Salesman walks the talk but installation is poor
I wanted to install shutters to block out light and heat. Had to come out twice to fix! Still have light coming through the sides and bottom. They told me to get up on a ladder and caulk it myself! Terrible service and the person who came to measure & install could not speak a word of English. Actually bought his wife as an interpreter - she doesn’t even work for Sunline. It was so weird that it’s just ridiculous. When dealing with the issues, customer service were so rude. I’ve reported them to consumer affairs. Do not waste your money. I wish I’d looked at reviews before purchasing. This has been the most stressful experience and I still have to get up and fix them myself. I can’t believe the audacity of them.
Crappy customer service and installation
At first it was great, however I noticed some of them were installing inside the window and others installed on the outer side of the brick work which lets a lot of light in.
When the power would go out the back up battery would constantly beep every few seconds until the power came back on. Not fun when you’re sleeping and there’s beeping going on for hours. I told the company and I had to work really hard to get them to change it, they wanted to charge me and try and get out of their warranty.
The guy that came to my place argued with me sayi...
To anyone looking to buy these shutters and are impressed by the price. Don't be!
The price is great, until the shutters start failing one after another until they are either stuck open or closed. Then the company want to charge you and arm & a leg for servicing their faulty products.
Everything was promised to us on the day of the quote, but once shutters were ordered and the deposit payed, everything went down hill from there. This job was such a headache and stress that we just didn't need.
*Highly unproffessional electricians who cannot be bothered doing the job - let alone doing it properly and needing to be chased - not returning calls or texts not to mention needing to be called out again to fix up their mistakes.
*Damaged box face installed - then replaced with a very bodgy handcut piece - then needing once again...
Repair service on their own product is shameful
The product is fine, however, service for repairs lets the company down. I rang to ask for a technician to come and have a look at one of the shutters as the motor is no longer working. I was told there was a wait of three weeks but someone would call - 4 days later still waiting for the call.
Taking legal action
This would have to be the worst company I have ever purchased anything from. We bought 8 roller shutters and within 3 weeks of them being installed, one of them stopped working, rang them and was told it would be 5 weeks before they could come out, when I stated that I would take things further they got someone to come out a lot quicker. The technician had to replace the motor after 3 weeks!!! Since then I have had the motor replaced 2 more times on the same shutter and the control panel twice.. what an absolute joke. In total they have come out to do repairs 6 times within 7 months. I am now in the process of taking them to court. I would never recommend them to anyone, worst quality products I've ever experienced.
do not go with these guys
low quality materials. not even 2years. manual shutter broken. motorised ones are making wired noises. been asked to pay for call out with in 18 months. many emails no reply. finally had to mention with legal action to get a response. been told they would give a discount or something like that. i didn't want to deal with them again.
Would Never Recommend... Dodgy Workmanship .. Everything Is Dodgy About Them
THEY RIP YOU OFF AND DO DODGY WORK.... After 5 years the shutter has come off the rail. When I called them to come and fix it they said they wanted $120 call out fee plus parts and labour. Before installing the shutters I was told 10 year warranty!!!! If they did a good/professional job in the first place this would NOT have occured. I know people who have had their shutters for over 20 years no problems. I WOULD NEVER RECOMMEND THEM. I AM CONTACTING CONSUMER AFFAIRS VICTORIA, I recommend everyone do the same. Eventually they will either listen to customers or hopefully SHUT DOWN.
Sunline roller shutters
I have had sunline rolled shutters installed for 3 years and have replaced 1 motor, had them service a shutter which is slipping again and out of warranty and 1 stopped working altogether.
I have reviewed them before and found they are very quick to take your money and install the shutters and painfully slow when there is a problem and down right rude when pushed to do repairs.
I personally would not use them again.
Do not be trap into this company like I did! Worse company I have ever known
People say "Once they've got your money, there is nothing else they can do!"
I can relate this quote to Sunline roller shutter company
This is how I describe the Sunline Roller Shutter:
Poor customer service
No warranty as they have promised! Eventhough you have all the paper work
To all my friends out there, please do some research before you have your roller shutter install.
good service only until you pay them
One of the shutters is not working. I made a third phone call today and still waiting for response from installer. Electrician guy and the customer service lady I had to deal with were rude. Also make sure you go through the number of shutter before finalizing the price. I was quoted wrong. I have security door instead of a shutter on one on my window. Does not serve the purpose
I installed shutters to my property for security reasons and it's been over a week that one of the shutters is not working. Hoping that they will respond after s...eeing this review. I choose to write here rather than pick up the phone and talk to a rude person. Disappointed Having shutters is good but choosing who you go with is a choice. Choose wisely. Good luck
I DO NOT RECOMMEND THIS COMPANY
I installed roller shutters a year ago, due to the rain, the motor broke down. When an employee came out to inspect the problem (who was rather rude and has no customer service skills what so ever), I was told it was my fault that this occurred because I put it up when they were wet (which I didn't), if these are not water resistant, why are they put outside?? And why is there not a care maul given? They wanted $140 for labour when silicon should be put on the edge of the all the motor's during installation to prevent this form occurring. The c...ompany does not want to put silicon on them but wants me to pay $140 for the labor. I have called numerous amount of times, but there is no attempt to resolve this issue. The company is unprofessional. When I asked to speak to the boss or manger, i was told that he doesn't have time to talk to me. I have paid for this service!! All I want is a privation method put into place, but the company refuses to co-operating. Also the warranty paper states 2 different meanings. Firstly, it says that labour and parts are for FREE (yes they even put capital letters emphasising on the word free) then as you read along it says labour warranty is for only one year?? How does this even make sense? Whatever you do, Do not go with his company!!!!!!
Forgot to prepare one electric door at factory workshop. when installed I asked the installer but he thought it was the manual and did not know it was supposed to be electric. He had to ring back the office to confirm and then a used motor pulled out of the van and put it on. I said to him it is not the brand new is it? It's ok he replied and continued to finished the job. I rang the office to complaint. Both ladies there tried to argue that it's the brand new! Then I said to them you send some there to take it off if it's brand new I would pa...y double! Finally they agreed to replace it but after 5 weeks as holiday was coming. Aslo they debited my credit card when the job has not been done completly because some electric shutters need to be connected by electrican... Not recommended! Be aware!
SUNLINE Roller Shutters.
Had roller shutter installed by Sunline. Quoted one price for the shutters in the eaves and one for boxed incase they wouldn't fit. Installers measured windows, didn't check eaves if they would fit. Came to install them, couldn't put in the eaves would have to remove bricks, advised by installers not to go ahead as may damage the house. Went and got boxes and installed them. Paid the amount quoted for boxed shutters, Sunline will not honour the quote wanting the extra money for full price in the eaves. Now being harassed for $150 by Sunline. I DO NOT RECOMEND ANYONE USE THEM.
Bad/Arrogant warranty service.
We just had roller shutters installed, one of the bedroom windows closed and refuses to open. When contacted Sunline roller shutters was told it would take 10 days+ for someone to come out. I mentioned that it was a fire hazard. In the case of a fire, no one can get out ! Was told nothing can be done and they will get to it when their ready. Still waiting, it's funny how they can schedule an $8000.00 install in a week but need an indefinite time period to come back and repair there faulty products even thou it's placing your life at risk every day there late.
Terrible service is an understatement
Our shutter came out of the roller, we hadn't touched it we were just using as normal. Rang them many times to have them fix it. They kept arranging times to come out but never did, after months of phone calls I rang consumer affairs. Sunline then came out to fix it... Not happy with the job they did and the service is the worst service I have ever had. Look elsewhere.
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