Worst customer service ever
I ordered some protein bars on 22 January 2020. Hadn't arrived by 4 February. Called 4 times and left 4 messages. No-one returned my calls. E-mailed once. No reply. Used their Chat service twice. No response even though I was "First in the queue" for almost 2 hours. Called today and finally spoke to Paul who told me he would investigate and get back to me within 2 hours. At 4pm, after no call from him, I called again twice; finally speaking to him again. He told me that the parcel had been "damaged." He said that, had I not called, nothing would have been done. They refunded my money, even though I said that I would prefer to have the product replaced.
Worst customer service I have ever received.
DO NOT BUY FROM THIS COMPANY
Purchased and paid for product on 14/12/2019. Did not receive tax invoice or confirmation of order. Emailed them and they sent both to me. Emailed them again and asked for dispatch details. Was told would receive details that same day. Dispatch details not received. One week ago emailed again and was told goods had been dispatched but Australia Post had not issued tracking details. Today 31/12/2019 received details that they received goods and should be delivered early January 2020. What shonky people to deal with!!
DO NOT BUY FROM THIS COMPANY!!
Ordered from these guys.. no product after 2 weeks, I called them and they said oh yeah we dont have that in stock but we can send you other brands, I accepted because I just wanted my supps.. when they arrived another 3 weeks later they were cheaper swanson brand products rather than the more expensive brand that they were selling that I wanted, seriously dodgy set up.. do yourself a favour and buy somewhere else.
Seriously dodgy company...DO NOT BUY
Order 18th Sep. Nothing by 4th Oct. I called and noone answered. I left a message and emailed.
I got a callback advising it had been sent by Aus Post on 24th Sept and he would follow up and call me back. Received an email telling me customs had stopped the product coming to Australia and would I choose another brand.
Called again with an Indian gentleman answering not even advising it is a business, just hello.
This is a dodgy group and I am finding the right authority to report them to
Payment taken, no product.
I ordered two products and recieved one, when i emailed them about the product missing they responded that the product I ordered wasn't available and did I want a different product. I replied asking why I wasn't notified before they took my payment? And I asked for a refund. 8 did not recieve another reply. A week later my husband called them to ask for refund and was told they will refund on that day. Still no refund!! Will call them again
do not buy from them
I placed an order for a supplement and paid for it on the 7th of July and didn't hear anything. When i called them on the 16th of July to follow up, they told me they have sent me an email on the 8th saying this product is on back order. I never received any email on the 8th. Also, they MUST say if something is on back order at the time of ordering not after they have taken your money. Not happy at all with their service and asked for a refund.
Terrible Customer Service
Ordered a henna hair dye. It took over 2 weeks to arrive and when it finally did it was the wrong colour. It happens right? So I contacted them letting them know and received a passive aggressive message back saying that they still sent me a hair dye therefore the product is similar and I should be happy with this. They also said the colour I wanted is out of stock and has ‘probably’ been discontinued. Uh.... couldn’t you tell me that at the time I am ordering or at least before dispatching something different and hoping I won’t notice? I have asked them to send me a prepaid envelope so I can send the product back and have requested a full refund to my card. I have yet to hear back.
Don't buy from this company--you will get spam mail from them and you cant unsubscribe--awful
Bought from them some time ago and get emails every day--tried to unsubscribe but it doesn't work--they keep changing email addresses so I cant even put them on spam watch list. Damned annoying so beware and don't get caught
Total lack of customer service
I have placed an order, paid straight away, then 5 days later it's still not despatched. I have sent 2 messages already asking for an ETA of goods and enquiring how come it's still waiting to be packed. No response to either emails. Will not be a return customer.
Takes WEEKS to receive
I would not recommend anyone purchase from these guys. Honestly it's faster to order a product from America and pay a little extra in postage. I've ordered from them probably 4 times now, and it takes roughly 2 weeks to be even SENT. Then it's another 3-4 days in the post. When I contacted them about one particular order the lady said she will have it marked and sent as express post.. with an authority to leave as well. Nope.. was sent standard post, no authority to leave and took an extra week to receive. I seriously cannot comprehend how bad a company can be? I work in a similar line of work to these guys and it takes around 10 minutes to grab an order and pack it.
Very poor communciation. Unprofessional.
Very poor communication. Hard to get hold of. Told me my product was 'safe with them and being sent on Monday' after 10 days passed since I ordered. Apparently, the company isn't making the product I ordered at the moment, so clearly it wasn't being sent Monday if someone had taken the time to actually check. Don't appreciate untruths.
Had to chase them via email and phone. Finally got hold of someone via live chat feature. Was told my product wasn't being manufactured. I explained my money had been taken anyway and I was told it was being s...
Terrible Customer Service
Left out 1 bottle of tablets and also sent 1 bottle that was cheaper and not what i ordered. I rang rang them no worries we will give u a refund what a joke I had to comp,ain to paypal to get my money back.Paypal got my money back
. Will never purchase from them again this has been going on since mid August. Customers beware.
Terrible customer service
I made 2 orders of henna hair dye one was one box one was 5 more 5 days after the initial order there still wasn't any shipping information or email updates as to why so I tried the live customer chat thingy SO I'm not saying it was this person's fault but they obviously had no idea what was going on first I was told " it will be there next week" then when I told them to cancel my order the response was "I'll let warehouse know but if its been shipped you will need to return it"..... What!? Would not recommend unless you don't mind wondering if you have been ripped off or not I'm still wondering weather they'll actually cancel my order or not I didn't get any confirmation that it was cancelled besides the warehouse comment. Not happy.
- Verified customer
Waste of time. No products and no refund
Terrible. Have been waiting 2 weeks for my order with no suggestion that it would take weeks to receive from the supplier. Have called them twice and emailed them 3 times with a complaint on their website to cancel my order with no reply at all or confirmations. Still waiting. Don't bother placing any orders with this company.
Update. I have finally received a refund of my money after placing a further 2 phone calls and an email. I asked to speak to his manager which he declined and advised to call back. He did suggest he had passed on my message to the credit department but they had not followed through. It's easier to order on ebay.
I found this company on the net & decided to buy from them so as to support Australian based companies, well I'm that disappointed with them, I ordered 180 Blueberry extract capsules, when they arrived they were almost 2 years old from manufacture, their American webpage said they would be good for 2 years so I accepted them however upon opening the first container & trying them they were totally unpalateable & stale, I contacted their office they said & I quote "send them back & we will try & find newer stock" NO offer of compensation for the ...return postage charges, as a pensioner I cannot afford or prepared to throw good money down the drain for something shoddy that they sent me, never again will I use this company & I urge others to be cautious when buying from Swanson Australia.
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