and the towbar.
My neighbour was advised initially by Bunning's Customer Service to get the vehicle repaired and they would look at it. The verbal communications seemed to indicate that they would accept respons...ibility however when push came to shove, this was really just a ploy. Even though it was really "a not at fault" claim, I paid the excess of $600 and submitted the claim. As I then went overseas, my neighbour was put on the claim as the claim contact and the service he, (and I indirectly) received could not be faulted. Suncorp also recovered my Excess even though Bunning's initially denied all responsibility? This position can only be justified in terms of trying to reduce claim cost, as Bunning's staff either negligently attached the trailer or the trailer had to have been faulty, as no one else touched the trailer and no terms and conditions can cover such conduct or negligence. The only luck here, is the accident only involved vehicle damage and no personal injuries were sustained. I cannot fault the service or claim process in terms of this claim with Suncorp and all the Suncorp staff, including Claim Recoveries should be commended.
Questions & Answers
Why is it that every single Car Insurance company including you Suncorp have shocking bad reviews pages of unhappy complaining customers from the cheap insurance to expensive so are they all wrong are these customers all complaining about nothing? I have yet to find an insurance company with "rave reviews" so who do I choose? You Suncorp? You tell me. . .
Firstly, most of the insurance companies are owned by 1 or 2 parent companies!!! So no matter who you insure with, you are dealing with that parent company and if you aren't happy and change your insurance company, its probably to one of their other ones, so they don't care as they are still getting your money.....
Secondly, its because noone is watching over them making them do what they promise/claim! I was going to go to the Ombudsman but that turned out to be useless as they approve what the insurance companies are doing....
I ended up having to dig my heels in and fight them all the way by refusing to pick up my car until it was either fixed or written off and after 3 months, I finally have my car repaired and picked up.
Luckily I have another car, but if I didn't I would have been forced to accept their decision.
There needs to be a watchdog keeping an eye on them and making them abide by their promises.....as it is OUR MONEY, currently they can do whatever they want and get away with it unless you are prepared to fight them on it....
When are you going to stop ripping people off and start upholding you promises! Shame on you!
is my car still covered rego number is 401yoa
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