Would never touch a supreme again.
We have a 3 year old supreme classic. Nice van but have just had our 7th major thing go wrong. This time an illeagal power inlet to van which fused onto our cord. Have had to replace gas regulator . Trip out switch. 2x taps. Roof hatches in bathroom and shower, kept going up slightly when travelling. Very frustrating and shocked now to find out this electrical fitting is illeagal.
our pick up
we picked up our Supreme classic tourer amidst all their hype re the pick up excitement that you were supposed to feel that was supposed to be generated by them but the excitement of picking up our new van was not as per their statements probably because we were previous owners with a trade in not requiring their OVERPRICED EXTRAS AND ADD ONS needing only a new set of anti sway bars which they fitted for us for a lot more than it was worth. Whilst waiting we were informed that coffee was only available at the nearby shop whilst we waited.Great van very happy but felt very let down as we drove home
Lots of hiccups after the warranty run out (within one yr)
It is solid built chassis and nice layout
But we had lots of problems wth appliances
1/water pipes underneath the van leaking
2/poor quality hinges on tge shower door
3/shower assembly had to be replaced
4/water pump had to be replaced
5/invertor had to be replaced
6/roof hatches were leaking and had to be resealed
7/upholstery deteriorated immed after one yr ..falling into pieces ...
30th anniversary supreme caravan
We collected our van in 2016 and hardly used it for first twelves this. During this time their toe splash back cracked in two places, shower hose broke, strips came off five doors, clips that attach box under bed have broken therefore bed is not attached to floor, outside fold down table is cracked, all within twelve months. Workmanship is not great for a van that cost a lot of money. I did expect better. Wonder what's ahead.
Slack after warranty treatment
We had a 24' Spirit custom built a few years ago. 2 years on I discovered the van's back end had dropped. Contacted Supreme with a quote from a local repairer and was sent a curt email to say it was out of warranty ie too bad. I had a structural engineer inspect it and his report was alarming. The van chassis was under designed even when the van was empty and garaged, let alone packed for a trip. Still got nowhere until I contacted the chassis maker. The manager from Road King was wonderful. We sent the report and photos down and they decided t...o fix the chassis at no cost to us, except for taking the van to Melbourne plus fuel and accommodation cost (which wasn't cheap). Which brings up another point-why do we have to pay for transport costs when the build was shonky in the first place? Our van cost close to $85,000 5 years ago! We later discovered that Road King is owned by Supreme. Why didn't Supreme send us straight to Road King rather than give us the brush off? We had numerous issues with the shower leaking only to realise that the problem was because the chassis was bent and bending. Since the chassis rebuild we haven't had a leaking shower. We also have one of the stupid corner half circular showers with 2 glass shower doors that were continually falling off (on the bitumen, not gravel roads). The handles eventually broke off. When we asked about replacement ones, which we would have paid for, no answer. We've had similar problems with small screws around the microwave, oven etc. and have replaced them. Some weren't even in wood, just fixed to the ply. However, from what we've read ALL caravan manufacturers need a huge kick up the backside. It's about time the government regulated this industry then there may not be a necessity for the lemon caravan website. And now there's the problem of dealers from the caravan and auto industries selling rigs that are over weight and illegal.
Caravan warranty and service
Purchased 23ft Spirit in Feb 2016. Drove to Melbourne to collect and delivery was terrible. Reception lady was rude and even though we had pre arranged collection time, the van was not ready and we waited 5 hrs for them to finish. The van was filthy and damage done to floor, walls and kitchen bench. Washing machine was installed incorrectly.
This was mentioned to staff who were uninterested. Months later issues still not resolved.
My advice is NEVER PURCHASE A SUPREME. They are only interested in taking your money and nothing else.
I am so so sorry I bought a Supreme
SUPREME CARAVANS – Do you really want one when quality control is considered poor and Supreme will not interact with you (the customer) once the van is paid for.
16 October 2015
Cnr Hume Hwy & Grasslands Ave
Craigieburn VIC 3064
...Reference: Supreme Territory 5920 Dear Sir/Madam, Now that we have had our Supreme Territory for a little over three years we would like draw your attention to issue we have had with the van during that time. Hinges on the lift up bed. The screws use to hold the forward hinges in place tore out as they were far too small to cope with the upward pressure caused by the gas struts. I have now installed through bolts with backing plates. Winegard aerial: So much silicon had been applied on the outside of the aerial that it was limited to about 10 degrees of rotation. Additionally, the aerial manufacturer requires that the aerial be installed using Mastic type material. This is to allow the aerial to be removed for servicing. I need to service the unit to free up its movement (lubricate the seals) and it is going to take some considerable effort to remove the unit, if at all. Refrigerator: There were three faults relating to the fridge installation. 1. The van was delivered with the water drain hose still folded up in the manufacturers folded up delivery position. This caused the water to back up in the hose and the internal collection tray and spill out the door causing the cupboard door under the fridge to get wet and delaminate. 2. We noticed that fridge movement was causing slight damage to the top of the facia panel. It proved to be that only the bottom front screws had been installed. Another had been partially installed at the front top right but apparently the head of the screw had broken off during installation (it was not fully screwed in). The top right screw had never been installed and nor had the two required screws at the bottom back of the fridge. 3. The refrigerator manufacturer required a minimum of 375 mm of clearance to be allowed for above the top of the cooling fins at the top of the fridge. The clearance allowed for by Supreme was approx. 20mm. I had considerable difficulty in determining why the fridge section would generally run at 10 degrees. I replaced the Thermistor as part of this assessment. Having now determined the actual problem, I have cut out the back of the overhead cupboard. Channelled the hot air up to the roof of the van and installed a Mushroom vent through the top. The fridge now works as it was supposed to. Two venetian window blinds were not delivered with the van. It was some three month later that we received the missing items. Hot water service: While away from home one of the plastic pipe instantaneous fittings parted and caused mass flooding in the van. This occurred because no plastic horse shoe type fittings had been installed on the piping to prevent hose from parting from its instantaneous fitting. The clips have now been installed to all connections with the van but deliberately not to the underside of the van. TV: During construction, the van was supposedly fitted with an internal block for mounting the TV arm. Both ourselves and van dealership were unable to get Supreme to advise just where the block was located in the wall. The dealership had screwed the arm to an unstable section of the wall. To have left the arm in that location would have in due course have caused damage. As the TV should be removed from the wall arm when the van is to be moved, it has been found easier to use it on the bench. The other reason for the bench location, is that we are not prepared to put more holes in the wall. Van A frame: While we have not been able to discern just what “permagal” is, it would appear that due to the rusting throughout the A frame, it may not have been given a coating of this material. (please see the included picture of the major rusting that has occurred in way of the tow coupling.) Microwave oven: The microwave oven collapsed as a result of it being incorrectly installed in the van. The oven was returned to Supreme and we eventually had to replace the unit at our own expense. The unit failed because the manufacturers air flow gap was not provided to ensure it unit did not overheat (There was considerable metal burn around the magnetron). While the microwave mounting box was installed with adequate clearance dimensions, the box was then fully enclosed by a tight fitting trim being installed around the front of oven. This prevented any air passing around the unit. I have had to remodel the housing to improve air flow and have installed an additional fan to the small outlet vent in the van wall. Front window: On the first time we used the van it rained and a large volume of water entered the van via the top of the front window. The amount was so great that it was impossible to leave the problem until the rain had ceased. We had to use towels etc to try and divert the water coming down the slopping roof and at the same time try to progressively dry across the top of the window while gaffa tape was being applied. The window had been poorly installed causing the top centre of the window to be bowed out. The window had obviously been screwed in tightly at both sides and had somehow been left bowed out. The centre screws had stripped out as when the installer unsuccessfully tried to screw the frame flat. Some silicon had been applied but it did not fill the remaining gap at the centre. Four season ceiling vents: These two vents seemed to work for some 18 months and then leaked water onto the floor and through the ceiling lining. While silicon had been applied in the van roof and around the hatch surround, the silicon, or whatever was used, had over time expanded and lifted away from the vent surround. This may have been caused as a result of their being a moulding release agent still being on the vent surround when it was installed. Because no sealant had been provided in the vertical corners of the vents when they were installed, water had then been free to flow directly into the van. While I have opened up the vents and rectified the problem. Water damage has occurred to the ceiling lining. The lining is now splitting and the plastic decorative coating is splitting and delaminating. This is not a repair I am going to be able to rectify as the ceiling is installed before the van is fitted out. The decorative lining is also brittle which prevent the lining being lifted up for re-gluing. Decorative stickers applied to outside of Van: Last month we wrote to you seeking your assistance in obtaining some replacement stickers (decals) at our cost. These stickers had been poorly applied causing them to eventually fracture where they had not applied in way of the inward curvature of the van sides (refer to the attached letter and pics). You have not responded to this letter. We accept that some errors can occur during a van’s assembly. However, we feel the number that have occurred in our van have been exceedingly disappointing. Unfortunately, we may still have to live with long term water damage. We are not saying that the problems we have experienced are necessarily related to other than our van. We are not in a position to say, or indicate, any of the issues we have had with our van apply to other vans, nor do we intend to imply it. However, for us, it has been a time of difficulty and in some areas continues to be. One of the biggest disappointments has been while we have apprised Supreme of issues as they occurred (complete with pictures) we were never to receive any acknowledgement from your company. While we appreciate your desire not to have to deal with the public once you have so your van, it does not help a purchaser when a van dealership is less than helpful. As all of the above is factual, we are now looking at ways to make this information available to a wider audience. This may assist people as part of their informed choice determination should they be looking at the new van market. Sincerely Name and address Provided to Supreme Post Script 4 November 2015:- No comment received from Supreme to this letter nor the letter sent 22 Sept 2015
Supreme Basecamp Caravan
Supreme Melbourne fine while placing order for BaseCamp, Terrible in after sales service they don't want to know about our complaints and do not return phone calls or Emails. As there was no Supreme Dealer in Queensland at the time of order, we Drove from Rockhampton to Craigeeburn Melbourne to collect BaseCamp, when we arrived Van not ready, alterations had to be done to loading ramps on back (still not happy with them). Ordered a full size fridge did not get what we ordered. Air Conditioner was not what we ordered. BBQ was not what we ordered.... Step weld broken we had to pay for it to get repaired Cost of repairs $88.00. Handbrake and jockey wheel Broken from when we collected the van. Squeak in roof they don't want to know about that. Leak in front window, they did pay to get that repaired. Radio /DVD player won't turn off we have had to order a new one, not knowing if they will refund our money, as no one will return our calls. Microwave did not work properly we repaired that. Good layout of Van Very Bad after sales service.
Questions & Answers
Hi , we are wondering what type of Jack do Supreme supply with their new vans. Colin
Hi , we are wondering what type of Jack do Supreme supply with their new vans. Colin
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