Do not use them!!!!
Short story our 75 intch TV $3,5k was broken by them due to their removalist carried our tv flat ( which cause it to swing and crack ) and they are refusing to give us any compensation , saying it’s not their fault when we clearly have actual footage of this..... still fighting to receive what is right and this is full compensation for our TV..... do not use them, their customer service it’s not existent and they do not care of your belongings...
This company have misplaced a friend of mine’s entire storage unit.
The police won’t get involved as SuperEasy say the unit is not stolen but misplaced. My friend has lost his life’s belongings. Photos, letters , furniture , the works! Super easy could not give a stuff. 6 months later their insurance company basically said since you can’t prove what was in the unit you get peanuts.
No apology, no empathy nothing !
Use this gang of fraudsters at your own risk .
All my lifes belongings have gone missing or stolen by Supereasy storage.
Over 5 months ago I went to add to my storage to find out that Supereasy storage were unable to find my storage module.
It is still not found with no explanation of how it has gone missing or stolen.
I have lost everything from my entire life.
I have just been offered a small fraction of what my belongings are worth.
I want my belongings back.
Find out how Super Easy Storage compares to other Storage Providers
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Be warned not what they make out to be.
Been a customer since 2019 I paid for premium service which is suppose to be top service they came in and got everything in my home however when I got my possessions, I got a washing machine with no hoses a tv with no remote a bed with missing legs when I enquired about it I was told to sort it out and let them know becaues they we're in Australia plus it was a small thing, the fact is they made the mistake they should be trying to correct it not pass the buck, they are very quick at charging you late fees after 7days of $35 then $10 after every 5 days then threatening you debt recovery. Never again my worst nightmare now they selling the business.
Be wary... After a year expect your price to store at Super easy to increase significantly
I have been a customer of Super easy for over 7 years. Every year the increases get more significant increasing significantly. Their businerss model is not about loyalty, but rather customer turnover. I'd only use Super esay Storage for the ver short term. Expect to pay a lot after a year - as loyallty means little.
This company was shot
I really hope the New owner does right by this place and for the employees. It's been a difficult ride with the last lot. Looking from the outside in that is.
Super Easy Storage? Don’t be fooled by their name. Book with this company only if you are up for challenges, unprofessionalism and wasting time.
I was moving out of my place, and I booked with this company to come to my address with the storage container at 2pm (time window of 12pm-3pm). I specified that I wanted them to arrive at 2pm as I had made arrangements with the building lift to suit that time. When I called them close to 2pm, they said that the trucks were running behind schedule and that they would arrive before 3pm. I then waited, a...nd waited, to no avail. Called them again, and they said that one of their trucks was not working, and the current truck was preoccupied for another couple of hours. I told them that my building management does not allow moving in/out past 4pm, and that I was flying overseas the next day, relaying my sense of urgency. They said that they would call me back, but never did. Every time I called back the person on the phone would always have a rude tone, as if she did not want to deal with me. Even after explaining that I had booked a SPECIFIC time for them to arrive and that they failed to meet the time, all they offered was a refund. By that time all the other storage companies had finished their jobs for the day and were closing. Here are some of Super Easy Storage’s Emory promises to all of their customers: “We are a mobile self storage company that’s SUPER FAST, Super Portable and Super Affordable” “We are super flexible so we’ll customize a plan that meets your budget, your TIME SCHEDULE, and your moving needs”
BEWARE OF THIS LOT
Never will I ever use this company again.
1st they change the rules to suit self $220 per month for storage $500 for 2hrs to load the containers
Now I've been told that it's another $500 to bring to me and unload for two hrs
$1220 for 4 hrs work and 2 weeks storage.
Not ONCE IN ANY OF THE PAPER WORK was this disclosed to me.
My circumstances have been to their advantage and boy did they take advantage.
This I'm going to the ACCC with as this is highway robbery at its finest.
Absolutely disgusted by your actions, now every interaction with y...
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