Worst Company Available for Business
Just issued a TIO case against this company, who have the facade they are a large operation however realistically only have 5 employees, with an off-shore call centre.
Don't waste your time here. Not sure how they are for residential services but as a business, they lie and manipulate, take advantage of the older generation, guarantee nothing, and their CEO Leigh is a thief with extremely corrupt morals and ethics.
If you have a problem with this company and they will not resolve your issue - make a TIO claim. Trust me. You'll be the one in t...he right. This is the only company I've ever seen with absolutely no responsibility, and no ability to actually provide a service once an issue arises, but they'll have their whole team of 5 lie to you in the hopes you'll just accept you must be misinformed with Australian law.
Called and put forward a query and no one bothered to call back and communicate my concern. They are not understanding I I urge anyone to think twice about going with this provider due to this. Look for another telco company that will provide better service.
The ultimate rip off
I was door knocked in late 2014 by a switched on Australia representative. This representative named Lee/Leigh was not just a fly by night sales man as he is now manager of the company. In our conversation I was assured that as long as I had completed the first 24 month contract, that when I was required to switch to nbn, any existing contract would be made nul and void and even if I decided to use a different nbn supplier, I would definitely have no exiting fees to pay at all. In early 2018 I was contacted by the nbn company, advising me ...that I would have to move from adsl to nbn by early 2019 . Over the past 6 months I was contacted four time by the staff of switched on Australia, asking when I was going to connect to the nbn. On their second last call I advised them that I was intending to terminate their services and go with another provider. From then on their attitudes changed and they became bullying and harassing. This aggressive behaviour came from two company representatives and the calls were initiated by them. Surprise, surprise I have been served with an account of $240 for breaking contract and exiting fees. I will be seeking legal advice and would advise anyone considering telecommunication and internet services to avoid this company like the plague. Maybe it is time that those of us who have been treated unfairly should consider contacting A current Affair or similar organization to make it known that this company is very aggressive and dishonest when someone elects to leave the company.
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Terrible communication and service
My circumstances changed and I enquired about changing plans, I was going to be emailed but never received an email. I rung about 3 times to get the name changed on the bill.... it is still under my ex husband!
My phone stopped working 12 months ago and when I talked to someone about fixing it he was rude and made me feel stupid, so I never fixed it and had no home line for at least 12 months. And now I have come to the end of my contract and I am told I have to pay disconnection fees for internet and phone! Which I havent had for over 12 months! Im not happy. If I was told when I enquired about changing plans there was a disconnection fee I would have saved for it. Now $200 is coming out at Christmas
I was with Switched On for about 4 years, a 24 month contract initially, month to month after that. I recently changed over to NBN with a new provider, emailed then phoned Switched On to request disconnection, to be told that I was still on a contract and had a few more months to go. I advised that was incorrect, and gave the relevant details/conversation I had with the pushy sales guy confirming now month to month. They investigated and found I I was in fact correct. I was then told I had to pay a $ 99 disconnection fee for each service, ie internet and landline, so $ 198 now owing. Supposedly in the terms and conditions. A total rip-off, and unethical. Very disappointing that a company operates in this manner.
"Read your Terms & Conditions"
I had 4 Business lines that I decided to port to another provider after my contract was up. To my shock I noticed that I was charge a $90.00 fee per line ($360.00) to leave this company. When i called and queried the "Disconnection Fee", I got that it is in my "Terms & conditions". They also mentioned that they do not charge set up fees like most telco's. This may be the case, however I have never dealt with a company that has either charged a set up fee or a disconnection fee.
Now when my NBN contract is up in May 2019, I will have to pay another $90.00 to go to another company.
Poor Form....would not recommend.
Ok service until you want to Move to someone else
I was mediumly satisfied with my 7 plus years phone connection service. It wasn’t until I went to another provider that they continued to send me bills, ring me and text me refusing to admit that I was with another provider, at times I felt storked. They did not accept that me telling them that I had gone to another provider as evidence that I was no longer using their service. Even when I forwarded an email from my current provider stating that I had changed providers they said this was not enough evidence. Mostly the people I dealt with were ...polite, helpful and friendly on the phone even if they didn’t follow up with my concerns after hanging up. Some of the customer service people, especially those in charge were rude and aggressive trying to talk over my information and bully me into submission. I kept trying to explain how I had been with another provider for over 2 months; I even paid the 1st months bill in a hope to get rid of them, but they kept charging me. Eventually I paid half of a bill for service I hadn’t received just to get rid of them which was the final outcome following a talk with a very rude service provider. I’m happy now with a new provider and hopefully I will never, ever hear from them again. Lesson learnt, when disconnecting take names, dates and document the conversation.
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