We bought our Supreme Van 18.6 Executive, paid over $55k, the van is now 6 years old, we had continual leaks in the roof area and the back of the van into the ensuite, the van actually leaked on our first trip, the sales agent was of no assistance and Supreme would not talk to us, we were directed to the dealer.
Supreme offered no assistance on how to rectify the leaking issue, eventually I repaired the leak using a combination of 3m Extreme Tape and Thermoshield Paint from Enviro Queensland, so far so good.
Considering you pay a large amount of money for this purchase, the after sales service is non existent.
Not so Supreme, buyer beware
We bought a new Supreme Classic 19’6 semi off-road and collected it in August last year. Had ongoing issues with sway, and lots of other problems including:
A crack in the panel behind the toilet
A crack in the top of the toilet
A chip out of the bedroom window frame
Mottling on the toilet seat
Leaking hose under the sink
Leaking hose under the van
Battery charger wired incorrectly, resulting in batteries not charging or holding the charge.
Fridge not starting on gas
Bad rust on A-frame ...
Extremely unhappy wouldn't recommend to anyone
Purchased 24ft supreme spirit ll November 2016. First trip away water leaking near bed found that the hot water hose was too short and leaked whenever the not water was on. Had to replace the hose and fittings at our cost as we misplaced the receipt. In May 2017 we started our trip around Aus, halfway across the nullarbor we had problems with the wheel bearings which were supposedly were repacked during the first service ha!ha!. While driving through SA and Victoria found out that the caravan was too low damaged the step to such an extent that...we had to remove it and purchase another step, also whenever we used the washing machine the shower recess filled up with water. We also had to have extensions added to the tyre carriers because they were scraping and they shredded the wheel covers. We managed to get some of those things fixed but the van was still too low and was still scraping whenever we went over a curb. We decided to raise the van while the work was being done we had to replace the bushes as they were nearly worn through to the bolts they were flat on one side instead of being round, we were told that if we had gone away without replacing them they would have gone through to the bolts and axles would have broken away. I would never recommend this company to anyone. September 30th 2018 Update: Extremely unhappy wouldn't recommend to anyone Further to our first review EXTREMELY UNHAPPY we have found that the wiring for the fridge in our van was not the correct size. We have had to replace the wiring because our fridge was not working properly when the fridge was on 12 volt. while driving. We have found out that wiring should have been 8mm and not the 4mm that was supplier. We think it is time for COMPANY to sort out the problem as we are not the only ones to have this problem.
Very disappointing van
We have a semi off road van, it’s had to be strengthened and fixed a couple of times, not any off roads at all. Stove has moved, back bathroom panel split. Shower door fell off and gouged floor. Jack will not lift the van, on asking for another after 5 months they sent us exactly the same. Not pleased and will never advise anyone to get one at all. Just cost me $2500 for a new fridge. It’s 6 years old.
Lots of hiccups after the warranty run out (within one yr)
It is solid built chassis and nice layout
But we had lots of problems wth appliances
1/water pipes underneath the van leaking
2/poor quality hinges on tge shower door
3/shower assembly had to be replaced
4/water pump had to be replaced
5/invertor had to be replaced
6/roof hatches were leaking and had to be resealed
7/upholstery deteriorated immed after one yr ..falling into pieces ...
30th anniversary supreme caravan
We collected our van in 2016 and hardly used it for first twelves this. During this time their toe splash back cracked in two places, shower hose broke, strips came off five doors, clips that attach box under bed have broken therefore bed is not attached to floor, outside fold down table is cracked, all within twelve months. Workmanship is not great for a van that cost a lot of money. I did expect better. Wonder what's ahead.
seems a good van
I went down to Melbourne to pick up my sons van. i found the staff extremely friendly and helpful. they went out of their way to help me find accommodation for the night when i couldn't pick the van up at the set time, (no fault of theirs,i didn't have electric brakes fitted to the car) they organized an auto electrician to fit the brakes at short notice and i can not complain about anything really. The van towed like a dream and everything worked like it should. maybe a bit disappointed at being charged for a couple of small D shackles after my son payed so much for a van.
- Verified customer
Supreme Caravan - consider carefully
We took delivery of a new 20’6” Supreme Executive late May 2017. At first glance both the exterior and interior appeared fine. HOWEVER, then our issues started.
We were sent out of the dealer’s door with a ball weight in excess of the 310kg that our Mitsubishi Triton could legally tow. We have alleviated this by having a caravan repair centre relocate the front water tank to behind the rear axle. By relocating the water tank we have lowered our ball weight over 100kg and are now towing legally. This problem came to light after we had the v...
Be Ignored Or Abused
After years of correspondence, our fight for justice is ongoing. Our Supreme caravan was brand new. We hardly used it in the first year. Up to this point in time we have paid over $16000 of our own money to have faulty manufacturing replaced or repaired. This bill would have been twice this amount but our wonderful repairer found hail damage so our insurance paid out another $18000. We had a chassis so weak it bent, metal staples through 240v wires, little or no sealant which resulted in the worst dry rot we've ever seen, no insulation even tho...ugh there is still a sign on it saying 'fully insulated' and the list goes on and on and on. Supreme have done nothing. We sent them over 1200 photos proving the state of our van but all we got was abuse. They now refuse to answer any correspondence. This company is toxic. Don't go near them.
Arrogance Supreme invented the word
I purchased a Supreme Executive 21.6 from a person who was very sick and tried to sell van back with no luck. still had the plastic wrapping on everything (brand new unused). I had seen on the forums that they had problems with the compliance weights being wrong, so on the way home I stopped and had the van weighed, it was over the ATM and it was empty, rang and emailed Supreme many times spoke to production manager who no matter what I said I was wrong and the rubbish that came out of his mouth he must think everyone are idiots, but they have ...you over a barrel unless you take legal action. they said I needed to have an. engineer to inspect to see it was sound condition. (remember brand new van) Found rego paper with the weight I had said the tare should be ( five vans same model and size were this weight) sent to production manager, still I was wrong and had to pay near $400 for a new compliance plate. Goose neck bolts broke they were mild steel not high tensile. Look else where for a new van, if something goes wrong your in big trouble
We bought a 30th Anniversary van with a number of modifications from Supreme. On delivery we found that many of the variations we had ordered and paid for were not installed. Our view was that the different models of things are installed to save money and that they just hoped that we would not notice. Things advertised as part of the anniversary package were not supplied and when questioned we were told "oh we have changed our mind and decided not to include them". Thanks to a dealer who was also as frustrated with Supreme they made up a pack a...nd provided it to us. Quality control is atrocious at Supreme. A number of items like fans and electric hatches were wired with reverse polarity. Have just returned from a long trip and found the van comfortable and easy to tow. But we have continued find small niggley things that highlight the lack of quality control and attention to detail. Things like a jockey wheel that can't be used unless you have a block of wood under it because it is too short. No silicon dealing under the panel that the shower fittings are on in the shower, no proper locking on the sliding door into the bedroom, draw that fell apart and the list goes on. Have corresponded with Supreme at a couple of levels and been treated extremely rudely. The dealer has been great but I think due to the arrogance of the Supreme management and owners have ceased selling the vans. Leaves us in a bit of a quandry as to where to do to get services to maintain our warranty (if that's worth anything).
My parents bought a first supreme spirit in 2009. They were very excited about their new purchase after years of caravanning with us (their young children). This was a time when they had retired and wanted to reconnect as a couple after many years of working and bringing up children and grandchildren.
What a joke supreme caravan have been! Not only have they used sub standard steel in their chassis.. imported from China but they have not provided any customer service not only to my parents but many other elderly folk. My elderly parents have ...
worst company ever delt with
This company should not be allowed to make or sell caravans they treat people like they are trash when it comes to warranty problems i will never deal with this company as long as I live I'm holding my breath about the court case pending . I don't like being treated like an idiot
We have had our Spirit slide out a little over 12 months now and have traveled from Perth to Queensland and back approx 12500 kms. Whilst there have been some minor teething troubles which in our experience is common with any new caravan all issues have been dealt with by George Day caravans in Perth and Supreme under warranty.
The caravan is by far the most comfortable to live in for extended periods of any caravan we have owned previously and tows superbly even in 70 km winds coming back across the Nullarbor in a bad storm that caused havoc...
Questions & Answers
Hi, could you please let us know the remedy for pin 8 on the 12 pin plug melting. Van is 18 months old. Have heard of people taking the wires from plug and socket on pin 8 and joining them in a single Anderson plug. Your input would be appreciated. Cheers Alan. Pin 8 is the fridge supply.
Hi we are having problems with the 2 water tanks for free camping we keep running out of water but when we refill the tank we put 75litres in only there is no tap under the tanks to swap it over
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