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Superdraft
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This was very beautiful and done very well
Very happy with the service and support given to us
- Rates and Fees
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- 2 reviews
Excellent design consulting
I worked with Roy Hodgson for design advice and the council planning approval process. Roy was very knowledgeable, a great communicator and very generous with his time. I would highly recommend him to anyone.
The reviewer stated that an incentive was offered for this review
Helpful service
Superdraft helped us with every process of our design and pre-build requirements. They sought all services needed and made it easy to find relevant documents with the helpful dashboard.
Unfortunately our specific architect that they assigned us was a poor communicator which made some steps come as a surprise, but superdraft themselves were transparent and easy to deal with.
- Rates and Fees
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Thank you!
Superdraft’s design consultant Francis and team are professional, caring and friendly. They listen to the clients vision and turn this into a design reality! We could practically see ourselves living in this dream home! Thank you once again!
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Good outcome but a clumsy process.
I got hooked up with a great draftsmen and engineer. Their work was first rate. They listened, designed, made changes and delivered. The superdraft back end was clumsy at all times. The portal was confusing and unhelpful so we reverted mostly to email. The superdraft invoicing process was unclear particularly with design changes, but we mucked through.
- Rates and Fees
Hi, thank you for taking the time to give us a positive review and for sharing your experience with us. It is wonderful to read that you have been happy with the service that your designer & engineer ...
Read moreprovided. Thank you for your constructive feedback regarding the dashboard, we will be sure to pass this through to the dev team. Have a great dayThe reviewer stated that an incentive was offered for this review
Excellent
Very helpful, very easy to understand no hidden costs happy customer
- Incentivised Review No
Hi Pete, thank you for taking the time to give us a positive review and for sharing your experience with us. It is wonderful to read that you have been happy with the service, we will be sure to pass on your positive words, have a great day!
Great communication & timely turnaround
After requiring some ad hoc drafting at short notice, we found Superdraft to be very responsive and affordable. Toby was very clear and transparent about the services provided. Our designer, Fred was very efficient, professional and friendly. Would not hesitate to use in the future
- Rates and Fees
Hi, thank you for taking the time to give us a positive review and for sharing your experience with us. It is wonderful to read that you have been happy with the service that Fred & Toby provided, we ...
Read morewill be sure to pass on your positive words, have a great day!The reviewer stated that an incentive was offered for this review
Embracing the Future - Digital & Virtual Streamlines the Design Process
Initially concerned about virtual, yet the process is more effective and intuitive. Tracking progress, building a relationship with Viken proved to be beneficial over time. Iterations to avoid cost with Viken being open minded and responsive. The roadmap for the overall end to end process and what part Superdraft can assist with and what is separate and timely such as permit for council plans and building permit could be clearer. Pleased with the result.
- Rates and Fees
Hi Neville & Emma, thank you for taking the time to give us a positive review and for sharing your experience working virtually with us. It is wonderful to read that you have been happy with the servi...
Read morece that Viken and the team provided, we will be sure to pass on your positive words, have a great day!The reviewer stated that an incentive was offered for this review
Do your homework extremely disappointed
All the bells & whistles to sign you up!! Mr Neil Brooke’s. Then they hardly want to know you. Was promised the world but obviously didn’t read the fine print. Turning out it’s going to be extremely expensive. From being told we’ll take care of this. Extra here, extra there & it keeps going on. Need to complain to get anything done. Do your home work small starting price escalated very quickly. Extremely disappointed & they don’t care. Compare prices as quotes I’m starting to get for all the extras are looking like going to be a lot cheaper. Ho...
Read morenestly I don’t know what I have engaged Super Draft for. Big lesson learnt. Integrity is a big thing for me. I would of appreciated the exclusions explanation at sign up or even to be offered. Wasted my time with this one.- Rates and Fees
Hi Darren, thank you for taking the time to leave a review. I understand you have since spoken with Luke and your project is continuing. I'm glad we have been able to resolve your concerns.
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Responsive and got the job done
I worked with designer Gary to get our extension plans drawn up for certification with the council. Gary was pretty responsive, we had a couple video calls to get the job done. No fuss, which I appreciated. The plans were appropriate for the certifier, no issues. Superdraft were helpful explaining the whole approvals process as this was our first time. The admin team were slightly irritating, there are a lot of them but none of them actually help.
- Rates and Fees
Hi Vinko, thank you for taking the time to give us a positive review and for sharing your experience with us. It is wonderful to read that you have been happy with the service that Gary provided. Than...
Read morek you for your constructive feedback regarding the admin team, we will be sure to review & pass on your feedback, have a great day!The reviewer stated that an incentive was offered for this review
- 3 reviews
- Verified
Promises but zero delivery
Paid Superdraft to design house but after for weeks no work being done except the standard templates created. Called them I was passed from one party to another. When I cancelled they promise refund which have not happened. Submitted consumer complain two week ago. Escalating now.
- Rates and Fees
- Incentivised Review No
Hi Leonard,
Thank you for leaving your review, although it is disappointing you have elected to post what is an inaccurate review. Your refund has been paid last week and the delays with the start of ...
Delay of for weeks explained only after I paid. Sam told me one week after payment Superdraft would commence working on my project. Why accept job and make promise when you cannot start work.
When I ...
Read morecancel I was told refund is one month. Nothing happens after one month. Superdraft refuse to reply to my chases on refund.Terrible Service,Unacceptable Plans, Poor Communication!
We engaged Superdraft to help us draw up plans for a complete renovation. We had an idea of what we thought was possible & we were excited to get Superdraft’s professional / design expertise.
We asked that the design be drawn as a ‘complying development’ to eliminate the need for a lengthy DA application.
Our experience with the draftsman was slow & non specific… he added no ideas / refinement to our plans. The plans we received were totally uninspiring & were NOT
drawn to comply as a complying development as was our initial brief.
We are no b...
- Incentivised Review No
Morning Andrew, Thank you for taking the time to leave a detailed review of your experience.
It is unfortunate to hear you are not satisfied with the work provided. Our designer attended the site to ...
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- 2 reviews
- 4 likes
Great Service
We worked with Saimon for our project and every step of the way was easy even when we ran into hiccups. Saimon was always available on the phone and came out to site several times, he was able to translate our vision easily. Would highly recommend!
Hi, thank you for taking the time to give us a positive review and for sharing your experience with us. It is wonderful to read that you have been happy with the service that Saimon provided, we will ...
Read morebe sure to pass on your positive words, have a great day!The reviewer stated that an incentive was offered for this review
Project
We are happy that every step was quick and on time, communication is great with all the staff
Feedback from all the professionals was on time
Also assisting us with questions we had
Great work
Hi Johnny, thank you for taking the time to give us a 5-star review and for sharing your experience with us. It is wonderful to read that you have been happy that every step has been quick and on time...
Read more and that you have found the team to have great communication. Thank you for your kind words, have a great day.The reviewer stated that an incentive was offered for this review
Wonderful Service
I contacted Superdraft to arrange for plans for a home office. They were very informative and friendly. Their online system is wonderful to use. The team are very friendly and helpful. Vic came to site to measure up and listened to everything we wanted. Nothing was an issues.
- Rates and Fees
Hello Lyndell, thank you for your positive 5-star review and feedback. To hear you found the team informative, friendly, and helpful is such great feedback to receive, thank you. So much time and hard...
Read more work from our team has also gone into our online platform so it is great to hear you have benefitted from that also. I will ensure I pass this on to Victor, Kristen & the team.The reviewer stated that an incentive was offered for this review
Questions & Answers
I got a email about
Order Number #530-3804-85122-255439 that I know I didn't make.
Hi Rod that doesn’t look like an order number we use. If you would like to forward the email to support@superdraft.com.au we can review & confirm whether it is spam for you
Hi,
Can we organise a site meeting to review design options?
Hi JoJo yes we can arrange a site meeting, please contact the office directly on 1300 936740 to arrange this.
How can I be sure that I won't have the same problems as the people above?
You say you guarantee approval! You say you give a quote for your fees!
So if you give a quote for my plans, and you draw my plans, do you guarantee approval?
Or if you do not get approval with the first plans you submit, do you then want more money to draw up more plans until you do get approval?
This sounds very odd to me.
Hi,
I think you should direct this question directly to superdraft as we only do work with them and have no input on the service they provide. I do know they are very approachable on any matter and the directors are very easy to deal with.
This advice may or may not come too late for you. Do not use Superdraft. Run while you can.
We got our DA through a local architect- not Superdtraft. Where we live, the local council is very diffi...
Seriously, do not touch these cowboys with a ten foot barge pole. They clearly have no idea what they are doing, never get back to you, have all the excuses under the sun and even disparage other professionals.
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Hi, thank you for taking the time to give us a positive review and for sharing your experience with us. It is wonderful to read that you have been happy with the service that Francis and the team have...
Read more provided we will be sure to pass on your positive words, have a great day.