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Supreme Caravans

Supreme Caravans

3.2 from 57 reviews · View Statistics

Reviews

  • Product Quality
    3.0 (2)
  • Return Claim MadeYes (1) · No (1)
  • Customer Service
    1.0 (2)
  • Warranty Claim MadeYes (1) · No (1)
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Cheryl

CherylSouth West, WA

Would never touch a supreme again.

published

We have a 3 year old supreme classic. Nice van but have just had our 7th major thing go wrong. This time an illeagal power inlet to van which fused onto our cord. Have had to replace gas regulator . Trip out switch. 2x taps. Roof hatches in bathroom and shower, kept going up slightly when travelling. Very frustrating and shocked now to find out this electrical fitting is illeagal.

Incentivised ReviewNo
TEB

TEBSouth East Queensland, QLD

  • 6 reviews
  • 7 likes

Do not be misled.

published

Photos and emails to prove they are dishonest. Check the swaying by towing it yourself being aware it is empty before you hand over the final payment. Check the weigh bridge certificate is not a $20.00 cash job to certify the weights are correct as we got.

Product Quality
Customer Service
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1 comment
TEB
TEB

Be very careful when dealing with Supreme.

Phillip K

Phillip KGreater Melbourne (Outer), VIC

our pick up

published

we picked up our Supreme classic tourer amidst all their hype re the pick up excitement that you were supposed to feel that was supposed to be generated by them but the excitement of picking up our new van was not as per their statements probably because we were previous owners with a trade in not requiring their OVERPRICED EXTRAS AND ADD ONS needing only a new set of anti sway bars which they fitted for us for a lot more than it was worth. Whilst waiting we were informed that coffee was only available at the nearby shop whilst we waited.Great van very happy but felt very let down as we drove home

Product Quality
Customer Service
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Poor quality product as the service is worse

published

Would be the most unprofessional company I have ever dealt with. Low standard of workmanship on construction with a lot of faults and inferior materials. They ignored all requests from dealer and ourselves to sort problems. Lies everytime we spoke to someone from Supreme.
We gave up and sold van 8 months after having it built. So many people we know have problems witb alot of van brands. Over the whole caravaning and going back to boats.

Jasper1st

Jasper1stWoonona

  • 3 reviews
  • 12 likes

Leaking Van

published

We bought our Supreme Van 18.6 Executive, paid over $55k, the van is now 6 years old, we had continual leaks in the roof area and the back of the van into the ensuite, the van actually leaked on our first trip, the sales agent was of no assistance and Supreme would not talk to us, we were directed to the dealer.
Supreme offered no assistance on how to rectify the leaking issue, eventually I repaired the leak using a combination of 3m Extreme Tape and Thermoshield Paint from Enviro Queensland, so far so good.
Considering you pay a large amount of money for this purchase, the after sales service is non existent.

Mickey T

Mickey TPerth

  • 2 reviews
  • 3 likes

Supreme problems

published

2 year old Supreme Classic, pressure valve failed ceiling board cracked, floor very spongy, did complain to supreme but to no avail, ugh??? Very sad, stitching on upholstery has torn.

Coop

CoopGold Coast

  • 2 reviews
  • 4 likes

Not so Supreme, buyer beware

published
1 comment
Coop
Coop

A note to the above. We were only able to use the van for a total of 9 days in nearly 9 months due to inability to get warranty work and sway rectified.

Norm

NormPerth, WA

  • 2 reviews
  • 3 likes

Extremely unhappy wouldn't recommend to anyone

published
John

JohnPerth, WA

  • 2 reviews
  • 1 like

Very disappointing van

published

We have a semi off road van, it’s had to be strengthened and fixed a couple of times, not any off roads at all. Stove has moved, back bathroom panel split. Shower door fell off and gouged floor. Jack will not lift the van, on asking for another after 5 months they sent us exactly the same. Not pleased and will never advise anyone to get one at all. Just cost me $2500 for a new fridge. It’s 6 years old.

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MBonello

MBonelloAU

  • 2 reviews
  • 3 likes

Lots of hiccups after the warranty run out (within one yr)

published
1 comment
MBonello
MBonello

And forgot to mention that the fridge fan had to be replaced as well

tommo

tommoPilbara, WA

  • 2 reviews
  • 2 likes

Van is good but appliances are crap

published

14 after purchase the microwave crap itself, the electrical element crap itself and now the element in the hot water system has gone, not happy cant get help anywhere

Tine

TineWalgett

30th anniversary supreme caravan

published

We collected our van in 2016 and hardly used it for first twelves this. During this time their toe splash back cracked in two places, shower hose broke, strips came off five doors, clips that attach box under bed have broken therefore bed is not attached to floor, outside fold down table is cracked, all within twelve months. Workmanship is not great for a van that cost a lot of money. I did expect better. Wonder what's ahead.

yackan

yackan

  • 2 reviews
  • 7 likes

Lemon Caravans & RV Aust

published

Before buying van join Lemon Caravans & RV Australia to see issues with Supreme Caravans.A must beforr you buy ANY VAN ESPECIALLY SUPREME.

Peter L

Peter LQueensland, 4060

  • Verified customer

Supreme Caravan - consider carefully

published
Bad Bazza

Bad BazzaBrisbane

  • 2 reviews
  • 4 likes

Be Ignored Or Abused

published
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Supreme arrogance

published
Julie

Julie

  • 2 reviews
  • 2 likes

Pathetic

published

worst company ever delt with

published

This company should not be allowed to make or sell caravans they treat people like they are trash when it comes to warranty problems i will never deal with this company as long as I live I'm holding my breath about the court case pending . I don't like being treated like an idiot

Slack after warranty treatment

published
Not happy

Not happy

  • 2 reviews
  • 2 likes

Caravan warranty and service

published

Purchased 23ft Spirit in Feb 2016. Drove to Melbourne to collect and delivery was terrible. Reception lady was rude and even though we had pre arranged collection time, the van was not ready and we waited 5 hrs for them to finish. The van was filthy and damage done to floor, walls and kitchen bench. Washing machine was installed incorrectly.
This was mentioned to staff who were uninterested. Months later issues still not resolved.
My advice is NEVER PURCHASE A SUPREME. They are only interested in taking your money and nothing else.

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Questions & Answers

Alan R.

Alan R.asked

Hi, could you please let us know the remedy for pin 8 on the 12 pin plug melting. Van is 18 months old. Have heard of people taking the wires from plug and socket on pin 8 and joining them in a single Anderson plug. Your input would be appreciated. Cheers Alan. Pin 8 is the fridge supply.

No answers
Leanne P.

Leanne P.asked

Hi we are having problems with the 2 water tanks for free camping we keep running out of water but when we refill the tank we put 75litres in only there is no tap under the tanks to swap it over

No answers
Gary C.

Gary C.asked

How do you fix a flicmarster tap in the shower

No answers

Get an answer from our members and Supreme Caravans representatives

Details

CategoryPhysical Shops and Caravan & Camper Trailer Shops
Seller Type Manufactures Own Products
After Sales ServiceYes
Manufacturer Warranty3 year(s)

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