- Travel Insurance - Domestic Plan
- Verified customer
I liked the content of the policy.
It was easy to set up before my trip.
The train staff were very helpful at all times and nothing was too much trouble.
- Travel Insurance - Comprehensive Plan
- Verified customer
Easy to set up
Travel insurance was a requirement for our tour but we would have taken it out anyway for peace of mind. SureSave was suggested by our travel agent and the process of setting it up was simple with no assistance required. We thought that the premium was reasonable.
Excellent customer service
SureSave was the only company l could find who would cover my husbands pre-existing heart related medical condition at an affordable cost when we travelled to the USA & Canada recently. It gave us great 'peace of mind' & made the trip possible.
We feel confident insuring with SureSave
Policy was easy to set up and from past experience feel very satisfied with the service provided
We did not have to make a claim on illness but did loose my jacket in Barcelona, only noticed it missing when we were on the train back to Madrid, so could not report the loss
Trips to Italy, France, Belgium and Egypt
The insurance policy was easy to set up and reasonably good value considering my age (72). I did not need to make a claim. If the need had arisen I am confident that it would have been fairly straightforward and I would use SureSave again.
Terrific service, thank you
In the past I have found the process of arranging travel insurance on line somewhat of a risk, so I was pleased to find someone who was helpful with any queries I had and didn't make me feel like I was being silly or over cautious. The policy was great value (RACT discount).
great product, no hassles when purchasing or in any stage
would recommend to friends and fsmaily and would definitely use suresave again for insurance
luckily I did not need to make a claim but was great having the piece of mind of insurance for my trip
didnt use it but felt secure in having the insurance
Easy to set up by RACT, RACT gave good support and I followed there recommendations. RACT Travel is here in Launceston Tasmania. RACT - Royal Automobile Company Tasmania. Feel insurance is important for travel, especially on cruises. Thank you
Excellent in every way
Certainly good value. On line screening for pre existing conditions was simply. My experience, given my age, was that insurance became more and more difficult, especially with pre existing medical conditions. SureSave just made it quick and stress free. Thank you.
Questions & Answers
Live in Australia, about to go on a 7 day fishing trip, will be on the mothership each night, during the day going on smaller boats to fish rivers/creeks in the Kimberley. Have selected "Australian Waters". My question is, will this still cover us when we get off the vessel on dry land ?
E.g. Medical evac if required ?
Yes you would be covered for medical evacuation if you call our Emergency Assistance team.
SureSave Customer Experience
I was about to purchase the ultimate cover for a Nepal Trek until I read Louj's review below. I am now seeking alternative quotes. Would you please explain why Sure Save took so long to settle his claim? Are there any hidden clauses that Sure Save uses to deny claims in circumstances described by Louj?
Any settlement is probably subject to the way the insurance company interprets the policy. As I stated earlier read the 92 pages of the PDS very carefully and think of all possibilities arising from that situation. If necessary obtain clarification in writing from the insurer.
Unfortunately this was a case of human error which resulted in the claim being underpaid. The customer alerted us to the error 2 days after the claim was settled, after which the claims officer immediately put in request to have this rectified. The full payment to the customer was processed within 5 working days as it needed to be approved by their supervisor and go through the payment process.
We understand that this is not an ideal situation and apologise sincerely to the customer that they had a negative experience. However please rest assured this was human error and not an issue with the coverage included in the customer's plan.
We hope you have an amazing time in Nepal!
Customer Experience, SureSave
Is the Age requirement, 80 . based on date cover taken out .age during travel. i.e turn 81 during travel
There’s no age-limit for our Comprehensive international and Domestic plans. However, if you are 81 or over, we will ask you some questions about your health and lifestyle at the time you buy your policy and then determine whether we will offer you cover and on what terms.
You will need to enter the age you are when you buy the policy. It does not matter if you have a birthday before departure or within the trip.
|Category||Travel Insurance||Travel Insurance||Travel Insurance||Travel Insurance|
|Contact Number||1300 787 376||1300 787 376||1300 787 376||1300 787 376|
|24-Hour Phone Contact||No||No||No||No|
|Online Live Chat||No||No||No||No|
|Underwriter||XL Insurance Company SE||XL Insurance Company SE||XL Insurance Company SE||XL Insurance Company SE|
|Maximum Age Covered||111 years old||76 years old||111 years old||76 years old|
|Overseas Emergency Assistance||Unlimited||Unlimited||Not Covered||Unlimited|
|Emergency Dental||$1,000||$1,000||Not Included||$1,000|
|Pregnancy (max weeks)||26 weeks||26 weeks||26 weeks||26 weeks|
|Resumption of Journey||$3,000||Not Included||Not Included||$3,000|
|Hospital Cash Allowance||$6,000||Not Included||Not Included||$6,000|
|Overseas Emergency Medical & Hospital Expenses||Unlimited||Unlimited||Not Covered||Unlimited|
|Loss of Income||$2,000||Not Included||Not Included||$10,400|
|Permanent Disability||$12,500||Not Included||Not Included||$12,500|
|Luggage & Personal Effects|
|Theft of Cash||$250||$250||$250||$250|
|Delayed Luggage||$500 for over 12 hours||$250 after 12 hours||$500 after 12 hours||$500 after 12 hours|
|Credit Card Fraud||$2,000||$1,000||$2,000||$250|
|Travel Documents / Passport||$2,000||Unlimited||Not Included||$2,000|
|Maximum Single Item Limit||$4,000 (Laptops, Notebooks, Tablets, Cameras)||$4,000 (Laptops, Notebooks, Tablets, Cameras)||$4,000 (Laptops, Notebooks, Tablets, Cameras)||$4,000 (laptops, notebooks, tablets, cameras)|
|Luggage & Personal Effects||$12,000||$3,000||$4,000||Included|
|Rental Vehicle Excess||$5,000||Not Included||$5,000||$5,000|
|Motorbike / Moped Coverage||Included||Included||Included||Included|
|Domestic Pet Care||Not Included||Not Included||Not Included||Not Included|
|Special Activities Packages|
|Golf||Not Included||Not Included||Not Included||Not Included|
|Adventure||Not Included||Not Included||Not Included||Not Included|
|Snow / Ski||Included||Included||Included||Included|
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