Reviewer Photos & Videos
cabin crew phone holder
bought a cabin crew phone holder with the piece of metal to glue to the back of the phone,okay until the sun hit it then the glue melts & the phone crashes to the floor
I visited Supercheap today intending to replace my car battery which I reckoned to be deadish. A very capable staff member tested my battery and told me it was OK and just needed a good charge. No new battery needed today!
Great female customer service
What I like about the Gawler store is it has a number of females working there! It's great being a female and being served by a female. And they know their products too. I don't feel 'judged' when I ask a question like I do at other auto stores when served by a male. The male staff are great too and all the staff both male & female are always happy and smiling and always ask if they can help you.
I just brought first car and my dad and I got served by Harley at morayfield supercheap and he was amazing. He was great
Harley is amazing with the work he does. he was very friendly and helpful. Its very rare that you come across a worker such as Harley that is willing to help you
Extremely poor customer service
Ordered membership club card almost three months ago, still has not arrived. Contacted customer service on several occasions without any reply. I was invited to leave a review on their Website, which was negative, it was rejected. This place is pretty much the worst I have experience buying automotive items. I will not buy products from Supercheap Auto anymore.
Quite a few things not quite right
Supercheap had there Toolpro 100Litre Sandblasting Cabinet at 1/2 price. So I bought it.
Here are all the things I found wrong so far:
1.) Side door hinges not lining up with the slots so impossible to close. MAJOR Quality Fail. Needed to file the screw holes into slots so the hinge could be moved down so that it lines up with the slot.
2.) Same hinge had different size slot width so bottom hinge fits, top hinge to large. Needed to grind down the hinge claw so that it can fit the slot. Another MAJOR Quality Fail.
The above 2 point show that nobody at the manufacturer ever tested whether they doors can be closed. Amazing.
3.) Air Leak in hose connection. No big issue as there is plumbers tape provided...4.) Cabinet light completely useless as it is piss weak. Will need to replace for a much higher watt bulb. So overall I didn't expect much and got less then that. Also, something else to be aware off, which is not a fault of the unit but needed. If you plan on doing many jobs and/or long blast sessions then you will need an extractor. Without it dust builds up REAL quick and you can't see a thing and also the air that you pump into the cabinet needs to go somewhere.
Waste of Money -Don't bother joining Club Plus Membership
I joined the Club Plus Membership in Aug 2019 for $5 and since I was told that I will get $10 off my next purchase. However, I was NOT told that the initial $10 credit will expire and need activation. Only after 2 months, Today Oct 2019, I was told at the Rockdale store that the $10 credit has expired and I have not activated my card. Waste of my $5 joining fee. Plus the staff serving at the store/ cashier was not friendly, rude and has ZERO Care factor!! Very poor customer service.
Mislabelling of product and poor staff attitude
I went to Blackburn store, Maroondah Highway and asked for wiper refills that was stated online to fit my vehicle. This staff member asked for my car details checked on computer and handed me the refill pack. It comes with two refills. The correct wiper length was 26 in and 17 in but the pack stated 26in and 12in. I pointed it out to the staff member. He said it fits the model and year of my car, but it does not fit my car.
Supercheap carry a good product range. Unfortunately, from my personal experience and from quite a number of reviews here, there are badly let down by their dismissive and unprofessional staff.
Horible Customer Service After Thier Own Error!!
Ordered 2 tins of 5 litres general purpose thinners online (paid). Given 2 tins of 4 litres each. Complained that it isn't fair and asked for a solution.
--->Was told to take it or leave it (Refund).
I can appreciate that they ran out of 5 litres tins. I suggested that I could buy 2 more tins of 4 litres and be given a free 4 litres tin to make 4 tins equavlent to 5 litres for being screwed around.
1) Was told that they cannot give me a "free" tin, but they are happy to rip me off by more than 2L on the initial purchase!
2) Suggested they d...iscount the tins to make up for the missing product, but told "No"! Having to spray paint this weekend I took the 2 tins of 4 litres, and purchased another tin to make up for this missing product. My time is important!
Purchased discs on line 13/10/19
Picked up by couriers please Alexandria store only going to Wollongong 1.5 hr drive tops 14/10/19
Still no delivery30/1019
Spoke to Shiza from complaints told me she would ring straight back still waiting
DIFFERENT STORES DIFFERENT PRICES
I purchased a product from their Para Hills store while I was in the area. Was happy with the product so went to my local store to purchase another one. Only to find out it was nearly $10 dearer for the same item. The salesmen said the price difference between stores doesn't happen. Well I can assure you it does. Be careful when buying from Supercheap Auto
Easy to use
This site was very easy to use. Its was very easy to find the part I wanted as all you need to do is enter your number plate and the state of registration. From there you are given all the options of parts that fit your vehicle. This was much faster than using other sites.
Beware of upselling.
Purchased a battery online. On collecting from store was told item was not recommended for vehicle and needed to upgrade as per computers advice. On doing own research (RACV), vehicle needed 500-600cca battery as first purchased not the recommended 720cca I upgraded to. Was inconvenienced and wasted time by accepting wrong advice. Won't be so gullible next time. Staff helpful but rely on computer not knowledge and experience. Know your own vehicle.
Went to Deeragun supercheap auto and was welcomed as soon as I walked in. The staff were very helpful and easy to talk to and guided me through all the products till we found what was right for me . Excellent customer service and would highly recommend people to listen to there advice.
Very happy with fitting.
Being a headlight fanatic, turning headlights on 1 hour before sunset etc.... i realised a headlight globe had blown, went to the nearest store, $10 fitting, $10 globe,($20) all within 5 mins. Thanks Kotara store. Didn't get guys name but very helpfull!
3 days before warranty end our Supercheap battery failed and no replacement even with RACQ printout. Warranty a sham
After 3 days of consultation with Supercheap and Century our battery under still under warranty failed. Result was RACQ came printed result, Supercheap disputed. No battery replacement on long weekend. 18 month warranty seems a waste of time.
Terrible customer service
I was in the Ipswich store for 10 minutes looking around for items for my car and none of the workers approached me to offer their help. They all seemed more concerned talking to themselves or pretending to look busy. So I didn't purchase anything and never going in there ever again.
- Physical Store
- Verified customer
Poor service at Taree store
Went into Taree store yesterday to buy a dashcam, an approx. $250 purchase. You'd think it would be worth some reasonable assistance from the Customer Service Officer (CSO). We spent 15 minutes examining the displays on our own and picked out our device of choice. Called the CSO to select item from locked cabinet. Couldn't find item and indicated he would check out the back. Came back and said item was discontinued. We then started discussing some other options. After a short discussion he advised that he hadn't heard our question because someo...ne was talking to him through his earpiece, and asked for the question to be repeated. During the further discussion he locked the cabinet so we couldn't examine the other options available. A tradie 'mate' then walked up to him and said he would see him down the back shortly. The CSO's interest in us then deteriorated to such a point that we said we would leave it, thanks. We then went down the road to Autobahn, where we received excellent service and purchased a Uniden unit for $229.
Poor Service Cockburn Store
Went to get some touch up paint and a employee was so rude to me, he must have been having a real bad day. Contacted head office and put in a complaint.
Very satisfied with level of support
I've been a customer of Supercheap for some time and am quite satisfied with the level of service received when using online store in conjunction with staff support in local store outlet.
There's been some hiccups along the way , usually with sale items and website not working fluidly, however issues usually get sorted out along the way.
Questions & Answers
Do you guys sell blinker fluid coz my blinkers are not working properly.
a lot of the new vehicles have started using blinker fluid as a way to extend the life of the blinker bulbs, if you want more information on this technique watch this video - https://www.youtube.com/watch?v=E6GsXhBb10k
How much deposit to order in parts
Didn’t ask me for a deposit but save yourself aggravation and give online ordering from Supercheap a miss. Their customer support is rubbish and they are as slow as a wet week. Took them nine days to send me a coolant hose, after five days I asked when I might get it and all I got was we are waiting for the supplier. No initiative from Supercheap to ring the supplier and ask. I’m amazed they’re still in business
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