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Superdraft
4.5 from 290 reviews

Reviews

(228)
(34)
(3)
(6)
(19)
  • Customer Service
    4.5 (51)
  • Timeliness
    4.4 (51)
  • Job Satisfaction
    4.3 (44)
  • Rates and Fees
    4.4 (50)
  • Product Quality
    4.4 (42)
  • Verified customer

I was not convinced using a company far away from me but they have proved their worth so far.

published
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1 comment
Superdraft
Jake R.Superdraft

Thank you so much Alex for taking the time to share such detailed, positive feedback. I will ensure I pass this onto Rosario, Simon & the team. We look forward to continuing to work on your project & bring it to life!

The reviewer stated that an incentive was offered for this review

Luke - MKB

Luke - MKBGreater Melbourne (Outer), VIC

Highly recommend!!

published

Great company to deal with. Very efficient. Great communication through out the process using their portal system. Every time I have messaged our building designer he has got back to me within a few hours to answer my queries. Will definitely use them again!!

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1 comment
Superdraft
Jake R.Superdraft
Tiff G

Tiff GSouth East Queensland, QLD

Amazing service, easy process and great outcome.

published

Superdraft's help was excellent, we were guided through the start to from start to finish of getting our deck extended. Steve informed me that I would be able to retain copyright in the drawing plan produced, which was not even an issue I was aware could occur, so that was great. Definitely a customer-focused business (didn't think they existed anymore haha!). Thank you for all your help.

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1 comment
Superdraft
Jake R.Superdraft
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Scott

ScottGreater Melbourne (Outer), VIC

Easy to deal with!

published

Finally got through all the papper work for permits and built my fence now I amJust awaiting final inspection! Plans was drawn fast and jake adjusted to suit council easily! Thanks you for your time and will use you for future projects!

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Superdraft
Jake R.Superdraft

Hi Scott, thank you for the review and for letting us be apart of your project. I will pass this feedback onto Jake & the entire team. We look forward to working with you in the future. Thank you.

The reviewer stated that an incentive was offered for this review

Happy so far

published

We are nearing the end of our project and so far have been very happy with the service. Simon has been very helpful and offered great advice. Great communication from the team.

1 comment
Superdraft
Jake R.Superdraft

The reviewer stated that an incentive was offered for this review

Mick

MickSouth East Queensland, QLD

  • 6 reviews

Great Process

published

Rey easy process to follow. Very nice friendly people. I would use them again.
Oliver was great to deal with and good communication which made it very easy.
Rey happy with the result.

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Superdraft
Jake R.Superdraft

The reviewer stated that an incentive was offered for this review

David Wilton

David WiltonGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 1 like

Very helpful so far

published

I’m part way through a project so will update if I have any issues. Super draft we’re very clear at outlining the process and breaking down the project into various stages which I found very helpful. They also were good at breaking down the costs. They have a good online system for managing the project. My designer was very helpful.

1 comment
Superdraft
Jake R.Superdraft

Hello David, thank you for your review and for engaging Superdraft to work on your project. It is great to hear you found our ArchiX system easy to use & our team to be helpful. We look forward to bringing your project to life.

The reviewer stated that an incentive was offered for this review

Nick

NickGreater Melbourne (Inner), VIC

  • 2 reviews

Good experience so far..

published

We engaged Superdraft to design our new house using their architecture service. At first we had some problems with the current architect but Superdraft were happy to swap them out and we're really happy with the current one.

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Superdraft
Jake R.Superdraft

Thank you Nick for your feedback. It is great to hear you are happy with your current Architect. I will pass this feedback onto the team.

The reviewer stated that an incentive was offered for this review

Carolyn

CarolynSydney, NSW

  • 2 reviews

Great experience

published

We engaged Superdraft to provide preliminary designs for a Daycare centre in our facility. Our architect was experienced, knowledgeable and helpful and Superdraft regularly checked in to ensure satisfactory progress.

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Superdraft
Jake R.Superdraft

Hello Carolyn, thank you for taking the time to leave a google review with us. It is wonderful to hear you found our team to be experienced, knowledgeable & helpful. We look forward to working with you in the future.

The reviewer stated that an incentive was offered for this review

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warranty

warrantySydney, NSW

  • 2 reviews

Close monitoring of progress and satisfaction

published

Superdafts' keeness to monitor progress and my level of satisfaction through the process is reassuring and a good sign hopefully of things to come where challenges might present in the project.

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1 comment
Superdraft
Jake R.Superdraft

Thank you for taking the time to leave a 5-star review with us. We love to hear from our clients and I will personally pass this positive feedback onto our team. Have a wonderful day.

The reviewer stated that an incentive was offered for this review

At prelim stage

published

This far it has been a very positive experience with super draft from the initial call until now they have been quick to call /email had prelim drawings done and had follow up calls to make sure we were happy with everything thus far.Hoping this continues through out the rest of the project>

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Superdraft
Jake R.Superdraft

The reviewer stated that an incentive was offered for this review

Prompt drawings and great ideas

published

Engaged Superdraft to design a bathroom extension. The work was completed quickly and according to my requests. Great service over all would recommend them for your drafting and or design needs

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Superdraft
Jake R.Superdraft

Thanks Paul for taking the time to leave a 5-star review and positive feedback about our team. It is a delight to hear you found our design & drafting services great overall. We look forward to working with you in the future.

The reviewer stated that an incentive was offered for this review

William

WilliamSydney, NSW

Awesome service

published

Superdraft were very responsive and professional in dealing with my project. From beginning to end they always were honest and respectful through the process.Thank you Superdraft for your hard work.

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Superdraft
Jake R.Superdraft

Hi William, thank you for your review. I will pass this feedback onto Michelle & Tim. It is wonderful to hear that from beginning to end you enjoyed the process & working with the team. Thank you for letting us be apart of your project.

The reviewer stated that an incentive was offered for this review

Justin

JustinSouth East Queensland, QLD

Great support and service options

published

We were looking for support with making our home design ideas into practical drawings ready for a Builder to quote on.
The Superdraft team was great and Leon was assigned to help us out with the design.

Leon was full of practical ideas to solve space issues and was very quick in drawing up and amending designs as things progressed. He even helped in sorting out a BAL matter where the “BAL” assessor didn’t know of or suggest this option.

We reviewed two other providers. One was well over double the cost of Superdraft’s services. The other didn’t yet seem to have a range of services or contacts that we were after.

Superdraft and particularly Leon were great in helping us with our home.

Rene and Justin

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Superdraft
Jake R.Superdraft

Hello Justin & Rene, thank you for taking the time for leaving your feedback in regard to our services. I will pass your positive feedback onto Leon, Michelle & the Superdraft team. Thank you for letting us be apart of your project. Have a great day.

The reviewer stated that an incentive was offered for this review

Superdraft keep you in the loop all the way

published

Superdraft have followed the progress of the project extremely well, and ensured all specific documents are obtained as well as overcoming any small road blocks. They have been a pleasure to work with and would certainly recommend their services.

1 comment
Superdraft
Jake R.Superdraft

Hi Mark, thank you for your positive feedback about our team. It has been a pleasure working with you too and thank you for your recommendation.

The reviewer stated that an incentive was offered for this review

Home Renovators

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K. Ridge

K. RidgeSouth East Queensland, QLD

Its a relief to know you are being looked after

published

I have to admit I was nervous about using Superdraft. I hadn't known anything about them and only became interested in a Facebook ad.
From the moment I contacted them, I have found them to be very professional and the customer service is exceptional.
To date, we have gotten to the drafting stage and I am so looking forward to seeing our project with SuperDraft in hand to complete our dream.
Thank you Superdraft!

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Superdraft
Jake R.Superdraft

The reviewer stated that an incentive was offered for this review

Christopher E.

Christopher E.Southwest, VIC

Very Helpful with all of my needs and questions.

published

Both the draftsperson (Kevin) and engineer (Camilo) were very thorough and helpful throughout my whole project. They were great at providing me info to assist me along the way and ensuring everything was in place for me to have my building permit issued.

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Superdraft
Jake R.Superdraft

Thanks Chris for your review. I will pass this onto Lisa, Kevin & Camilo. It is great to hear that you found the team to be thorough & helpful throughout your entire project.

The reviewer stated that an incentive was offered for this review

Ned

NedSydney, NSW

Thoughtful people at Superdraft

published

I’m a first time renovator and have been working with the draftsman provided by Superdraft, Gilbert. Both Gilbert and the team at Superdraft have been prompt, thoughtful and innovative in designing a solution for my site and are pro active in making sure I’m happy with how things are progressing. A professional and credible team to work with.

1 comment
Superdraft
Jake R.Superdraft

The reviewer stated that an incentive was offered for this review

Highly recommend Superdraft.

published

For a first time renovators, we have been blown away with how helpful, professional and friendly Superdraft have been. They've taken on board our ideas and budget and have shared their experience and expertise to our benefit. We're really happy to be working with them and highly recommend Superdraft!

1 comment
Superdraft
Jake R.Superdraft

Hello Ken, it is great to hear that you have found the team to be helpful, professional & friendly. Thank you for your review & recommendation. I will pass your positive feedback onto Lisa, Yani the team.

The reviewer stated that an incentive was offered for this review

Gina G.

Gina G.South East Queensland, QLD

  • Verified customer

Fantastic Design Service

published

I engaged Superdraft for the design of my duplexes, Simon Lucas my designer listened to everything I said and delivered perfectly. There were only 1 or 2 minor tweaks but I was certainly excited and thrilled with the result. He had some great advice when I met him on site and nothing was a problem. Jeff the design consultant assigned to me was so helpful, he was in constant communication and always responded to my queries very quickly, the same day! So pleased I chose Superdraft for my project.

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Superdraft
Jake R.Superdraft
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Questions & Answers

Salam

Salamasked

hello everyone,

i want to ask about this company. i am an architect and recently was contacted to work with them. are those people honest, and if it profitable to work with them.

No answers
Jo Jo

Jo Joasked

Hi,
Can we organise a site meeting to review design options?

1 answer
Superdraft
Jake R.Superdraft

Hi JoJo yes we can arrange a site meeting, please contact the office directly on 1300 936740 to arrange this.

Livingdoll

Livingdollasked

How can I be sure that I won't have the same problems as the people above?
You say you guarantee approval! You say you give a quote for your fees!
So if you give a quote for my plans, and you draw my plans, do you guarantee approval?
Or if you do not get approval with the first plans you submit, do you then want more money to draw up more plans until you do get approval?
This sounds very odd to me.

9 answers
Zenith Surveying
Zenith Surveying

Hi,

I think you should direct this question directly to superdraft as we only do work with them and have no input on the service they provide. I do know they are very approachable on any matter and the directors are very easy to deal with.

MelN
MelN

This advice may or may not come too late for you. Do not use Superdraft. Run while you can.
We got our DA through a local architect- not Superdtraft. Where we live, the local council is very difficult, so this decision was fruitful although long (3yr).
We then took our DA plan to Superdraft to draw up our Construction Plans. Why would you do that you ask?- 2 reasons 1. they advertise an inhouse engineer, 2. $$.
Some 5mths on. We are still waiting. For the first 3mth they basically 'babysat' the job, to then tell us their engineer could not do the job- we had to find our own! (yes- the no. 1 reason why we contracted them gone!). For the past 2mth, I've been riding them to get it done, whilst also managing an external engineer. If I didn't do this, I can safely say, we would be no further advanced......saying this, we may not be 'advanced' at all.

The calls that never get returned, the pats on the head. Just don't do it to yourself. This firm is a joke!.

GES
GES

Seriously, do not touch these cowboys with a ten foot barge pole. They clearly have no idea what they are doing, never get back to you, have all the excuses under the sun and even disparage other professionals.

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