Slack after warranty treatment
We had a 24' Spirit custom built a few years ago. 2 years on I discovered the van's back end had dropped. Contacted Supreme with a quote from a local repairer and was sent a curt email to say it was out of warranty ie too bad. I had a structural engineer inspect it and his report was alarming. The van chassis was under designed even when the van was empty and garaged, let alone packed for a trip. Still got nowhere until I contacted the chassis maker. The manager from Road King was wonderful. We sent the report and photos down and they decided t...o fix the chassis at no cost to us, except for taking the van to Melbourne plus fuel and accommodation cost (which wasn't cheap). Which brings up another point-why do we have to pay for transport costs when the build was shonky in the first place? Our van cost close to $85,000 5 years ago! We later discovered that Road King is owned by Supreme. Why didn't Supreme send us straight to Road King rather than give us the brush off? We had numerous issues with the shower leaking only to realise that the problem was because the chassis was bent and bending. Since the chassis rebuild we haven't had a leaking shower. We also have one of the stupid corner half circular showers with 2 glass shower doors that were continually falling off (on the bitumen, not gravel roads). The handles eventually broke off. When we asked about replacement ones, which we would have paid for, no answer. We've had similar problems with small screws around the microwave, oven etc. and have replaced them. Some weren't even in wood, just fixed to the ply. However, from what we've read ALL caravan manufacturers need a huge kick up the backside. It's about time the government regulated this industry then there may not be a necessity for the lemon caravan website. And now there's the problem of dealers from the caravan and auto industries selling rigs that are over weight and illegal.
Caravan warranty and service
Purchased 23ft Spirit in Feb 2016. Drove to Melbourne to collect and delivery was terrible. Reception lady was rude and even though we had pre arranged collection time, the van was not ready and we waited 5 hrs for them to finish. The van was filthy and damage done to floor, walls and kitchen bench. Washing machine was installed incorrectly.
This was mentioned to staff who were uninterested. Months later issues still not resolved.
My advice is NEVER PURCHASE A SUPREME. They are only interested in taking your money and nothing else.
If I ever buy another Supreme, can someone slap me - HARD!
Bought a Spirit brand new in 2010 for $65000. Never again. After towing it for 1400 kms to my home in Nth Qld, I read the warranty documents. I discovered I had to have it serviced at a Supreme dealer. (My fault for not reading it earlier) I called Supreme in Melbourne to tell them that the nearest dealer was 400 km away. After some 'discussion' , I got an exemption - verbal, not documented. At 6 months old, the battery charger died. I sent it away for warranty repair and was told that it would be 6 weeks turnaround. I had a CTek charger instal...led - hasn't missed a beat in over 6 years. After 18 months, I discovered some damage from water leaking into a forward cupboard. Insurance forked out $15000 to fix that. At the 5 year mark, the microwave control panel came away from the microwave body. Not wanting to be electrocuted by a $60 appliance, I fitted an LG. This was lucky for me because the original appliance was held in by 4 screws. At the 3 year mark, I discovered water damage to the en suite floor. Another $5000 insurance job by a very competent repairer. I have removed and re-built 3 cupboard doors. They were originally stapled together - now, they're braced and screwed together. The fire extinguisher fell of the wall because the bracket was just screwed into the wall and not the frame. We have cafe seating configuration in our van. We like this better than L shaped seating. HOWEVER, the bracing under the seats WAS stapled together. I have added extra bracing, AND, screwed it together. I have discovered that just about all of the timber fittings have been stapled. I have replaced whatever stapling I have found, with screws. I sincerely hope that the overhead cupboards and the internal frame, have not been stapled. At the 6 year mark, the upper hinge on the shower door broke. It WAS made of plastic composite. I called Supreme to source a replacement. I was told that these components were supplied by a hardware shop close by to Supreme in Melbourne. Over the course of 3 days, I made 9 calls to the hardware shop. There was no answer on any occasion. My FINAL call to Supreme, was supremely unhelpful. Luckily, a friendly boilermaker manufactured a hinge to fit. I have kept the van because it no longer leaks - thanks to the insurance repairer. AND, I have strengthened internal fittings and replaced appliances with better quality.
We have a supreme terrority and it is poorly put together especially considering it is about 25% dea
We picked up the van we installed it onsite at Rosebud. The first thing we noticed was that the van had not been cleaned inside. There were scrap pieces of timber and screws around. The first time it rained water poured in around the area of the slideout. When I rang the service department at Supreme they suggested that I needed to retract the slide out when it rained. I stated that I would not be able to move inside the van with the slideout in. I also noted that the microwave did not work. They told me to contact the manufacturers. I asked wh...y they had not checked this when the van was delivered. In respect to the slideout they eventually came to my camp and it appears that had left some covering off in the manufacturing stage. In the first three months of use most of the lights stopped working requiring me to get an electrician to fix them. Then the worst situation was the HWS leaking under the bed and flooding everything. This seems to be a common fault with the HWS on the Supreme caravans. The last issue it is near impossible for the jack supplied to jack up the van. As a person who has been caravanning for 40 years this is the worst van I have ever had and the worst service department I have ever dealt with.
Supreme Spirit 2013
I have had this Supreme Spirit for three years now and it is my first big van. I had no experience in what to look for when out shopping so I thought, play it safe and buy from an established premium manufacturer.
Although it is still together and functioning there have been quiet a few expensive and alarming discoveries that have become apparent over time.
1. Large puddle outside the shower after every shower which has caused swelling in the wall paneling in the entry. Problem: Shower drain pipe incorrectly fitted so when you stand in t...he shower the shower base would flex down and leave waste sticking up 2-4mm letting water run under shower base and all over the entry and bathroom floor. By the time I found the cause of the leak water would run out the main entry door during showers. Adjacent walls swollen and ruined 2. Stereo DVD player is a $30.00 no name brand piece of junk that never worked properly 3.Battery charger fan was so loud I could not sleep. Looked up the supplied charger model on eBay and its a $75.00 piece of junk so I bought my own C Tek...Bliss
We bought a Supreme Spirit, 2008 model about a month ago in Perth.
The caravan tows very well behind my Izusu Dmax and that has been in very strong winds as we came across the Nulla.bor. Tracked well and stuck to the road.
Easy to set up and the shower toilet etc works beautifully.
During the 24 hour power blackout in SA recently, no problems as the solar panel kept the lights and fridge going and the gas gave us cooking and hot water.
We are very happy with our Spirit and the way it has served us on our journey to Vic from WA.
Supreme Base Camp - update
My review is based on the fact that we have now had the van for a little over 3 years now and I wanted to update on how it has performed over that time. We still own the van and have effectively lived in it for that time. The office area gets used everyday and it has travelled quite a distance since we have had it. There have been a few issues over that time. Firstly, the Hot Water system over the course of a few months decided to leak, flooding under the bed and drenching everything under it. After 4 repairs, it has finally stopped and was put...down to the actual fittings used. The TV aerial has fallen apart, a tyre got a slow leak and ended up flat and the jack is simply to short for the height of the van, the air-conditioning decided to not work, so an electronic part had to be replaced and the 12V charger decided to die. All of these were not part of the actual manufacture of the van and the van itself has remained about as solid as the day it came out of the factory. Supreme even saved the day about 8 months ago when a part holding the shower door broke and they went out of their way to make sure I got the part and fixed it without any cost. Without a shadow of a doubt, if you are after a good solid van and a company willing to help where they can, a Supreme Base Camp won't let you down and that it after just over 3 years of continuous use every day.
We purchased a Supreme Classic late last year, we read the reviews but do not judge a company on people that aren't happy for one reason or another. After several trips we are very happy with our van and the great service we received especially from the service guys, they could not be more helpful especially Steve who went out of his way on a Saturday to make sure a few little problems were fixed before our next trip, The caravan is comfortable and a home away from home don't take any notice of people with gripes judge for yourself and have a ...look at the quality finish of these vans, I have compared with other makes and the finish is excellent for price. Van purchased in Campbellfield Victoria Great after sales service. Sheryl & Andrew nelbourne
I am so so sorry I bought a Supreme
SUPREME CARAVANS – Do you really want one when quality control is considered poor and Supreme will not interact with you (the customer) once the van is paid for.
16 October 2015
Cnr Hume Hwy & Grasslands Ave
Craigieburn VIC 3064
...Reference: Supreme Territory 5920 Dear Sir/Madam, Now that we have had our Supreme Territory for a little over three years we would like draw your attention to issue we have had with the van during that time. Hinges on the lift up bed. The screws use to hold the forward hinges in place tore out as they were far too small to cope with the upward pressure caused by the gas struts. I have now installed through bolts with backing plates. Winegard aerial: So much silicon had been applied on the outside of the aerial that it was limited to about 10 degrees of rotation. Additionally, the aerial manufacturer requires that the aerial be installed using Mastic type material. This is to allow the aerial to be removed for servicing. I need to service the unit to free up its movement (lubricate the seals) and it is going to take some considerable effort to remove the unit, if at all. Refrigerator: There were three faults relating to the fridge installation. 1. The van was delivered with the water drain hose still folded up in the manufacturers folded up delivery position. This caused the water to back up in the hose and the internal collection tray and spill out the door causing the cupboard door under the fridge to get wet and delaminate. 2. We noticed that fridge movement was causing slight damage to the top of the facia panel. It proved to be that only the bottom front screws had been installed. Another had been partially installed at the front top right but apparently the head of the screw had broken off during installation (it was not fully screwed in). The top right screw had never been installed and nor had the two required screws at the bottom back of the fridge. 3. The refrigerator manufacturer required a minimum of 375 mm of clearance to be allowed for above the top of the cooling fins at the top of the fridge. The clearance allowed for by Supreme was approx. 20mm. I had considerable difficulty in determining why the fridge section would generally run at 10 degrees. I replaced the Thermistor as part of this assessment. Having now determined the actual problem, I have cut out the back of the overhead cupboard. Channelled the hot air up to the roof of the van and installed a Mushroom vent through the top. The fridge now works as it was supposed to. Two venetian window blinds were not delivered with the van. It was some three month later that we received the missing items. Hot water service: While away from home one of the plastic pipe instantaneous fittings parted and caused mass flooding in the van. This occurred because no plastic horse shoe type fittings had been installed on the piping to prevent hose from parting from its instantaneous fitting. The clips have now been installed to all connections with the van but deliberately not to the underside of the van. TV: During construction, the van was supposedly fitted with an internal block for mounting the TV arm. Both ourselves and van dealership were unable to get Supreme to advise just where the block was located in the wall. The dealership had screwed the arm to an unstable section of the wall. To have left the arm in that location would have in due course have caused damage. As the TV should be removed from the wall arm when the van is to be moved, it has been found easier to use it on the bench. The other reason for the bench location, is that we are not prepared to put more holes in the wall. Van A frame: While we have not been able to discern just what “permagal” is, it would appear that due to the rusting throughout the A frame, it may not have been given a coating of this material. (please see the included picture of the major rusting that has occurred in way of the tow coupling.) Microwave oven: The microwave oven collapsed as a result of it being incorrectly installed in the van. The oven was returned to Supreme and we eventually had to replace the unit at our own expense. The unit failed because the manufacturers air flow gap was not provided to ensure it unit did not overheat (There was considerable metal burn around the magnetron). While the microwave mounting box was installed with adequate clearance dimensions, the box was then fully enclosed by a tight fitting trim being installed around the front of oven. This prevented any air passing around the unit. I have had to remodel the housing to improve air flow and have installed an additional fan to the small outlet vent in the van wall. Front window: On the first time we used the van it rained and a large volume of water entered the van via the top of the front window. The amount was so great that it was impossible to leave the problem until the rain had ceased. We had to use towels etc to try and divert the water coming down the slopping roof and at the same time try to progressively dry across the top of the window while gaffa tape was being applied. The window had been poorly installed causing the top centre of the window to be bowed out. The window had obviously been screwed in tightly at both sides and had somehow been left bowed out. The centre screws had stripped out as when the installer unsuccessfully tried to screw the frame flat. Some silicon had been applied but it did not fill the remaining gap at the centre. Four season ceiling vents: These two vents seemed to work for some 18 months and then leaked water onto the floor and through the ceiling lining. While silicon had been applied in the van roof and around the hatch surround, the silicon, or whatever was used, had over time expanded and lifted away from the vent surround. This may have been caused as a result of their being a moulding release agent still being on the vent surround when it was installed. Because no sealant had been provided in the vertical corners of the vents when they were installed, water had then been free to flow directly into the van. While I have opened up the vents and rectified the problem. Water damage has occurred to the ceiling lining. The lining is now splitting and the plastic decorative coating is splitting and delaminating. This is not a repair I am going to be able to rectify as the ceiling is installed before the van is fitted out. The decorative lining is also brittle which prevent the lining being lifted up for re-gluing. Decorative stickers applied to outside of Van: Last month we wrote to you seeking your assistance in obtaining some replacement stickers (decals) at our cost. These stickers had been poorly applied causing them to eventually fracture where they had not applied in way of the inward curvature of the van sides (refer to the attached letter and pics). You have not responded to this letter. We accept that some errors can occur during a van’s assembly. However, we feel the number that have occurred in our van have been exceedingly disappointing. Unfortunately, we may still have to live with long term water damage. We are not saying that the problems we have experienced are necessarily related to other than our van. We are not in a position to say, or indicate, any of the issues we have had with our van apply to other vans, nor do we intend to imply it. However, for us, it has been a time of difficulty and in some areas continues to be. One of the biggest disappointments has been while we have apprised Supreme of issues as they occurred (complete with pictures) we were never to receive any acknowledgement from your company. While we appreciate your desire not to have to deal with the public once you have so your van, it does not help a purchaser when a van dealership is less than helpful. As all of the above is factual, we are now looking at ways to make this information available to a wider audience. This may assist people as part of their informed choice determination should they be looking at the new van market. Sincerely Name and address Provided to Supreme Post Script 4 November 2015:- No comment received from Supreme to this letter nor the letter sent 22 Sept 2015
Supreme Pain in the neck
Built to our specifications! 1. Sent wrong plans to be signed 2. Organised special hatch for a Baby Q - came with the usual size on delivery. 3. After a ridiculous amount of phone calls and emails then finally resorting to the threat of court action - they sent a BBQ to fit.
All this hinged on a very poor service centre. The staff member there - [name removed] You need to have lessons on how to treat customers. After buying a van at an exorbitant cost, to immediately find out that it is faulty, then having numerous arguments/ refusal by you to...
Spare Parts and Service
We have been happy with our 2005 Supreme Spirit, my complaint is dealing with the manufacturer. We needed a new light cover and have found this company absolutely impossible to deal with. We have rung Victoria from N.S.W asking them if they could supply the item. We gave them the model and the vin number and our email address. They replied [ in their own time ] requesting a photograph and the chassis number. The next contact from them was to ask who we had previously spoken to, as they had no knowledge of our enquiry. When I rang [twice] askin...g to be connected to spare parts, I was informed that they weren't answering. At this point I admit to becoming somewhat angry and asked them would I have to drive to Victoria to get some service...and said that I'd kick their windows out if I had to do that. Patently stupid remark, as any fool would realize that we wouldn't go that far for a small item. Next thing, I got a call from their manager telling me not to threaten his staff. The upshot was that I had so offended him that he was no longer prepared to deal with me. As they hadn't already, this came as no surprise. After contacting spare parts and caravan dealers within our area I have established that this is par for the course for the Supreme people. I believe their newer vans have a huge range of problems and Supreme are impossible to deal with and are always rude and unhelpful. I intend to inform everyone we meet about them and advise them not to buy their vans. It's a pity that their customer service is so awful because I would never deal with them again.
Wouldnt buy another Supreme
We bought a 19'6" Supreme Executive and after "home" testing it in the driveway, set out to northern WA.
As we became more familiar with it, we realized how poorly it had been constructed. The LED strip light over the vanity mirror is 2" out of being centred over the mirror. We have a small collection of screws and plastic strips that have fallen off (we have been on all tar-sealed roads so far and this vehicle is classed as "semi-off road"). Blinds have jammed, the water heater started to leak and we had a caravan repairer fix it - a Swi...
Supreme Base Camp
We just purchased a supreme base camp from our local dealer in WA, this has been a long journey in selecting a caravan as we will be living in this, we looked at the jayco base station etc (we have a motorbike, toddler and LOTS of stuff as it is our house), the base camp to us was by far the best value for money, what other caravan can you do chin ups off the overhead cabinetwork!! [name removed] caravans have been just amazing, from the initial contact made via email through to this point we honestly cannot fault them. We couldnt be more delighted with our new van/house and the service that we got from [name removed] has made what was a stressful process into an exciting journey!!
Quality, extras included as standard, price and service
Supreme caravans service
I will not be recommending supreme caravans any more after dealing with them.they did not want to know or acknowledge about warranty issues and spare parts.contact with service department was woeful and upon talking to other people and searching the net it seems common place what I and others have experienced.one local caravan repairer i rang told me of recent similar problems that he had when trying to do a repair to a supreme caravan and could not get parts yet the van was only two years ols
After market service and warranty problesm
Supreme Base Camp
We modified the standard plan substantially and they were happy to do so without charging a fortune unlike other manufacturers. Extremely easy to deal with and at handover when we discovered they had put more cupboards on than what we expected leaving no space for a chair in the study area, they changed it over night without question. Even when the jockey wheel was to short & disconnected, they replaced it with a brand new one straight away. They have done more than expected and have been fantastic to deal with. Love the new van!
great customer service, completed earlier than expected by a week, everything works as expected!
maybe doing a joinery layout, maybe more training to first time users, but otherwise nothing!
Supreme Basecamp Caravan
Supreme Melbourne fine while placing order for BaseCamp, Terrible in after sales service they don't want to know about our complaints and do not return phone calls or Emails. As there was no Supreme Dealer in Queensland at the time of order, we Drove from Rockhampton to Craigeeburn Melbourne to collect BaseCamp, when we arrived Van not ready, alterations had to be done to loading ramps on back (still not happy with them). Ordered a full size fridge did not get what we ordered. Air Conditioner was not what we ordered. BBQ was not what we ordered.... Step weld broken we had to pay for it to get repaired Cost of repairs $88.00. Handbrake and jockey wheel Broken from when we collected the van. Squeak in roof they don't want to know about that. Leak in front window, they did pay to get that repaired. Radio /DVD player won't turn off we have had to order a new one, not knowing if they will refund our money, as no one will return our calls. Microwave did not work properly we repaired that. Good layout of Van Very Bad after sales service.
Questions & Answers
Hi , we are wondering what type of Jack do Supreme supply with their new vans. Colin
Hi , we are wondering what type of Jack do Supreme supply with their new vans. Colin
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