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Sunsuper

Sunsuper (page 2 of 9)

2.5 from 176 reviews

very poor customer service

I selected Sunsuper over Hostplus as they say you can talk to a real person. What a joke!! You are directed to the website and requested to lodge an email request. Chat line hopeless. Will look to withdrawing funds

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Customer Service
12 comments
Hi Gerald, I'm very sorry to hear this has been your experience. We pride ourselves on our customer service but I can confirm call times have been longer than usual this week. I'd be happy to arrange a call back for you so that we can answer any questions you have or alternatively, we can also reply to customers through Facebook Messenger. ^SeanI will wait to see if I get a call. very disappointed.Hi Gerald, thanks for the reply. To arrange a call back I'll need to confirm your best contact number and if possible the question you were wanting to ask (this will ensure I have the right team member take the call). You can send this information securely via Product Review private message or Facebook Messenger. Thanks ^Sean

Helpful

I have been with this super fund since 2018, had some issues. for start, but now they are improved, good customer service, my questions answered nicely , sometimes they put you on hold, to find the right answer . but that is OK.

Customer Service
1 comment
Hi Sal, I'm glad to hear you've been happy with us since joining. Thanks for taking the time to share your experience. :) ^Sean

Called for information regarding my super

A few years and I am very happy with the performance of Sun Super. Every time I have called I have always received the answers I required.
Also they have always been very helpful.

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Income Protection
1 comment
Hi Frank, thanks for taking the time to leave your review. Wonderful to hear you are happy with our performance and service! :) ^Rhi

Good. I'm satisfied with the result

It's been up and down but I can understand the volatility of the market. I am hoping that my investment will have a decent return in the future. Nice to have extra money to spend.

1 comment
Hi Benilda, thanks for taking the time to leave a review. You might be interested in our Market Watch videos with Sunsuper Chief Economist Brian Parker. July's video is soon to be released www.sunsuper.com.au/newsroom/market-watch We also have a great podcast series - in particular, Episode 11 www.sunsuper.com.au/thedreamproject/the-new-school-of-super If you have any questions please do reach out at www.sunsuper.com.au/contact-us or call 13 11 84. ^Rhi

Still dragging their feet over insurance payout. Disgraceful.

Spinal injuries made a insurance claim, after several months of assessing claim sunsupers insurance company aia awards me a payout 6 weeks later sunsuper still not paid and every week another useless excuse for delays. Dreadful company. Qsuper after assessment paid in 2 weeks and I had a designated advisor. Sunsuper are infuriating, slow, have poor communication, lose forms, just an ongoing bad experience.

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Customer Service
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Income Protection
1 comment
Hi Sea b. I'm sorry to hear this has been your experience with us. I'd like to investigate further to ensure we are doing everything possible to resolve your claim. If this sounds good to you please send a private message with your details via Product Review or Facebook Messenger. Thank you ^Rhi

Lack of customer service

I have been with sunsuper from the beginning - many years. Usually I get good service and I have been happy with them. However customer service has been slowly deteriorating. At the moment they are uncontactable by phone. Not good. I am thinking I will need to change my provider. I am concerned with their current level of customer service and whether there is a major issue with the business.

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Customer Service
3 comments
Hi Helen, thanks for getting in touch through Product Review. I'm sorry to hear this has been your experience. While we do find the end of the financial year is a busy time for many we ensure we are staffed appropriately. Have you tried our secure Live Chat at sunsuper.com.au/contact-us or one of our other contact options? I could also arrange for a team member to call you back within 2 business days if you'd prefer. Kind regards, ^SeanLive chat is not working either. You cannot call Sunsuper currently you are directed to the website. This is pathetic.Hi Helen, I can confirm Live Chat is working but may also be experiencing high volumes. I can arrange a call back for you or you can message your question through Facebook Messenger. ^Sean

Terrible experience claiming my super

I had a very bad experience receiving a very tricky advice which led me to make a wrong decision and incurring a loss. Not fair on me. Sunsuper was not helpful at all. Do not recommend it as they not supported as they realized I was leaviong.

1 comment
Hi Pam, I am very sorry to hear this has been your experience with us. If you would like to talk to us about it further or lodge a complaint so that we might improve in the future please contact us on 13 11 84. ^Sean

my review is excellent

I have been customer sunsupmr for 2 year and I am very satisfied with them.
I like sunsuper how the performance as alway contact with me and I hope we will keep contact with them

1 comment
Hi Peter, thanks for your 5 star review. We appreciate you took the time to share your thoughts on our service :) ^Rhi

Maintenance off line! For how long?

Been with Sunsuper nearly 20 years try logging on for over a week says that its doing maintenance on Sunday now it’s Tuesday!What the?Cant check my balance in my account

1 comment
Hi Geoff, thanks for reaching out on product review. Sounds like you might need to clear your browser history. Maintenance was conducted and completed on Sunday. If you are still having issues after clearing your browser history please contact us by one of the options at www.sunsuper.com.au/contact-us thank you ^Sean

This is fantastic

I have been a member for a few months now and I couldn't be happier. I was pleasantly surprised to actually be able to speak to a real person.The team members are very knowledgeable and professional.

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Insurance Options
1 comment
That's brilliant - and welcome again to Sunsuper. Thanks for taking the time to leave your review. We appreciate it :) ^Sean

Courteous and helpful

I have been a member for many years have found the sun super team both courteous and helpful in all dealings. My fund performed as expected. Team members where knowledgeable and accurate in advice given

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Customer Service
1 comment
Thank you for taking the time to leave such a wonderful review Greg. We appreciate the feedback. ^Jen

A good job thank you.

I don't know a long time many years.
Very Happy. Let me go l have to work.
The only thing I could say would be to give a little more guidance.
Thank you.

1 comment
Hi Barry, thank you for taking the time to leave your review. I'm really pleased to hear you are happy with us! If there is anything we can give you more guidance on please reach out through our secure channels like Live Chat or calling 131184. For more details head to www.sunsuper.com.au/contact-us - happy to help where we can :) ^Jen

This is perfect

I think I’ve been with sun super for a about a while and at the moment I am satisfied.Am happy that the machine is not handling my requests as I am speaking with real person.

1 comment
We're always happy to speak with you Siteri! Thanks for taking the time to leave us such a wonderful review. ^Jen

woeful returns

just checked my balance ,what a woeful return for my investment what a joke after 10 years with this company ,time to move on find a fund that knows what their doing

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1 comment
Hi KRC, thanks for taking the time to leave a review. This financial year has certainly been challenging with a lot of activity across the global markets. I highly recommend speaking with us to ensure you have the right investment option in relation to when you are planning to retire and comparing our performance with the other funds. You can use the Chant West Apple Check comparative tool at www.sunsuper.com.au/members/why-sunsuper/strong-performance or call us on 13 11 84 ^Jen

Thank you Sunsuper

I have been with Sunsuper for eleven years and have been very happy with the help and advice I’ve been given, thank you to all the team with whom I’ve had dealings!

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Customer Service
1 comment
Hi Patty, thank you for choosing to stick with Sunsuper and for taking the time to leave such a lovely review! ^Jen

Easy to deal with

Been with Sunsuper 19 years
Their fees are reasonable and insurance products satisfactory
Don't have to wait long on phone
The website is easy to navigate
Friendly customer service, the staff are
knowledgeable and consise

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Customer Service
Insurance Options
1 comment
Thank you for taking the time to leave fantastic feedback! ^Jen

I just love being with Sunsuper for so many reasons.

I have been with Sunsuper for over a decade and have always been met with a warm, kind and helpful voice each time I have called for assistance. My financial advisor is absolutely wonderful in explaining to me in a language I can understand, my situation and all options available to me. I couldn't fault them and recommended that everyone switch to Sunsuper. Let's support organisations who promote love and impeccable service.

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Customer Service
1 comment
Wow, thank you Louise! Very pleased to hear you love being with Sunsuper. Thank you for taking the time to share your experience. ^Jen

seems like it’s going to be a great super fund.

only been with sunsuper a few weeks. a this stage they seem very helpfully. any very friendly on the phone. waiting to here about my insurance if enough or to much, thanks.

1 comment
Hi Bruce, welcome to Sunsuper! Thanks for taking the time to leave a review glad to hear we are meeting your expectations. ^Jen

Sunsuper

Easy to deal with, knowledgeable and highly professional. Nothing was too hard and felt as though I was actually being cared for in regards to my retirement requirements and best pool to put my money at my age

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Customer Service
1 comment
Thank you for taking the time to share your experience John. Fantastic to hear you have been happy with our service! ^Jen

SunSuper has superb Customer Service.

Been with Sunsuper for eight years approximately. Their Customer Service is tops, friendly and helpful, and they know their Super Fund policies and procedures very well. Excellent Super Fund, highly recommended.

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1 comment
Wonderful to hear Gary! Thank you for taking the time to leave a review. ^Jen

Page 2 of 9

Questions & Answers

I am finding sunsuper is pretty uncontactable at the moment. Is there a major issue that we need to know about with this provider. Customer service has deteriorated considerably.
5 answers
I found it hard to log onto my account tried for a week I actually shut down my tablet before I got into my account, I phoned Sunsuper once to enquire about my insurance didn’t get the answer I wantedHi Helen, I've just replied to your review above but I will do so for you again here... I'm sorry to hear this has been your experience. While we do find the end of the financial year is a busy time for many we ensure we are staffed appropriately. Have you tried our secure Live Chat at www.sunsuper.com.au/contact-us or one of our other contact options? I could also arrange for a team member to call you back within 2 business days if you'd prefer. Kind regards, ^SeanHi Geoff, I'd like to see if we can investigate as to why your account may not be working on your tablet. We find Google Chrome works best for our website features and having cookies enabled will assist some of the functionality. Let me know if you continue to experience issues. ^Sean

Hi sunsuper transferred funds to my commonwealth account today how long will it take to reach my account thanks
1 answer
Hi Charlie, thanks for reaching out on Product Review. Generally, the transfer time depends on who you bank with. Commonwealth tends to be the fastest, 1-2 days. If you would like me to view your account to see if the transfer has been processed I'll need to verify your member details which is best done through our secure channels at www.sunsuper.com.au/contact-us - thank you ^Jen

How long does it take to process withdrawal from my super
1 answer
Hi John, thank you for the question. Just to confirm, is this in regards to a Retirement Income Account or an application for 'early access' claim before retirement? ^Jen

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