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Switched On Australia

Switched On Australia

3.7 from 21 reviews

Reviews

3.7

21 reviews
5
(13)
4
(1)
3
(0)
2
(1)
1
(6)
  • Value for Money
    3.7 (3)
  • Transparency
    3.0 (2)
  • Customer Service
    3.7 (3)
  • Adequate Speeds Yes (50%) · No (50%)
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  • Verified customer

Excellent customer service.

published

Been a customer for 2 years and have had a great experience. The usual telecommunications issues when Telstra or NBN have outages couple times a year but always keep us updated with what's going on when that does happen, the rest of the time no issues at all and great speeds. Have moved all my mobiles and business internet and phone lines over to Switched On Australia and am very happy with it all. Costs a couple dollars more here and there over cheap homebrand providers but worth it for a better service and getting through to someone on the phone within a couple minutes. Felt the need to review because Leigh and team goes above and beyond to make sure everything is delivering for us.

Transparency
Customer Service
Value for Money
Start DateJanuary 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
TFM

TFMVictoria

  • 2 reviews

Terrible Communication

published

Called and put forward a query and no one bothered to call back and communicate my concern. They are not understanding I I urge anyone to think twice about going with this provider due to this. Look for another telco company that will provide better service.

Transparency
Customer Service
Value for Money
Start DateAugust 2017
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
Glen B

Glen BGreater Melbourne (Inner), VIC

  • Verified customer

great work

published

good easy experience, easy to talk to unlike past providers. arranged an electrician for us to get ethernet points in our building too. would recommend to anyone who needs their business looked after.

cheers

Customer Service
Value for Money
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Sth Coast Aquariums

Sth Coast AquariumsGreater Melbourne (Inner), VIC

Superb customer service

published

Recently had an outage on our service. Switched on kept us in the loop and constantly followed up to ensure our business was swiftly back online. Unlike the other big telcos these guys actually care and are passionate about what they do. Big fan thus far great job

Connection TypeADSL/ADSL2+
  • Verified customer

Good prices would definitely recommend

published

Our “principle” clinics have been with Leigh and Switched On for years. Never one increase and very easy to contact if required. Way better than Telstras customer service! They still use the Telstra network but at wholesale prices because they are apart of a group listed on the ASX - bulk buying power.. Been very happy with this company thus far

Connection TypeISP Cable
  • Verified customer

Thanks

published

I am not normally a " reviewer" but thanks guys for the level of personal service you continue to provide. Having been with you guys for years now I was extremely impressed that you were able to resolve a recent issue (that I created) in such a swift and professional manner. A phone company is a phone company until something goes wrong and that's where these guys are different from the big boys in town. Well done and thanks.

Connection TypeNBN Wireless
  • Verified customer

Very Fast & Tech Savvy!

published

Recently moved from Telstra to Switched On after being approached by one of their reps. We previously had issues with our Pabx and these guys got everything working exactly the way we requested. Prices are good and there support had been excellent so far. Very good

Connection TypeADSL/ADSL2+
Roses Galore

Roses GaloreAdelaide

  • 2 reviews
  • Verified customer

Would recommend! Good rates & customer service since 2009

published

I have been with Switched On since 2009 and have never really had an issue. We have had a few faults over the years with the outside pits being full of water but these issues were fixed very swiftly and communication was good. They are a local provider, always happy to help and my prices have never increased - would definitely recommend if you were thinking of trying a different provider. Happy customer over here in South Australia

Connection TypeNBN FTTN (Fibre to the Node)
Bianca B

Bianca BPadbury

Great Australian company with great service

published

We’ve been with switched on for a couple of years now and have found them to be great telco with great customer service. They are honest and reliable and I would highly recommend them to anyone!

Connection TypeADSL/ADSL2+
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  • Verified customer

An aussie battlers review

published

Look internet is internet and here in aus its not perfect. But let me tell you i have been with telstra, optus and dodo over the years and the service was no better or worse as they all use the same construction. But this customer service with switched on australia is leagues above the others, they are honest and straight up with me. They do there best to resolve any issues i have with my business and also have IT and phone techs and also host my website and emails so its a one stop for everything we need. Is it the cheapest provider in the country, no. But why would you want that i would rather pay for quality. Have recommended this lot to friends and family

Connection TypeNBN FTTC (Fibre to the Curb)
Annette

AnnetteKeysborough

Fantastic customer service

published

I have had absolutely no problems with Switched from day one. Very professional service from Leigh and the team. Can't ask for a better phone company.

Connection TypeADSL/ADSL2+
Amethyst

AmethystWarragul

  • Verified customer

Good customer service

published

I was having some issues with my mobile broadband service. When I contacted Switched On Australia's customer service team for assistance, I was very impressed. They were very helpful, and I was pleasantly surprised to be speaking with native English speakers as they are based in Australia, which is a rarity in this day and age.

Connection Type3G/4G Mobile Broadband
1 comment
Switched On Australia
Switched On A.Switched On Australia

Hi Amethyst,
we appreciate your feedback. Thank you.

Switched On Team

lizorr25

lizorr25Melbourne

Personal service - Great experience

published

We have been with Switched On for a long time and have never had any problems. We call customer service occasionally and love that it’s always someone within Australia. We have NBN now but had ADSL previously and there was a slight delay to get onto it due to NBN CO but I was called regularly by switched on and updated. I would definitely reccommend.

Connection TypeNBN FTTN (Fibre to the Node)
1 comment
Switched On Australia
Switched On A.Switched On Australia

Great service. Friendly staff

published

Leigh and the team at switched on have been super helpful and professional to deal with!
At our cafe its very important the internet and phone stays consistently working and its been great to have the confidence that switched on will always answer my calls straight away if they are needed!
Very happy!! Everything has gone smoothly
Would recommend!

Connection TypeNBN FTTP (Fibre to the Premises)
1 comment
Switched On Australia
Switched On A.Switched On Australia

The ultimate rip off

published
Connection TypeADSL/ADSL2+
1 comment
Switched On Australia
Switched On A.Switched On Australia
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mel

melGreater Melbourne (Inner), VIC

  • 2 reviews
  • Verified customer

Terrible communication and service

published

My circumstances changed and I enquired about changing plans, I was going to be emailed but never received an email. I rung about 3 times to get the name changed on the bill.... it is still under my ex husband!
My phone stopped working 12 months ago and when I talked to someone about fixing it he was rude and made me feel stupid, so I never fixed it and had no home line for at least 12 months. And now I have come to the end of my contract and I am told I have to pay disconnection fees for internet and phone! Which I havent had for over 12 months! Im not happy. If I was told when I enquired about changing plans there was a disconnection fee I would have saved for it. Now $200 is coming out at Christmas

Connection TypeI don't know
1 comment
Switched On Australia
Switched On A.Switched On Australia

Mobile Services with Switched On

published

I have 2 mobiles with Switched On with no issues at any time. They call and offer me better deals when available. I always speak to an Australian based person. I like they are all Australian owned and I am always able to get through quickly to an operator. Recommend them highly

Connection Type3G/4G Mobile Broadband
1 comment
Switched On Australia
Switched On A.Switched On Australia
Jenny

JennyGisborne

Dreadful

published

I was with Switched On for about 4 years, a 24 month contract initially, month to month after that. I recently changed over to NBN with a new provider, emailed then phoned Switched On to request disconnection, to be told that I was still on a contract and had a few more months to go. I advised that was incorrect, and gave the relevant details/conversation I had with the pushy sales guy confirming now month to month. They investigated and found I I was in fact correct. I was then told I had to pay a $ 99 disconnection fee for each service, ie internet and landline, so $ 198 now owing. Supposedly in the terms and conditions. A total rip-off, and unethical. Very disappointing that a company operates in this manner.

Connection TypeADSL/ADSL2+
1 comment
Switched On Australia
Switched On A.Switched On Australia

"Read your Terms & Conditions"

published

I had 4 Business lines that I decided to port to another provider after my contract was up. To my shock I noticed that I was charge a $90.00 fee per line ($360.00) to leave this company. When i called and queried the "Disconnection Fee", I got that it is in my "Terms & conditions". They also mentioned that they do not charge set up fees like most telco's. This may be the case, however I have never dealt with a company that has either charged a set up fee or a disconnection fee.
Now when my NBN contract is up in May 2019, I will have to pay another $90.00 to go to another company.

Poor Form....would not recommend.

Connection TypeNBN FTTN (Fibre to the Node)
1 comment
Switched On Australia
Switched On A.Switched On Australia
Ripped Off

Ripped Off

  • 2 reviews
  • 1 like

Ok service until you want to Move to someone else

published
Connection TypeThis is for customers
1 comment
Switched On Australia
Switched On A.Switched On Australia
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