Superhero

Superhero

 Verifiedsuperhero.com.au
Superhero
3.3

181 reviews

PositivevsNegative
56% · 10165 · 36%

Reviews

181 reviews
Elly L
Elly LSouth East Queensland, QLD4 posts
 
Gerard
Gerard2 posts
 

It's a must to have if you want to succed in investing with all the details about the companies shares involved

One of the best platform to operate,very straithforward,understanding,reliable,staffs are very quick to answer any enquiries..... Show reply
Fals
FalsSydney Surrounds, NSW
  Verified

Basically good

Cheaply priced for such a solid basic trading platform. It’s definitely not for day traders but great for new and micro investors.
You can buy fractional US shares but the exchange rate plus fee makes it a bit of a hit.
Regardless, it is still well worth it when compared to many others available in Australia Show reply
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Steve D
Steve D
 

Easy to use site

The site is easy to use and good value for money.
Sue M
Sue MSouth East Queensland, QLD6 posts
 

Excellent Company

This is an excellent company to start your investment journey. Low fees, lower buy in amount making it easier to grow and diversify your portfolio. Very safe. Great service. Informative newsletters. Absolutely and highly recommend Superhero.
Reg S.
Reg S.South East Queensland, QLD3 posts
 

Top Notch Platform

I love Superhero as it is easy to use and is cheap enough to allow me to trade regularly. I have been on the plat form for 2 years! Their help service is very good and has knowledgeable people to answer queries! In depth summaries of individual stocks would improve the service but that’s about it Show reply
Teila
TeilaGreater Melbourne (Outer), VIC
 

Love the app

I wish I had more people to do it for
Graeme M.
Graeme M.
  Verified

Smooth operation

Transfered from an alternative broker, found the process super easy and the team at superhero were easy to contact and very responsive
George P
George PGreater Melbourne (Inner), VIC
 

Too easy

Love Superhero. They seem to make things too easy to do and understand - even for a dummy like me! P.S. Raydan G learn how to spell!
Adam
AdamWestern District, VIC
  Verified

Very helpful

I’m very fresh to this investing stuff but the help I received was prompt, very clear and easy to understand.
Tej G.
Tej G.
  Fair Incentive Verified

Excellent Customer Service

The queries were solved within no time. Straightforward customer service and very reliable.
Contented trader
Contented traderGreat Southern, WA
 

Happy Superhero user

I haven't had to wait more than 12 hrs for a response to several queries I have had pertaining to SSPs. Recently had an illogical failure to proceed in an automated process, but the next time I tried it, it had resolved. Depositing and withdrawing funds has been painless and prompt.
raydan g.
raydan g.Greater Melbourne (Inner), VIC
  Fair Incentive

Communication very responsible

It's superhero full a where to responsible to obligation to they claims and partner to resive they share fund payment and communicate to verified if they resive or they claims they share payment fund
Jake T
Jake TSouth East Queensland, QLD6 posts
 

User friendly, easy to use and reliable

I've used Superhero now for 2 years. The app is terrific. Really easy to use. Deposits are nearly instant. Dividends are always paid on time and in full. $0 brokerage when buying ETFs. $5 to sell. $5 buy or sell stocks. $0 brokerage on US shares

I just wish they would be more transparent with their business side of things.

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Colin S
Colin Smetford10 posts
 

Basic & Transparent

I've had Superhero for 18mths,Deposits are easy,Withdrawals prompt.I probably don't use to the full extent but basically you buy/sell at a low fee.Research your trades from other means.No bells & whistles.
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Fasteed
FasteedSydney, NSW
 

DONT USE THEM!!!

Easy to deposit. Impossible to withdraw funds. Live chat not working. followed necessary steps to withdraw still unable to !!! Live chat not working!! No Phone number!!!
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Andria S.
Andria S.Perth, WA2 posts
 

Frustratingly uncommunicable Plus Incompetent

This company is going downhill at a rapid rate. I filled out a transfer form which was slow to get to take up a quarterly share offer of FPC. All other trading platforms have received their shares. Superhero have failed to deliver the shares and whats more cannot be contacted by phone and ignoring all communications from
Me have been waiting 4 days and zero communication. This error has cost me thousands of dollars. Dont be tempted to save $5 on brokerage. Could not find a more unaccountable uncontactable incompetent company in Australia then superhero. Anxiety inducing company stay away!!
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Andria S.
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Lol
Lol3 posts
  Verified

Service ++

Friendly service with speedy responses - Thank you very much Jonathan
Lethal
LethalGreater Melbourne (Metropolitan), VIC10 posts
  Verified
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spludge
spludgeSydney, NSW
 

False advertising - unable to withdraw

Not recommended. They will not allow me to set up an account for withdrawal. They do not comply with the advertised account setup instruction mentioned in the app and trading platform, and say they need 30 days to investigate when I complained via AFCA. All responses via anonymous tickets, more than 3 weeks taken so far without a resolution. Many other reviewers state similar outcomes.
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Rick
Rick2 posts
 

Poor customer service

After waiting nearly 12 months from my initial request to withdraw funds , then getting advised it would take up to two “business” days for the transaction to take place …..10 days later and still no transfer to my account … , poor feedback or response when asking gut assistance …. not a happy customer
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AllenB
AllenB2 posts
  Verified

Quality product and support

Been with Superhero for over 18months and have found it to be a great means of trading. Simple to use, just a quality product. I used support once on a quiery and found them to be efficient and friendly.
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Mohammed Saif
Mohammed Saif
  Verified

Exceptional customer service

I've been using this app for a few months. It gives you Qantas frequent flyer points for the money you invest in US stocks. Because of a name mismatch, my points were not credited. The staff at superhero provided the guidance to get my name fixed by Qantas. Once that was done, all I did was notify Superhero and Hayley made sure that my linked QFF account received the points.
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Tuna
TunaGreater Melbourne (Outer), VIC2 posts
 

Dividends take more than a business day to be received

Superhero has a section for pending dividends with a date. My other broker pays into my account on that date, but Superhero does not deposit the funds into the trading account until late on the next business day. If a dividend is due on a Friday, you will not get your money until late on Monday, and I am still waiting at 3:30 pm. I however have had no issues with withdrawing funds and the fees are excellent. The downside is they do not trade in all ASX securities including Hybrids (I, therefore, have another broker), and do not offer dividend reinvestment. I attach the pending file at this time showing the date of the distribution as 20 Jan 2023.
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cew
cewGreater Melbourne (Inner), VIC
 
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Will
WillSydney, NSW4 posts
 
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Jesse S.
Jesse S.
 

Really bad

App crashes cant even log in. Would not bother with this platform
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Paul
Paul2 posts
 

Cheapest brokerage I've found and app is pretty straight forward to use

Very easy to use, $5 trades as apposed to $19.95 with Westpac. So the savings add up when trading often.
No troubles depositing or withdrawals.
Would dearly love to see indicative opening prices and the live auction at end of the day. That would make it the perfect trading app. Show reply
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Karthik
KarthikGreater Melbourne (Outer), VIC
 

Easy in. Tough out

Like everyone in the negative review
1. Easy to deposit money. Taking money is very tough.
2. No customer support.
3. Tax stmts, notice of intent takes timeeeeeeee......

Find a better platform even if it costs a little bit more and save the time.

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Michael and Hayley T.
Michael and Hayley T.Perth, WA9 posts
 
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Angela K.
Angela K.Central Queensland, QLD
 

Simple a easy way to start my investing journey. Quick easy setup and easy user friendly interface:)

Love this user friendly stock investment app. Recommended to anyone interested in trading shares. Love that every transaction is a simple $5, trading in USA free!!!!
Steve
SteveGreater Melbourne (Metropolitan), VIC2 posts
 

Difficult to get your money back

It is worth ventilating, if you are considering doing business with Superhero that whilst you can deposit as much as you like they don't want to give you your money back on the same conditions. $20k per day limit with no future withdrawals schedule facility. Additionally, with no warning the suddenly decided they wanted to know my 'source of funds' demanding pay slips etc. After a year of being a boring customer now I have lost faith in them. They were unable to justify their crazy demands, were quick to suspend my account, then reinstated it. Just going back to commsec.
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Jacob
Jacob3 posts
 
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Courtney S.
Courtney S.South East Queensland, QLD
 

Don’t do it

Same as below review, 26th September and still no AMMA/AMIT tax statements required to complete your tax return. Definitely not worth any small saving on fees. Go with a HIN platform (which will also pre-fill your tax return) to avoid a long delay each year.
James
James
 

The wait for ETF tax reports is beyond ridiculous

Overall, I don’t mind the application. However, if I knew the time period it takes to receive ETF tax reports - I would have bought elsewhere. It’s obvious they are having big issues extracting the data for ETFs under their custodian model. Moving towards the end of September and still nothing - just excuses about It being due to their custodian model. In summary, the zero cost purchasing of ETFs is appealing, but I have concerns about their data handling and tax reporting inefficiencies.
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Lou
Lou
 

Can’t access my account

Can’t access my account forcing me to download App, I originally chose this platform for ease now it has become an inconvenience and more troublesome
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tomtom4444
tomtom44448 posts
 
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Matty
MattyQueensland
 

What a mess around trying to get your money

They quite easily take your money, but when you want to withdraw it they they ask for bank statements and want you to send them something in writing
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Barry
BarryMetropolitan Adelaide, SA11 posts
 

Just joined for share trading

i thought it was a scam as so cheap, well free to buy ETF's. transfer $500 to test using Payid and money was there instantly. placed an order and checked using my NAB trading account and to my suprise my order was in then went through and no fees. Easy to use to buy shares and impressed with options and shares with pictures (you will understand when u use). The only downside is the limited info/research available on the company. Its only day one but very happy, wish i found this last year as spent over $1000 on brokerage fees. Show reply
craig c.
craig c.Far North Queensland, QLD2 posts
 
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