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SureSave

SureSave (page 2 of 8)

3.7 from 146 reviews

Easy to set up

Travel insurance was a requirement for our tour but we would have taken it out anyway for peace of mind. SureSave was suggested by our travel agent and the process of setting it up was simple with no assistance required. We thought that the premium was reasonable.

Insurance claim madeNo
1 comment
Hi Alan, thanks for the review, we appreciate it! Great to hear that you found your policy to be competitive and easy to set up. You're right, it's all about that peace of mind while travelling. Hope you had a great time on your tour! Elenor, Customer Experience www.suresave.com.au

Excellent customer service

SureSave was the only company l could find who would cover my husbands pre-existing heart related medical condition at an affordable cost when we travelled to the USA & Canada recently. It gave us great 'peace of mind' & made the trip possible.

Insurance claim madeNo
1 comment
Hi Diane, thanks for the review. Terrific to hear we were able to offer cover for your husband's heart condition. It's really nice to know we were able to give you peace of mind, especially in the US where medical treatment, should you need it, can be expensive. Hope you both enjoyed your trip! Elenor, Customer Experience www.suresave.com.au

Easy and convenient

The policy seemed to be reasonable and covered what I wanted. price semmed reasonable. It was easy to set up and suggested by the travel agent through which i did the booking. No customer support required.

Insurance claim madeNo
1 comment
Hi Garry, thanks for the review, we appreciate it! Glad to hear your travel agent recommended travel insurance for your trip, and that you were satisfied with our cover and prices. Hope you had a great time on your trip! Elenor, Customer Experience www.suresave.com.au

Great service

Very pleased our Agent Anne encouraged ous to have Travel Insurance. We did unfortunately have to use it because every part of a $5K trip, airfares, cars, accomodation changed, due to unexpected illness followed by Dads passing.

Insurance claim madeYes
1 comment
Hi Gwenda and Mark, thank you for taking the time to share your experience. I'm sorry to hear about the loss of your father. Please accept our sincerest condolences, and I'm glad to hear we were able to provide you both with support for your trip during this difficult time. Elenor, Customer Experience www.suresave.com.au

No receipt of payment received

Easy to set up.
I was supposed to provide the company I travelled with, a receipt of my payment to you but I never received one.
That didn't impress me.

Insurance claim madeNo
1 comment
Hi Kel, thank you for the review and for your frank feedback. The receipt of payment should appear on your Certificate of Insurance, under the heading "Tax Invoice". If you do need an additional copy for your records, please email your details through to elenor@suresave.com.au and I can sort one out for you. Elenor, Customer Experience www.suresave.com.au

We feel confident insuring with SureSave

Policy was easy to set up and from past experience feel very satisfied with the service provided
We did not have to make a claim on illness but did loose my jacket in Barcelona, only noticed it missing when we were on the train back to Madrid, so could not report the loss

Insurance claim madeNo
1 comment
Hi Andrea, thanks for the review. Glad to hear you found the setup process to be easy, and that you've been happy with our services so far. I'm sorry to hear about your lost jacket - we do require that lost items be reported, however you're still welcome to submit a claim if you wish. I hope the rest of your trip was smooth sailing. Elenor, Customer Experience www.suresave.com.au

Trips to Italy, France, Belgium and Egypt

The insurance policy was easy to set up and reasonably good value considering my age (72). I did not need to make a claim. If the need had arisen I am confident that it would have been fairly straightforward and I would use SureSave again.

Insurance claim madeNo
1 comment
Hi Pete, thanks for sharing your review. Your trip sounds amazing, hope you had a terrific time! Great to hear your trip went smoothly and you didn't need to claim, but I'm pleased to hear you found your policy to be good value and that we were able to provide you with confidence in the event of a claim. Elenor, Customer Experience www.suresave.com.au

Easy to set up and no drama to change cover

We thought this was very good value. The policy was easy to set up and hassle free when we needed to make alterations. The staff were very friendly and efficient.

Insurance claim madeNo
1 comment
Hi Carol, hope you had a great trip. I'm pleased to hear it was an easy process for you to set up and amend your policy. Will pass on the positive feedback to the team, thanks for the review! Elenor, Customer Experience www.suresave.com.au

Good Service.

Policy was good value and easy to set up. My travel agent made sure the cover was right for me.
I didn't have to make a claim, so I don't need to respond there.

Insurance claim madeNo
1 comment
Hi Sonia, thanks for the review. Great to hear your travel agent provided you with such great service, and that you found your policy to be good value. Hope you had a great time on your trip! Elenor, Customer Experience www.suresave.com.au

Review of SureSave

The policy was reasonably easy to setup. The policy would possibly have been good value had I need to make a claim. The provider's customer support was satisfactory and quick.

Insurance claim madeNo
1 comment
Hi Michael, thanks for taking the time to leave a review. Glad to hear you were pleased with your policy setup and with our customer support. Hope you had a lovely time on your trip! Elenor, Customer Experience www.suresave.com.au

Outstanding customer service

Great value and Customer service was outstanding by Katrina at Joondalup. I will definitely be back to use Sure Save again next holiday that's for sure. my dad also was impressed when he used them.

Insurance claim madeNo
1 comment
Hi Dave, thanks for the review. Glad to hear you and your dad found your policies to be good value. Also great to hear about your excellent experience with your agent, she sounds like a star! Hope you had a terrific trip. Elenor, Customer Experience www.suresave.com.au

Terrific service, thank you

In the past I have found the process of arranging travel insurance on line somewhat of a risk, so I was pleased to find someone who was helpful with any queries I had and didn't make me feel like I was being silly or over cautious. The policy was great value (RACT discount).

Insurance claim madeNo
1 comment
Hi James, great to hear you got all your queries answered in a helpful manner. It's fantastic that you took the time to ask questions - it's important for travellers to be well-informed so they can be confident that their cover is right for them. Thanks for the review, we appreciate it. Elenor, Customer Experience www.suresave.com.au

great product

great product, no hassles when purchasing or in any stage
would recommend to friends and fsmaily and would definitely use suresave again for insurance
luckily I did not need to make a claim but was great having the piece of mind of insurance for my trip

Insurance claim madeNo
1 comment
Hi Kelsey, thanks for taking the time to leave a review! Glad to hear you were pleased with your policy and that we were able to provide peace of mind on your trip. Hope you had a great time on your trip! Elenor, Customer Experience www.suresave.com.au

My safe guard

Good value, easy set up as ongoing customer. Luckily didn't need to claim, so not sure how good support is at this point, hope never will have to, but i am sure you will be there for me.

Insurance claim madeNo
1 comment
Hi Faye, thanks for the review. I'm pleased to hear you found your policy to be good value and easy to set up. Glad to hear your trip went smoothly and you didn't need to claim - it's always nice when holidays go to plan! Elenor, Customer Experience www.suresave.com.au

Best policy I've ever had

Actually read the whole policy and felt very cared for. Thank you Policy was very easy to set up. The travel agency suggested the policy and I was very thankful.

Insurance claim madeNo
1 comment
Hi Adee, thank you for the kind words. It's great to hear that you took the time to get to know your cover, not everyone does! I'm really pleased to hear that the policy made you feel cared for while on your trip. We definitely put effort into making sure we explain our cover in a user-friendly way, so thanks again for reading. Elenor, Customer Experience www.suresave.com.au

Peace of mind

Our agent at Vivid Travel suggested the policy and we trust her
The policy was good value
We have used Sure Save before and would use again
Didn't have to claim but know it would have been fine if I needed to

Insurance claim madeNo
1 comment
Hi Brooks, always terrific to hear from a loyal customer! Great to hear both you and your agent at Vivid Travel have been pleased with our policies. Thanks for taking the time to leave a review, we appreciate it! Elenor, Customer Experience www.suresave.com.au

didnt use it but felt secure in having the insurance

Easy to set up by RACT, RACT gave good support and I followed there recommendations. RACT Travel is here in Launceston Tasmania. RACT - Royal Automobile Company Tasmania. Feel insurance is important for travel, especially on cruises. Thank you

Insurance claim madeNo
1 comment
Hi Sally, thanks for sharing your review. Glad to hear your trip went smoothly, and that you found your policy easy to set up with RACT. Hope you had a great time on your trip! Elenor, Customer Experience www.suresave.com.au

Excellent in every way

Certainly good value. On line screening for pre existing conditions was simply. My experience, given my age, was that insurance became more and more difficult, especially with pre existing medical conditions. SureSave just made it quick and stress free. Thank you.

Insurance claim madeNo
1 comment
Hi Peter, thanks for the review! Really pleased to hear that you found the process to be quick and stress free - I'm glad we could assist. Hope you had a lovely time on your trip. Elenor, Customer Experience www.suresave.com.au

A great way to go

Have gone with SureSave a few times now. Very easy to set up, and being someone with a medical condition, you get your results straight away. Easy to deal with.

Insurance claim madeNo
1 comment
Hi Wills, always great to hear from a repeat customer. Glad to hear you found the setup process to be easy and efficient. Hope you had a great trip, we look forward to hearing from you before your next adventure! Elenor, Customer Experience www.suresave.com.au

survey

yes it was easy
.and kelly is a very good travel agent
it is the first holiday i have had for a very long time
and thoroughly enjoyed the cruise

Insurance claim madeNo
1 comment
Hi Marianne, thanks for the review - great to hear you found it easy to set up your policy. Glad you had a terrific time on your cruise, sounds like a well-deserved holiday! Elenor, Customer Experience www.suresave.com.au

Page 2 of 8

Questions & Answers

I was about to purchase the ultimate cover for a Nepal Trek until I read Louj's review below. I am now seeking alternative quotes. Would you please explain why Sure Save took so long to settle his claim? Are there any hidden clauses that Sure Save uses to deny claims in circumstances described by Louj?
2 answers
Any settlement is probably subject to the way the insurance company interprets the policy. As I stated earlier read the 92 pages of the PDS very carefully and think of all possibilities arising from that situation. If necessary obtain clarification in writing from the insurer. JackHi Avr, Unfortunately this was a case of human error which resulted in the claim being underpaid. The customer alerted us to the error 2 days after the claim was settled, after which the claims officer immediately put in request to have this rectified. The full payment to the customer was processed within 5 working days as it needed to be approved by their supervisor and go through the payment process. We understand that this is not an ideal situation and apologise sincerely to the customer that they had a negative experience. However please rest assured this was human error and not an issue with the coverage included in the customer's plan. We hope you have an amazing time in Nepal! Customer Experience, SureSave

Is the Age requirement, 80 . based on date cover taken out .age during travel. i.e turn 81 during travel
1 answer
There’s no age-limit for our Comprehensive international and Domestic plans. However, if you are 81 or over, we will ask you some questions about your health and lifestyle at the time you buy your policy and then determine whether we will offer you cover and on what terms. You will need to enter the age you are when you buy the policy. It does not matter if you have a birthday before departure or within the trip.

Hi There, I have been recommended to use your company for travel insurance on our overseas hoilday to Vietnam and Cambodia in May 2018. I have question in regard to Events under item 2.5 Someone at home is sick, injured or dies. I am the power of attorney and next of kin to my auntie who has no children of her own, who has recently in November 2017 has been admitted to a nursing home to live after 67 years in her own home. It become to much for her to look after now. Am I and my wife covered under your travel insurance policy for costs to return home unexpectantly if she was to die?
2 answers
Hi This isn’t my company sorry. I just used them last year for my trip to the USA. I found them very hard to deal with.... they made me feel like a criminal when all I wanted to do was claim what I was entitled to, when I became sick. I would not use sure save againHi Stephen, Thanks for submitting your question. The listed events under benefit 2.5 include where you are unable to travel due to certain incidents occurring to a close relative of you or your travelling companion. The policy wording has a special definition of a close relative which can be found on page 81. From the information you've provided, although you are the next of kin to your aunt, it is not apparent that she would fall under the policy definition for this cover to apply. ‘close relative’ means your relative (or a relative of a member of your travelling party) who is residing in Australia or New Zealand. It includes only these relations: spouse, de facto partner; parent, parent-in-law, de facto parent and de facto parent-in-law; child, daughter-in-law, son-in-law; brother, sister, brother-in-law and sister-in-law; grandchild and grandparent; step-parent, step-son and step-daughter; fiancé and fiancée; legal guardian; and niece and nephew. We do not have any exclusions against offering cover for a close relative who is in a nursing home, however there is an ‘Existing Medical Conditions Claim Cap’ which means that, should a claim arise from an existing medical condition, the most we will pay is $2000 for each primary traveller. Hope this helps - it is important to read the policy wording and determine if the cover offered is right for you. Elenor, Customer Experience www.suresave.com.au

Details

SureSave
Contact Number 1300 787 376
Australian OwnedYes

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