They were our first internet provider which we joined based on one 5 star review here ....which for some reason I can’t find anymore. Should have known why there was only one review positive or not but no I gave them a go. They were great getting your business, emails reply, phone calls but once you are connected ..we’ll forget it it’s like you don’t exist. When our contract was about to expire I got a call from their sales team, the worse conversation ever, it ended up with me having to ask if he was putting me back on a contract that I don’t ...want, it’s all just getting the sale and nothing else. Like with all providers I’m sure have their own issues but with these guys I’ve been burnt and I’m not going back. Read all the fine print cause they won’t tell you anything. They are not the best or the cheapest but their sales team will tell you that ..literally right to your face ‘good luck finding a better provider that’s cheaper’ ... so I did and the disconnection fee happy to pay to not be a customer of Switched On Australia. Don’t think they will last long with this mind set others are far more customer focus and better money’s worth.
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