Waste of money
Crews - no customer service skills - no greetings and just takes away everything from table without even asking..
Food - not at par to restaurant standards
Facilities - old
Room - dirty and very old, can be refurbished a bit
Definitely first and last experience, this would totally ruin your vacation. Not recommendable!
I'm Amit Khandelwal from India, in cruise bel boy service is very bad, and vegetarian food is third class they take money for all show, kindly concentrate on all services your ship.
Feels more like a ferry (with no destination) than a cruise ship.
Our cruise started from Singapore, then docks at Port Kallang the next day, and back to Singapore the following day. Port Kallang (Malaysia) has nothing in it and it is about an hour away from Kuala Lumpur.
The ship has 2 pools. From their YouTube video, it looks decent but on real life it was tiny. The middle pool could probably fit 8 people while the back pool could fit 5 people.
Food is horrible, we had to wait for at least an hour for dinner at the restaurants.
We went to the "fine dining" restaurant on our 2nd night and saw a waiter picking his nose in front of us.
on the 3rd day, we got tired and tried the paid restaurant, it was better but still horrible.
We are in our 70 s & did 2 trips on the old Gemini & loved it so much so we decided now we are retired we would do another trip .we knew it wasn't the old Gemini but did expect something similar. The crew - cabins great the food was cold sometimes glasses for cold water were hot. People on board were very rude ,there were only 35 Australians on board & all felt the same as we did ,we could never get in the pool or spa .when we came off we stood for 2 hours to get through boarder control discussting one lady fainted .we have been on star cruises other ships & also on p & o but we must say we did not enjoy this cruise at all cruise on 11-5-14
Date: 11/05/14 – 14/05/14
Destination: Penang & Langkawi
Past FEW experiences with Virgo (and Caribbean): Enjoyable, memorable and satisfactory
Present experience with Gemini: Not enjoyable, unsatisfactory and irate
1. Major event at upper top deck, don’t have a chance to visit the “Observation Lounge”, unable to use the pool as most of the time occupied by the “major event’s” guest and family member. Noisy, rude, cut queue while they are having meals at other restaurants (not designated for them). Don’t give way wh...
worst cruise ever
we concur with comments posted feb 26 2013 and feb 07 2013. Our cruise departed Hong Kong 26th Mar 2014 for a 7 night cruise to Singapore. Please, please, do not consider cruising on this ship. Crew, whilst friendly, are inexperienced to the extent of being incompetent. Most have little command of the english language and it was pointless complaining about anything as you could not make yourself understood. Food was abysmal and cold and we couldn't wait for a port so we could get a decent meal. The last two Malaysian Islands the ship anch...ored off held little or no value to the mostly middle aged and elderly passengers. The activities revolved around scuba diving and snorkeling . Suspect this was because the ship did not have to pay port taxes and also to save fuel for two days. Unless you were a user of the Casino there were few suitable activities to keep you entertained at sea. We have experienced many cruises and all have been a joy. This was a NIGHTMARE cruise and we wished we could have disembarked on the 2nd day. There were a few other Australian passengers onboard and those we spoke to had similar comments. Beware Onestar Gemini. nothing sadly everything
NEVER AGAIN !!!
This was our 4th time on the virgo, the last cruise was 5 years ago MY WORD !!! how things have changed, instead of fun times with friendly aussies/ kiwis and asians we were over run with arrogant rude indians !!!!! there was no organising for disembarkent ! food was not up to scatch like it was 5 years ago ! and lets forget about the buffet unless you want to push your way through rude indians to get you food.we are a husband and wife in our 70s and cruise many times we have cruised 13 times on several differant cruise lines but this time was ...the WORST cruise we have ever had !! gone was the OUT OF AFRICA BAR where we spent fun nights doing karaoke . gone as well was seating in the ice cream parlour , movie theartre no longer there and the laughter .it was all replaced by gambling on board !! excellent crew we were lucky we can get off the ship poor crew have to put up with RUDE INDIANS !! too many changes in 5 years all negitive !! aussie end told to embark at 4pm !! when we reached ship it was leaving at 4pm !!
Abominable waste of time/money
Cruise Line: All Other Reviews
Ship: Superstar Gemini
Sailing Date: 24/01/2013
Itinerary: Singapore to Hong Kong
Woeful! From check in to disembarkation was like a zoo. Left Singapore an hour late. Food was cold and drinks were hot. Service standards appalling, unable to mix drinks, served hot water with our meals??, improper cutlery laid out on table. Was not a meal where we did not have to ask for something. Staff seemed hesitant to attend guests as English was poorly understood/spoken. Which lead to many frustrations in problems being so...
Please throw me overboard
OMG we were stuck on this ship for 6 long nights . worst ever. we have cruised a few times and this was a shock. boat unfinished. carpet being layed as we entered ship. toilets disgusting no roll holders no paper towels no working soap dispensers. were promised basketball court(hasnt been built), promised driving range (hast been built) went on for twins 18th birthday, nothing for them to do. so upset for them. our 10yr had nothing to do. kids club was small and one x box to share. looked like a 5yr and under creche. food cold and disgusting, w...e are all sick now, along with most of the ship. 4 out of our 8 group have been vomiting since we disembarked in Hong Kong. I have photos to prove this was a ploy to suck in all the perth people to fill the boat and get it from Singapore to Hong kong. it is basically designd as a casino ship. the $50 million refurb was spent in the casino and duty free shop. I could go on and on. please dont anybody book with Star Cruises. the only good comments of this ship below are of the old Gemini, this is no the old Gemini No hand sanitisers anywhere, cold food, unfinished, green pool by day 4 and 5.
Worse cruise company on the planet
First of all I have been on numerous ships around the World, The new Star Cruises Superstar Gemini, was the worst, First it was not fit to set sail on the 25 January 2013 on its maiden voyage to Hong Kong. Before the 1st night was over, I regretted ever getting on board, the check in, was a joke, chickens with their heads cut off, walking everywhere. get on board, apparently 50Million US spent on refitting the boat, not 1 cent was spent on the cabins, and I was on deck 9. We were promised staff that knew english, hahah what a joke, they didnt u...ndertand hello. The most serious saftey issue I saw was that the muster was apparently volunatary, as we never left our cabin, as the speakers werent working, and no staff checked, after it was over, we heard something in the hallway passage, went out and went ok we dont go, only to see numerous other cabin doors open up and see that they had missed it. The ship was constantly late, disorganised, they couldnt organise anything, the entertainment was a joke, except we had a magician on who was very good. I would not classify their market for the Australian family market, as P&O do, as the kids club is a joke, and our entertainment was belly dancing adult style, and they even sold tickets to a fantasy show, Ukranian woman doing their stuff. They seemed to be position ing themselves for the casino dollar market which i have no issue in, but why advertise in Australia, we want entertainment, not to spend out hard earned on the casino floor. As for food, it was lovely, tasty always cold even in the al a carte restaurant, they tried to pass of cordial as orange juice, everytime we departed the boat it was a stuff up. The gangway of the boat at Saigon was a very steep descent, I had no idea how they thought anyone who wasnt nimble was going to do it. But its what we got all the time on this cruise with this company no thoughtfulness, not idea, and obviously a owner who has more money they sense, as he clearly employs the wrong kind of middle management. My neighbours cabin, 3 people in it, 2 life jackets, asked staff member, wheres the 3rd, the reply you will get one upstairs when you need it. Anyone heard of the Costa. Clearly no idea. I seriously could write so many more things, not worth it, I wont go on the Gemini again, let alone the Superstar Brand I got of it, alive and without food poisoning no english, no idea
Will be the Last time with Star Cruises :(
Third cruise with Virgo (Redang) , previous time had good memories (Straights of Malaca in 2010 & Vietnam 2008).
First time after refurb and I can only say that the Virgo has been turned into a floating Casino!
The once beautiful galaxy of the stars now lined with poker machines, destroying the ambiance of this once great room and reflecting what the owners Genting really care about
Other facilities replaced with "High rollers" clubs, as they seem to care only for Gambling customers.
Biggest shock was to come at the Buffet. The quality of t...
SuperStar Virgo worst Cruise ever Singapore Aug 2012
Australian - I had 10th floor balcony cabin, beds like concrete, but had major sag in middle and (smallest singles I have ever seen), felt like I broke my back. Toilet would never flush, phone didn't work. Food incredibly bad and so cheap every where (except Palazzo Italian where you paid, great food and worth every cent.) Breakfast was especially awful each day and not many options. No pool bar or any kind of service around pool, which made for no atmosphere of fun anywhere at all. You had to queue for every single thing, all the time - fru...strating wasting so much time. Lounge shows pathetic, worst I have ever seen - from a very embarrassing crew show to a cheap Russian strip show that was so cringe worthy .....a wierd attempt at some sort of porn. Plus people smoked heavily all over the ship, inside and out, you could never escape the smell. Final straw, a kid vomited in the pool. Total chaos disembaking and took forever. Please avoid this cruise like the plague!!! Save your money and go on the amazing Royal Caribbean or Princess ships - They are the best, best in the world! Getting off 2 days early! Many of the staff were lovely & kind people.
Very disappointed with the experience and would not do again.Had a much better time with on the much smaller ship when we did a similar trip on the Gemini where we had great food drinks and service.
The ship was beautifully decked and the cabaret singers and bands were very good
The food at the buffet was not good and always crowded. The pool area lacked service for drinks and food and generally the ship was overcrowded
We weren't impressed. We've travelled a lot and this was the worst trip. We felt trapped on the boat, the food was hard to get eg. breakfast is from 8-10am for 2000 odd people mind you, if you wake up at say 9:45am, forget about it, you'll have to wait til 12 noon to eat lunch. There is morning tea but its stale muffins, try finding something healthy on the ship, I couldn't find fruit anywhere. Not being able to eat adequately or frequently enough was terrible. I was sick with a cold/flu on the ship, do you think I could find a pharmacy? No can...do, had to wait til KL (days away) to get Vitamin C. They have doctors and I went but I was prescribed with antibiotics when I just wanted something like echinacea to slow it down. We're the sort of people who, when travelling, get up early and get out and see as much as we can. We instead found ourselves waiting around for hours until we could get off, then it was a rush to get to see everything before having to hurry back to the ship. We're a couple in our 30's. Not, we think, suitable for young people. Its a different experience than flying, you see everything from another perspective. All the staff were friendly. Cabin clean. The food was very disappointing. We were told "meals included" yet what they faild to mention was that the meals that were included were average and we had to line up for ages to get a table. We actually ended up paying for every meal to avoid the crowds and get better quality food. There was no fridge in our cabin so, if you want a cold bottle of water, or anything else cold, you had to buy it. People were smoking outside their rooms in the corridors so you could smell smoke wherever you went. We were quite bored on the ship as everywhere you wanted to go was crowded. Malacca/Kuala Lumpur 12 hour tour was a joke as we only got to spend 1.5 hours in KL, a place we'd never been before. Indian restaurant food was way too hot (spicy), Japanese restaurant made us both ill the next day.
While boarding Virgo it was cattle class. Two hours of rude pushing people to get aboard. The cabins were half star but well serviced by the friendly staff. The ship stank of cigarette smoke but the library and the Galaxy lounge and restaurants were the only havens for clean air and peace and quite. We would not use the pool and spa as hygene and swimming dress regulations were ignored by some people and families as was using food tongs at the Mediterean buffet. Full credit and admiration to the staff for putting up with these rude, noisy and i...ll mannered passengers. The food and staff were exellent with a special mention to the Bella Vista staff. Disembarking at stopovers was out of the question same as boarding. My advice stay aboard and enjoy the peace and quiet. An utter disappointment! The great cabin and restaurant staff, beautiful food and the gala night. Overcrowded, cigarette smoke, very poor actvities eg.serviette folding, bed making, doughnut decorating, etc.
Questions & Answers
What about Star Gemini cruise punctuality....does it gets back to Singapore at mentioned time as my flight is on the same day?
Are there water slides at Superstar Gemini??
I'm sorry I really don't know. We are not into the waterslides we are pensioners. But we were very disappointed with the whole cruise. Felt more like a shuttle than a cruise, nothing like the old Gemini. No shopping excep in speciality shops which charged ridiculous prices. Hope that helps you. Maybe if you have small children you would enjoy it more than we did. I'd never go there again with this cruise line.
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