Cameron and Michelle were very professional and helpful. They provided clear information and made sure that I understood the type of service I was using and they also made sure that they understood what I wanted from my products with regards to investment options. Thank you for taking care of the things that I don't necessarily have the expertise to manage myself.
Aggressive sales people
The unending calls discussing my potential super saving is unbearably frustrating. I have no re-collection of requesting this service so have no idea where they received my number or name and after numerous calls and even advising the rep that this was NOT something I wanted to pursue, the rep continued to be aggressive under masks of awkward small talk and what passes as 'humour'. He continued to ask a series of questions about my super that I felt forced to answer and I feel like I have had information I did not want forced on to me and endl...ess sales pitch shoved down my throat. Good customer service means understanding when to stop and when a customer is no longer a customer and not interested. The rep I have spoken to is other wise nice but the relentless pushy nature has become frustrating.
Before you sign!
This product lacks transparency in several ways. Firstly - there is deliberate attempts to stop you from checking things carefully- I had to ask three times for everything in writing. I also was also dissuaded from phoning my super company to verify facts. Once I received the figures in writing I discovered their $2433 initial advice fees - something none of them had disclosed in multiple phonecalls. Finally- and perhaps most seriously- The assessment outcome is calculated without factoring in their fees. Please make sure you check all figures.... They had overestimated their assessment by close to $300000 simply by omitting to factor in their fees. That's either negligent or deceitful and was the moment that solidified my decision to look elsewhere.
These guys might be extremely good at handling your super, all I can say is that almost everything they told me was untrue when I looked into it in my own time. They initially told me they were a free government service. They aren't a free government service, they aren't interested in your personal investment preference if it differs from their point of view, and they won't save you money on your annual fees, because they are going to take a percentage of your super every year afterwards. It's a middle man company taking a cut. And hey, maybe t...hey really get results? The people on the phone were nice, just doing their job. Just don't let them rush you. They're going to tell you there's several hundred thousand dollars in it for you. Think before agreeing.
Unsure if these guys are legit!!
Agree with the review that these guys are aggressive cold callers as they cold called me too. I'm unsure if they are harvesting personal information for fraudulent purposes. They seemed to transfer me a lot between people. However they did call me back with seemingly appropriate and informative facts that was new knowledge to me. They are definitely out to win business as they wanted me to sign up that day before sending me their quote...
Aggressive cold callers
Cold called me. I am with Australian Super so at first I thought I was talking to my own super fund. When I realised it was a cold call that may take some time and they were asking me personal details I let them know I was at work and busy. I asked if they could send me some info about their company and gave an alternate time for them to ring me and that is when the caller became pushy, then aggressive then dismissive as I kept asserting that I could not continue the conversation at that time. Of course he called the next day at the alternate time I had given him (before he became aggressive). I did not answer and blocked all calls.
Make no mistake - this is an aggressive direct sales company who are running commission based telemarketers then have financial advisors who jump on the call for 60 seconds to tick the compliance boxes.
They played down the return on my current super then recommended a product with no better return then I’m currently getting as well as higher fees and not the best in the market (historical ROI) and wanted to charge $3000 plus ongoing fees for the “advice”. They also would only recommend one company (hub24) - I would expect a financial advisor...to give me multiple options to choose from and outline the pros and cons. A lot of the positive reviews on here are people who have had their super combined from multiple funds. If only they realised there is a free service which does this through their myGov accounts. Credit where credit’s due - the company is very good at responding to customer feedback/reviews so must have good after sales service.
Pushy Phone Sales
Answered mobile at work as it looked a familiar number and copped sales rep Ben.
After politely letting him know how busy I was, he wouldn’t listen and became very persistent & smart mouthed.
Take no for an answer ! He obviously just interested in a commission and not my best interest. I wonder If this is accepted culture and reflects the organisation’s core values?
The advice received would have stripped thousands of dollars from my super every year.
My personalised Statement of Advice was filled with buzz words and grossly misleading information.
Complaints to management were met with smug and dismissive responses.
They should be ashamed. How do these people sleep at night?
Hang up the phone now and your hard-earned retirement savings will be hundreds of thousands of dollars ahead compared to Superannuation Advice Australia.
Desperate to make money - for themselves
This company cold called me for several weeks through an off-shore service. The call quality of the initial calls was so poor I just had to hang up but eventually I received a call clear enough to work out they were talking about superannuation. I agreed to receive a call back from one of their staff. The next day I received a call and the person introduced themselves with reference to a previous discussion I'd had about their services - I hadn't had any discussions at this point and I still had no idea what their call was about (only that it w...as about superannuation). The person was polite but super pushy and hard-sell but managed to explain that the call was about reviewing my super to see if there were better options for me. They said the call would take five minutes but it ended up taking just under 2 hours while they took all of my personal details, made conference calls with my existing superfunds and asked questions relating to my level of comfort with financial investment risks - the majority of these questions would require some long and careful thought before answering but there was no time for that, I just had to answer them on the spot, in some cases without even fully understanding the question. I was switched to a number of their different collegues throughout this process, all of them super pushy and it was near impossible to get a word in. At the end of all this they switched me through to what they referred to as my personal superannuation adviser. This person, also super pushy, advised that they would do a review of my super and get back to me to advise if they could get me a better outcome. They also advised that, should I agree to accept their services, there would be an upfront, once-off fee of just under $5,000 and then an annual fee of 1.8% of my super, all of which would be deducted from my super balance. Well that sounded an extremely high fee, and they would obviously need to provide a large increase in my super before there was any net benefit. I agreed to receive a call back for them to give me the results of the review and arranged a time for a call back. That time arrived but they didn't call back. I received a number of incoming calls much later that day but I was not able to take them and no messages were left (and the call was not returnable). To me that pretty much indicates the likely standard of their future services - If they can't even call back at an arranged time and don't leave messages that can be returned then how can they call themselves my personal superannuation adviser and why would I pay them $5000 upfront and 1.8% of my super per annum.
All people(there were many) I spoke to were very ,enthusiastic,informative and provided me with options about my superannuation.They had also been cold calling me for many months.
Unfortunately when it came to reviewing the paperwork and not signing up on the day they became very pushy.I asked to be able to read the documents first and discuss with my husband and I could only access the documents if I access the DocuSign page which means I would be signing up.Since then I only received a text message after hours to let another person know when ...
I got cold called twice and they knew my name the first time I hung up the second time I asked who they worked for and they said the government. Then they booked a meeting for me the next day and sent a text confirmation 9 hours later in the middle of the night. which is how I realised they were [Content Removed].[Content Removed]
I won't be taking any more calls.
Cold called. Feels very dodgy
Got a call from a random Australian mobile number that probed me with yes and no questions about Super. Upon answering, without requesting any follow up, they arranged a call for the next day where they wanted to do a review of my super. When I asked about why they were calling and where they got my details from they got very defensive and acted like they weren't the ones calling.
Misleading sales pitch
Was cold called from their sales team and talked to them for over an hour about a super review.
They came back to me with 2 fund options and projected retirement balance, but would not tell me what my current super fund retirement balance would be if I did not sign up to their services, When I asked what my balance would be if I took no action their response was 'there are too many uncertainties over the next 30 years to determine', yet were somehow able to provide forecasts for their product.
The retirement balance calculations took into...account 30 years of grown but only 1 year of their fees, when I asked what the balance would be with the inclusion of 30 years of their fees, and the potential loss of growth on their annual fee i was told 'you don't see the value in our service and I'm going to end the call here' Very pushy sales team, talk to you account and see if it is right for you.
Got very aggressive on the phone when I didn’t sign up
After spending an hour and a half on the phone and very little to offer the guy got aggressive when I Asked to read the offer first and didn’t sign up straight away. Steer clear. Disgusting behavior.
Deal with this company and get a nasty surprise
If this company calls you, hang up. they take 4% of your superannuation balance as an implementation fee upfront and then 2% every year after. and the super fund you roll over to will let them. Do not give them any personal details and DO NOT SIGN ANYTHING, especially a digital signature. rolling over your super is free and takes a few minutes over the phone with your own super fund, do not be duped into letting them do it for you. you will regret it.
Questions & Answers
Can I change my mind after I sign the first lot of documents and before I sign the third party documents that have been sent, I feel like I have been rushed into it and signed the first lot of documents before reading up on all of this, just got me at weak moment as just kept getting phone calls. Will I be charged anything if I don't go ahead with it, why is it just under $5000 to start, when there will be ongoing fees ?
Hi Phil, no need to worry. Superannuation Advice Australia is a licensed financial advisory firm, and we always put the best interests of our clients first. You are welcome to change your mind and there definitely won’t be any charges levied.
Our goal is to make our clients lives easier. If you are not sure, it would be best to take some time, discuss further with our financial advisers and make sure the service is definitely what you need, before we do anything.
If you would like to private message your details, we can contact you directly. Alternatively, please give us a call or send an email; whatever is most convenient for you.
Thank you for reaching out Phil, The SAA Team
Hi my name is David Muliaga and I have lost super can you help put it all together and give me a full detail amount and also advise me on which is the best super fund to put it in to.
Hi David, we are sorry to hear that your current strategy is not performing well. Upon review of your current goals and personal circumstances, Superannuation Advice Australia can definitely seek to assist with recommendations and strategies to assist in guiding you towards better outcomes in the future. Whilst we can no longer assist with Lost Super Searches, we may be able to assist in showing you how to identify any lost super with your MyGov app, and if appropriate, further assist with recommendations on a more suitable investment strategy for your retirement. Please email firstname.lastname@example.org, should you wish to take forward. Thank you for your question, The SAA Team
Can someone tell me roughly how much the charges are to set up everything, I know every situation is different, just a rough guide. thanks
Hi Teresa, you are 100% correct. The exact fee depends on each individual’s situation, but there is a fee outline in our Financial Services Guide, which covers what we charge fees for, who we are and how we provide advice. You can click the link at the bottom of this message, and it will take you to the online version on our website. Having said that, before a client joins, we always prepare a personalised Statement of Advice. This outlines all fees, what the advice is, how we arrived at this tailored strategy, and what the benefits would be. That way, you get to make a fully informed decision before joining Superannuation Advice Australia. Thank you for your question, The SAA Team
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