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Sunline Roller Shutters

Sunline Roller Shutters

3.5 from 56 reviews · View Statistics

Reviews

3.5

56 reviews
  • Product Quality
    4.1 (18)
  • Return Claim MadeYes (2) · No (15)
  • Customer Service
    4.3 (18)
  • Warranty Claim MadeYes (3) · No (14)
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Peter

PeterGreater Melbourne (Outer), VIC

Love our new shutters

published

House is alot cooler.both guys that came out are very professional and friendly will recommend to family and friends fantastic

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationRavenhall Melbourne
Warranty Claim MadeNo
See all answers
Michelle

MichelleGreater Melbourne (Outer), VIC

32 years ago purchased your products and I am happy to order more of your products for my dream home

published

I love all your products as they are excellent quality and value for the money. I will be building my dream home soon and I am looking forward to getting your products installed. Michelle Kay

Product Quality
Customer Service
Store LocationRAVENHALL VICTORIA
Warranty Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Raymond

RaymondGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Great value for money

published

I was recommended to use Sun Line and I am very satisfied. Great price and installation was done well. Ordered and complete within a few weeks. I will be using them again for outdoor blinds when I need to replace the existing blinds.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationEpping
Warranty Claim MadeNo
See all answers
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Eli

EliGreater Melbourne (Metropolitan), VIC

Sunline roller shutters No:1

published

Six years ago Sunline installed 12 remote controlled R Shutters. Two weeks ago I call them to remove one ( I will build a pergola). They ask me to wait 2 weeks and yesterday they come and fixed it. They do Quality job and always first class material. My be a bit expensive then others but it is worth it. Have a look in your suburb and you will see that more than 90% of the installed roller shutters have Sunline Logo sticker on them. I took photo from there new factory and will upload here for people to see who will deal with when you buy roller shutters and external blinds.
Recommend to everyone

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationRAVENHALL
Warranty Claim MadeNo
See all answers
Eleanor Hunter

Eleanor HunterGreater Melbourne (Metropolitan), VIC

Salesman walks the talk but installation is poor

published

I wanted to install shutters to block out light and heat. Had to come out twice to fix! Still have light coming through the sides and bottom. They told me to get up on a ladder and caulk it myself! Terrible service and the person who came to measure & install could not speak a word of English. Actually bought his wife as an interpreter - she doesn’t even work for Sunline. It was so weird that it’s just ridiculous. When dealing with the issues, customer service were so rude. I’ve reported them to consumer affairs. Do not waste your money. I wish I’d looked at reviews before purchasing. This has been the most stressful experience and I still have to get up and fix them myself. I can’t believe the audacity of them.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationRavenhall
Warranty Claim MadeNo
See all answers
1 comment
Sunline Roller Shutters
Sun Line Roller ShuttersSunline Roller Shutters

Best service ever!!

published

From initial enquiry to completed job..totally professional..extremely helpful..awesome service..amazing product at realistic not over blown pricing! Great team..industry should be awarded
AW..west suburbs vic

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOnline
Warranty Claim MadeNo
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Ronie

RonieVictoria

Recommend

published

I wish to thank you "Tony , Shunline Roller Shutter ". He gave me good advice and help me to to chose the correct products. The tradie did good job for installation. overall great experience.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSunline Roller shutter, Ravenhall , Victoria.
Warranty Claim MadeNo
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MarkyMark

MarkyMarkMelbourne

  • 2 reviews

Very professional

published

Very happy, Tony was very professional, with great advice, great price and the tradie people that fitted the shutters were great too
Thanks again
Highly recommend, ask to speak to Tony
He's your man !!!

Product Quality
Customer Service
Return Claim MadeNo
Store LocationMelbourne
Warranty Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review

Howard

HowardGreater Melbourne (Metropolitan), VIC

  • 14 reviews
  • 6 likes

Bad quality of window roller shutters, T-spring broken down just after 2 years

published

A T-spring was broken down just after 2 years on low usage. I was quoted $190 to replace in a second storey window.

I only close roller shutter in winter and windy days. The quality of Sunline's roller shutters is not acceptable. Sunline offers 1 year warranty on labour and 2 years on parts. Imagining a breakdown each year, how we afford to keep paying for repairs. Sunline's roller shutters are not recommended. Go to other providers who offers better quality.

Here is a video for how to replace T-spring.
https://www.youtube.com/watch?v=_i_LDOC4mxk

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
See all answers
Blind & Shutter Shops

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Neil R.

Neil R.Greater Melbourne (Metropolitan), VIC

Sun Line Roller Shutters

published

Very happy with our new products and dealings with company. Everyone turned up when they should and sevice was exceptional. Installers and sparkies did a very good, non intrusive installation.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOn line, Ravenhall, Vic.
Warranty Claim MadeNo
See all answers
Sarah

SarahGreater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

Great, very happy with our shutters

published

My husband and I were happy with our dealings with Sun Line. The sales person Tony was helpful and friendly, and recommended shutters and grills that ended up looking great. The installer Steve was also nice as were the sparkies. Everyone showed up on time too. The cost was good compared to other quotes we got. We weren't 100% sure roller shutters were the best idea (mostly bought for security but figured they might look ugly with arched windows) but they look fine on our house, our room is pitch black and quieter during the day (we both do nights so its great for sleeping during the day) and it's very handy that I can control them with the remote. Thanks!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationRavenhall
Warranty Claim MadeNo
See all answers
Extremely Happy

Extremely HappyGreater Melbourne (Metropolitan), VIC

Great Shutters

published

I had a real great experience with Sunline Shutters and Tony around 7 Years ago. Service was outstanding with minimal delays. I recently added Sunline Shutters to my home and again. Tony was very helpful and very knowledgeable with their product. I was not disappointed, even after changing my mind which windows should have shutters, Tony was very understanding and eager to help and accommodating with timeline schedules for our situation. Again I like to say that I really recommend Sunline Shutters and Tony is a asset to the company.
The new shutters installed look and work wonderfully.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Location7 Barretta Road, Ravenhall, Vic
Warranty Claim MadeNo
See all answers
Michelle

MichelleGreater Melbourne (Inner), VIC

Sun line Roller Shutters

published

Great customer service, But not so great when they stop working or get stuck. The wait is too long to get them fixed. (Before and after Covid pandemic) They've gone bung one after the other in the last 2 weeks. Some stuck down and I'm having to use more electricity by keeping the lights on. Too scared to use the other shutters in case they too go bung. Have 8 all up and 4 not working.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationRavenhall
Warranty Claim MadeYes
See all answers
Jan Kovacich

Jan KovacichGreater Melbourne (Outer), VIC

Excellent product

published

Just had our roller shutters installed right from the start when Tony came out to measure and quote to the installer Skye and the electrician Chris we very happy with the service provided.Keep up the good work Sunline highly recommend.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Joany  guest

Joany guestGreater Melbourne (Metropolitan), VIC

  • 4 reviews

love my shutters

published
Product Quality
Customer Service
Return Claim MadeYes
Store LocationiA friend had her shutters done and gave me tony's number
Warranty Claim MadeYes
See all answers

The reviewer stated that an incentive was offered for this review

Blind & Shutter Shops

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Cherie T.

Cherie T.Greater Melbourne (Metropolitan), VIC

Crappy customer service and installation

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
See all answers
BAZ

BAZGreater Melbourne (Outer), VIC

  • 10 reviews
  • 21 likes
  • Verified customer

Excellent product, great installers

published

Ordered a new roller shutter from Sunline.
Excellent buying experience.
Looks and performs really well, excellent price and completed professionally in a timely manner.
The bedroom covered is much more secure and the look of the blind looks very attractive. Highly recommended.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationRavenhall Victoria
Warranty Claim MadeNo
See all answers
Roberto point cook

Roberto point cookGreater Melbourne (Outer), VIC

Loving the shutters

published

ProfessionalCompany ,organised,you deal with the same person from start to finish,quick responses,instalation and completion as they promised,and on time, they called me throughout the job on progress.Would use them again .

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSunshine
Warranty Claim MadeNo
See all answers
T.M.

T.M.Melbourne

  • 2 reviews

Love my new Shutters

published

Get several quotes from other companies, Tony the Sales person explained the product in detail and answered all my questions.
Install only took about 3 hours (7 shutters, 1 screen door and 5 window screens. Was very happy with the service they even changed the date of the install(due to family circumstances). Was told that the electricians would come on another day but luckily for me they can on the same day of the install, as the next 2 days were going to be over 40 degress. The house was a lot cooler when I got home from work. Love the look of the shutters. Thanks Tony and team.

Erin

Erin

  • 2 reviews
  • 2 likes

Rubbish

published

To anyone looking to buy these shutters and are impressed by the price. Don't be!
The price is great, until the shutters start failing one after another until they are either stuck open or closed. Then the company want to charge you and arm & a leg for servicing their faulty products.

1 comment
Sunline Roller Shutters
Sun Line Roller ShuttersSunline Roller Shutters

Hi Erin, we have checked our records and it seems that the last call we received from you was in May 2012, could you please call our office on 9364 2232 if you would like to discuss this further.
Kind Regards, Sun Line Roller Shutters

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Questions & Answers

Penn

Pennasked

Can you purchase replacement winder?

1 answer
David
David

Mine are electric. Not really sure. Dont want to ask them to be truthful.

Get an answer from our members and Sunline Roller Shutters representatives

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