We bought a new Supreme Classic 19’6 semi off-road and collected it in August last year. Had ongoing issues with sway, and lots of other problems including:
A crack in the panel behind the toilet
A crack in the top of the toilet
A chip out of the bedroom window frame
Mottling on the toilet seat
Leaking hose under the sink
Leaking hose under the van
Battery charger wired incorrectly, resulting in batteries not charging or holding the charge.
Fridge not starting on gas
Bad rust on A-frame ...Read more

Purchased 24ft supreme spirit ll November 2016. First trip away water leaking near bed found that the hot water hose was too short and leaked whenever the not water was on. Had to replace the hose and fittings at our cost as we misplaced the receipt. In May 2017 we started our trip around Aus, halfway across the nullarbor we had problems with the wheel bearings which were supposedly were repacked during the first service ha!ha!. While driving through SA and Victoria found out that the caravan was too low damaged the step to such an extent that...Read more

We took delivery of a new 20’6” Supreme Executive late May 2017. At first glance both the exterior and interior appeared fine. HOWEVER, then our issues started.
We were sent out of the dealer’s door with a ball weight in excess of the 310kg that our Mitsubishi Triton could legally tow. We have alleviated this by having a caravan repair centre relocate the front water tank to behind the rear axle. By relocating the water tank we have lowered our ball weight over 100kg and are now towing legally. This problem came to light after we had the v...Read more

After years of correspondence, our fight for justice is ongoing. Our Supreme caravan was brand new. We hardly used it in the first year. Up to this point in time we have paid over $16000 of our own money to have faulty manufacturing replaced or repaired. This bill would have been twice this amount but our wonderful repairer found hail damage so our insurance paid out another $18000. We had a chassis so weak it bent, metal staples through 240v wires, little or no sealant which resulted in the worst dry rot we've ever seen, no insulation even tho...Read more

We bought a 30th Anniversary van with a number of modifications from Supreme. On delivery we found that many of the variations we had ordered and paid for were not installed. Our view was that the different models of things are installed to save money and that they just hoped that we would not notice. Things advertised as part of the anniversary package were not supplied and when questioned we were told "oh we have changed our mind and decided not to include them". Thanks to a dealer who was also as frustrated with Supreme they made up a pack a...Read more

My parents bought a first supreme spirit in 2009. They were very excited about their new purchase after years of caravanning with us (their young children). This was a time when they had retired and wanted to reconnect as a couple after many years of working and bringing up children and grandchildren.
What a joke supreme caravan have been! Not only have they used sub standard steel in their chassis.. imported from China but they have not provided any customer service not only to my parents but many other elderly folk. My elderly parents have ...Read more

Bought a Spirit brand new in 2010 for $65000. Never again. After towing it for 1400 kms to my home in Nth Qld, I read the warranty documents. I discovered I had to have it serviced at a Supreme dealer. (My fault for not reading it earlier) I called Supreme in Melbourne to tell them that the nearest dealer was 400 km away. After some 'discussion' , I got an exemption - verbal, not documented. At 6 months old, the battery charger died. I sent it away for warranty repair and was told that it would be 6 weeks turnaround. I had a CTek charger instal...Read more

We picked up the van we installed it onsite at Rosebud. The first thing we noticed was that the van had not been cleaned inside. There were scrap pieces of timber and screws around. The first time it rained water poured in around the area of the slideout. When I rang the service department at Supreme they suggested that I needed to retract the slide out when it rained. I stated that I would not be able to move inside the van with the slideout in. I also noted that the microwave did not work. They told me to contact the manufacturers. I asked wh...Read more

I have had this Supreme Spirit for three years now and it is my first big van. I had no experience in what to look for when out shopping so I thought, play it safe and buy from an established premium manufacturer.

Although it is still together and functioning there have been quiet a few expensive and alarming discoveries that have become apparent over time.

1. Large puddle outside the shower after every shower which has caused swelling in the wall paneling in the entry. Problem: Shower drain pipe incorrectly fitted so when you stand in t...Read more

Built to our specifications! 1. Sent wrong plans to be signed 2. Organised special hatch for a Baby Q - came with the usual size on delivery. 3. After a ridiculous amount of phone calls and emails then finally resorting to the threat of court action - they sent a BBQ to fit.
All this hinged on a very poor service centre. The staff member there - [name removed] You need to have lessons on how to treat customers. After buying a van at an exorbitant cost, to immediately find out that it is faulty, then having numerous arguments/ refusal by you to...Read more

We bought a 19'6" Supreme Executive and after "home" testing it in the driveway, set out to northern WA.
As we became more familiar with it, we realized how poorly it had been constructed. The LED strip light over the vanity mirror is 2" out of being centred over the mirror. We have a small collection of screws and plastic strips that have fallen off (we have been on all tar-sealed roads so far and this vehicle is classed as "semi-off road"). Blinds have jammed, the water heater started to leak and we had a caravan repairer fix it - a Swi...Read more