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Super Sleeper Pro Royal Deluxe Dream Sheets

Super Sleeper Pro Royal Deluxe Dream Sheets Questions & Answers

3.3 from 16 reviews · View Statistics
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12 questions from our users

Disappointed!
Disappointed!asked

Hi there....
Extremely disappointed with quality of these sheets I received last week.....They are definitely not what they say they are ..I have washed 1 set and have used them on my bed for a couple of days and hate them......they are terrible quality, they don't fit properly, they feel terrible...absolute false advertising.....certainly not 'hotel-quality' sheets. Please advise where I can return this entire parcel of 2 sets of sheets and 1 pillow at your expense. Please forward details and address label and reimburse into my account.
Regards Shirley

3 answers
Disappointed!
Disappointed!

Waiting on an answer please.
Cheers
Shirley

Super Sleeper Pro
Customer SupportSuper Sleeper Pro

Hi Shirley,

I hope you are well.

Thank you for reaching out and I am very sorry to hear that this product did not work out for you. We would like to learn more about your situation and have sent you a direct message asking for order details so we can help get this sorted for yourself as soon as possible.

Kind Regards, Super Sleeper Pro Team

Donna B.
Donna B.

Omg.
Made in china.
Shipped to Sydney.
No way
.False advertising on tv.
No thankyou

Doreen R.
Doreen R.asked

How much do they cost

2 answers
Doreen R.
Doreen R.

For a Queen size bed

Super Sleeper Pro
Customer SupportSuper Sleeper Pro

Hi Doreen,

I hope you are well.

Please note we have a TV Special offer deal that is currently on where when you purchase a set you also get 1x bonus free set and 1x free ECP which is $249.00

Please see the attached link which shows all are different deals: https://supersleeperpro.com.au/collections/sheets

Thank you, SSP Team :)

Dorothy Mordaunt
Dorothy Mordauntasked

are they made in AUSTRALIA

4 answers
Theresa N.
Theresa N.

.No way.. the source all their products from Asia, most likely China. Think it said China on the packages. Mine were faulty and I returned them for a full credit. Do not recommend the bamboo which I sent back.

Dorothy Mordaunt
Dorothy Mordaunt

thankyou for info I decided not to order

Super Sleeper Pro
Customer SupportSuper Sleeper Pro

Hi Dorothy,

Thank you for getting in touch! Please note our products are manufactured in China although shipped from our warehouse located in Western Sydney.

I have attached a link to our website which contains more information in regards to each material of sheets: https://supersleeperpro.com.au/collections/sheets

Thank you, SSP Team :)

JUDY MUNDA
JUDY MUNDAasked

Hi there was wanting to know the difference between LUX BAMBOO and the SUPER WEAVE DELUX SHEETS please. thank you

1 answer
Super Sleeper Pro
Customer SupportSuper Sleeper Pro

Hi Judy,

I hope you are well.

Our bamboo sheets have a 400 thread count and has more of a softer feel and our dream Weave sheets is a blend of polyester and cotton and has more of a thicker feel.

I have attached a link to our website with our different deals for the sheets: https://supersleeperpro.com.au/collections/sheets

Alternatively if you would like to provide a contact number we will be more then happy to give you a call and answer any further questions in regards to the product or if not I have also attached our contact number 02 9387 4100.

Thank you, SSP Team :)

Myrtle
Myrtle asked

do you have flat sheets King size, and fitted sheets single size.

1 answer
Super Sleeper Pro
Customer SupportSuper Sleeper Pro

Hi Myrtle,

I hope you are well.

We do Indeed sell the separates of the Fitted and flat sheets, I have attached a link to these products on our website:

Fitted sheet link: https://supersleeperpro.com.au/pages/search-results-page?q=fitted+sheet

Flat sheet link: https://supersleeperpro.com.au/pages/search-results-page?q=flat+sheet

Thank you, SSP Team

Helen B
Helen Basked

I order the bamboo sheets which I received about 2 weeks ago. I’m not happy with them and wondered if I could send the unopened ones and change them for the cotton

4 answers
Teresa Matto
Teresa Matto

Hi Helen, I'm just a customer giving my opinion. It's best if you contact the company directly for this advice. Merry Christmas and all the best

Super Sleeper Pro
Customer SupportSuper Sleeper Pro

Hi Helen,

I hope you are well.

Thank you for getting In touch may I ask for you to email us on csmanager@klevarange.com.au and provide your order details so our customer service team can give you a call.

Thank you, SSP Team :)

Helen B
Helen B

I got the bamboo sheets about 2 weeks ago they seem to stretch and cant tighten and they are pilling. I would like to change them for the cotton ones. One packet isnt even opened
my name Helen Brown of 4 Pinehurst Avenue Ipswich Qld 4305

Angela K.
Angela K.asked

What material are they available in, what colours do they come in and, how much would the Queen size be. please....

2 answers
Teresa Matto
Teresa Matto

Hi Angela when I was choosing the material choice was 100% cotton, bamboo and super weave. The colours were only white but they have sheen strips running through them and im not sure on the price of a queen size but for $250 i received 2 sets of sheets which is great value for king size. As I am only a customer it would be best if you went to the website for super-sleeper-pro-royal-deluxe-dream-sheets and all the info is there.

Super Sleeper Pro
Customer SupportSuper Sleeper Pro

Hi Angela,

I hope you are well.

Please may I note that we do have different deals and I have attached the website link down below for the multiple different sheet deals: https://supersleeperpro.com.au/collections/sheets

Silver Sheets In cotton material: https://supersleeperpro.com.au/collections/sheets/products/royal-deluxe-dream-sheets-silver?variant=32647200833607

Navy Sheets In cotton material: https://supersleeperpro.com.au/collections/sheets/products/royal-deluxe-dream-sheet-navy?variant=32644499472455

Please let us know if you have any further questions.

Thank you, Super Sleeper Pro :)

Sarah
Sarahasked

In which country are these sheets made and are they organic?

2 answers
Teresa Matto
Teresa Matto

Hi Sarah I don't know which country they were made (maybe their website can answer that) and I purchased the 100% cotton sheets

Super Sleeper Pro
Customer SupportSuper Sleeper Pro

Hi Sarah,

Thank you so much for getting In touch.

Please may I ask you to email enquiries@supersleeperpro.com.au and they will refer you to someone from our Super Sleeper Pro Sheets Team who will be able to answer any questions in regards to this product.

Thank you, Super Sleeper Pro Team :)

Mary Toplis
Mary Toplisasked

I have just received my "Super Sleeper Pro Queen Sheets" today for $249 and was expecting a second set. However I have been sent a "Single Set" which I have no use for!! I would have been happy with a "Double Set" however. How do I go about getting an exchange please. Mary Toplis

5 answers
Mary Toplis
Mary Toplis

Thank you I have been given an address to send back the Single Set and hope to get a Queen Set returned in due course.

Karen B.
Karen B.

This also happened to me! Stuck with single sheets also. I gave up trying to return them - it was so difficult. Complete waste of money.

Super Sleeper Pro
Customer SupportSuper Sleeper Pro

Hi Karen,

I hope you are well.

Sorry to hear about any trouble.

Please may I ask you to get In touch with us on csmanager@klevarange.com.au and provide your contact number and order number as we would like to help you with this process and help assist you in getting the right size sheet.

Thank you, Super Sleeper Pro Team :)

Mary Toplis
Mary Toplisasked

I had a set of Queen Sized Super Sleeper Pro Dream Sheets delivered on Friday. There was also a set of Single Sheets delivered. I have no use for a Single Sheets Set!! I would however been happy with a Double Sheet Set. Mary Toplis

3 answers
Josephine
Josephine

Hi Mary. Sorry to hear that. It's been a while since I made my order with that company but I do remember my purchase included the same size sheets - also queen size. I don't recall having a choice? I just assumed the 2nd set would be the same as the first as not everyone has a single bed in their home.

Just an idea - I would firstly check your invoice and the fine print and if it doesn't stipulate a single size set you can safety come to the conclusion they made a mistake. If that's the case they are required to provide you with the correct set at no cost to you. In my case, they sent me a reply paid sticker (with a bar code) to return the sheets at their cost. On the other hand, if you were meant to receive a single set then you can take advantage of the 30 day money back guarantee they offer. I wouldn't open the single set sheet set at this stage.

All the best with that and hope what happened to me doesn't happen to you. After my negative experience my final advice is firstly, gather the facts, know your rights and don't give up! I know it's a pain and can be time consuming but I suspect the latter is what they want people to do.
Take care,
Jo

Mary Toplis
Mary Toplis

Thanks Jo I will give it a try. Mary

Mary Toplis
Mary Toplis

I will give the company a call tomorrow

Muzz_G
Muzz_Gasked

To Josephine: did it cost to lodge a complaint with NSW fair trading?

2 answers
Josephine
Josephine

HI Muzz.
No it didn't cost anything for NSW Fair Trading to negotiate on my behalf with the vendor. If Fair Trading was unable to mediate successfully on my behalf, the next step would have been to take the matter to NCAT (NSW Civil and Administrative Tribunal) to make an order. I think NCAT charges around $25 for an application. I didn't have to take that step however I would have been prepared to do so if needed.
Hope this information is helpful. Regards, Jo

Muzz_G
Muzz_G

A wonderfully detailed answer. Thanks

Nicole R.
Nicole R.asked

Cost

No answers

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