Customer service issues
I never ended up having an installation, so I cannot attest to the quality of their glass work. I paid a deposit, heard nothing for two weeks, and had to chase them for timing. At that point, I had serious apprehensions about their professionalism, so requested a refund. Had a lot of difficulty with their sales person (I won't name him). That guy really should not be dealing with customers. Difficult personality, and doesn't understand the basic principles of customer service. I would have been happy to resolve issues with a compromise (i.e. an...apology with some reassurance, and then go ahead with the installation as initially planned), however this guy just wanted to fight. Would recommend against this company, simply because the customer service was poor, and now I'm left with the unenviable task of recovering my money
Very Poor Workmanship, Horrendous Job!
I wanted 4 pieces of red glass in display alcoves in my foyer and black splashback for my new laundry. Firstly the only day they could attend to do job, I was at work & my teenage daughter was home. My daughter called me to say the installer damaged foyer walls, I instructed her not to pay & I will sort out when I get home, the installer overheard & took phone from my daughter saying it’s just a little scratch that I can fix in 5mins and that he will not leave without payment. I had no choice but to instruct my daughter to pay. When I got home ...I was horrified that this company can leave the job in this state. My foyer walls had gyprock chunks smashed out where I can see metal edges and timber exposed, the glass not cut to size, some places where too tight, the glass forced into alcove tearing the gyprock and leaving red scrape marks on white wall, others are too short with gaps of up to 2 or 3cms looks disgusting, what should’ve been a spectacular foyer display is now totally ruined. My new laundry which looks a beautiful showpiece completed to my specifications by the most courteous & professional tradesman I have ever hired (100% Joinery) now looks sub standard due to the splashback installation, firstly the installer did not remove stickers on the back of glass which are visible at the bottom of glass where it meets the bench top, large gaps all around, glass not a perfect fit and the black glass is damaged in one section which really stands out and edges not sealed with a bead of silicone. When I called to complain, I get told someone will come out but never did, I constantly call back and eventually they blocked my number. Complained to fair trading but they also hang up on them. I got a quote to fix but it’s very unaffordable at double the amount I paid to have this horrendous work done. I am now left to one day fix the walls and gaps the best I can to try make it look better than it does now & I can’t believe I paid $1600 for this disgraceful job, so much for their “lifetime warranty “ as advertised, it’s a load of crap and this company should be put out of business, they are frauds! WARNING DO NOT ALLOW THIS COMPANY TO DAMAGE YOUR HOME!!!
This company has proven to be misleading and unreliable in our dealings with them. We put a complaint in with the department of fair trading and had a tribunal meeting, coming to an agreement that they would fix our issue. Again, they ignore any contact we try to make with them to fix the issue.
Please STAY AWAY from this untrustworthy and misleading company.
Crooks dont use them
They installed our heat proof mirror splashback that cracked under heat shortly after. I was told when we purchased it that it came with a 5 year warranty, however they would not fix it and in the end blocked my number. They are dishonest... Don't use them!!!
They are crooks stay away from this company!!!! When u have problems they will HIDE!!!! WARNING!!!
They installed a non heat proof glass splash back charged me for a heat proof splash back as I had asked for but it cracked with heat as they installed a non heat proof glass but charged me for heat proof glass for our kitchen they are BAD!!! STAY AWAY!! WARNING!!!!
Frameless shower screen supplied & fitted.
Supplied & Fitted a frameless shower screen with an angle door, they made the door too narrow, on installation we could see the door looked like it was too narrow but the installer Adam kept insisting it was the right size and final payment was demanded on installation. It leaks and they refused to resolve the issue. Would not use them again or recommend. Michelle - Property
Not the cheapest and far from the best!
Very disappointed in the service and results! After paying 50% deposit, we haven’t heard back from them only after I contacted them a month later. Cancel appointment. Workmanship very bad and not as promised!
If I could give it a zero I would!
Stay away - dishonest, leave damage, horrendous tradesmen!!!!! Simply the worst customer service I have ever experienced in my life! Impossible to to reach after months of trying to get through. Once you do get through to their team they don’t care about any concerns and don’t return calls. The worst company I have dealt with in my life.
Communication extremely poor. Used this provider as it was recommended by a friend for decent pricing. The pricing was reasonable when comparing others. When removing previous Splashback left a lot of mess for me to clean. Not a big deal. But when Splashback was installed, kitchen job was good but the laundry piece had a black mark behind the clear glass. I called & emailed several times but they never got back to me. Manager said they were too busy and then never followed up to fix the issue or at least review it. Not even a phone call. Terrible customer service. Overall kitchen was a good job but given how they carried on with the laundry mistake, it's tarnished my view of them..
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