it's no drama
it solved my problem and cheaply. staff very helpful, also polite and friendly.if anyone was in my situation i would highly recommend them
Essential but wish was a bit cheaper for long haul tenants
I am a long term user wish it was a bit cheaper or more easily accessible so can visit and perhaps clear out stuff don't need anymore.
Easy and reasonable
No mess no fuss and they can accommodate me. Their staff are pleasant and thoughtful. I have needed re-packing and forgot to advise them I had changed my banking details and all was forgiven and easy. They also re-packed my framed paintings which I had overlooked.
They were GREAT!
Three pickups over 3 months to move out and one delivery date for everything.
It all went to plan and the movers were punctual, professional and really great guys.
Good service & idea
Service was ok & did advise when deliveries were been made. Office and delivery personnel were very helpful every time I called
Reliable & efficient
The service works for us as we move around a lot, and store in between. Have used twice now with no problems.
Awesome! Affordable and excellent service! Friendly Staff!
Excellent service. The pick up went smooth, very considerate driver. The drop off was even great, the driver call us an hour before his arrival. Got on the location on time and even help us to unload as it suddenly rain. Very nice and friendly staff. They accommodate my changes n schedule. And the price, very affordable!!!!
fantastic service, easy to deal with
i transferred my stuff from storage in perth to sydney whilst i was overseas. they helped arrange storage in sydney and helped with the transfer of my stuff with removalists without me being there and all of my stuff was placed in the new storage site in sydney with ease. i could access my storage very easily with minimal fuss and virtually no notice, they made everything easy
Excellent Service and incredibly efficient -No hassle moving and storage
The guys at Supercheap were fantastic. No hassles organising the packing date, the guys who came to pack were on time and incredibly fast. All in all great service.
Cheap storage and moving solution
Really great option in a world of very expensive storage establishments.
Friendly and obliging staff helping you with the storage and moving.
Would recommend to others.
Fantastic Customer Experience
I had my belongings in storage with Supercheap for over 12mths. They turned up to my house with the storage container, helped me load it then were off in under an hour. Very efficient and friendly service. I had friends access the unit to get some of my belongings out on multiple occasions. Every time the process was simple and easy to organise. I would not hesitate to recommend Supercheap Storage to anyone! Special mention to the lovely Jo whose willing assistance on a number of occasions was greatly appreciated.
Very poor experience never recommend to anyone
We signed a contact for a short term 3 month storage. After first month they increase the price for the rent because some reason such as they upgraded their warehouse which is none of my business. When I asked for redelivery, even I booked one week in advanced but they just change the time the day before my booked date without any call or msg. Furthermore, they didn't even give an expansion about the delay of my booking date. I made several calls to finally confirm the date.
Sold my data after I requested a quote
The only contact I had from these guys was a quote request, to which I later get 3rd party spam emails claiming I signed up for their mailing lists via this company. Would never recommend dealing with anyone who partake in these kinds of shady deals with my personal data.
Prompt, efficient, punctual. No unpleasant surprises with added fees after quote. Very happy with service (Melb0 and will uses again.
Overcharging, no responses and damaged goods
I have had similarly (to a previous commenting person) dreadful experiences with this entity. They over charge, have increased the fees considerably over a year, quote GST inclusive figures but then add GST to each amount they had previously quoted, take money without consent and refuse to provide accurate records/ledgers (I've had several versions to date, each wrong). In fact, I can't seem to get a sensible response about who is in charge at all.
I received a quote for my goods to be moved and stored. However, at the time of moving, after the move had commenced, my goods were split into two 'pods', despite me advising the amount of goods to be stored and as one move. I was told this pod set up standard and I would not be charged extra - 'it's just how we do it'. I am being charged double.
When the movers removed my goods originally, they were very rough with my furniture. I advised that one particular item was heavy & an antique (solid oak) and would need to be lifted. The two people moving the item simply dragged it and kept pushing/dragging across carpet -even though I was asking them to stop & lift it. I heard a loud crack and sure enough, the leg is broken/cracked off. The item had to go to storage, however, as I was going overseas the following day. I am terrified to think of the state of my goods!
I am still overseas and have paid well over six thousand in fees so far. I, too, will have to take legal action against this 'Supercheap Storage' for their fraudulent reckless business practises.
I can't stress enough how worrying the practises of this Supercheap Storage really are. They are not at all 'cheap' at any rate!
Shonky operation that doesn't honour signed agreements
Have had to report to ACCC and Consumer Affairs after they broke a 12 month agreement and began charging whatever they wanted.
I signed up for a $90 unit fee with Supercheap Storage plus $27.27 for insurance. This was the deal negotiated in March 2015 with their sales rep to continue until February 2016. However, as early as July 2015, they increased this total fee to $143.90 then up to $160.40 in June 2016 without my consent or even notifying me.
The original agreement was to remain in place until February 2016 - I signed up to an agreed cost over an agreed period given the length of storage (over 12 months). That was part of the deal negotiated by their team in order to get my business.
After speaking with a representative today, they said the company had emailed me and has record of this however, they have made a typo in the email address saved on their file resulting in me never getting the emails. Also, they will not provide me with proof of the sent items.
There is a total of $335.80 in fees charged above the existing agreement which was breached only months after my signing.
Further, they refuse to refund the fees, saying it's not their policy to do so. Don't trust them, go elsewhere.
I am very happy to recommend Supercheap Storage.. from the first contact they were friendly, helpful and obliging.
Matt and Fred arrived as promised with a ready smile and can do attitude. They carefully wrapped all the furniture in blankets and spent time in packing them into the pod in the best way to prevent movement and damage. Nothing was a problem and it was worth the money to avoid heavy lifting and truck hire.
Sensational customer service !!!
I am really impressed by the customer service provided by Josh and the whole team at Super Cheap Storage!
Josh is very professional and pleasant ! He arrived on time at my home and eagerly helped my sons lift a bigger item into my garage. Super nice !! Very happy!! Thank you!
I and B
Couldn't be happier!
We could not recommend Super Cheap Storage more highly. After making many enquiries, based on price and service offered, we chose Supercheap Storage and are glad we did. Supercheap Storage provide a very professional service at a much lower price than any of the other companies we approached. As promised for the day of pick up, Jason and Giuliano arrived at our house at the agreed time and loaded our items into their storage container onsite, taking great care not to damage anything. It was very comforting to watch all the goods being packed so well and to be able to see for myself where they will be stored until we are ready to take delivery of them in 6 months from now. Afterwards, Jason ran through the storage agreement with me and was happy to answer any questions. Both men were friendly, efficient and keen to please and we felt very comfortable with our decision to choose them. I and B, South Perth
These guys are the best. Saving so much money with them.
Used to have my stuff at a Storage King in Brisbane. But it was costing me an arm and a leg. Heard about this new type of storage service and thought I would check it out. Got one box with them to test the waters. Picked the stuff up and packed the box in no time without any hassle. After the ease of moving the first box I decided to move over everything I had in storage to Super Cheap Storage. Best decision I have made all year. One of those things you kinda regret not doing sooner. Saving a lot more with these guys than the traditional storage facilities.
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