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Not hotel quality as advertised
My set arrived 2 weeks ago, I paid $249. I saw these advertised on the Tv & these are definitely not the ‘hotel quality’ sheets you think you’re getting . They get one star because they do fit the king size base BUT they still come up the sides & become untucked through the night & EVERY SINGLE MORNING i have to re-tuck the sheets! It’s lose and bunches up in the middle. It’s really quite frustrating & annoying because this is now waking me up through the night, not happy waste of money!!
Purchased for $249.00.
Extremely poor quality!
I purchased the Bamboo dream sheets and experienced a LOT of pilling and threads coming undone so I contacted Customer service and after sending them multiple photos they sent out a replacement. This happened AGAIN to the replacement sheet. I sent the whole set back, as per their request, and they sent me more replacements, and the same thing is happening AGAIN!! This is not coincidence! The customer service has been terrible and a constant battle to get them replaced. I'm now just stuck with sheets I can't use! Please don't waste your money on these inferior quality sheets. Canningvale make some beautiful bamboo sheets, and the quality is great!
Purchased in February 2021 for $249.00.
Threads pull and the sheets do not stay tucked in. the photo is after 3 days on the bed and 1 wash in a front loader on cold wash and short cycle. The company EXPECT me to PAY THE FREIGHT FOR FAULTY PRODUCT TO BE SENT BACK.
Purchased in November 2020 for $249.00.
not fit for purpose
The extra length is great, especially for people with physical restrictions, the fabric is comfortable, BUT one of my new sheets has a simple stain on it after a few days of using the sheet. This stain could not be removed with two washes, one wash after using Vanish Gold Stain Remover, which I have used for years. I emailed the company Kleva Range and their response was to request a photo and tell me "the sheets do have a strict washing regime set in place to avoid things like this occurring". This seems to imply this is my fault. I was gobsm...acked at the lack of courtesy and so-called customer service. I cannot see anything on the label that tells me how to treat a simple stain or that a simple stain cannot be removed the same way as I can on my Target and Kmart sheets. I now have to argue the cost of returning the two sheets as I have not simply changed my mind, but cannot use sheets that do not allow a simple stain to be removed. In my opinion, not a good product if you cannot wash it clean of a simple stain and as for the company - a zero rating for customer service. An email from the company today tells me there is bleach in Vanish Gold so I should not have used it, however they do not appear to advise how a stain should be removed. I'm guessing this to be a company who feels you cannot use bed sheets until you read their entire website, instead of supplying some simple stain removal info in the package - if you cannot use such a common product as Vanish Gold. I will never be a repeat customiser, not would I recommend them to any average user of bed sheets. They have emailed a photo of the care instructions, which reads, cold machine wash separately before first use, wash dark colours separately, cold machine wash separately, do not bleach, do not tumble dry, cool iron, do not dry clean. Shame they didn't add 'do not stain'
Purchased in September 2020 at online for $99.00.
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Very disappointing! Super Sleeper Sheet
I purchased a set of super sleeper sheets. They were advertised as being extra big and easy to fit and this was the selling point for me. I was happy when I put them on my bed. However, after washing the sheets once they shrunk and they no longer fit my mattress. I emailed customer service and explained the situation - that the product was faulty but they said that I couldn't get my money back due to the fact that is was over the 30 day period. There was a reason for this as I was away but that is beside the point. I explained to them that refu...nd for a faulty product has nothing to do with the 30 day money back guarantee. If a product is faulty and doesn't do what is was advertised to do then according to the Australian Consumer Act I was entitled to a refund. Email exchanges were ineffective. They were half answered and I had to send multiple emails to progress the matter. The manager didn't appear to understand consumer rights. She refused a refund and kept referring to the 30 day period then she kept changing the excuses, I suspect as a strategy hoping I will go away. The manager then decided to give me a partial refund and a credit note. I thought this was a strange deal. She refused to allow me to speak to anyone else in the company to sort things out. I knew I was entitled to a refund so I made a complaint to NSW Fair Trading and they negotiated on my behalf and I received a full refund. However this took dozens of emails, phone calls and the involvement of Fair Trading to protect my rights as a consumer for a product that did not meet its promise. I've had a really bad experience and have lost faith in this company and its products and would never buy anything from them again.
Purchased in April 2019 for $249.00.
Questions & Answers
Extremely disappointed with quality of these sheets I received last week.....They are definitely not what they say they are ..I have washed 1 set and have used them on my bed for a couple of days and hate them......they are terrible quality, they don't fit properly, they feel terrible...absolute false advertising.....certainly not 'hotel-quality' sheets. Please advise where I can return this entire parcel of 2 sets of sheets and 1 pillow at your expense. Please forward details and address label and reimburse into my account.
Waiting on an answer please.
I hope you are well.
Thank you for reaching out and I am very sorry to hear that this product did not work out for you. We would like to learn more about your situation and have sent you a direct message asking for order details so we can help get this sorted for yourself as soon as possible.
Kind Regards, Super Sleeper Pro Team
Made in china.
Shipped to Sydney.
.False advertising on tv.
How much do they cost
For a Queen size bed
I hope you are well.
Please note we have a TV Special offer deal that is currently on where when you purchase a set you also get 1x bonus free set and 1x free ECP which is $249.00
Please see the attached link which shows all are different deals: https://supersleeperpro.com.au/collections/sheets
Thank you, SSP Team :)
are they made in AUSTRALIA
.No way.. the source all their products from Asia, most likely China. Think it said China on the packages. Mine were faulty and I returned them for a full credit. Do not recommend the bamboo which I sent back.
thankyou for info I decided not to order
Thank you for getting in touch! Please note our products are manufactured in China although shipped from our warehouse located in Western Sydney.
I have attached a link to our website which contains more information in regards to each material of sheets: https://supersleeperpro.com.au/collections/sheets
Thank you, SSP Team :)
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