Poor Customer Service Standard
First time customer.
I waited 2 or so weeks for my package that didn't come. It ended up being a return to sender because of the address being entered incorrectly (I believe it was a system error), no big deal, accidents happen.
When I asked for them to fix the address and resend or just give my money back, they were adamant about making me pay for that shipping cost again, or deduct it from the refund (regardless of me sharing that I believe I entered it correctly).
They said it's not a viable option for them to wear the financial co...st because they thought it was a customer error. They said I entered the information wrong and therefore I was the one to pay for shipping a second time. I even asked for additional support with this and it wasn't given. Not a fan of that. I'd expect them to be happy to go above and beyond to impress new customers (it goes a long way) I won't be using their service again.
Got it wrong again. Can and will live without sups r us!!
I will not use sups r us anymore. They have got my order wrong twice, then offer me 10 percent discount???? I just want what i've ordered!!! Stick the discount. They always send the not so popular flavors. Then sell the popular flavors to the big gyms. Not fair. If you ring to talk to the manager, the receptionist will always say that the boss is in a meeting. Bad service. Stick the shaker too.
Great customer service.
For some reason Australia Post screwed up my order so there was silence for two weeks. I decided to call the customer service team at Supps R Us because my order was returned to them by Australia Post with no explanation. Very responsive team and they arranged to get my order resent as soon as possible.
Questions & Answers
Hi my review was approved and I received a discount on my next purchase can you email me back the details? I cannot locate the code to use on purchase. Many thanks. Carla.
Michael B.Supps R Us
All the codes for the 10% discount have been sent to everyone through this site who left us a review. Please check your messages. If you have further trouble please email me at email@example.com
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