Absolute theiving money hungry rip off
This company is a complete joke. The guy that runs it, [name removed], is a complete unprofessional idiot. I bought 4 tickets for myself my mother, my father and my girlfriend. We travelled over an hour to get to this place. There was a crash on the way and we got delayed, we were 3 minutes late, I tried calling them 10 minutes before but they didn't answer. Overall I tried calling 7 times and only 1 of those phone calls got answered, and I told him I was lost and he said "I'm having a bad day" and he hung up on me and it was only 11:30, aww, y...ou poor thing. About 2 minutes after that phone call we got there after trying to find it with absolutely no sign postage, hence why I rung him to ask how to get there, then he had a cry and hung up, and then we found it and he had already left without us. We waited an hour in the hot sun for them to get back, during that time we went to the reception to try and sort things out but there was no one there, the lady that was there had just packed her stuff and left also. Once he got back he then blamed us, and every other thing he could blame, he even blamed the other business around him. He said it was all our fault and the best he could do would be for us to pay a further $140 and get another ride in 2 weeks time and he reckons he makes no money from that.. After he had just stolen $170 off me for a ride we didn't even go on. He's got some nerve trying to charge us again, he seriously needs to realise that is not how you run a business. Then when I told him to forget it and that I've just lost $170 and I'm not paying a further $140 he says to me, "you won't get far in life with an attitude like that" So he wants to be that unprofessional and say stuff like that? Wow, I'm surprised he even has customers. I'm absolutely disgusted, I wouldn't even recommend this place to my dog. If this is his idea of how to run a business, then there is something seriously wrong, because this place is more like [name removed] opens his pockets and money goes in them, and then he gives you nothing for it, even if you are a few minutes late, we allowed for traffic, as we got caught in a half an hour delayed crash. So a few minutes late is pretty good considering. But no, not in this company's eyes. It's like 'give me your money and we give you nothing' Looks like I'm one of the many that have had this problem, after reading some other reviews. Maybe this company should have a look at sorting it out, so this won't happen again, because when someone takes close to $200 from you and gives you nothing for it, and your travel a fair way to get to it, it's not smart. Sort it out guys, put some bloody signs up, he even said himself "everyone gets lost" but he doesn't care, he's already got your $$, so it doesn't matter. Seriously sort it out guys, Cheers for all that ya thieves!
Do not trust this company, they will steal your money!!!!!!!
I booked a jet boat ride for my husband and I on the 17th July 2014..yes 2014 and I am still chasing my refund!!!!
It was my husbands birthday and we had traveled all the way to the gold coast for the jet boat ride. We received a call that morning telling us he had to cancel it due to engine issues..ok fine stuff happens and we said ok no problems, could you please refund us.
Long story short and almost a year later (after several un-answered emails and messages I am yet it get our refund).
I have never come across a company sooo unprofessional..don't even waste your time with them...go somewhere else!!!!
GIVE US OUR REFUND!!!!!!!!!!!
What a rip off, they take your money and don't deliver
I bought my nephew a one hour jet boat ride using the Deals.com.au website for a ride with Surfers Jet. I went to book his ride, it was peak season and when I said I wanted to use the voucher they kept saying the jet boat was having mechanical problems. But funnily enough jet boats were running. They refused to refund the money and he was only visiting on holidays so never got his jet boat ride. I won't be booking a jet boat ride with this company or taking any more deals from this deal site. This was a complete rip off and very disappointing for a teenager.
Failure to deliver or refund when unable to deliver
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