Such a regret
The job was left unfinished, the girls were playing on the phone the entire time, they used normal chemicals from Aldi, when called to finish the job, the man was so rude and disrespectful. He took the payment first and there was no refund. I am so disappointed that I will never recommend this unprofessional 'company' to anyone.
Never Use this company
Broke the pelmet for ,y blinds and will not take responsibility for the repairs, didn't even finish the job, girls spent most of the time on the phone. Waste of time and money!!!
Very lucky to cancel in time!! Don't go with them!
Worst experience of my life. I tried to organise cleaning for morning 1 November. They kept forgetting what day i want the service performed. They couldn't give me a quote, they couldn't give me a time. I called and was absolutely told of by the women that she is busy and not to call her.
Unbelievable. I don't understand how come that the business is still alive? Went with "move out mates". They have good reviews, were able to give me exact time, quote and detail list of what they will perform. Very happy.
Stay away from sunshine cleaning!
Avoid at all cost or you might loss more than you bargained for.
I saw the ad of this company and got carried away. like any one else here writing a review. I bought a new house and thought I would have it thoroughly clean. The guys who attended were rude and did not deliver what was agreed by their manager. I spoke to the manager and he said he will check and make sure all work were carried out correctly. Still waiting for this call. Apart this I notice on my credit card there has been multiple payments($550 X 3) debited. I rang this company and spoke to manager and he advised he will look into this and if error made he will refund. No response and he doesn't answer my call.
Still waiting for multiple(5x$350) transaction refunds since 27th November 2013. Manager advised me it was due to an error on their end but reading previous reviews on this site, it seem like this business is a fraud. Do not trust. I am still waiting for response from fair trading as Manager keeps hanging up call and doesn't respond.
Beware !!! Don't Use Them!!!
I found their details on the internet and got carried away with their advertising with the level of detail cleaning they offered. We were relocating and the house we were moving in to was already cleaned yet wanted it to be cleaned again thoroughly. The guy I spoke to was up selling lot of things and we kind of negotiated and agreed for a price of $550 which included cleaning the carpets which were already cleaned professionally by the previous tenant, kitchen cupboards, oven, bathrooms and upholstery. The keys were left outside the house and o...bviously no one to supervise the cleaner. So made an appointment and called on the day of appointment to see if they had started the cleaning and the same guy said his car had broken down ( BIG LIE ) and couldn't make it. I had to reschedule the appointment and he said the cleaning was finished and my credit card already swiped. When we arrived late in the night. Only stains on the carpet were removed but not the whole carpet cleaned, upholstery was superficially cleaned. Looks like he had poured water inside the oven as a sign to show that some cleaning was done. He didn't deserve even 25% of the price for the work he had done. I WAS SO DISAPPOINTED !!!! I called back to complain and the same rude guy said since the price was discounted originally (like 5% ) his style of work was to discount the work too. I was so shocked to hear that in this country. The guy was so....rude, unprofessional, no ethics and absolutely no value for the customer. I told him that I will complain to ACCC and he was least bothered and hung up the phone on me. Please don't waste your money. BEWARE of [urls removed] They both are the same he must be operating in different names to change his identity! Horrible service !
Dont use this company they will continue to process unauthorised charges through your credit card
I contracted Sunshine AAA Cleaning to clean my home at the end of November 2012 and was quoted an acceptable figure. They immediately processed the charge through my credit card prior to cleaning my home. To my surprise they processed a further charge to my card a week later and another charge to my credit card at the end of December. All contact with the company has proved hopeless and I have been left with no option but to cancel my credit card. I have reported the transactions of Sunshine AAA Cleaning to the Department of Fair Trading.
Credit card transactions that I havent approved
Excellent Service Carpet Cleaning and Couches
Great Service, will definately be recommending to my friends. We were asked about allergies etc so that they could advise us on the safest chemicals to use as we had children. We were also shown the filth that came out of the carpet and couch and I was pleased I had this done.
Very social and enjoyable service
Avoid at all costs
If only I had taken a couple of extra minutes to review this joke of a company before booking it would have saved a lot of wasted time, effort and frustration. Similar to other comments here I booked an end of lease clean a few weeks in advance, on the day my wife waited almost 2 hours with no one turning up - I tried to get in contact but the number showed it wasn't able to take incoming calls, finalyy emailed and got a response saying they had 'computer issues' and couldnt do any jobs that day.
Re-scheduled for the next day 8am start, at ...8:30 I was waiting still with no one yet to turn up. I called and was told the 'team' hadn't received the email they had the job booked so would be another 45 minutes and to just leave the keys in the mailbox along with the cash for the job (which I refused to do). My wife returned at lunchtime that day to see abolsutely nothing had been done and no one in sight. After calling again I got told the team were at lunch and would be back soon. The next day we returned to still nothing appearing to have been done - dirty windows, mirrors, floors, cupboards, oven, carpets - there was even an old newspaper still laying around that I had left when moving out!! Biggest part was the guy I spoke to tried to up sell the 'full' carpet shampoo and clean (which again I refused). I was stupid enough to give my credit card details when making the booking and have subsequently been charged, more than I was quoted.
Do yourself a favour. Go elsewhere. Possibly anywhere.
These guys had it easy. An empty apartment that was mostly clean. All we wanted was the carpet cleaned, windows done ( an extra service that we paid for ) and detailing and freshness for $265. They said it could be done. Well when we returned the carpets had been cleaned. The exterior windows cleaned. But beyond that next to nothing. The shower glass cleaned but no rinse off and loads of obvious residue. Sinks not cleaned ( a simple bleach job ). The kitchen floor was dirtier than it was the night before when I had ...cleaned it thoroughly ( had to wonder why as they didn't seem to have cleaned anything in the kitchen!!! ). There were traces of white stuff that looked like toothpaste on the floor. Many small food stains still remained on cupboards ( an easy clean in our house ). The stove top hood completely untouched still with oil residue throughout. A modest attempt to remove wall marks ( nowhere near enough though and it wasn't that hard when I returned with the sugar soap ). Like I said it seemed like they cleaned the carpet, washed a few windows, did a rush job on the shower, hosed down our balcony, and took off. Our neighbour told us that they didn't seem to stick around very long before taking off. The whole thing reeked of a double booking to us. They also told us that if we were unhappy to call them back and they would return to make sure that we were happy at the end of the day for their service. When we called back we got an answering service. Needless to say they didn't follow up. So not only are they incompetent at what they do, they are also scammers in our book. Don't even consider these guys in Sydney. They turned up on time. Everything stated in the long review above.
Complete Joke of a Business- stay away!
If I only knew of all the bad reviews. They cleaned one of my properties with one rag and the same white chemical on everything. I had to clean everything again as they simply made a bigger mess. They did not even show up to clean the 2nd property and to date they will not answer or return my calls.
Expensive, bad service, unreliable
Didn't show up, then rescheduled and over charged me!
I can't believe how unprofessional this company is. They assured me the cleaners would be there at 9am and we arranged for a key to be in the letterbox. We didn't find out until late that night that nobody had come - the kicker was that they knew nobody had been and hadn't bothered to call us! They then rescheduled, and called on the day saying it would cost extra on top of what had been quoted. We had no option at that late stage but to accept. They then charged our credit card for even more than had been agreed. Still waiting on a res...ponse from them to resolve the issue and hopefully a refund of the overcharge, if not I will have to contact Fair Trading. Just an incredibly disappointing experience, and I'm ashamed of myself for not having researched more thoroughly and realising what a dodgy company this was before booking their services. Oh, and still no idea how the actual cleaning job was done - waiting on our landlord to confirm if the bond is being refunded. Everything. Didn't do what they said they would do, then overcharged us.
Terrible & custom service was useless!
With so many people looking for jobs out there - the manager of this company should be scaked & anyone replacing them would be better. Not only did I book for 9am sharp with a hand over of keys for midday & the head office text the cleaners 1pm start - with ringing to see if they could add extra people to speed up the job or offer a discount I was told they couldn't do anything & it was unfortunate & this was before they even started cleaning - no wonder tehy ask for payment up front!!!! Don't do it pick another company.
Horrible company, can't wait till you get shut down!
Horrible, just read the reviews online! I wish I had. The ones where they gave themselves 5 stars are fake - Cons: Nothing -what? there are always cons.
Liers and thieves - thats what they should be called!
At least in our case they showed up, but I wish they hadn't because we didn't' get our full bond back anyway and they actually made the place worse. We had to clean everything ourselves after them and no carpet steaming was done full stop.
When we called the guy to get our money back - he yelled at us and hung up. Where is your bond back guarantee mate? I have submitted you to current affair, wait for a phone call!
everything you could possible think will go wrong will happen, if not more!
just browsing by and thought to leave a lovly comment on how happy i was with the my clean. sunshine aaa cleaning did a moveout clean and the agent was very impressed with the service. not expensive either so very affordable service and very satisfying too. thanks guys. will be recommended.
that my agent was happy and i got my bond back
Sunshine AAA Cleaning, absolutly aweful.
Sunshine AAA Cleaning company misses the fundamentals that any good cleaning company should posses, and that is an ability to clean properly. Couple these concerns with the rude staff at Sunshine AAA Cleaning and below standard business practices, you wonder how Sunshine AAA Cleaning Stays in Business.
I thought I would give them the benefit of the doubt after reading the reviews as Sunshine AAA Cleaning were cheaper than many others however I was burnt and want to ensure you are warned of my experience.
The unit has been left in a state...where by it would have been cleaner before the Sunshine AAA Cleaning person started. We had sections of the bond held back and when we quaried their 100% bond refund guarantee we were told that the Job done by Sunshine AAA Cleaning was as good as it was and no money should be held by the landlord. They advised that they would back me if I wanted to go to Fair Trading to sue my landlord. If you are looking for a cleaner Sydney, my suggestion is to not use Sunshine AAA Cleaning. They truely are terrible Pros are that they are not the only cleaning company in town. The list seems endless, poor service, job not completed to a satisfactory standard, faulse advertising on the website, rude confrontational staff.
Sunshine AAA Cleaning
These people should have their trading licence stripped and be prosecuted by Fair Trading!
They charge a huge amount of money for what is supposed to be a fairly simple, straight forward job and massively screw it up.
Let's start with the basics. You go to their website and make a booking. See that lovely smiling Aussie looking girl ready to take your call?
What you'll get is 3-5 Indian kids with a real attitude rock up and do a half arsed effort (at best) and leave the place looking like you spent 10 minutes in there with a sponge and spray and wipe.
AAA Sunshine Cleaners are Dirty Criminals
I am lodging a complaint to fair trading. Their website and claims are riddled with false advertising. Do not believe a thing these filthy cretins say. You'd get more truth from Chopper after a crack bender.
I was quoted at $300. They came and said my place was quoted as a 2 bedder, not a 3 bedder so was going to cost more. Their email confirmed it was a 3 bedder, so this was the first of their sneaky, slimy tricks to get extra money at no extra effort. They then said it needed the outside windows done and a double steam clean for an additiona...
I wish I could negative review
I wish I had read all this earlier as I wouldn't be in the process of trawling the Internet for another cleaner. I thought this company would be ok as we had previously used them for removals twice and had no issues so assumed it would be safe to book them for end of lease cleaning. Though I'm thinking that the only reason we had no issues with them is because my husband spoke to the workers in Mandarin, I must say they were fairly grumpy before he did. The workers let us know that the boss/ owner treats them like absolute slaves and they worke...d long shifts with few breaks and little pay. I'm thinking this may be a case for the Fair Work Ombudsman. Anyway the owner or whoever answers the phone has little to no concept of customer service. Firstly I got yelled at for calling to confirm my booking a week in advance and was told that I was giving her a headache and was told not to call her. Now on the day I am being yelled at for not calling her the day before to confirm. She then tried to convince me that I had booked for tomorrow but retracted when I sent her back the confirmation text with today's date. She has assured me that someone will be here to do the cleaning but I am still waiting an hour and a half later. What a horrible, horrible little woman! We're hoping that should anyone arrive my husband will be able to sweet talk them in Mandarin into doing a good job. AAA are not worth the rudeness you have to encounter or stress of them being late (or not showing up). I feel sorry for the workers but do not recommend this company at all. Hard working removalists Unreliable, sub standard customer service
two months later still chasing refund -they took money from my account and didn't show up to clean
Sunshine AAA Cleaning were engaged to clean my parents new house before they moved in and furniture was installed. I was quoted $390 for the clean. This was booked in for noon 26 November. The company called at 11.30 on the day and said they would not be attending.
Without providing any services they have charged my credit card the full clean amount of $390 on 28/11/2011.
Took the matter to the NSW Fair Trading. They agreed to refund the $390 by January 15. Still no money. They say they had the wrong account, internet is down, they can only refund money on the 15th of the month etc.
still owe me money
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