The policy offered was exactly what we required and we choose SureSave as a group due to past involvement. On one tour a player's (15 year old) luggage was accidently sent to another continent. SureSave were contacted and they immediately authorised for us to purchase the necessary clothes and toiletries for him to be able to operate normally in his day to day activities.
Pre-existing medical conditions covered :)
I had some pre-existing medical conditions so the cost was double what my partner paid. But that was ok with me given my state of health.
Very easy to set up, did it all on line. Very happy with the easy-to-use web site.
I called customer support as I needed to change the dates , very helpful. Great email communication after i purchased the policy. Very impressed.
You always require insurance
I have used SureSave numerous times and never had a problem although I have never made a claim. As I need pre existing medical insurance I always ring and discuss with customer support staff to make sure I have what I require. Customer support have always been very professional and helpful with all my questions and I can honestly say the policy is easy to set up.
WORST INSURANCE COMPANY I HAVE EVER DEALT WITH! SAVE YOURSELF THE HEARTACHE AND STAY AWAY!!!
Longest most tedious insurance claim of any sort I have ever experienced in my life. Can take weeks on end to respond... and we are heading into the 5th month and this claim has still not been finalised. Get ready for a long drawn out experience... or just pray you don't have any illness or misadventure while traveling and have to claim from a service you paid for.
Happy with the cover provided
.Policy issued was good value - more particularly re the pre-existing medical condition cover.
. Policy not the easiest to set up as had to negotiate the initial refusal re pre-existing content - maybe partly my fault as originally might not have clearly outlined the status of my non hodgkins lymphoma cancer.
. Well satisfied with the manner in which cover set up - consultants David/Nathan most helpful/courteous in our dealings
It is the most important part of any overseas trip
This is the second time i have used SURESAVE after being recommended to me by my travel agent a few years ago.Now that i do all my own planning and booking Suresave is a crucial part my travel.Your policy is easy to understand and reasonably priced.Its sad to see changes made due to people not doing the right thing....Thanks again and i will be using you again next year.....
If you can't afford insurance ... you can afford to travel
I never travel without it. A friend had an accident in USA and was covered for all medical costs, otherwise she would have had to pay huge medical bills.
I have not made a claim as yet and I hope never to make one
Never Use This Company
SureSave were the most unhelpful company I have ever dealt with. Don't ever use them.
They would have rather me stay in England for around 5 weeks and have operate than send me home Business Class to Australia. their is a lot more to this story but can't go into it
October 3rd 2017 Update: Worst company ever
I'm on your side never go with this company they are very unhelpful, rude and don't get back to you. Just don't use them. I gave them my phone number to. All be re some help of claiming still haven't heard a wore
November 28th 2017 Update: Never Ever Use This Company
Perfect cover no need to worry.
The cover was excellent with all the protection that would ever be needed.Compared with other policies that we have had in the past your coverage was tops as I have had health problems in the past and never had a claim it is still good to have the confidence in your insurer. Policy costs were very competitive with others with in my opinion you are better than most thank you, til next time regards John and Lidia Hollister.
Insurance for travel unfortunately a necessity
The policy is a necessity for travel overseas, outside of Australia would not travel without it. It is unfortunate that we have to pay an additional fee over and above what we are currently paying within Australia through Medicare to travel.
Expensive but having trouble finding insurers for pre-existing conditions even though I have never h
Good value? - don't know, didn't have to claim but thought premium excessive.
Easy to set up? - not particularly, would like to gain reduction in premium for future cover having had no claim and because of never having had a medical or other emergency in my life.
Customer Support? - Grateful you covered me fully.
I am not very computer literate so cannot upload proof of policy.
WARNING WARNING WARNING!!!!!!! Avoid this company
Sure Save made claiming on my travel insurance the most painful experience.
Their response time was appalling and they did everything to avoid paying the claim.
Being uninsured would give you more peace of mind then being insured with these thieves.
The claims consultants are extremely well trained to frustrate you, mitigate their payouts and to blatantly rob you.
BE WARNED!!!!!! Don't find out the hard way!!! Avoid SURE SAVE. Only thing they are sure to save is themselves from paying out!!!!! Typical dudding insurance company. Zero stars.
Your organisation cost me time and money
It took a long time to answer my emails whilst I was in England.I was phoned in England early in the morning 1am - 4am (very annoying) then you didn't confirm our discussion by email, hence, I was not able to go to Kenya for 2 weeks as I was not sure if i was covered for insurance. It is not sufficient to say something on the phone without confirming that conversation for such an important matter. This inaction has cost me time and money .
I now have to go to Kenya from Australia.
The last 3 overseas trips we have used Sure Save and each time the process was seamless. We consider the premium was good value. This last trip we made our 1st claim, again the process was simple. the claim was processed efficiently with minimal queries. we will definitely use Sure Save in the future.
Questions & Answers
Live in Australia, about to go on a 7 day fishing trip, will be on the mothership each night, during the day going on smaller boats to fish rivers/creeks in the Kimberley. Have selected "Australian Waters". My question is, will this still cover us when we get off the vessel on dry land ?
E.g. Medical evac if required ?
Yes you would be covered for medical evacuation if you call our Emergency Assistance team.
SureSave Customer Experience
I was about to purchase the ultimate cover for a Nepal Trek until I read Louj's review below. I am now seeking alternative quotes. Would you please explain why Sure Save took so long to settle his claim? Are there any hidden clauses that Sure Save uses to deny claims in circumstances described by Louj?
Any settlement is probably subject to the way the insurance company interprets the policy. As I stated earlier read the 92 pages of the PDS very carefully and think of all possibilities arising from that situation. If necessary obtain clarification in writing from the insurer.
Unfortunately this was a case of human error which resulted in the claim being underpaid. The customer alerted us to the error 2 days after the claim was settled, after which the claims officer immediately put in request to have this rectified. The full payment to the customer was processed within 5 working days as it needed to be approved by their supervisor and go through the payment process.
We understand that this is not an ideal situation and apologise sincerely to the customer that they had a negative experience. However please rest assured this was human error and not an issue with the coverage included in the customer's plan.
We hope you have an amazing time in Nepal!
Customer Experience, SureSave
Is the Age requirement, 80 . based on date cover taken out .age during travel. i.e turn 81 during travel
There’s no age-limit for our Comprehensive international and Domestic plans. However, if you are 81 or over, we will ask you some questions about your health and lifestyle at the time you buy your policy and then determine whether we will offer you cover and on what terms.
You will need to enter the age you are when you buy the policy. It does not matter if you have a birthday before departure or within the trip.
|Category||Travel Insurance||Travel Insurance||Travel Insurance||Travel Insurance|
|Contact Number||1300 787 376||1300 787 376||1300 787 376||1300 787 376|
|24-Hour Phone Contact||No||No||No||No|
|Online Live Chat||No||No||No||No|
|Underwriter||XL Insurance Company SE||XL Insurance Company SE||XL Insurance Company SE||XL Insurance Company SE|
|Maximum Age Covered||76 years old||111 years old||76 years old||111 years old|
|Overseas Emergency Assistance||Unlimited||Not Covered||Unlimited||Unlimited|
|Emergency Dental||$1,000||Not Included||$1,000||$1,000|
|Pregnancy (max weeks)||26 weeks||26 weeks||26 weeks||26 weeks|
|Resumption of Journey||$3,000||Not Included||Not Included||$3,000|
|Hospital Cash Allowance||$6,000||Not Included||Not Included||$6,000|
|Overseas Emergency Medical & Hospital Expenses||Unlimited||Not Covered||Unlimited||Unlimited|
|Loss of Income||$10,400||Not Included||Not Included||$2,000|
|Permanent Disability||$12,500||Not Included||Not Included||$12,500|
|Luggage & Personal Effects|
|Theft of Cash||$250||$250||$250||$250|
|Delayed Luggage||$500 after 12 hours||$500 after 12 hours||$250 after 12 hours||$500 for over 12 hours|
|Credit Card Fraud||$250||$2,000||$1,000||$2,000|
|Travel Documents / Passport||$2,000||Not Included||Unlimited||$2,000|
|Maximum Single Item Limit||$4,000 (laptops, notebooks, tablets, cameras)||$4,000 (Laptops, Notebooks, Tablets, Cameras)||$4,000 (Laptops, Notebooks, Tablets, Cameras)||$4,000 (Laptops, Notebooks, Tablets, Cameras)|
|Luggage & Personal Effects||Included||$4,000||$3,000||$12,000|
|Rental Vehicle Excess||$5,000||$5,000||Not Included||$5,000|
|Motorbike / Moped Coverage||Included||Included||Included||Included|
|Domestic Pet Care||Not Included||Not Included||Not Included||Not Included|
|Special Activities Packages|
|Golf||Not Included||Not Included||Not Included||Not Included|
|Adventure||Not Included||Not Included||Not Included||Not Included|
|Snow / Ski||Included||Included||Included||Included|
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