yes it was easy
.and kelly is a very good travel agent
it is the first holiday i have had for a very long time
and thoroughly enjoyed the cruise
The policy offered was exactly what we required and we choose SureSave as a group due to past involvement. On one tour a player's (15 year old) luggage was accidently sent to another continent. SureSave were contacted and they immediately authorised for us to purchase the necessary clothes and toiletries for him to be able to operate normally in his day to day activities.
Travel Insurance Available When you Need it.
I have a pre existing medical condition and was so happy to be able to answer a thorough questionnaire and obtain travel insurance. I will use Sure Save again, it was easy to set up and very competitive pricing
Pre-existing medical conditions covered :)
I had some pre-existing medical conditions so the cost was double what my partner paid. But that was ok with me given my state of health.
Very easy to set up, did it all on line. Very happy with the easy-to-use web site.
I called customer support as I needed to change the dates , very helpful. Great email communication after i purchased the policy. Very impressed.
I have a pre existing medical condition so find obtaining travel insurance difficult to obtain although I have never made a claim. I have used SureSave several times and find the staff helpful.
You always require insurance
I have used SureSave numerous times and never had a problem although I have never made a claim. As I need pre existing medical insurance I always ring and discuss with customer support staff to make sure I have what I require. Customer support have always been very professional and helpful with all my questions and I can honestly say the policy is easy to set up.
WORST INSURANCE COMPANY I HAVE EVER DEALT WITH! SAVE YOURSELF THE HEARTACHE AND STAY AWAY!!!
Longest most tedious insurance claim of any sort I have ever experienced in my life. Can take weeks on end to respond... and we are heading into the 5th month and this claim has still not been finalised. Get ready for a long drawn out experience... or just pray you don't have any illness or misadventure while traveling and have to claim from a service you paid for.
Happy with the cover provided
.Policy issued was good value - more particularly re the pre-existing medical condition cover.
. Policy not the easiest to set up as had to negotiate the initial refusal re pre-existing content - maybe partly my fault as originally might not have clearly outlined the status of my non hodgkins lymphoma cancer.
. Well satisfied with the manner in which cover set up - consultants David/Nathan most helpful/courteous in our dealings
It is the most important part of any overseas trip
This is the second time i have used SURESAVE after being recommended to me by my travel agent a few years ago.Now that i do all my own planning and booking Suresave is a crucial part my travel.Your policy is easy to understand and reasonably priced.Its sad to see changes made due to people not doing the right thing....Thanks again and i will be using you again next year.....
Insurance is a must.
I have always used your service for well over ?11 years and only had one minor claim in that time - happy but sense you are more expensive than other providers.
Sure save is hard to review when I don't need to make a claim. Surfboards were in the package so I was happy to use Suresave as it's difficult to find a provider who covers surfboards. The paperwork was simple and easy to understand
If you can't afford insurance ... you can afford to travel
I never travel without it. A friend had an accident in USA and was covered for all medical costs, otherwise she would have had to pay huge medical bills.
I have not made a claim as yet and I hope never to make one
Never Use This Company
SureSave were the most unhelpful company I have ever dealt with. Don't ever use them.
They would have rather me stay in England for around 5 weeks and have operate than send me home Business Class to Australia. their is a lot more to this story but can't go into it
October 3rd 2017 Update: Worst company ever
I'm on your side never go with this company they are very unhelpful, rude and don't get back to you. Just don't use them. I gave them my phone number to. All be re some help of claiming still haven't heard a wore
November 28th 2017 Update: Never Ever Use This Company
This is my second time I have written on this site about SureSave. This time I will tell abit of my story back in August I was in Sapin and I severed my Achilles Tendon, the next day I went to the best doctor on the Island and he advised that i had just had Tendonitis bandaged it up and said I would be ok within about 2-3 weeks (silly me I believed him).
Anyway by the time I got to England i went to the hospital and they advised I had Severed my Achilles (I came home to have my operation still in a boot) Now to make a long story short since day one of ringing this company for help I have had nothing but No help at all.... They have been rude unhelpful only 1 person has been nice [name removed]. I have sent all my documentation off and now they want more they want you just to get so fed up and just forget about the money you are owed. I have now called 5 times to talk to my case worker have left my number 5 times for them to call me back and still no reply... I am getting very mad and upset now I feel like why do we pay over $1000.00 in travel insurance and be treated like a liar.
Perfect cover no need to worry.
The cover was excellent with all the protection that would ever be needed.Compared with other policies that we have had in the past your coverage was tops as I have had health problems in the past and never had a claim it is still good to have the confidence in your insurer. Policy costs were very competitive with others with in my opinion you are better than most thank you, til next time regards John and Lidia Hollister.
Insurance for travel unfortunately a necessity
The policy is a necessity for travel overseas, outside of Australia would not travel without it. It is unfortunate that we have to pay an additional fee over and above what we are currently paying within Australia through Medicare to travel.
Expensive but having trouble finding insurers for pre-existing conditions even though I have never h
Good value? - don't know, didn't have to claim but thought premium excessive.
Easy to set up? - not particularly, would like to gain reduction in premium for future cover having had no claim and because of never having had a medical or other emergency in my life.
Customer Support? - Grateful you covered me fully.
I am not very computer literate so cannot upload proof of policy.
Love it, easy to use and covers everything I need
Yes, I have always found SureSave good value
Policy was easy to set up and easily understood
Didn't need to use customer support, but I have a friend who did and found you excellent.
WARNING WARNING WARNING!!!!!!! Avoid this company
Sure Save made claiming on my travel insurance the most painful experience.
Their response time was appalling and they did everything to avoid paying the claim.
Being uninsured would give you more peace of mind then being insured with these thieves.
The claims consultants are extremely well trained to frustrate you, mitigate their payouts and to blatantly rob you.
BE WARNED!!!!!! Don't find out the hard way!!! Avoid SURE SAVE. Only thing they are sure to save is themselves from paying out!!!!! Typical dudding insurance company. Zero stars.
Your organisation cost me time and money
It took a long time to answer my emails whilst I was in England.I was phoned in England early in the morning 1am - 4am (very annoying) then you didn't confirm our discussion by email, hence, I was not able to go to Kenya for 2 weeks as I was not sure if i was covered for insurance. It is not sufficient to say something on the phone without confirming that conversation for such an important matter. This inaction has cost me time and money .
I now have to go to Kenya from Australia.
The last 3 overseas trips we have used Sure Save and each time the process was seamless. We consider the premium was good value. This last trip we made our 1st claim, again the process was simple. the claim was processed efficiently with minimal queries. we will definitely use Sure Save in the future.
Questions & Answers
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