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Sunsuper

Sunsuper (page 2 of 11)

2.9 from 220 reviews

Reviews

(84)
(16)
(7)
(9)
(104)
  • Transparency
    3.6 (67)
  • Customer Service
    3.9 (90)
  • Rates and Fees
    3.9 (27)


lisa russell

lisa russellWide Bay-Burnett, QLD

Professional

published

30 years with Sunsuper and very satisfied with the professional way they run the business. I had my hubby change to Sunsuper also as his fund was not performing anywhere as well as mine

Transparency
Customer Service
Rates and Fees
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1 comment
Sunsuper
SunsuperSunsuper

Hi Lisa, thank you for your positive review. It's great to hear that you've been happy with Sunsuper for 30 years, and that your husband is now with us too. ^Pete


Very pleased in the end!

published

After two failed online attempts on the Sunsuper website, I asked to be called and a very delightful lady helped me with the process of setting up a transition to retirement account. It was only yesterday that I got help!

Transparency
Customer Service
Rates and Fees
1 comment
Sunsuper
SunsuperSunsuper

Hi Mandy, sorry to hear that you had issues with our website but glad our service team could help you swiftly in the end :) Thank you ^Pete


gary r.

gary r.Central Queensland, QLD

Very Deflatted

published

I've been with sunsuper for years and I'd have to say......Don't get injured and if you do and the claim comes they will help guide with claim. Don't just get a lawyer it may cost money but will save you drama and a headache. Not impressed and contradict on some document questions.

Transparency
Customer Service
Rates and Fees
1 comment
Sunsuper
SunsuperSunsuper

Hi Gary, sorry to hear this has been your experience. If youd like me to investigate further please message us through Product Review private message. Thanks ^ Pete

Good customer service provided

published

I only joined 2 years ago, after doing some temping with an agency as my previous Superfund wad closed. I am very satisfied with Sunsuper, th staff are always helpful when calling to ask a question.

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Rates and Fees
1 comment
Sunsuper
SunsuperSunsuper

Hi Aster, thanks for your positive review. Great to hear you've been happy with Sunsuper since joining. Thanks ^Caitlin.


Owen D.

Owen D.Central Queensland, QLD

Everything perfect

published

I have been a member for approximately 10 yesrs.Very satisfied with the funds performance and professionalism, I changed from a previous fund and I am 100 percent happier and more financially secure with this professional team people running my superannuation

Transparency
Customer Service
1 comment
Sunsuper
SunsuperSunsuper

Hi Owen, great to hear that you've been happy with Sunsuper for 10 years. Thank you for sharing this with us. ^Caitlin


Leslie

LeslieNorth Queensland, QLD

Sunsuper Superannuation

published

We have been with Sunsuper 10 plus years. Sunsuper superannuation performs well, the fees are comparatively low and you are able to get advice from them when needed. We recently attended a Sunsuper retirement presentation in Townsville. It was very helpful.

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Rates and Fees
1 comment
Sunsuper
SunsuperSunsuper

Hi Leslie, thank you for your positive review. Great to hear that you've found our seminars useful. ^Caitlin.


Deborah C

Deborah CSouth East Queensland, QLD

Excellent customer service

published

I have been with sun super for approx 30 years. I have never had a problem with dealing with any of their customer service representatives. Any questions have always been dealt with quickly and have taken no more than a phone call. Highly recommend sun super to anyone and everyone.

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1 comment
Sunsuper
SunsuperSunsuper

Thank you for your 5 star review, Deborah! Great to have you with us for 30 years. Thanks ^Caitlin


Doug

DougQueensland

Don't change a thing for me.

published

23 years. Very good. Very glad I changed to Sunsuper. Sunsuper is the best investment I ever made. Pity compulsory superannuation was not brought in earlier. Pity the Australian Government raised the age for the Age Pension. I have to wait until 2020 for Age Pension whereas I could have Age Pension by now.

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1 comment
Sunsuper
SunsuperSunsuper

Hi Doug, thank you for leaving us a positive review and for being a member with Sunsuper for the past 23 years. Thanks ^Caitlin


casey

casey

  • 6 reviews

Excellent Service

published

Just phoned sunsuper and spoke to a lovely lady named Emma (i hope i got that right) regarding the income protection that's linked to my account. Emma was very informative and even talked me through how to update my married name online. She was compassionate with my condition and showed genuine care. I was very impressed with the service and communication i received today.

Transparency
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1 comment
Sunsuper
SunsuperSunsuper

Hi Casey, thank you for your review and for letting us know about your experience. I'll pass on your feedback to our customer service team, especially to Emma :) Thanks ^Caitlin

KarenYL

KarenYLSydney, NSW

Good all rounder .... easy apps to use , services is overall , very good

published

Service started 31 Aug1998
Highly satisfied with performance of super fund since joined .
The updates , apps , communications is very effective , transparent and proactive in following through .
Feel that the admin fee could go down further !

Transparency
Customer Service
1 comment
Sunsuper
SunsuperSunsuper

Hi Karen, great to hear you're happy with us. The admin fees for our Super-savings account are among the lowest in the industry, and help us to deliver on our service and performance. Thanks ^Abbi


Mon75

Mon75Queensland

Death benefit claim

published
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1 comment
Sunsuper
SunsuperSunsuper

Hi Mon. We are sorry that this has been your experience. Please have your solicitor contact us on 13 11 84 so that we can seek to resolve your concerns as soon as possible. Thanks ^Ellie


Molly J

Molly JHerberton qld

Its seems to be a okay find too many to choose from

published

Not long its only Austsafe closed up and was encourage to go with sunsuper happy so far with the service

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Income Protection
1 comment
Sunsuper
SunsuperSunsuper

Hi Molly, thank you for your review. We've loved welcoming our AustSafe Super transition members into Sunsuper. Good to hear that you're happy with our service. Thanks ^Ellie


Stephen A

Stephen A

  • 2 reviews
  • 1 like

The Best!

published

Superannuation is great and Sunsuper do it very well. I have been with them for a considerable time after my employer changed over to them maybe about 10 years ago. Information has always been helpful and valuable and their advisers have been of great assistance. The Pension fund has been doing very well, I now have more in my account than when I started and that was whilst drawing down the minimum 4%.

Transparency
Customer Service
1 comment
Sunsuper
SunsuperSunsuper

Stephen, thanks so much for your positive review! We pass all this feedback on to our teams here who work hard to deliver positive member experiences. Thanks ^Abbi


JILL  A.

JILL A.South East Queensland, QLD

  • 3 reviews

Always helpful

published

I have been with Sunsuper for approx 20 years . Very satisfied with growth & information updates. Have emailed information regularly with advice and information. Great job Sunsuper. I feel very confident in your company.

Transparency
Customer Service
1 comment
Sunsuper
SunsuperSunsuper

Thank you for your positive feedback, Jill! We're really happy to hear that you've had a good experience and have been with us for 20 years. Thanks ^Abbi


Jen R.

Jen R.South East Queensland, QLD

  • 2 reviews
  • 1 like

Fantastic service

published

Ive been with this superannuation fund for 16 years. Ive always received a great rate of increase with minimal fees. They alerted me to the PTD insurance that I could claim on when I was unable to make payments due to job loss. They changed my world.

Transparency
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Insurance Options
1 comment
Sunsuper
SunsuperSunsuper

Hi Jen, thank you for being a long-time member with Sunsuper. It's good to hear that we've been able to help you through some challenging times. Thanks ^Abbi

Juliemarshall

JuliemarshallHobart, TAS

  • 2 reviews

Excellent customer service

published

I have been with Sunsuper for a few years I found the information I received very informative and easy to read, this helped me make my selections for investment of my super.

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1 comment
Sunsuper
SunsuperSunsuper

Hi Julie, great to hear that we have been able to help you with your investment selections. Thank you for being a member with us for a few years now :) ^ Abbi


Eileen

EileenQueensland

Claiming part of my super

published

I was very satisfied I am not a computer person but the persons I spoke to helped me through it all I am very impressed I think it was Malaga and Chris Thank you

Transparency
Customer Service
1 comment
Sunsuper
SunsuperSunsuper

Hi Eileen, thanks so much for your positive review. It's great to hear you had a good experience and that Malaga and Chris were able to guide you through everything comfortably! Thanks ^Abbi


  • Verified customer

Automatic life insurance without consent

published

I work overseas. My account got transferred from Austsafe to Sunsuper automatically. Suddenly they added unwanted insurance which made my balance go DOWN, not UP. What a rip-off! At least getting a login and cancelling the insurance was easy.

1 comment
Sunsuper
SunsuperSunsuper

Terrific customer service

published

My recent experiences with SunSuper could not be faulted.
The level of customer service from Esme and Ava was excellent, they dealt with me in a timely and professional manner.
A big tick from me, thank you.

Transparency
Customer Service
Insurance Options
1 comment
Sunsuper
SunsuperSunsuper

Brilliant to hear Richard! I'll be sure to let Esme and Ava know you gave them 5 stars for their customer service :) Thanks for taking the time to share your experience. ^Rhi


Melanie

MelanieSouth East Queensland, QLD

  • 3 reviews
  • 2 likes

My query was answered

published

I have been with sunsuper for many many years now and it never incur in my mind to change it. I am happy how they manage my sunsuper investment and it’s low costs managing it.

Transparency
Customer Service
Insurance Options
Income Protection
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1 comment
Sunsuper
SunsuperSunsuper

Thank you for taking the time to leave such a wonderful 5 star review Melanie! We're happy to hear you have peace of mind when it comes to Sunsuper! :) ^Sean


Page 2 of 11

See all Sunsuper reviews

Questions & Answers

Kelly

Kellyasked

Am I able to access some of my Super for dental work?

1 answer
Sunsuper
SunsuperSunsuper

Hi Kelly, generally, your super can only be accessed from the age of 65 or earlier if you've reached preservation age. You can read more here https://www.sunsuper.com.au/members/retirement/accessing-your-super-before-retirement Thanks ^Abbi


Dave

Daveasked

I currently have a smsf ( I purchased a property within it). Can I also put money into a Sunsuper Fund?
Dave

1 answer
Sunsuper
SunsuperSunsuper

Hi Dave,
Yes, you can contribute to a Sunsuper account even if you still have an active SMSF.

There are plenty of good reasons to choose Sunsuper - here’s just a few:
We’re one of Australia’s largest and fastest growing super funds
Our administration fees are among the lowest and fairest you’ll find
Our profits go back to our members through lower fees and improved services
Strong long-term returns
Financial planning assistance

If you’re ready to join, you can open a Sunsuper account quickly and easily online in under 10 minutes. Click here to Join Now www.sunsuper.com.au/memberjoinonline

You can view our Product Disclosure Statement at sunsuper.com.au/pds

Visit our website for more information on Adding to super and use our helpful Contributions Calculator to see the difference additional contributions can make.

Thanks ^Pete


Mitch

Mitchasked

If i paid for fees like death cover costing me almost 600 freaking dollars and then you close my account what benefit did this have to me? Id like my money back seen as though now my account is closed ive paid for a service that ill never receive..wheres my money you thieving fools

3 answers
Sunsuper
SunsuperSunsuper

Hi Mitch, as a complying Superannuation fund, Sunsuper must provide eligible members with Standard Death and Total and Permanent Disablement insurance cover unless you tell us that you do not want this cover. As you had the benefit of automatic cover, a premium was required to be paid. You can cancel your insurance at any time. If you request the insurance to be cancelled within 60 days of the policy commencing, any premiums paid will be refunded to your Super-Savings account. If you'd like to discuss your account in more detail, please call 13 11 84. Thanks ^Pete

Mitch
Mitch

You people have taken all my super and then you closed my account? Theres nothing i can do about it now you thieves. Nothing but thieves

Sunsuper
SunsuperSunsuper

Hi Mitch, without knowing the full details of your account its difficult for me to respond. Please call 13 11 84 if you would like to dicuss this further. Thanks ^Pete


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