very poor customer service
I selected Sunsuper over Hostplus as they say you can talk to a real person. What a joke!! You are directed to the website and requested to lodge an email request. Chat line hopeless. Will look to withdrawing funds
I have been with this super fund since 2018, had some issues. for start, but now they are improved, good customer service, my questions answered nicely , sometimes they put you on hold, to find the right answer . but that is OK.
Called for information regarding my super
A few years and I am very happy with the performance of Sun Super. Every time I have called I have always received the answers I required.
Also they have always been very helpful.
Good. I'm satisfied with the result
It's been up and down but I can understand the volatility of the market. I am hoping that my investment will have a decent return in the future. Nice to have extra money to spend.
Still dragging their feet over insurance payout. Disgraceful.
Spinal injuries made a insurance claim, after several months of assessing claim sunsupers insurance company aia awards me a payout 6 weeks later sunsuper still not paid and every week another useless excuse for delays. Dreadful company. Qsuper after assessment paid in 2 weeks and I had a designated advisor. Sunsuper are infuriating, slow, have poor communication, lose forms, just an ongoing bad experience.
Lack of customer service
I have been with sunsuper from the beginning - many years. Usually I get good service and I have been happy with them. However customer service has been slowly deteriorating. At the moment they are uncontactable by phone. Not good. I am thinking I will need to change my provider. I am concerned with their current level of customer service and whether there is a major issue with the business.
Terrible experience claiming my super
I had a very bad experience receiving a very tricky advice which led me to make a wrong decision and incurring a loss. Not fair on me. Sunsuper was not helpful at all. Do not recommend it as they not supported as they realized I was leaviong.
my review is excellent
I have been customer sunsupmr for 2 year and I am very satisfied with them.
I like sunsuper how the performance as alway contact with me and I hope we will keep contact with them
Geoff Scarborough QLD
Maintenance off line! For how long?
Been with Sunsuper nearly 20 years try logging on for over a week says that its doing maintenance on Sunday now it’s Tuesday!What the?Cant check my balance in my account
This is fantastic
I have been a member for a few months now and I couldn't be happier. I was pleasantly surprised to actually be able to speak to a real person.The team members are very knowledgeable and professional.
Courteous and helpful
I have been a member for many years have found the sun super team both courteous and helpful in all dealings. My fund performed as expected. Team members where knowledgeable and accurate in advice given
A good job thank you.
I don't know a long time many years.
Very Happy. Let me go l have to work.
The only thing I could say would be to give a little more guidance.
Siteri Tulomana Duwai
This is perfect
I think I’ve been with sun super for a about a while and at the moment I am satisfied.Am happy that the machine is not handling my requests as I am speaking with real person.
just checked my balance ,what a woeful return for my investment what a joke after 10 years with this company ,time to move on find a fund that knows what their doing
Thank you Sunsuper
I have been with Sunsuper for eleven years and have been very happy with the help and advice I’ve been given, thank you to all the team with whom I’ve had dealings!
Easy to deal with
Been with Sunsuper 19 years
Their fees are reasonable and insurance products satisfactory
Don't have to wait long on phone
The website is easy to navigate
Friendly customer service, the staff are
knowledgeable and consise
I just love being with Sunsuper for so many reasons.
I have been with Sunsuper for over a decade and have always been met with a warm, kind and helpful voice each time I have called for assistance. My financial advisor is absolutely wonderful in explaining to me in a language I can understand, my situation and all options available to me. I couldn't fault them and recommended that everyone switch to Sunsuper. Let's support organisations who promote love and impeccable service.
seems like it’s going to be a great super fund.
only been with sunsuper a few weeks. a this stage they seem very helpfully. any very friendly on the phone. waiting to here about my insurance if enough or to much, thanks.
Easy to deal with, knowledgeable and highly professional. Nothing was too hard and felt as though I was actually being cared for in regards to my retirement requirements and best pool to put my money at my age
SunSuper has superb Customer Service.
Been with Sunsuper for eight years approximately. Their Customer Service is tops, friendly and helpful, and they know their Super Fund policies and procedures very well. Excellent Super Fund, highly recommended.
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