NEVER AGAIN !!!
This was our 4th time on the virgo, the last cruise was 5 years ago MY WORD !!! how things have changed, instead of fun times with friendly aussies/ kiwis and asians we were over run with arrogant rude indians !!!!! there was no organising for disembarkent ! food was not up to scatch like it was 5 years ago ! and lets forget about the buffet unless you want to push your way through rude indians to get you food.we are a husband and wife in our 70s and cruise many times we have cruised 13 times on several differant cruise lines but this time was ...the WORST cruise we have ever had !! gone was the OUT OF AFRICA BAR where we spent fun nights doing karaoke . gone as well was seating in the ice cream parlour , movie theartre no longer there and the laughter .it was all replaced by gambling on board !! excellent crew we were lucky we can get off the ship poor crew have to put up with RUDE INDIANS !! too many changes in 5 years all negitive !! aussie end told to embark at 4pm !! when we reached ship it was leaving at 4pm !!
Here are some of our good and bad experiences. We when went on this cruise with high expectations being in Asia (exotic destination). We weren't disappointed.We did enjoy it and we were happy with our room. The staff were great and we enjoyed the food and the ports. The ports: Penang was fantastic really enjoyed the terminal being so close to the shops did Temple and sky train tour with taxi and then time for some shopping. Port Klang to KL was a bit too far of a trip, not sure if it was worth the bus trip, 90 minutes, (limited time to shop wi...th so many bargains, all being duty free, a bit overwhelming really). Phuket was wonderful would recommend the sea canoe tour or walk around town for markets or massage/manicure etc. The Food: The Bella Vista was a bit hit or miss mainly with very plain/bland mostly boring western food for dinner, the breakfast was worth trying, we ended up going to the Noble house for lunch and dinner and really enjoyed it, sure they had some strange things like jelly fish, but they also had lovely crispy fish and barbeque chicken. I tried the buffet a few times it was fine. The gala dinner was a bit of a let down, we had to line up and book in. They ushered us into the theatre room so it wasn't too bad of a wait, we preordered some wine which they bought to the table on the night. But in the end we could only get into the Bella vista which was nothing special after all the hype and we ate there some nights anyway. I think it was all a bit of hype because everybody lined up early to get into the Samurai which was apparently fab. We didn't get to eat there as it was so busy and you had to pay alot. We found out later - it did look very good and maybe next time! We had a balcony and $400 credit which was fantastic. The pools and spas were alot quieter and not crowded to me. Some people were a bit pushy and some Indian people were extremely rude to the waiters allocating seats in the buffet areas, they didn't want to wait and just ignored them and walked straight past - queque jumping. Checkout was smooth - they take your passport and give it back at the end of the cruise. First we had to wait for the check-in to open up in the morning to take our luggage as they were running an hour or so late which seemed normal to them. We put our luggage in at 9.30am and then walked around town came back to some queues on level 1 at 12pm. Which was like organised chaos! Phuket was wonderful Lining up to get on and off the ship at the ports mainly in Singapore
I have just returned from a 5 night cruise aboard the Virgo and couldn't fault it. Firstly and foremost the crew were amazing.They are so obliging,friendly and happy. They work 12 hour shifts,7 days a week for 10 months of the year and always have a smile on their face. We left the cruise having made life long friends with some of the crew.
We mainly ate at the Bella Vista where the food and service was first class and on the odd times we went to the Mediterranean Buffet the food was good there too. I will say that the other passengers act as ...
Superstar Virgo Feb - Mar 2013
5 day cruise on the Virgo with a 2 day stop in Singapore before and after the Cruise.
The ship itself is first class all the way. Could fault nothing with the ship at all.
The staff were fantastic, polite and well mannered for the duration. Hats off to them.
Food - We ate at the Bella Vista and the Mediterranean . Could not fault the food at Bella Vista. Fine dining all the way. The Mediterranean's food was good for a buffet. But you had to fight the Indians all the way. They are like vultures who have never been fed.
Ports of call Pen...ang - An absolute disgrace this place. Dirty, smelly and vulgar. Dont know why the Virgo stops there. There are better destinations to go to. Patong Beach Phuket - Loved it here. Loved bartering with the locals to pick up some bargains.
Abominable waste of time/money
Cruise Line: All Other Reviews
Ship: Superstar Gemini
Sailing Date: 24/01/2013
Itinerary: Singapore to Hong Kong
Woeful! From check in to disembarkation was like a zoo. Left Singapore an hour late. Food was cold and drinks were hot. Service standards appalling, unable to mix drinks, served hot water with our meals??, improper cutlery laid out on table. Was not a meal where we did not have to ask for something. Staff seemed hesitant to attend guests as English was poorly understood/spoken. Which lead to many frustrations in problems being so...
Please throw me overboard
OMG we were stuck on this ship for 6 long nights . worst ever. we have cruised a few times and this was a shock. boat unfinished. carpet being layed as we entered ship. toilets disgusting no roll holders no paper towels no working soap dispensers. were promised basketball court(hasnt been built), promised driving range (hast been built) went on for twins 18th birthday, nothing for them to do. so upset for them. our 10yr had nothing to do. kids club was small and one x box to share. looked like a 5yr and under creche. food cold and disgusting, w...e are all sick now, along with most of the ship. 4 out of our 8 group have been vomiting since we disembarked in Hong Kong. I have photos to prove this was a ploy to suck in all the perth people to fill the boat and get it from Singapore to Hong kong. it is basically designd as a casino ship. the $50 million refurb was spent in the casino and duty free shop. I could go on and on. please dont anybody book with Star Cruises. the only good comments of this ship below are of the old Gemini, this is no the old Gemini No hand sanitisers anywhere, cold food, unfinished, green pool by day 4 and 5.
Worse cruise company on the planet
First of all I have been on numerous ships around the World, The new Star Cruises Superstar Gemini, was the worst, First it was not fit to set sail on the 25 January 2013 on its maiden voyage to Hong Kong. Before the 1st night was over, I regretted ever getting on board, the check in, was a joke, chickens with their heads cut off, walking everywhere. get on board, apparently 50Million US spent on refitting the boat, not 1 cent was spent on the cabins, and I was on deck 9. We were promised staff that knew english, hahah what a joke, they didnt u...ndertand hello. The most serious saftey issue I saw was that the muster was apparently volunatary, as we never left our cabin, as the speakers werent working, and no staff checked, after it was over, we heard something in the hallway passage, went out and went ok we dont go, only to see numerous other cabin doors open up and see that they had missed it. The ship was constantly late, disorganised, they couldnt organise anything, the entertainment was a joke, except we had a magician on who was very good. I would not classify their market for the Australian family market, as P&O do, as the kids club is a joke, and our entertainment was belly dancing adult style, and they even sold tickets to a fantasy show, Ukranian woman doing their stuff. They seemed to be position ing themselves for the casino dollar market which i have no issue in, but why advertise in Australia, we want entertainment, not to spend out hard earned on the casino floor. As for food, it was lovely, tasty always cold even in the al a carte restaurant, they tried to pass of cordial as orange juice, everytime we departed the boat it was a stuff up. The gangway of the boat at Saigon was a very steep descent, I had no idea how they thought anyone who wasnt nimble was going to do it. But its what we got all the time on this cruise with this company no thoughtfulness, not idea, and obviously a owner who has more money they sense, as he clearly employs the wrong kind of middle management. My neighbours cabin, 3 people in it, 2 life jackets, asked staff member, wheres the 3rd, the reply you will get one upstairs when you need it. Anyone heard of the Costa. Clearly no idea. I seriously could write so many more things, not worth it, I wont go on the Gemini again, let alone the Superstar Brand I got of it, alive and without food poisoning no english, no idea
My partner and I just completed a five night six day cruise on the Virgo that departed from Singapore and we were pleased with the cruise itself but were horrified with the attitude of some Indian passengers.
I spoke to several other passengers who were just about at the end of their patiences with the constant filthy looks from both male and female Indian passengers. Another frustrating action was the pushing and shoving that happened when entering a restaurant or exiting a lift. If this continues it is a matter of time until someone takes...matters a little further and damages the International Relationship again. If you dont have the patience to deal with these types of passengers then please dont book this cruise. Excellent value with great staff. Rude arrogant sexist bigots
My first cruise.
First time ever cruising, and I loved it. I've read the other reviews, and I agree with most ... gambling is not my thing, so I chose to ignore the machines. Rude passengers were a bit upsetting, all from apparent Indian origins, and they ignored the instructions from staff, which may have made the rest of us unsafe.
I expected more shows ... I only enjoyed two out of those offered, one being a cast of the cruise's staff. I choose to ignore R-rated shows which charge extra.
Dining for me was an experience I never have at home, silver servi...
A good cruise
Virgo is a good cruise ship, diverse cross section of travellers good selection of food. Cabins were smaller than we had experienced previously (ie on Princess), but OK.
Rooms could be noisy as walls are not that sound proof and the cruise caters for families ie noisy kids.
Good range of restaurantss, and ate at most of the 'free' restaurants and the ones where you pay additional. We ate at the Italian restaurant 'Palazzo', the web site advises of additional charge, its more like a full price for the meal, our bill for 8 with wine (2 bott...les of low priced wine) was S$800 plus, great meal but pricy. The Japanese restaurant (Samurai) was also very good. Bars and bar staff very good, but drinks are very full price and you have no option, ie basic wines S$35 toS$45 plus a 15% service charge, beer was S$10 plus a stubby or glass, a serious session gets a tad expensive. Very good check in and disembarkation process. .
It was our first cruise on the Virgo,organized by my husband for my 60th with my son daughter and their families, we had cruised on many ships. we occupied 3 junior suites on the 10th floor.
All I can say is from the time we got to the cruise terminal we were met by a hostess who checked us in and organized everything for us,which was so good especially traveling with a 2yr old, she organized all the bookings for our restaurants,shows and tours.Our suite cabin was so amazing especially the bathroom never seen anything like it. I would recommend a junior suite for sure.
We would not choose Virgo again
We have cruised 5 times previously from Australia only and found this to be quite different - as expected as it is an asian line. The food was fine, not fabulous, service in the restaurants was patchy - some nights incredibly fast, others incredibly slow. The entertainment was limited - 3 shows that were enjoyable, but it was a 5 night cruise, one show repeated, and one night without any. Not many activities during the day - many passengers were gambling, so the ship was generally not very crowded. Childrens activities seemed wonderful and we o...nly noticed children occasionally. Cabin was nice, but a little small - bed as hard as a rock and our steward was extremely pleasant and helpful. They have strange meal systems where guests had to present their cabin pass for every meal and be allocated a table, even at the buffet. It was not a very sociable cruise for us - always alone at our table and everyone else the same. Asian food, a good value cruise as we had a 2 for 1 deal, no tipping expected Limited activities, main focus on gambling
Will be the Last time with Star Cruises :(
Third cruise with Virgo (Redang) , previous time had good memories (Straights of Malaca in 2010 & Vietnam 2008).
First time after refurb and I can only say that the Virgo has been turned into a floating Casino!
The once beautiful galaxy of the stars now lined with poker machines, destroying the ambiance of this once great room and reflecting what the owners Genting really care about
Other facilities replaced with "High rollers" clubs, as they seem to care only for Gambling customers.
Biggest shock was to come at the Buffet. The quality of t...
SuperStar Virgo worst Cruise ever Singapore Aug 2012
Australian - I had 10th floor balcony cabin, beds like concrete, but had major sag in middle and (smallest singles I have ever seen), felt like I broke my back. Toilet would never flush, phone didn't work. Food incredibly bad and so cheap every where (except Palazzo Italian where you paid, great food and worth every cent.) Breakfast was especially awful each day and not many options. No pool bar or any kind of service around pool, which made for no atmosphere of fun anywhere at all. You had to queue for every single thing, all the time - fru...strating wasting so much time. Lounge shows pathetic, worst I have ever seen - from a very embarrassing crew show to a cheap Russian strip show that was so cringe worthy .....a wierd attempt at some sort of porn. Plus people smoked heavily all over the ship, inside and out, you could never escape the smell. Final straw, a kid vomited in the pool. Total chaos disembaking and took forever. Please avoid this cruise like the plague!!! Save your money and go on the amazing Royal Caribbean or Princess ships - They are the best, best in the world! Getting off 2 days early! Many of the staff were lovely & kind people.
Superstar Virgo - July 2012
My husband & I did the cruise from Singaporebfr 3 nights & we enjoyed it. We holiday 4 or 5 star generally but were pretty happy with our cabin on deck 10 (balcony cabin) & the general service & food. The buffet was a bit disappointing but we enjoyed eating the Bela Vista restaurant. We got a $300 credit with our booking so were able to use it on food & drinks. Drinks are a litte expensive but that's where they make their money on board shows were good & free except for one which was adults only topless show. Pool was nice & spa was nice but a ...bit too hot for us. Staff were excellent, very helpful & friendly. Probably a few too many rude Indians & Asians but what can u do but that? I'm Indian ( Aussie born) so u can't all me racist. Shore trips could probably be a bit better but we enjoyed them & did some good shopping at Penang. Overall we enjoyed it & would consider similar cruising again one day. Something different from usual holiday, great staff & some nice food. Too many rude Indians & Asians who are pushy.
Questions & Answers
What about Star Gemini cruise punctuality....does it gets back to Singapore at mentioned time as my flight is on the same day?
Are there water slides at Superstar Gemini??
I'm sorry I really don't know. We are not into the waterslides we are pensioners. But we were very disappointed with the whole cruise. Felt more like a shuttle than a cruise, nothing like the old Gemini. No shopping excep in speciality shops which charged ridiculous prices. Hope that helps you. Maybe if you have small children you would enjoy it more than we did. I'd never go there again with this cruise line.
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