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Sydney Tools Physical Store

Sydney Tools Physical Store

VIC, ACT, NSW
4.6 from 1,507 reviews · View Statistics

Reviews

1.7

34 reviews
4
(0)
3
(0)
2
(0)
  • Product Quality
    2.2 (30)
  • Return Claim MadeYes (34) · No
  • Shipping
    2.4 (7)
  • Customer Service
    1.9 (29)
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Jez

Jez Greater Melbourne (Metropolitan), VIC

Does not work, checked other reviews and many 1* & no backup from Sydney Tools

published

Recommended in store by Sydney Tools, also has a video online.
Does not function, clearly not of merchandable quality, especially for $99.
Many other terrible reviews of same product.
Tried to return, new, in full packaging & original wrapping, credit card receipt.
Attempted to use only once.
Sydney Tools would not stand behind product with replacement (nil stock or withdrawn) credit note or warranty.
Cannot find Pinpoint, probably own brand.
So others be warned.
Plenty of reputable & better value retailers online or in store to chose from.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes

Bad service and unfair treatment.

published

I bought a core drill they said was brand new and working for $1549 cash, the drill didn't work and took it back the very next morning, they said they'll send it away to get fixed under warranty, it's been more than a month and I'm still waiting . It seems they are happy to receive your cash but don't help if there is a problem.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationSunshine, Victoria 3020

Don’t buy here they are no help with warranty issues

published

I bought a faulty Mikita product and they have worked against me as much as they can. I notified them of issues 2 hrs after purchasing and returned it within 24 hrs and they have worked against me since

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
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Sam W.

Sam W.Sydney, NSW

The boys are great

published

We have been using Sydney Tools Alexandria for few years, good prices & great service. We would like to thanks George Tahan for his help
George Rahan and his team in Alexandria are exceptional, with great knowledge of products. I cant recommend this store enough , all best .

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationAlexandria

Happy customer

published

The service I received from Nathan was above and beyond we had a laugh and he was honest fair. Thank you again mate,marine grade stainless is hard to drill through we found out.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes

Perfect item from Sydney tools and makita

published

The people at the epping branch are the best sydney tools workers!!! I have lived in sydney canberra and now melbourne and I have never been treated with respect like I did with epping branch! And im someone thats got over 20k tools from sydney tools in the past!
Jordan and Brad!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationEpping branch
Arthur

ArthurGreater Melbourne (Metropolitan), VIC

Need warranty to a week or so not 12 weeks

published

Makita 18v caulking gun issue they told 8 weeks to 12 before look at item. Warranty worth nothing. What do I use in the meantime for work. Very dissatisfying do I have to purchase another gun?????

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationSunshine Victoria
Pangga11

Pangga11Greater Melbourne (Metropolitan), VIC

I will Never buy tools from this Store .

published

I Bought a Mikita Tile cutter , when I try to use it , it’s a Lemon .
I took it back , the manager told me that it will take 8 Weeks to be repaired.
But it’s a new Mikita tool , why do I have to go through this ; I said .
He replied : it’s a company policy.
Sydney tools ( Company ) , I will never ever buy anything from you again , live and learn .
Never Sydney Tools again .Ciooo

Product Quality
Shipping
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationSunshine
James S.

James S.Canberra Central 2602, ACT

WORST PLACE FOR TOOLS

published

Worst place you could possibly shop at. I would not recommend shopping here. Workers are rude and disrespectful, they were all on their mobile phones, when asked for assistance they brushed my question off. I bought a drills that broke within the week when asked for a refund I was told that they don’t offer refunds. DO NOT SHOP HERE!!!!!!!!!!!

Product Quality
Shipping
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMitchell, A.C.T
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ljet.g4

ljet.g4Greater Melbourne (Inner), VIC

  • 9 reviews
  • 2 likes

Thanks for showing me why I'll never buy from Sydney tools again.

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Bobby L.

Bobby L.Sydney, NSW

Very bad service, This is my first time and last time to this store

published

Bought products within one weeks, it fault in first used. Take back ask replacement or refund ( poor quality).
But only offer repair , manager are very rudely. I should read company review before I go.

Product Quality
Customer Service
Return Claim MadeYes
Store LocationTaren Point

The reviewer stated that an incentive was offered for this review

PLEASE DO NOT BUY OFF SYDNEY TOOLS

published

terrible, sent wrong equipment constantly ignored emails and phone conversations and did not replace the incorrect stuff they sent, Total tools will match & beat Sydney tools, they will give you the service if something is wrong- do not use sydney tools they will steal your money and not supply the goods you order. absolute criminals

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Ange

AngeGreater Melbourne (Metropolitan), VIC

3 Months waiting for REFUND

published

I purchased a petrol typhoon pressure washer that twice failed. First time I took it back after 2 hours of use fouled a plug, After returned to me, the pump actually spat a nut and water came pouring out on use. Video to show. I am going through a waiting period of around 3 months without one phone call from Senior position or email on what is going on. Customer service cannot get through tried and tried. I have rang many times and been in touch with [name removed] senior regarding this matter. Phone call to prove. This should have been refundable immediately i don’t want a problem / repaired item that didnt even see 3 hours of use. Where are you Sydney tools?

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMoorabin
Shrug

ShrugSydney Surrounds, NSW

Why I unsubscribed from Sydney Tools

published
Incentivised ReviewNo
Return Claim MadeYes
Jody Watt

Jody WattMurrumbidgee Region, NSW

Never purchase from this company!!!

published

Purchased Xtorque Cobalt Drill Bit set, states that these are extremely strong, damaged the first use when being used on mild steel. Required a refund but they will not honour a refund. Have been dealing with this now for weeks and not happy with outcome. Am not interested in a replacement as feel the next one will damage just as easy. Will recommend not purchasing any further products from this company. We as a company will not be making any further purchases from Sydney Tools. It would have been easier to refund our $99.00

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Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationRoselands
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JMANG

JMANGGreater Melbourne (Outer), VIC

Do not Honour Warranties

published

Bought a Gensafe 3500 used only a number of times over the period of 12 Months, power stopped being delivered to outlets and ran rough. Returned for warranty repair and was advised it had too much oil inside, and wouldn't turn over and said it was my fault (oil was never touched from new) and it wasn't worth fixing and returned it me in pieces. When it was taken apart I took to another local tool shop and they diagnosed as an internal collapsed bearing. Had it fixed there instead.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Kenneth N.

Kenneth N.Sydney, NSW

  • 2 reviews
  • 3 likes

No refunds

published

After reading some reviews here I now know they are a bunch of crooks. I bought a tool and had to go back 3 times. Firstly they sold me a dinasour jigsaw and even they themselves surprised an obselete product are still in store. When I took it back for a refund they said they have no cash. Offer to pay me back to my account. Money never came back. 3 weeks already

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationAlexandria
Rodney E.

Rodney E.Sydney, NSW

Very poor customer service refused to give refund or exchange on my faulty fan even though agreed it was faulty

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationCastle Hill
B Sarge

B SargeMurrumbidgee Region, NSW

  • 2 reviews
  • 1 like

absolutely 100% terrible

published

While Sydney tools may be the cheapest, their customer support is the worst hands down.
We have recently purchased a concrete saw witch not only zapped me but continually failed to start.
Although taking over two months to look at it, they now tell me that its warranty is void because it has concrete slurry and water on it. Really! this is a concrete saw? !!! with a water point
you will be hearing more from me.... in the meantime i hope someone might honor their product....

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationRoselands/ cambeltown, Purchased Epping Vic
jumpy d.

jumpy d.Sydney, NSW

Sydney Tools - worst shopping experience ever

published
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationCastle Hill
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Questions & Answers

John M.

John M.asked

NSW

\\\\where can i buy spare parts for an ozito twin blade cutter

2 answers
Hamish
Hamish

Bunnings

Reviewer R.
Reviewer R.

Ozito

Vic P

Vic Pasked

NSW, Alexandria

Have you in stock a Bosch 12v 1.5h rechargeable battery for a Bosch PSR 12-2 drill

1 answer
Fired Up
Fired Up

Can you use live chat ?

PAUL P.

PAUL P.asked

ACT, Fyshwick

my name is paul pagel i am a quilified locksmith and looking for a carea change

1 answer
kizz j.
kizz j.

Go back to school and learn how to read and write first.

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