Great, honest and fast service. 100% will be shopping here again
Rang up the store and spoke to Adam who helped me out with what I needed and any questions I had. Everything I wanted he was able to get for me at the best price and gave me great advice for the products I was about to receive. He seemed genuine and very informative and I will be coming back to him if I need any more tools from Sydney tools. Would 100% recommend Adam to deal with if anyone needs tools from their store.
- Verified customer
Great service, good knowledge, legitimate transaction. Will definitely do business with again
I almost ordered online (interstate customer) then rang the store to confirm my questions. This store had Great service, good knowledge and did a legitimate transaction. Will definitely do business with again.
Attentive friendly service
I bought a press and a bench grinder from Adam T from the Taren Point store. This was a purchase for a workshop and Adam made sure the products were exactly what we needed. I have purchased from him before and am glad i made sure i dealt with him again. Awesome, friendly staff memeber you have there. Good work !
I can not fault the customer service. I did purchase a Husqvarna TS 400 F Brick cutter. I was offered a spare saw blade as an incentive to buy. Price was great and happy to get a free blade. I did have a small problem with whether or not the brick cutter came with a saw blade. Every email was answered in minutes to which is worth GOLD to me. It seems there was a bit of confusion trying to get the right information but at the end of the day it was great communication and people do make mistakes including me. Happy with the product and 10 out of 10 for great customer communication and thanks for the blade:)
- Verified customer
DUANE & HIS TEAM AMAZING SERVICE!!
I have dealt with Duane for a long time,purchasing tools for the company I work for, he is very helpful & friendly and always looks after us in price, I would recommend Duane & his team at Sydney Tools Taren Point for anyone looking to purchase tools for Business or personal use.
Keep up the great work!!
Sydney tools Taren Point
Best customer service at your Taren Point store! Went in to purchase a gift for my dad's birthday and was overwhelmed with Jason's customer service, very professional and well mannered. As soon as i entered the store he was ready to help and offer his knowledge. Will Definetly be back and recommend your store to friends and family
Sydney tools taren point
Just like to say as a female walking into Taren Point Sydney Tool the service was out standing the guys were really friendly and helpful I needed a present for my Husband birthday they went out of the way to make the experience very easy I really recommend any Female need help to get tools
To Jay and the team at Sydney Tools. Great to see a genuine approach to to after sales service.
This is a genuine review and I'm very happy to say that Jay and the team at Sydney Tools take a Genuine and Professional approach to sales and after sales service. Good work Guys.
My experience at Sydney Tools was complimented by a highly knowledgeable young tool expert, Chad. Chad provided great advice on the different products I was interested in whilst at the same time coaching his fellow staff. Keep up the great work Chad. Norman
- Verified customer
I'm utterly disgusted and appalled by the service I received from [name removed] and the manager at Sydney Tools Taren Point. I've spoken to [name removed] over the phone a couple of times during the quotation process and I have to admit that he's always been a bit unfriendly but I thought it was just his personality. I've had a few call backs from him requesting me to get back to him ASAP if I wanted the machines. When I finally made the decision and called back (only because their price was better than Aussie Pumps) I regretted it. I explaine...d I needed the machine by Friday for a specific job. He asked if I was going to make the payment then and there over the phone, which I agreed to. He took my credit card number and then asked if it was my first time purchasing from them. I said yes and he said that two amounts would come off our Credit card and as soon as I have confirmed the amounts (part of security protocol) that he would release the order. When I said no hang on a minute our credit card transactions are not visible immediately, not for a few days, he said well sorry then you will have to wait till they have come through and contact me. I told him that if I had known that I would have bought a machine locally as I have told him I needed it by Friday. I also could have done a direct transfer into their account as that would show up sooner than the credit card purchase. But no he didn't explain the procedure to me prior to putting the purchase through. Then when I spoke to the Manager of the store he was even more rude. Telling me that they have googled our Business and it looks suspicious. We have an address in one suburb but we have requested delivery in another. Yes our P O Box was for another suburb but our companies physical address is different to the PO Box suburb, since when is that a crime? The credit card name was in the same name as the Directors name on the website! Their whole approach was unprofessional and I have been treated like a criminal. This must be because of my foreign accent and the fact that I am a woman. So they just assumed that I have a stolen credit card! I'm sick of this type of discrimination. I get it that there are security measures in place as an office manager and bookkeeper of a company I fully understand, but we always have a responsibility towards our customers. They have the right to be treated with dignity whether they are men or woman Aussie or foreign they're willing to support your business and you need to be willing to treat them equal. Explain your procedures to customers and allow them to make an informed decision. Don't process our money and then wash your hands... Next time I will rather pay a couple of dollars more to a company that is willing to treat me like a proper customer and not a criminal!. Unfortunately I could not select zero stars! One star rating is way tooooooooooooooo high for the treatment I have received! Never again!!!!!
- Verified customer
Disgusted by the service!!!!
Absolutely disgusted by how they treat first time customers for over the phone orders. Getting treated as a criminal and accusing us of possibly using a stolen credit card! How dare you! [name removed] & his manager do not know a single thing about customer service! Once the payment went through and we could prove we were not using a "stolen credit card" no apology was given!
The way they spoke to our office lady was so degrading, she was close to tears.
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