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Sydney Tools NSW, Smithfield
JDhSydney, NSW
Excellent service - 1 stop shop for me
excellent service and great range of products and prices.
Marko at Smithfield is a great help and goes around the world to find what I need if they don't have it.
Helpfull staff
Tarick has been awesome & very supportive 5 star will recommend anyone to see him for a sale at the store, very pleased with service & will come back again for sure
It’s beautiful place to shop
I’m Formworker and concreting and Steelfixing , I’m happy with my job and I by all my tools from Sydney tools , always they look after the customer and keep them happy specialy George
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MariaSydney, NSW
- NSW, Smithfield
- Verified customer
Exceptional Service!!!
The team at Sydney Tools Smithfield deserve the recognition for their service ethic, especially Minod who served me. He went out of his way to do everything he could to get a specific product in store for my order. He followed up as promised and was respectful at all times. I have a small business in the wedding industry and my experience at Sydney Tools was worthy of how we serve our clients. Great experience, friendly, helpful and Professional. This is a hidden gem in the middle of Smithfield! Well done to you all!!
Bassan ElrichSydney, NSW
Great service! Thanks Mounir!
Excellent range of products and well laid out. Want to especially thank Mounir for the top service he provided me. He went out of his way to help me find exactly what I was looking for. I ended up spending more than intended because of his genuine approach. Will be revisiting this store definitely.
Excellent Service
Fantastic customer service from Paul always prompt and reliable. Wide range of items to select from. Totally recommend the Smithfield Store. All staff are very friendly and helpful. Thanks Guys
2 comments
Thanks Sussan
TristanSydney, NSW
Great Store Massive selection now at Smithfield Sydney tools competitive pricing helpful service.
Great Store Recommended. Go See Phillip Stuccio I picked up a Makita Combo Kit DLX4102T and a few other things and he was very helpful. very responsive via email had order ready for pickup in no time and as I had my kid with me it was hard to carry the gear so I was surprised with some proper service as he even carried the boxes to my vehicle in the poring rain top bloke. Now that they are @ 45 Victoria street round the corner from their old location the store has a huge selection and really well organised.
- NSW, Smithfield
- Verified customer
Customer Service Provided By Phillip Stuccio
Phil always goes above and beyond with his customer service. Always willing to assist.
One very happy customer. Keep up the good job phil
Awesome timing
Loved the customers service, everyone was so friendly and would definitely go back and recommend to others. Thank you to the Smithfield team.
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Dave D4GNew South Wales
Outstanding service!!!!
Great business to deal with, knowledgeable about everything they sell and more and know how to look after a customer!!!
Danny and George, thank you for your help and assistance you have our business no question!
D4G
KayQueSydney, NSW
- 2 reviews
- NSW, Smithfield
- Verified customer
Sydney Tools Smithfield
Danny is super prompt and helpful which is important in our fast paced business. Cannot fault his service. Communication has always been responsive. Store seems to always be able to get hold of various unique hard to get items.
The hole team at Smithfield
Thanks to Paul and the team at Smithfield, they know there stuff and are extremely helpful.
great range of tools
HansonSydney Surrounds, NSW
- 4 reviews
- 7 likes
- NSW, Smithfield
- Verified customer
Terrible Service
Bought something before Xmax online for pick up and one month past no sign of my package. Emailed twice no reply and telephoned to be told that it is out of stock now so I have to wait for back order and no ETA and they don't refund but they only do store credits. Will never buy from them again.
Great company to deal with.
I have dealt with Michael on all of my purchases, and he has always been a professional to deal with.
Scotty GNorthern Region, NSW
- 2 reviews
Willing to work with clients where others are not
I needed to modify a Makita 18v tool kit to better suit my needs, and Kevin was more than happy, helpful and willing to work out a deal. Where other dealers I asked were not. Sydney tools at Smithfield was recommended by a friend and he was right.
Thanks Kevin
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Amazing Service
I visted the smithfield sydney tools store, as i walked in the store i was kindly greeted by Andre I needed a new knife something simple and he was glad to help me and explain the difference in types that were available once he found the one i needed i also ended up being charmed in to buying some Milwaukee hand tools which i love. Thanks Andre keep up the great service mate!!
GusWetherill Park
Fantastic service
Fantastic service from Shane Foster at NSW, Dulwich Hill Branch of Sydney Tools, thank you for your prompt reply and quotation sent. We will go ahead with the order.
August 17th 2017 Update: very cooperative and helpful
Phillip was very cooperative and helpful by following up with us & Makita to make sure the right product is ordered along with accessories. Very happy with the service.
September 6th 2017 Update: Fantastic & Professional Service
Fantastic & Professional Service from Phil who made sure that the transaction goes smoothly as there was some confusion with item & spare part code numbers. Phil contacted the supplier and verified the right code numbers.
Thank you for your excellent customer service !
Adam PalmerSouth East Queensland, QLD
- 2 reviews
Good service
Phil was fast and efficient in getting the payment organised to allow for a timely shipping of the tool I desired. Thank you Sydney tools.
Great service
Michael was extremely knowledgable about the product i was after and gave me some great advice on how to maintain my tool. Im very happy with my purchase and with the service i recieved.
Steve B
- 2 reviews
Restored faith
I have made a number of successful purchases from Sydney tools in Castle Hill and more recently Smithfield, my most recent purchase went a little wrong but Michael in Smithfield went out of his way to correct the issue, he did what he said he would and I didn't have to chase him up like most, his customer service and product knowledge were excellent! Appreciate the effort Michael!
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Sydney ToolsSydney Tools
Hi Maryanne,
We appreciate the time taken to advise us of your pleasant experience within one of our Sydney Tools stores. ...
Read more I will ensure Paul, from our Smithfield branch is notified of your positive feedback provided. Thank you once again, Sussan C.