Excessive late fees
The company really went out of the way to help me when I needed storage and have had a pod with them for 2yrs+ now. My only issue is the very excessive $35 late fee. You're penalised within 7 days. Even the big telcos give more grace than that.
Force to lodge VCAT Dispute
Please stay away from this place! The first scheduled move I was not told until 30 mins before they were meant to arrive they weren't coming due to an injured staff member - when I asked why they do not have back ups, the receptionist said 'it's the weekend and people have lives'. All other movers I contacted were fully booked so regrettably I had to reschedule with them for a few days later.
This time, they were 3 hours late. During the move one of my items was damaged. I spoke to the owner, Neil, at the time it happened and he said they wo...uld pay for it to be repaired. After a week of not hearing anything back, chasing up the insurance forms and endless phone calls, again with Neil saying he would sort it, I was told that they would transfer me the cost, and book in the repair - I still have not heard back. I am now taking this matter to VCAT and reading the below feedback it seems like it is a reoccurring theme with this company. The prices may seem cheap, but will cost you more in the long run! Save yourself the stress and AVOID.
20 questions anyone??
I needed new wipers and there wasn't the usual informative touch screen video or parts book in this area of the store (Wynnum West). I asked the counter staff for help and they recommended a cheap option which I wasn't interested in. I went out to the car and removed the wipers and returned. The second staff member made the same offer and I had to insist on a whole replacement option. Sorted, and they fitted them for $5.
I asked for a car deodoriser and then came the 20questions WOW! what a saga just to purchase car deodoriser!
I left amazed at the massive selection of different flavours / scents / colours / applications.
Don't touch a thorough waste of time
Time was of the essence they agreed to match a quote then withdrew the offer. Use at your own risk.
Please read the following: A direct quote
"We cannot do that we the free drop off offer. I do not think we are interested in this job. Best of luck with your search."
P 02 9114 8550 Supereasystorage.com.au
A 87-103 Epsom Road Rosebery NSW 2018
Excellent service, quick and easy.
Move was very stressful for me. Matt was extremely helpful on the phone and the two guys that came to help, Johnny and and Andrew did a great job! Very happy.
What a team
Although we have not used the team and had to cancel at the last minute. Mario went out of his way to assist us with this issue from delivering boxes to my daughter to the booking. Nothing too big for him. Thank you Mario from the bottom of my heart. Heathet
This company give false quotes
This company gives false quotes and will add extra charges without notice. They will deduct money and not answer your calls. Do not deal with them, do not trust them.
June 14th 2019 Update: Very dishonest and bad service
This company is bad. Don't call their accounts department; they don't callback. They promised to refund the money but didn't. So, VCAT I did - they refunded the money quick then.
Over charging and inexperienced movers
The removers took three hours to load my small one bedroom goods - no fridge, no lounge, no washing machine - so there was not much to do. They were disappearing often. I was charged $150 per hour for their sloth. When I had my goods returned - I was overcharged for the rent and extra driving time. Although it was returned to the same suburb. This company is a rip-off and do not disclose their hidden costs. Do not use them ever,
I've used Super Easy Storage for two years. When the items were initially removed from the house, the guys were careful and efficient. Since then, I have accessed my storage container twice to remove heavy items. Both times, Regan and the team have willingly gone over and above what is expected to help. I have nothing but praise for the entire operation.
Surcharges without notice and misleading or deceptive. Prices are not honoured and increases of costs arent acceptable when clearly contract terms have set price. I would not recommend fees being charged without consent
- VIC, Melbourne South East
- Verified customer
Very affordable and did what they said
Really reasonably priced and professional. Came and took everything away and will bring it all back to my new place in a few weeks! Great price too.
Missing lock and stolen items
Like others on here a horrible experience from start to finish. But what made it all the more disgusting was the lock I purchased from them not being on the container when we got it back, no one being able to explain how it was taken off, and items missing from inside. And then to make it worse Im told I am lying and that the movers remember the job 8 months prior and remember everything that did and didnt go in - they are a joke.
Will chase them through the courts now.
Use at your risk.
It may look cheap while getting the quote but you end up paying way more than what is quoted. Not sure where to start...Did not show-up on time, no proper communication, mishandled the goods, damaged but did not take responsibility,damaged the floor while dragging the furniture, increased the price on the second month without informing the list goes on. NEVER using them again.
Really appalling service
We went with super cheap storage great price but you can never access your pod. They are told us two days. Yet this simply wasn't true. It was a lie! They then said 6 days notice. Due to this I would definitely not recommend them. Notified them Thursday and they said we couldn't access till Tuesday! A funny two days! I would not recommend choosing them.
Staff are Rude, Insulting, Uncompassionate, Liars, Thieves and Bullies ***West Footscray Branch
My partner and I recently went through some hard times and were evicted from our home. We had to put our belongings somewhere and used super cheap storage in West Footscray to pick up our belongings and store them at there facility. We were unable to make repayments as we struggled to even survive while on centrelink and paying for accommodation etc we stayed in touch with super cheap and told them of our situation and they called from time to time to see if things had improved and I told them that I would 100% be paying out our fees and collec...ting our goods some day soon and that our belongings totalled well or $70,000 plus our life was in those few boxes of theres, personal papers, baby photo's/videos, all of our clothing, furniture etc everything that meant anything to us in our lives. When we got back on our feet 6 months later we contacted super cheap to tell them that we were back on our feet and were ready to pay out the entire bill and take our goods back, i was spoken down to buy some wench over the phone who said "your goods have been dumped down the tip" i was in total disbelief" I spoke to my partner who cried for days about losing everything and we decided to look into it further. We went too super cheap a few weeks later and the first thing we notice in a shed on the way in are some of our belongings that are being sold off...I asked one of the staff and he told me that they sell peoples stuff on gumtree and when i made enquiries, the stuff that was on gumtree was in fact mine and was advertised a week after I made the phone call to come and collect our things....so to cut a long story short, we had the money to pay out our bill but the staff told us it had all been dumped which in fact it hadn't and we could have got it back... NOW HERE IS THE INTERESTING PART: I photographed the goods in there sale warehouse and took screen shots of the stuff on gumtree, i then called back and asked them what tip my goods were disposed of and they replied some were dumped, some was given to charity opp shops and some was sold off. I then asked can you please tell me where it was sold off, what tip and what shops so i could go there and possibly find some of my things and buy them back, which she replied to me screaming down the phone like a psychotic lunatic, its none of your business, its not your stuff any more its ours...i recorded all these phone calls where they lied about sending my account to dunn and bradstreet to have them collect the debt etc and when i called dunn and bradstreet they knew nothing of it....the truth is and i regret this so much, i told them that there was 70K in those containers and thats when they saw $$$ and took it upon themselves to steal my things... Now I know that the goods sold by "[name removed]" on Gumtree were only from 1 of the containers otherwise there would have been allot more stuff advertised and my hunch is that the staff at super cheap have got a little side racket going that the boss doesn't know about and they sold off one container to show him that they sold off the goods from my storage and there are still 2 containers there right now that haven't been taken and my remaining items are still at Supercheap Storage and when the heat dies down from all of this the staff will go through my stuff and take and sell off what they like and keep the money themselves.....So I challenge you supercheap storage??? Place all of your goods going out on hold and meet with me in person on site and prove I,m not telling the truth....I,m also willing to forgive and forget and pay out my bill in full if you give me my last two containers still in storage in west footscray.... Hopefully the staff responsible at west footscray don't get wind of this and try to dispose of them out of fear that there little earn has been uncovered and I lose again, but not to worry I have a my own plans in place if this was to happen and I promise to everyone out there that has been burnt by these people that if I don't get back my things that I know are still there, then lets just say, they will be getting a dose of there own medicine.....How dare they treat us like this...Its a disgrace and if there was an audio upload I would upload all the recorded conversations exposing there lies and there unprofessional conduct...Don't use these people, they have no heart and care about nothing but themselves....the date today is friday 10th November, I have emailed the CEO in Sydney, I have updated and replied to there fraudulent response and no one has got back to me...so now its up to me alone to take whatever steps necessary to get justice...Burn in hell you thieving rats...Each and everyone of you will pay dearly for what you have done to us...I promise you that!!!
I will never use these people or recommend them.
From the first phone call to the storage return there were problems. firstly they said 3 pods would be enough for our 3 bedroom house but it ended up needing double that. Then they said it would take 6 hrs but with my 2 sons helping and delivering almost all to the truck it still took 9hrs.
When we had the furniture returned from storage they were slow and broke a cupboard by dragging instead of lifting, washing machine pipe was broken, fridge was damaged and only part working, boxes were crushed and glass ware was broken. They took 3 hrs to t...
Very Very Unhappy Customer
Was absolutely horrified when I finally received my Storage from these guys to not only find that boxes were crushed and plastic boxes were smashed to also find that half of my belongings were missing and some had been repacked into other boxes that weren't packed by myself. On the day i organised SuperCheap Storage pods to come to my house the 2 males that lacked the pods dropped and smashed a whole box of my wine glasses and thought it was funny not to say i was un impressed. When i finally get it and unpack it and find that there us stuff missing was infuriating. Some of the items missing were gifts for my 21st and engagement which can't not be replaced. Very very poor form very very unhappy customer never recommend you to anyone.
- NSW, Sydney Eastern Suburbs
- Verified customer
Service was excellent.
The service was prompt for both pickup and delivery of module. All staff were courteous with good knowledge of service.
Review collected in partnership with Supercheap Storage
No idea of customer relations
We stored furniture for a pensioner relative when she had to go to age care. 6 months afterwards they tried to put the fees up by 10%. Later when we were a week late in paying (she is a pensioner!) they wacked a $35.00 penalty on, told us the storage was locked up and wouldn't be opened until the ''penalties'' were paid. Not even a reminder call or email.
Front line staff are very pleasant and helpful but can't say the same about the management. Will never use them again.
- NSW, Sydney Eastern Suburbs
- Verified customer
Easy, convenient and well priced
Was very easy to organise, getting everything packed professionally to maximise the space meant I didn't have to worry about how to fit things in. Recommendations for removalists when moving interstate was great and allowed a seamless delivery with the removalists being able to load directly from the storage facility.
Review collected in partnership with Supercheap Storage
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