Swann DVR8-3425 Questions & Answers

Hi Amber, Unfortunately this is one of the reasons why we don't recommend people buy our products second hand - for this very reason. The ports on the back of the DVR may be damaged, or it may have another fault. We do still want to help though!

- Did the previous owner remove the recorder from their Swann Security account? - Are the connections on the power supply unit in good condition or do they look damaged?

Kind regards, Swann Team

They all look fine and it was supposed to be working fine when it was packed up. I have managed to have a camera going straight into one of my TV's, (I had to buy a bnc to rac adapter) and then just plugged the camera to tv. That works on av channel on tv. But I can't get a picture if I try through the dvr. I've tried both vga cable, hdmi, also new and different of each cables. But can't get a picture. I was told by a friend that it might have had the hdd taken out? That they had to buy one of them before theirs worked, does that sound right? I dont know what to do about it

Hi Amber, Thanks for the further info you've provided. Even if the camera does work when connected directly to your TV using the adapter you bought, it obviously won't record as it has nothing to store the clips onto. It is indeed possible that the internal HDD may have been removed from the DVR, or it could be another fault with the internal components that is preventing it from working as was promised to you. It's hard to say without seeing it - please email us at aucs@swann.com In your email, please include photos of the DVR including the ID number on the top of it (ends in 111A). Please also include images of the cameras that you have. We will do our best to provide some info or solutions for you.

Thank you, Swann Team

Hi Daniel, Can you please confirm the model number of the camera that you are referring to? Thank you, Swann Team

Easiest option is to do a factory reset within the menu. If that fails you have to manually swap the working cameras with the faulty cameras by switching the wires at the rear of the control box. Hope the reset fixes your problem as it fixed a issue of not saving the recordings to my hard drive on 1 occasion

Contact Swann customer support (Melbourne, I think). They had a bad batch of Swann Cameras at one point apparently-mine fell into this batch. If the reset option suggested here doesn't work, I would suggest of two things has happened:

1. You've had a power spike/lightening strike and it's blitzed your HD and cameras or it's just faulty product issues. No red light or action from the HD sounds like problems with more than the cameras and suggests that the HD until is fritzed or not getting power to it. See if you can hear any rumbling inside the HD case when its on, if not, it's probably had it.

Swann were excellent in helping to resolve my issues and the the new system that they sent me is still working brilliantly.

Hi Stephen, as I've not had ur problem I can only suggest doing a auto reboot, this is suggested in the swann digital video recorder manual I downloaded after wasting my time with so called swann customer service, the option is in ur maintenance tab. Or do a factory reset in the default settings.

Hope this helps you.

Col J