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Supercheap Storage

Supercheap Storage

SA, Adelaide, NSW, QLD, etc...
3.3 from 52 reviews · View Statistics

Reviews

  • Customer Service
    3.0 (5)
  • Job Satisfaction
    4.0 (5)
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Company steal then late fees. said I and another be child tamperers upon telling manager kickd out

published

Terrible service and locking pols sheds illegally the place ran by disgraced sergeant the place is terrible full of real good sorts . I would expect a enemy if I referred them to use their services

Customer Service

The reviewer stated that an incentive was offered for this review

Great team

published

These guys have stored our belongings for over 2 years and we just got it all delivered to an apartment a few days ago and it was all exactly how we'd left it. On top of that, the guys who unloaded and brought everything into the apartment for us were legends!! They had many flights of stairs to contend with but not one complaint, they just powered through and moved stuff we couldn't have done ourselves. It only cost me a tin bit more to have them for an hour and a half but it was worth it to know that it had all been done properly. Would use this company again and refer to anyone who asks me. Their customer service team are also awesome, really responsive and accommodating.

Customer Service
Job Satisfaction
Incentivised ReviewNo
Michtill

MichtillSouth East Queensland, QLD

  • 16 reviews
  • 4 likes

Excessive late fees

published

The company really went out of the way to help me when I needed storage and have had a pod with them for 2yrs+ now. My only issue is the very excessive $35 late fee. You're penalised within 7 days. Even the big telcos give more grace than that.

Customer Service
Job Satisfaction
Incentivised ReviewNo
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Jade M

Jade MGreater Melbourne (Inner), VIC

  • 2 reviews
  • 1 like

Force to lodge VCAT Dispute

published
Incentivised ReviewNo
GRAHAM

GRAHAM

  • 16 reviews

20 questions anyone??

published

I needed new wipers and there wasn't the usual informative touch screen video or parts book in this area of the store (Wynnum West). I asked the counter staff for help and they recommended a cheap option which I wasn't interested in. I went out to the car and removed the wipers and returned. The second staff member made the same offer and I had to insist on a whole replacement option. Sorted, and they fitted them for $5.
I asked for a car deodoriser and then came the 20questions WOW! what a saga just to purchase car deodoriser!

I left amazed at the massive selection of different flavours / scents / colours / applications.

Customer Service
Job Satisfaction
Incentivised ReviewNo
A. J.

A. J.Sydney, NSW

Don't touch a thorough waste of time

published

Time was of the essence they agreed to match a quote then withdrew the offer. Use at your own risk.

Please read the following: A direct quote

"We cannot do that we the free drop off offer. I do not think we are interested in this job. Best of luck with your search."

Best regards,
[name removed]

P 02 9114 8550 Supereasystorage.com.au
A 87-103 Epsom Road Rosebery NSW 2018

Customer Service
Job Satisfaction
Incentivised ReviewNo

Excellent service, quick and easy.

published

Move was very stressful for me. Matt was extremely helpful on the phone and the two guys that came to help, Johnny and and Andrew did a great job! Very happy.

Job Satisfaction
Incentivised ReviewNo
Heather K

Heather KMetropolitan Adelaide, SA

  • 3 reviews
  • 3 likes

What a team

published

Although we have not used the team and had to cancel at the last minute. Mario went out of his way to assist us with this issue from delivering boxes to my daughter to the booking. Nothing too big for him. Thank you Mario from the bottom of my heart. Heathet

Incentivised ReviewNo
Anna

AnnaGreater Melbourne (Inner), VIC

This company give false quotes

published

This company gives false quotes and will add extra charges without notice. They will deduct money and not answer your calls. Do not deal with them, do not trust them.

June 14th 2019 Update: Very dishonest and bad service

This company is bad. Don't call their accounts department; they don't callback. They promised to refund the money but didn't. So, VCAT I did - they refunded the money quick then.

Incentivised ReviewNo
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jeannie

jeannieGreater Melbourne (Inner), VIC

  • 3 reviews
  • 3 likes

Over charging and inexperienced movers

published

The removers took three hours to load my small one bedroom goods - no fridge, no lounge, no washing machine - so there was not much to do. They were disappearing often. I was charged $150 per hour for their sloth. When I had my goods returned - I was overcharged for the rent and extra driving time. Although it was returned to the same suburb. This company is a rip-off and do not disclose their hidden costs. Do not use them ever,

Incentivised ReviewNo
Margaret

MargaretPerth, WA

Highly recommended

published

I've used Super Easy Storage for two years. When the items were initially removed from the house, the guys were careful and efficient. Since then, I have accessed my storage container twice to remove heavy items. Both times, Regan and the team have willingly gone over and above what is expected to help. I have nothing but praise for the entire operation.

Incentivised ReviewNo

Misleading

published

Surcharges without notice and misleading or deceptive. Prices are not honoured and increases of costs arent acceptable when clearly contract terms have set price. I would not recommend fees being charged without consent

Shop LocationNSW, Sydney Eastern Suburbs

Very affordable and did what they said

published

Really reasonably priced and professional. Came and took everything away and will bring it all back to my new place in a few weeks! Great price too.

Shop LocationVIC, Melbourne South East
u01srh5

u01srh5Sydbey

Missing lock and stolen items

published

Like others on here a horrible experience from start to finish. But what made it all the more disgusting was the lock I purchased from them not being on the container when we got it back, no one being able to explain how it was taken off, and items missing from inside. And then to make it worse Im told I am lying and that the movers remember the job 8 months prior and remember everything that did and didnt go in - they are a joke.

Will chase them through the courts now.

Shop LocationNSW, Sydney Inner West
Turimita

TurimitaMelbourne

Use at your risk.

published

It may look cheap while getting the quote but you end up paying way more than what is quoted. Not sure where to start...Did not show-up on time, no proper communication, mishandled the goods, damaged but did not take responsibility,damaged the floor while dragging the furniture, increased the price on the second month without informing the list goes on. NEVER using them again.

Shop LocationVIC, Melbourne South East
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Really appalling service

published

We went with super cheap storage great price but you can never access your pod. They are told us two days. Yet this simply wasn't true. It was a lie! They then said 6 days notice. Due to this I would definitely not recommend them. Notified them Thursday and they said we couldn't access till Tuesday! A funny two days! I would not recommend choosing them.

Shop LocationNSW, Sydney Inner West
1 comment
Supercheap Storage
Zofia W.Supercheap Storage

Staff are Rude, Insulting, Uncompassionate, Liars, Thieves and Bullies ***West Footscray Branch

published
Shop LocationVIC, Melbourne Central
2 comments
MAGILLA GORILLA
MAGILLA GORILLA

Don't give them your business and if you have storage in there take it out and go elsewhere......they really are the worst of the worst

MAGILLA GORILLA
MAGILLA GORILLA

I will never use these people or recommend them.

published
Shop LocationSA, Adelaide
4 comments
Supercheap Storage
Zofia W.Supercheap Storage
Supercheap Storage
Zofia W.Supercheap Storage
Unhappy
Unhappy
Kylee

KyleeNew South Wales

  • 2 reviews
  • 1 like

Very Very Unhappy Customer

published

Was absolutely horrified when I finally received my Storage from these guys to not only find that boxes were crushed and plastic boxes were smashed to also find that half of my belongings were missing and some had been repacked into other boxes that weren't packed by myself. On the day i organised SuperCheap Storage pods to come to my house the 2 males that lacked the pods dropped and smashed a whole box of my wine glasses and thought it was funny not to say i was un impressed. When i finally get it and unpack it and find that there us stuff missing was infuriating. Some of the items missing were gifts for my 21st and engagement which can't not be replaced. Very very poor form very very unhappy customer never recommend you to anyone.

Shop LocationVIC, Melbourne Central
4 comments
Supercheap Storage
Zofia W.Supercheap Storage
Supercheap Storage
Zofia W.Supercheap Storage
Kylee
Kylee

Location for this review shoukd be Melbourne Central not Geelong but cant figure out how to change it thanks.

Service was excellent.

published

The service was prompt for both pickup and delivery of module. All staff were courteous with good knowledge of service.

Shop LocationNSW, Sydney Eastern Suburbs
1 comment
Supercheap Storage
Zofia W.Supercheap Storage

Thank you so much, Jenny! The team will be pleased when I pass through the message :)

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