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Superdraft
4.5 from 266 reviews

Reviews

Review distribution

5 star
209
4 star
30
3 star
3
2 star
6
1 star
18

Lesley

LesleySydney Surrounds, NSW

Cancel project

published

I had to cancel my project with Superdraft even so the team was very professional and helpful and the refund was not a problem Im happy to recommend them cheers

Customer Service
Timeliness
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Sean

SeanSouth East Queensland, QLD

Seamless project management. Optimal design.

published

Thanks Corey and Superdraft team for design and managing my renovation project. I wasn't so optimistic at first as my tiny budget limit but you guys do listen and response so quickly. The job hasn't finished yet but I now have much more confidence with your help. Well done!

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1 comment
Superdraft
Jake R.Superdraft

Hello Sean, I will pass this feedback onto Lisa, Corey & the team. Thank you for taking the time to leave a review with us. Have a great day

The reviewer stated that an incentive was offered for this review

Tash

TashSydney, NSW

Yes yes yes

published

This system of communicating really fitted in with our time poor lives. Everything virtual. Gilbert was a great draftsman. He took our plans virtual and we could interact and make changes on the spot in a quick video call. He responded quickly to our questions and provided valuable insight in DA requirements.

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1 comment
Superdraft
Jake R.Superdraft

Thank you Tash for your 5 star review. We love hearing from our clients and are delighted to hear you found Superdraft to fit so well, with valuable insight from the team. I will pass this onto Gilbert, Michelle & the team.

The reviewer stated that an incentive was offered for this review

Glenn

GlennSydney Surrounds, NSW

The good and the bad

published

I have been very happy with Lisa but not with my draftsman as he took so long getting my plans sorted. Lisa was assisting me through the process through this difficult and frustrating time.

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1 comment
Superdraft
Jake R.Superdraft

Hi Glenn, thank you for your review & constructive feedback. I will pass this onto Lisa & the team.

The reviewer stated that an incentive was offered for this review


HenPip

HenPipSouth East Queensland, QLD

It really is the design I wanted!

published

The prompt service has been great, and the people Ive spoken to have been professional and helpful.
Micheal began from a rough plan that I had been contemplating for a while - he has turned it into what will be a very special small home. His comments and suggestions have helped see my floor plan develop.
Owing to some outside events, we are sitting on the plans until I can take the next step but nothing has been a problem. Thank you to everyone for helping me take these first steps. I am genuinely delighted and will happily recommend Superdraft to anyone

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1 comment
Superdraft
Jake R.Superdraft

Hello Helen, it is wonderful to hear you found our team helpful & professional & that you are delighted with your future plans. We look forward to hearing from you in the future & helping bring your project to life! Have a great day.

The reviewer stated that an incentive was offered for this review


Andy B.

Andy B.South East Queensland, QLD

Helpful & Understanding to our Requirements

published

Thank you to Mark and Skye for the work in progress on our build. You have been helpful and proactive. Appreciate your time and attention to detail. Keep up the great work

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1 comment
Superdraft
Jake R.Superdraft

The reviewer stated that an incentive was offered for this review


Fast and efficient

published

I was really happy with how quickly the Superdraft team were able to mobilise and get a site measure and base plans completed for me to enable me meet a deadline. Very fast and efficient service.

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1 comment
Superdraft
Jake R.Superdraft

Hi Cara, thank you for your review. It is always great to hear from our clients & that you found our service to be fast & efficient.


Great Company to deal with!

published

The moment I contacted Superdraft they were straight on the job no messing around. They kept me informed every step of the way & so easy to deal with. Very professional and I would definitely use them again & recommend there services they did a great job.

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1 comment
Superdraft
Jake R.Superdraft

Hi Damien, thank you for your review. We are delighted to receive this positive feedback. I will pass this onto Michael, Lisa & the team. Thank you for recommendation & we look forward to working with you in the future.

The reviewer stated that an incentive was offered for this review

Lots of Support

published

Superdraft provided lots of information and support. There was a clear step by step process to follow. They responded to all correspondence promptly. They were always pleasant to deal with.

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1 comment
Superdraft
Jake R.Superdraft

The reviewer stated that an incentive was offered for this review

Very happy with our dealings with Superdraft.

published

They have made the planning process for us very smooth with a fast response time. The portal has been easy to use and they also provided some good roof design options.

Job Satisfaction
1 comment
Superdraft
Jake R.Superdraft

The reviewer stated that an incentive was offered for this review


Sam

SamGreater Melbourne (Metropolitan), VIC

From start to finish guiding you all the way fully informative

published

Nice friendly informative communicative and available staff. Answered call straightaway advise me of costs and options get me up-to-date gave me the people0Answered call straight away advise me of costs and options get me up-to-date give me the peoples names and numbers that Ill be communicating with

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1 comment
Superdraft
Jake R.Superdraft

Thank you Sam for leaving a 5-star review. It is great to hear that the team was nice, friendly, informative & prompt in their communication. I will pass this feedback onto Lisa, Michael & the team.


Treb

TrebSouth East Queensland, QLD

Attention to detail, response time and customer service all impeccable

published

I didn't realise when I first started chatting to Sam, who was very helpful, knowledgeable and patient with me (first time doing something like this) that this was just one of my soon-to-be-assigned team at Superdraft; I was impressed with how well-organised Superdraft was, and how well looked-after we were as clients. It was clearly the right choice (I had contacted several others to get quotes for the job): the team at Superdraft were knowledgeable, efficient and had all the connections I needed to see my project from start to finish.

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1 comment
Superdraft
Jake R.Superdraft

The reviewer stated that an incentive was offered for this review


Tim Malane

Tim MalaneGreater Melbourne (Outer), VIC

Brilliant customer service

published

Brilliant customer service, I've been lucky enough to be dealing with Jeff at SuperDraft, his professionalism and attention to detail have been first class.
Very accomodating to our needs!
Thanks SuperDraft, we appreciate all your help!

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1 comment
Superdraft
Jake R.Superdraft

Thanks Tim for the feedback on your customer service experience with our Superdraft team. We sincerely appreciate your insight because it helps us build a better customer experience. I will pass your comments onto Jeff, Michelle & Lauren.


Bin

BinSydney, NSW

Quick response, reasonable price, nice staff

published

I was looking for a drafter to create architectural plans for my simple renovation, and my friend recommended Superdraft to me. I got quick response when I contacted them online. They asked what I needed and gave me a reasonable quote. Once I accepted the quote and paid the deposit, a designer contacted me immediately and came to my home for measurements in the same day. The designer is nice, he completed the drawings in a few days and helped me for other additional request for my application. The overall experience with Superdraft was awesome.

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1 comment
Superdraft
Jake R.Superdraft

Hello Bin, thank you for your review. It is good to hear that your overall experience with Superdraft was awesome. I will pass on your feedback to Dylan, Michelle and the team. Have a wonderful day.

The reviewer stated that an incentive was offered for this review

Aravind S.

Aravind S.Greater Melbourne (Metropolitan), VIC

Sketch design for a garage extension

published

Superdraft have been very approachable. We were not satisfied with the designer who showed up intially. When I spoke to Toby about this, he immediately assigned a new designer, no questions asked.

Nick the new designer was very knowledgeable, confident and answered all our questions patiently.

Great customer service overall, will definitely work with them in the future.

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1 comment
Superdraft
Jake R.Superdraft

The reviewer stated that an incentive was offered for this review

  • Verified customer

Great job very pleased with work

published

We chose Superdraft because we live in a remote community and needed a draftsperson. We have been very happy with the work completed and the assistance with the other professionals.

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1 comment
Superdraft
Jake R.Superdraft

The reviewer stated that an incentive was offered for this review


Professional and friendly service

published

I would like to express my sincere thank you to Superdraft team and personally to Chris. We have a few tricky situations with the project, but Chris was always helpful and continue to be the source of knowledge to our needs. His quiet and confident manners is an asset in a stressful situations.

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1 comment
Superdraft
Jake R.Superdraft

The reviewer stated that an incentive was offered for this review


Outstanding

published

Great team to deal with, very forthcoming with information and helping you out from start to finish
Highly recommend!
I will be using Superdraft and passing them onto others to use.

Happy customer

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1 comment
Superdraft
Jake R.Superdraft

Hello happy customer, thank you for your review. It is always great to hear from our clients. To hear that you found our team helpful from start to finish and that you are happy with our services is great positive feedback to receive. Thank you.

The reviewer stated that an incentive was offered for this review


Peter

PeterSouth East Queensland, QLD

Success

published
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1 comment
Superdraft
Jake R.Superdraft

The reviewer stated that an incentive was offered for this review


Terri P.

Terri P.South East Queensland, QLD

Appalling

published

This review would take up way to much of my energy and Superdraftt is simply not worth it.
my partner and i where promised so much and we sacked Superdraft on the 11th of July 2019.well today we made the 5th phone call demanding our money back that was supposed to go back into our account can you believe it 30 days later.
Well the banks don't even hold money for this long its hilarious.
I have a company and if clients are owed money it goes straight back in their accounts immediately.
this company is pathetic.

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3 comments
Superdraft
Jake R.Superdraft
Terri P.
Terri P.
Superdraft
Jake R.Superdraft

Page 1 of 14

Questions & Answers

Jo Jo

Jo Joasked

Hi,
Can we organise a site meeting to review design options?

1 answer
Superdraft
Jake R.Superdraft

Hi JoJo yes we can arrange a site meeting, please contact the office directly on 1300 936740 to arrange this.


Livingdoll

Livingdollasked

How can I be sure that I won't have the same problems as the people above?
You say you guarantee approval! You say you give a quote for your fees!
So if you give a quote for my plans, and you draw my plans, do you guarantee approval?
Or if you do not get approval with the first plans you submit, do you then want more money to draw up more plans until you do get approval?
This sounds very odd to me.

9 answers
Zenith Surveying
Zenith Surveying

Hi,

I think you should direct this question directly to superdraft as we only do work with them and have no input on the service they provide. I do know they are very approachable on any matter and the directors are very easy to deal with.

MelN
MelN

This advice may or may not come too late for you. Do not use Superdraft. Run while you can.
We got our DA through a local architect- not Superdtraft. Where we live, the local council is very difficult, so this decision was fruitful although long (3yr).
We then took our DA plan to Superdraft to draw up our Construction Plans. Why would you do that you ask?- 2 reasons 1. they advertise an inhouse engineer, 2. $$.
Some 5mths on. We are still waiting. For the first 3mth they basically 'babysat' the job, to then tell us their engineer could not do the job- we had to find our own! (yes- the no. 1 reason why we contracted them gone!). For the past 2mth, I've been riding them to get it done, whilst also managing an external engineer. If I didn't do this, I can safely say, we would be no further advanced......saying this, we may not be 'advanced' at all.

The calls that never get returned, the pats on the head. Just don't do it to yourself. This firm is a joke!.

GES
GES

Seriously, do not touch these cowboys with a ten foot barge pole. They clearly have no idea what they are doing, never get back to you, have all the excuses under the sun and even disparage other professionals.


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