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Sydney Tools Online Store

Sydney Tools Online Store (page 2 of 11)

3.0 from 216 reviews

Reviews

Review distribution

5 star
92
4 star
16
3 star
0
2 star
10
1 star
98

Brendan

BrendanMid North Coast, NSW

  • 3 reviews

Great service

published

The service with Sydney tools is fast and efficient. Ordered and received with in a week. When searching online for the cheapest deal Sydney tool are usually the cheapest. Great service.

Return Claim MadeNo

Samuel F.

Samuel F.Metropolitan Adelaide, SA

  • 2 reviews
  • 3 likes

Fighting 6 months to get refund!

published

Ordered a low profile trolley jack online.Been charged by credit card. The next day,one guy called me said it was out of stock, it will be restocked soon. One month passed,no response. Contacted them and requested refund. They beaten around the bush. 5 months passed,still no refund.End up to contact trade fair. Got refund in 3 days since then.

Lindsay W.

Lindsay W.South East Queensland, QLD

Sydney Tools Nothing but Liars

published

Ordered a product online, went to check out, the TAXTIME could not be put in, there for you get ripped off, they then sent me an email telling me that they would beat any price by 11% well they were still more expensive than tradetools
Don't shop at sydney tools they are crap.

Product Quality
Shipping

Response Time

published

I requested a quote on Saturday but only received a response back late afternoon on the Monday, requesting for information. By that time I have already purchase the good from another supplier

Return Claim MadeNo

Dan F.

Dan F.Sydney, NSW

Second Hand Circular Saw sold as new

published

DeWalt Circular saw purchased online 28/05/19. Received 03/06/19. The saw had clearly been used and was missing a part. Numerous emails and phone calls later I am no closer to being able to swap for a new tool. My calls and emails are now not being returned. DeWalt tell me I can return under a manufacture 30 day return if unsatisfied policy. I will attempt this this weekend. Subsequent to positing this review I have been advised that swap has been authorized however it will take a week as they are out of stock and I will have to go so Silverwater Store for the enchange. Review left open pending swap of saw for an unused one.

Return Claim MadeYes

Michael

MichaelSydney, NSW

  • 2 reviews

Great service and prices

published

Purchased off there website multiple times now, have not had an issue yet.
Found there product range great and prices cheap compared to most other places and some items free delivery.

Product Quality
Shipping
Return Claim MadeNo

NotHappyJan

NotHappyJanAdelaide

  • 3 reviews
  • 5 likes

Another Customer Service failing

published
Product Quality
Return Claim MadeNo

Market Timbers

Market TimbersGreater Melbourne (Metropolitan), VIC

  • Verified customer

Always experienced great customer service

published

We've dealt with Sydney Tools for years, they've always gone above and beyond for us.
Recently was helped by Toni Bozinovski who helped us source some hard to find parts. Prices are always competitive, highly recommend

Product Quality
Shipping
Return Claim MadeNo
Micky T

Micky TSydney, NSW

Terrible customer service. Will never purchase another product

published

I purchased a welding helmet from the online store on the 6th of March (Wednesday) which was delivered on the 9th of March (Friday). It was scratched and the colour was different to what was shown on the website. It has taken me weeks of chasing up their customer service team on the phone and by email to get the refund I was entitled to.

Shipping
Return Claim MadeYes
Adam Scott

Adam ScottSydney, NSW

Quality

published

Nice and quick. No issues at all. Great to deal with. Looked at getting a few drills and parts that were difficult to get at my local trade store. Quick delivery


PGThirteen

PGThirteenSydney, NSW

Poor communication, Poor products

published

The 5 star reviews are all fake. Seriously have a read of them.

They don't tell you when there is delays in completing an order. If you send them an email they will either take days to respond or not respond at all!
The budget products they sell are USELESS. Honestly, there is no way they meet australian standards or consumer protections laws.
Will not use them again...

Product Quality
Shipping

SsS

SsSQueensland

DO NOT USE SYDNEY TOOLS

published

Don’t touch Sydney tools bought item on line Said free postage waited two weeks still no item rang up have an even dispatched because they said I have to pay postage because Australia Post won’t post the item $80 needed item urgently so upset staff not willing to help made several phone calls before I got an answer do not trust Sydney tools don’t use Sydney tools

Shipping
Return Claim MadeNo

C Davidson

C DavidsonPerth, WA

  • Verified customer

Won't give refund on item they changed specs for after purchase. NSW Fair Trading now involved.

published
Product Quality
Shipping
Return Claim MadeYes
1 comment
C Davidson
C Davidson

Steven

StevenGreater Melbourne (Outer), VIC

The worst online service,

published

The worst customer service, no reply on email. When i call in, the staff was rude and helpless. Take forever the refund. I have to keep calling them. Never go back again.

Product Quality
Shipping
Return Claim MadeNo

Very deceptive

published
Shipping
Return Claim MadeYes
Simon B.

Simon B.South East Queensland, QLD

Worst customer service !

published

Item broken sent it back they sent me the same item now keep getting promised call backs with nothing call back and put on hold never will o buy anything from SYDNEY TOOLS again!

Product Quality
Shipping
Return Claim MadeYes

Eddy

EddySydney, NSW

Refusing to pay Dewalt 30 day money back Guarantee after being reimbursed from Dewalt.

published

Purchased dewalt brush cutter with 30 day money back Guarantee. Was unhappy with purchase so returned brushcutter all nicely in the box to sydney tools store. Over 4 weeks lies after lies phone calls after phone calls and still no refund. Contacted dewalt and was told sydney tools was credited $459 for the brush cutter and still hasnt passed it on.
Very shady and unethical
Save yourself a headache and avoid this place.

Product Quality
Return Claim MadeYes

Returns process

published

Bought multiple items - wrapping poor & put together without much thought. Multiple heavy items (hammers) placed on top weaker plastics (screw container). Damages results. Multiple calls / emails contacts (staff advised they are busy - short staffed - its festive seasons (not for me). Returns process confusing and unknown by staff - PayPal refunds within 4 day - after 2 months of frustration. With 5 years on-line purchase history with Sydney tools - never again.

Product Quality
Return Claim MadeYes

Msm

MsmSydney, NSW

  • 2 reviews
  • 2 likes

Disappointed

published

Very disappointing purchase from Sydney Tools online store purchased lawnmower after one week when I contacted them they said they run out of stock they never contact you that they run out of stock until you contact them that you haven’t receive your item disappointed

Product Quality
Shipping

mick

mickhobart

The worst. slow deliveries and rude staff do not use.

published

avoid at all costs. super rude staff in call centre. pretty sure their no refunds policy is illegal. try bunnings or any other tool supplier.

Shop LocationOnline Store

Page 2 of 11

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Questions & Answers

Steve

Steveasked

Why don’t you reply to customer emails? I’m a business and I reply to my customers, especially ones who have paid upfront for something.

1 answer
Ian
Ian

Seeing as they habitually lie through their teeth when you call them, I strongly suspect they never respond to emails as it's a record that could possibly be used against them when you inevitably have to go through official channels to get any sort of satisfaction?


JerryII

JerryIIasked

Hi there, I placed order in store pick up one month ago but didn't receive any notification for picking up. Order no ST304551. Could you please track it?

No answers

Lynne

Lynneasked

Why is Sydney tools customer service so poor, they are misleading claiming to have sent items purchased at a particular time when its blatantly obvious they have not. It should not take just on 2weeks to receive your in stock item, that's appalling, what's more who wants to be told it has been sent more than once when clearly it has not, and why does it take a phone call 5 days post purchase to remind you to send the item in the first place. It's pathetic! I buy on the net regularly 3 days from Sydney if it's sent promptly not 11 or 12.

No answers

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Details

CategoryOnline Shops and Hardware Shops
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