Quick turnaround on supplying a scaffold needed urgently! Thanks Rhys and Nathan for all your help I will be back for all future purchases! Great work Sydney Tools West Gosford!
- NSW, Gosford
- Verified customer
Great Service. Exceeded expectation
I visited Sydney Tools at West Gosford for the first time this week (Tuesday morning) after reading about Yamaha generators on your web site. I was greeted by Nathan as I entered. I took the opportunity to ask him whether my choice was in stock and (as I am a generator novice) for a bit of advice around what I was looking for. Nathan told me the Yamaha could be delivered by the end of the week. He showed me a cheaper option that was in stock but when I decided to wait he took my order and payment. The next morning I was surprised to receive Nat...han’s missed call and voice message. He had somehow managed to come up with what I was looking for at one of your other stores and get it to Gosford inside 24hrs. Went to pick it up and asked about oil. Nathan threw in a bottle of starter oil and carried the heavy machine to my car. Great Service! Told him I’d be back, and I will be. Thanks Nathan!
Products are great but refunds are HORRIBLE
I have been buying from Sydney tools for years and have always been great to deal with but my last transaction to get a refund is horrible and ongoing.
I needed to get a refund due to not needing a product. When asking for the refund, I was told that I cannot get the refund back onto my credit card but it needs to go into a nominates bank account, so a minor setback but ok. The refund was transacted and I was told 1 week. After one week, no refund so I called the store and they had to chase head office. After 2 weeks, still no refund, so I cal...
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