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Love my new Shutters
Get several quotes from other companies, Tony the Sales person explained the product in detail and answered all my questions.
Install only took about 3 hours (7 shutters, 1 screen door and 5 window screens. Was very happy with the service they even changed the date of the install(due to family circumstances). Was told that the electricians would come on another day but luckily for me they can on the same day of the install, as the next 2 days were going to be over 40 degress. The house was a lot cooler when I got home from work. Love the look of the shutters. Thanks Tony and team.
To anyone looking to buy these shutters and are impressed by the price. Don't be!
The price is great, until the shutters start failing one after another until they are either stuck open or closed. Then the company want to charge you and arm & a leg for servicing their faulty products.
WOW!!! Excellent in all respects.
Sales was right on the money and was the best price we found. Nothing was out of the question with what we wanted. Install was 4 days after measurements were taken and was completed by mid day with 18 windows and three screens on a double story house. Installers were friendly and professional and knew what they were doing. Great from start to finish and would recommend to all. Thanks for making this so easy and headache free.
Cheers to you all...
Paul (very happy customer )
Everything was promised to us on the day of the quote, but once shutters were ordered and the deposit payed, everything went down hill from there. This job was such a headache and stress that we just didn't need.
*Highly unproffessional electricians who cannot be bothered doing the job - let alone doing it properly and needing to be chased - not returning calls or texts not to mention needing to be called out again to fix up their mistakes.
*Damaged box face installed - then replaced with a very bodgy handcut piece - then needing once again...
Repair service on their own product is shameful
The product is fine, however, service for repairs lets the company down. I rang to ask for a technician to come and have a look at one of the shutters as the motor is no longer working. I was told there was a wait of three weeks but someone would call - 4 days later still waiting for the call.
Taking legal action
This would have to be the worst company I have ever purchased anything from. We bought 8 roller shutters and within 3 weeks of them being installed, one of them stopped working, rang them and was told it would be 5 weeks before they could come out, when I stated that I would take things further they got someone to come out a lot quicker. The technician had to replace the motor after 3 weeks!!! Since then I have had the motor replaced 2 more times on the same shutter and the control panel twice.. what an absolute joke. In total they have come out to do repairs 6 times within 7 months. I am now in the process of taking them to court. I would never recommend them to anyone, worst quality products I've ever experienced.
do not go with these guys
low quality materials. not even 2years. manual shutter broken. motorised ones are making wired noises. been asked to pay for call out with in 18 months. many emails no reply. finally had to mention with legal action to get a response. been told they would give a discount or something like that. i didn't want to deal with them again.
Would Never Recommend... Dodgy Workmanship .. Everything Is Dodgy About Them
THEY RIP YOU OFF AND DO DODGY WORK.... After 5 years the shutter has come off the rail. When I called them to come and fix it they said they wanted $120 call out fee plus parts and labour. Before installing the shutters I was told 10 year warranty!!!! If they did a good/professional job in the first place this would NOT have occured. I know people who have had their shutters for over 20 years no problems. I WOULD NEVER RECOMMEND THEM. I AM CONTACTING CONSUMER AFFAIRS VICTORIA, I recommend everyone do the same. Eventually they will either listen to customers or hopefully SHUT DOWN.
- Verified customer
High quality! The best service and warranty provided!
I have had my shutters for 3 years. I am very pleased and happy with my decision to made a contract with Sunline Roller Shutters. The best price and quality provided. I have no complain and I still use my shutters efficiently without any damage. I highly recommend this company as a number 1 in the industry and I hope you will feel as safe and pleased just like I feel for the last 3 years.
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