I give credit where credit is due
As consumers we are very quick to criticize when we receive bad service but do not give credit when credit is due. I was "surfing" the net and came across this site and saw a few reviews of Sunstate Homes. So here is my review of this company.
We had a house built in Ashgrove by Sunstate Homes and have been living in it since August 2013. We could not be any happier with our home. We received a letter from Sunstate in January asking us to list any defects that needed attention during the maintenance period and we couldn't find anything to li...st on the form. So my wife rang them just to thank them for a fantastic job. Nest day we arrived home to a beautiful bunch of flowers on our door step. Well, how can you not praise this kind of service. The service went beyond just a bunch of flowers but all through the construction period. Nothing was too much. We heard so much from our friends who had built by others how expensive it was when they made any changes. We didn't think ours were that expensive and we made tons of them. I can't say we didn't have any problems but whenever they arose the company resolved it immediately. We had no problems contacting the owner of the company and his knowledge of the construction process was very evident and his advise very helpful. We thoroughly enjoyed the process of building and would not think twice about building with with Sunstate again. However that would probably be a long time as we love our home and intend to stay here for a while Great service and beautiful build
We have nothing but praise for our builder
We visited one of their display homes last year and were very impressed with the product and the finishes. Their prices were reasonable considering what was included and the quality of the finish. But most importantly we felt very comfortable with their sales people and whenever we called their head office. We went to their head office in Browns Plains a few times during the planning process and everyone gave us a good feeling. Our block is very steep and the advise they gave us proved to be very accurate an saved us heaps in landscaping and si...te cost. We used their product selection room to preselect our choices and then met with [name removed] at her studio in Milton and did our final selection there. She was magnificent and made all the difference. The owner was very courteous and we met him on numerous occasions. He used to visit our house regularly. This also helped in giving us a sense of confidence. Our house is fantastic and we absolutely love it. The build process was very smooth and apart from a few very minor hiccups which were resolved immediately we really didn't have any problems. We had no issues with our site supervisor or tradesmen. My wife is very fussy and she made quite a few changes during the construction and we never felt that we were ripped off. We had a few variation fees in those changes which was a pleasant surprise after our previous experience with a larger builder were we were made to pay a $300 variation fee for the smallest change that we requested. I read a bad report from someone on this site but I honestly can't think of anything that we didn't like about this builder. The house has come up trumps and we have had nothing but praise from our friends who visited our home. We love our home and everything that is in it. Just have to get the bloody landscaping finished now. Nice people to deal with and very good quality
Wouldn't recommend to our worst enemies
Now where do we start to talk about our long, tedious, frustrating, expensive and stressful experience building with Sunstate Homes!!!!
In a couple of words it was the worst business experience we have in our lives.
This is the first time we have said anything publicly about our experience as we wanted to be fair and try to work with Amir Taefi (owner of Sunstate Homes) and give him a chance to make things right after our building ordeal - but to no avail. BSA have been involved.
We signed our contract in March 2010 and took possession...of the house in April 2011. What is listed below is just the tip of the iceberg but here we go: - our house took months longer to build than other houses in the estate even though they were bigger and most of them began building weeks after our house was begun. We had to rent for four months after selling our other house.
Great people, great product and fantastic service
We built with this company last year and we can't really fault anything. Being first time builds (we have had a few homes but never built before) we were nearly put off building by a couple of our friends who had experience with other builders (one with Hallmark and the other with Plantation Homes, I think). But right from beginning we just felt really comfortable with Sunstate Homes. We met the owner/builder in their display home and his knowledge of the building industry really impressed us. We were told by a previous company that we had to p...ut extensive retaining walls before any work could commence but Amir who is the owner of the company gave us a few really clever ideas on how we could reduce the retaining walls which all turned out to be correct at the end. We saved ourselves over $15 grand which was very welcome. We had a bit of trouble getting the plumbing approval through the council but once the approved plans were out the work started and continued without any problems. Nothing was too much for these guys. From the owner down to the supervisor and the office staff, even the contractors, they were all fantastic. The owner was available to talk to us anytime we asked for him and his knowledge was really impressive. We really felt comfortable taking advise from him. Anyway, we are now in our home and have been loving it for the past 11 months. When the 6 month maintenance came we really find it hard to pick anything that needed any attention. We just had a window that was a bit stiff and they fixed it immediately. We will certainly use Sunstate Homes again and have recommended them to all our friends. The people, the product and the service is fantastic
Quality is king
The sales pitch was great, we could not have been happier, but this quickly soured as the new home was being built and we could see that we were getting a very cheap product and this may have not been sunstates fault, it was our fault for not asking more details - this was a minor let down as it was off cuts of timber joined together, and the whole project continued this way, and we were lied to by the supervisior who thought he could tell us anything, which we beleaved at the begining but could not wait to see his tail go out the door at the e...nd, would we build again with sunstate NO, our friend built with a one man show with no bells and whistles sales people and got an onest job that just not compare with the product we got, we have learnt that big is not always better and our next home will be with an indepandant builder Sales staff did a good job ... Quality and poor materials used..
We're staying with Sunstate Homes!
We were recommended by friends to take a look at Sunstate Homes a few years ago and are now building our second home with them. Once we built with our own plan and once with theirs (although one was slightly modified to suit our needs) and have nothing but praise for the quality, service and management of each of our projects.
The quality of finishes was excellent, we were kept informed of the progress of each stage and whenever we had questions someone from the company was there to meet us on site to answer our concerns. Everyone from t...he office staff to contractors and even the owner of the company were friendly and very helpful and willing to go the extra mile to keep us happy. My husband and I have also sent several of our friends to see their display homes and two of them have also built with Sunstate and couldnt be happier with their results. The supervisor we dealt with on our last home was fairly new to the company but certainly took us through the project without any hiccups. We've found the builder we want and intend to stay with them long term. Price, quality of build and finished well before contract time
Excellent. Great builder
We are almost there. Our home is almost finished and we can't wait to move in. According to our contract we were supposed to move in on 18 May but our house is almost ready, nearly 5 weeks earlier than we were expecting. We cannot praise Sunstate Homes enough. They have been absolutely marvelous. A few very minor issues but they were handles professionally and without any hassle. We are over the moon and have recommended Sunstate Homes to all our friends. This was the 3rd house we have built in the past 8years and after our disastrous experienc...e with Ownit Homes we were reluctant to go through the same experience again. But after dealing with Sunstate we have enjoyed the experience so much that we are reay to build again. My husband has already started looking at blocks of land although I want to settle, at least for a few years before we attempt on a new project. Right from the start we felt really comfortable dealing with these guys. We went to their display home in Heathwood and Amanda, the sales consultant was marvelous. She was honest and nothing was too much. We spend almost 5 weeks on the design and at no stage did she ask for any money despite hours and hours of work that she spend with us. The plans took a while to be approved because we wanted to move the house forward on the block but once the plans were approved the construction went very fast and without any hitches and hopefully we should be in our home in 3 weeks time. But the best thing about Sunstate Homes is their willingness to go the extra mile. We are extremely happy with Sunstate homes and would recommend them very highly to Anyone who wants to build a house without tearing their hair out. Friendly, honest, fantastic quality and excellent service Nothing that comes to mind. I will update if anything comes up in the next 3 weeks
Sunstate Homes have been unbelievably helpful in our build and I cannot say enough good things about them. We amended one of their existing plans (Winchester) and to be honest, the changes we made which were quite complex, didnt actually cost us as much as we thought and after going through the metricon pricing process, found it quite a relief for the process to be as easy as it was. We have had to make a number of plan changes due to body corporate decisions, but they have been only too happy to help. We are hoping to start building within ...the next month so I will keep everyone updated. Take a look at their plans and give them a go, you will not be disappointed. Exemplary customer service, happy to mould their designs around your own designs. You get what you pay for, high quality finish, you are always kept in the loop. Willing to go that extra yard. None so far, just feel sorry that my builder has had to go through the Body Corporate build loop.
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