Do not be misled.
Photos and emails to prove they are dishonest. Check the swaying by towing it yourself being aware it is empty before you hand over the final payment. Check the weigh bridge certificate is not a $20.00 cash job to certify the weights are correct as we got.
Poor quality product as the service is worse
Would be the most unprofessional company I have ever dealt with. Low standard of workmanship on construction with a lot of faults and inferior materials. They ignored all requests from dealer and ourselves to sort problems. Lies everytime we spoke to someone from Supreme.
We gave up and sold van 8 months after having it built. So many people we know have problems witb alot of van brands. Over the whole caravaning and going back to boats.
We bought our Supreme Van 18.6 Executive, paid over $55k, the van is now 6 years old, we had continual leaks in the roof area and the back of the van into the ensuite, the van actually leaked on our first trip, the sales agent was of no assistance and Supreme would not talk to us, we were directed to the dealer.
Supreme offered no assistance on how to rectify the leaking issue, eventually I repaired the leak using a combination of 3m Extreme Tape and Thermoshield Paint from Enviro Queensland, so far so good.
Considering you pay a large amount of money for this purchase, the after sales service is non existent.
Not so Supreme, buyer beware
We bought a new Supreme Classic 19’6 semi off-road and collected it in August last year. Had ongoing issues with sway, and lots of other problems including:
A crack in the panel behind the toilet
A crack in the top of the toilet
A chip out of the bedroom window frame
Mottling on the toilet seat
Leaking hose under the sink
Leaking hose under the van
Battery charger wired incorrectly, resulting in batteries not charging or holding the charge.
Fridge not starting on gas
Bad rust on A-frame ...
Extremely unhappy wouldn't recommend to anyone
Purchased 24ft supreme spirit ll November 2016. First trip away water leaking near bed found that the hot water hose was too short and leaked whenever the not water was on. Had to replace the hose and fittings at our cost as we misplaced the receipt. In May 2017 we started our trip around Aus, halfway across the nullarbor we had problems with the wheel bearings which were supposedly were repacked during the first service ha!ha!. While driving through SA and Victoria found out that the caravan was too low damaged the step to such an extent that...we had to remove it and purchase another step, also whenever we used the washing machine the shower recess filled up with water. We also had to have extensions added to the tyre carriers because they were scraping and they shredded the wheel covers. We managed to get some of those things fixed but the van was still too low and was still scraping whenever we went over a curb. We decided to raise the van while the work was being done we had to replace the bushes as they were nearly worn through to the bolts they were flat on one side instead of being round, we were told that if we had gone away without replacing them they would have gone through to the bolts and axles would have broken away. I would never recommend this company to anyone. September 30th 2018 Update: Extremely unhappy wouldn't recommend to anyone Further to our first review EXTREMELY UNHAPPY we have found that the wiring for the fridge in our van was not the correct size. We have had to replace the wiring because our fridge was not working properly when the fridge was on 12 volt. while driving. We have found out that wiring should have been 8mm and not the 4mm that was supplier. We think it is time for COMPANY to sort out the problem as we are not the only ones to have this problem.
Very disappointing van
We have a semi off road van, it’s had to be strengthened and fixed a couple of times, not any off roads at all. Stove has moved, back bathroom panel split. Shower door fell off and gouged floor. Jack will not lift the van, on asking for another after 5 months they sent us exactly the same. Not pleased and will never advise anyone to get one at all. Just cost me $2500 for a new fridge. It’s 6 years old.
- Verified customer
Supreme Caravan - consider carefully
We took delivery of a new 20’6” Supreme Executive late May 2017. At first glance both the exterior and interior appeared fine. HOWEVER, then our issues started.
We were sent out of the dealer’s door with a ball weight in excess of the 310kg that our Mitsubishi Triton could legally tow. We have alleviated this by having a caravan repair centre relocate the front water tank to behind the rear axle. By relocating the water tank we have lowered our ball weight over 100kg and are now towing legally. This problem came to light after we had the v...
Be Ignored Or Abused
After years of correspondence, our fight for justice is ongoing. Our Supreme caravan was brand new. We hardly used it in the first year. Up to this point in time we have paid over $16000 of our own money to have faulty manufacturing replaced or repaired. This bill would have been twice this amount but our wonderful repairer found hail damage so our insurance paid out another $18000. We had a chassis so weak it bent, metal staples through 240v wires, little or no sealant which resulted in the worst dry rot we've ever seen, no insulation even tho...ugh there is still a sign on it saying 'fully insulated' and the list goes on and on and on. Supreme have done nothing. We sent them over 1200 photos proving the state of our van but all we got was abuse. They now refuse to answer any correspondence. This company is toxic. Don't go near them.
We bought a 30th Anniversary van with a number of modifications from Supreme. On delivery we found that many of the variations we had ordered and paid for were not installed. Our view was that the different models of things are installed to save money and that they just hoped that we would not notice. Things advertised as part of the anniversary package were not supplied and when questioned we were told "oh we have changed our mind and decided not to include them". Thanks to a dealer who was also as frustrated with Supreme they made up a pack a...nd provided it to us. Quality control is atrocious at Supreme. A number of items like fans and electric hatches were wired with reverse polarity. Have just returned from a long trip and found the van comfortable and easy to tow. But we have continued find small niggley things that highlight the lack of quality control and attention to detail. Things like a jockey wheel that can't be used unless you have a block of wood under it because it is too short. No silicon dealing under the panel that the shower fittings are on in the shower, no proper locking on the sliding door into the bedroom, draw that fell apart and the list goes on. Have corresponded with Supreme at a couple of levels and been treated extremely rudely. The dealer has been great but I think due to the arrogance of the Supreme management and owners have ceased selling the vans. Leaves us in a bit of a quandry as to where to do to get services to maintain our warranty (if that's worth anything).
My parents bought a first supreme spirit in 2009. They were very excited about their new purchase after years of caravanning with us (their young children). This was a time when they had retired and wanted to reconnect as a couple after many years of working and bringing up children and grandchildren.
What a joke supreme caravan have been! Not only have they used sub standard steel in their chassis.. imported from China but they have not provided any customer service not only to my parents but many other elderly folk. My elderly parents have ...
worst company ever delt with
This company should not be allowed to make or sell caravans they treat people like they are trash when it comes to warranty problems i will never deal with this company as long as I live I'm holding my breath about the court case pending . I don't like being treated like an idiot
If I ever buy another Supreme, can someone slap me - HARD!
Bought a Spirit brand new in 2010 for $65000. Never again. After towing it for 1400 kms to my home in Nth Qld, I read the warranty documents. I discovered I had to have it serviced at a Supreme dealer. (My fault for not reading it earlier) I called Supreme in Melbourne to tell them that the nearest dealer was 400 km away. After some 'discussion' , I got an exemption - verbal, not documented. At 6 months old, the battery charger died. I sent it away for warranty repair and was told that it would be 6 weeks turnaround. I had a CTek charger instal...led - hasn't missed a beat in over 6 years. After 18 months, I discovered some damage from water leaking into a forward cupboard. Insurance forked out $15000 to fix that. At the 5 year mark, the microwave control panel came away from the microwave body. Not wanting to be electrocuted by a $60 appliance, I fitted an LG. This was lucky for me because the original appliance was held in by 4 screws. At the 3 year mark, I discovered water damage to the en suite floor. Another $5000 insurance job by a very competent repairer. I have removed and re-built 3 cupboard doors. They were originally stapled together - now, they're braced and screwed together. The fire extinguisher fell of the wall because the bracket was just screwed into the wall and not the frame. We have cafe seating configuration in our van. We like this better than L shaped seating. HOWEVER, the bracing under the seats WAS stapled together. I have added extra bracing, AND, screwed it together. I have discovered that just about all of the timber fittings have been stapled. I have replaced whatever stapling I have found, with screws. I sincerely hope that the overhead cupboards and the internal frame, have not been stapled. At the 6 year mark, the upper hinge on the shower door broke. It WAS made of plastic composite. I called Supreme to source a replacement. I was told that these components were supplied by a hardware shop close by to Supreme in Melbourne. Over the course of 3 days, I made 9 calls to the hardware shop. There was no answer on any occasion. My FINAL call to Supreme, was supremely unhelpful. Luckily, a friendly boilermaker manufactured a hinge to fit. I have kept the van because it no longer leaks - thanks to the insurance repairer. AND, I have strengthened internal fittings and replaced appliances with better quality.
We have a supreme terrority and it is poorly put together especially considering it is about 25% dea
We picked up the van we installed it onsite at Rosebud. The first thing we noticed was that the van had not been cleaned inside. There were scrap pieces of timber and screws around. The first time it rained water poured in around the area of the slideout. When I rang the service department at Supreme they suggested that I needed to retract the slide out when it rained. I stated that I would not be able to move inside the van with the slideout in. I also noted that the microwave did not work. They told me to contact the manufacturers. I asked wh...y they had not checked this when the van was delivered. In respect to the slideout they eventually came to my camp and it appears that had left some covering off in the manufacturing stage. In the first three months of use most of the lights stopped working requiring me to get an electrician to fix them. Then the worst situation was the HWS leaking under the bed and flooding everything. This seems to be a common fault with the HWS on the Supreme caravans. The last issue it is near impossible for the jack supplied to jack up the van. As a person who has been caravanning for 40 years this is the worst van I have ever had and the worst service department I have ever dealt with.
Supreme Spirit 2013
I have had this Supreme Spirit for three years now and it is my first big van. I had no experience in what to look for when out shopping so I thought, play it safe and buy from an established premium manufacturer.
Although it is still together and functioning there have been quiet a few expensive and alarming discoveries that have become apparent over time.
1. Large puddle outside the shower after every shower which has caused swelling in the wall paneling in the entry. Problem: Shower drain pipe incorrectly fitted so when you stand in t...he shower the shower base would flex down and leave waste sticking up 2-4mm letting water run under shower base and all over the entry and bathroom floor. By the time I found the cause of the leak water would run out the main entry door during showers. Adjacent walls swollen and ruined 2. Stereo DVD player is a $30.00 no name brand piece of junk that never worked properly 3.Battery charger fan was so loud I could not sleep. Looked up the supplied charger model on eBay and its a $75.00 piece of junk so I bought my own C Tek...Bliss
Supreme Pain in the neck
Built to our specifications! 1. Sent wrong plans to be signed 2. Organised special hatch for a Baby Q - came with the usual size on delivery. 3. After a ridiculous amount of phone calls and emails then finally resorting to the threat of court action - they sent a BBQ to fit.
All this hinged on a very poor service centre. The staff member there - [name removed] You need to have lessons on how to treat customers. After buying a van at an exorbitant cost, to immediately find out that it is faulty, then having numerous arguments/ refusal by you to...
Wouldnt buy another Supreme
We bought a 19'6" Supreme Executive and after "home" testing it in the driveway, set out to northern WA.
As we became more familiar with it, we realized how poorly it had been constructed. The LED strip light over the vanity mirror is 2" out of being centred over the mirror. We have a small collection of screws and plastic strips that have fallen off (we have been on all tar-sealed roads so far and this vehicle is classed as "semi-off road"). Blinds have jammed, the water heater started to leak and we had a caravan repairer fix it - a Swi...
Supreme caravans service
I will not be recommending supreme caravans any more after dealing with them.they did not want to know or acknowledge about warranty issues and spare parts.contact with service department was woeful and upon talking to other people and searching the net it seems common place what I and others have experienced.one local caravan repairer i rang told me of recent similar problems that he had when trying to do a repair to a supreme caravan and could not get parts yet the van was only two years ols
After market service and warranty problesm
Questions & Answers
Hi, could you please let us know the remedy for pin 8 on the 12 pin plug melting. Van is 18 months old. Have heard of people taking the wires from plug and socket on pin 8 and joining them in a single Anderson plug. Your input would be appreciated. Cheers Alan. Pin 8 is the fridge supply.
Hi we are having problems with the 2 water tanks for free camping we keep running out of water but when we refill the tank we put 75litres in only there is no tap under the tanks to swap it over
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