Reviewer Photos & Videos
Need warranty to a week or so not 12 weeks
Makita 18v caulking gun issue they told 8 weeks to 12 before look at item. Warranty worth nothing. What do I use in the meantime for work. Very dissatisfying do I have to purchase another gun?????
I will Never buy tools from this Store .
I Bought a Mikita Tile cutter , when I try to use it , it’s a Lemon .
I took it back , the manager told me that it will take 8 Weeks to be repaired.
But it’s a new Mikita tool , why do I have to go through this ; I said .
He replied : it’s a company policy.
Sydney tools ( Company ) , I will never ever buy anything from you again , live and learn .
Never Sydney Tools again .Ciooo
WORST PLACE FOR TOOLS
Worst place you could possibly shop at. I would not recommend shopping here. Workers are rude and disrespectful, they were all on their mobile phones, when asked for assistance they brushed my question off. I bought a drills that broke within the week when asked for a refund I was told that they don’t offer refunds. DO NOT SHOP HERE!!!!!!!!!!!
Thanks for showing me why I'll never buy from Sydney tools again.
Total tools has always been here, but thought I'd try out the new Sydney tools store. Unfortunately my experience has been bad.
For a warranty claim, instead of just replacing the faulty product, I was told they had to send it to Sydney to get it looked at, and would take 3-4 weeks, and they would call me when it was ready to pick up. He also stated he could see it was broken, and he knew it was a pain in the butt, but it was just procedure. Fine, I just went with it.
After 4 weeks I call them back as they havent gotten back to me. Apparently,...
Very bad service, This is my first time and last time to this store
Bought products within one weeks, it fault in first used. Take back ask replacement or refund ( poor quality).
But only offer repair , manager are very rudely. I should read company review before I go.
The reviewer stated that an incentive was offered for this review
PLEASE DO NOT BUY OFF SYDNEY TOOLS
terrible, sent wrong equipment constantly ignored emails and phone conversations and did not replace the incorrect stuff they sent, Total tools will match & beat Sydney tools, they will give you the service if something is wrong- do not use sydney tools they will steal your money and not supply the goods you order. absolute criminals
3 Months waiting for REFUND
I purchased a petrol typhoon pressure washer that twice failed. First time I took it back after 2 hours of use fouled a plug, After returned to me, the pump actually spat a nut and water came pouring out on use. Video to show. I am going through a waiting period of around 3 months without one phone call from Senior position or email on what is going on. Customer service cannot get through tried and tried. I have rang many times and been in touch with [name removed] senior regarding this matter. Phone call to prove. This should have been refundable immediately i don’t want a problem / repaired item that didnt even see 3 hours of use. Where are you Sydney tools?
Why I unsubscribed from Sydney Tools
I bought a tool from Sydney Tools and returned it the next day as the job I needed it for was cancelled the afternoon of the day I bought it.
It took 45 days, two visits to the shop I bought it from (time is money) and numerous calls to get my money back.
I will never buy from Sydney tools again and will tell anyone who asks of Sydney Tools about my experience.
Why is it that other retailers just refund with the swipe of a card and Sydney Tools 'can't'.
I suggest Sydney Tools need to adopt similar refunding methods, as apposed to holding onto m...
- NSW, Roselands
- Verified customer
Never purchase from this company!!!
Purchased Xtorque Cobalt Drill Bit set, states that these are extremely strong, damaged the first use when being used on mild steel. Required a refund but they will not honour a refund. Have been dealing with this now for weeks and not happy with outcome. Am not interested in a replacement as feel the next one will damage just as easy. Will recommend not purchasing any further products from this company. We as a company will not be making any further purchases from Sydney Tools. It would have been easier to refund our $99.00
Do not Honour Warranties
Bought a Gensafe 3500 used only a number of times over the period of 12 Months, power stopped being delivered to outlets and ran rough. Returned for warranty repair and was advised it had too much oil inside, and wouldn't turn over and said it was my fault (oil was never touched from new) and it wasn't worth fixing and returned it me in pieces. When it was taken apart I took to another local tool shop and they diagnosed as an internal collapsed bearing. Had it fixed there instead.
After reading some reviews here I now know they are a bunch of crooks. I bought a tool and had to go back 3 times. Firstly they sold me a dinasour jigsaw and even they themselves surprised an obselete product are still in store. When I took it back for a refund they said they have no cash. Offer to pay me back to my account. Money never came back. 3 weeks already
- NSW, Castle Hill
- Verified customer
Very poor customer service refused to give refund or exchange on my faulty fan even though agreed it was faulty
We purchaed a industrial pedestal fan to keep us cool over summer. The fan failed causing a large flash electrical short. On return to the store for replacement or refund was told by the manager we never give refunds. The guy was rude. Sydney tools had to send it away to be assessed but the truck to take it for assessment wasn't coming for approximately 3 weeks before it would even be transport back to head office for assessment. Manager agreed it was faulty and didn't work would not replace it or would not give me a refund. Manager said it was...probably my fault that I overloaded the fan in some way... I said I thought the air was the same thickness everywhere and it was just blowing air, same thickness everywhere last time i checked. After arguing backwards and forwards with several staff members on Australian consumer law I left and said I will never buy another tool from Sydney power tools. So no fan, no repair, no warranty. Do not buy from Sydney Tools.
- NSW, Roselands
- Verified customer
absolutely 100% terrible
While Sydney tools may be the cheapest, their customer support is the worst hands down.
We have recently purchased a concrete saw witch not only zapped me but continually failed to start.
Although taking over two months to look at it, they now tell me that its warranty is void because it has concrete slurry and water on it. Really! this is a concrete saw? !!! with a water point
you will be hearing more from me.... in the meantime i hope someone might honor their product....
Sydney Tools - worst shopping experience ever
Called up and paid for a tool that a I needed for a job on the weekend. They made promises the tool would arrive by Thursday. I waited one more day just in case; called a few times during the day on Friday to confirm it was en route; arrived at the shop on Friday afternoon and there was no tool. They had no idea where it was, apparently the person I was dealing with was too optimistic. Then they got angry when I wanted a refund to go somewhere else. Said I couldn't have a refund, made up all the excuses in the world, except for the fact th...ey hadn't actually given me anything and taken my money. Their arrogance, and they didn't even offer an apology. Couldn't believe how badly I was treated, shocker of a place, and this is not the first time I've had a poor experience, but definitely the last time I will ever go near it. Will continue to tell everyone I meet how bad this place is. Just hope this article helps someone else go to a different store first, before they get burned
Lies misleading not what I paid for
Purchased a silent air compressor and tank was promised it would arrive in 3 days. Took a week to get the compressor. Was told it would come with 3 phase plug and was compatible for 20amp. Which was a lie. Had to get an electrician out and pay $1300 To have 32 amp installed. Tank arrived 4 weeks later with no accessories. I got told there would be. Now have to pay more to buy accessories that Sydney tools don't even have. Requested a refund told they won't do it they have stuffed me around for 4 weeks now with no resolution in site. Have not be...en able to operate for 4 weeks which has cost me over 60k. Reporting Sydney tools to the department of fair trading. Misleading conduct that has happened. Sales rep Lucas didn't tell the truth. It's been lies after lies. Campbeltown store. I was going with another company but Sydney tools had promised quicker service. Now wish I didn't listen to there lies.
Products are great but refunds are HORRIBLE
I have been buying from Sydney tools for years and have always been great to deal with but my last transaction to get a refund is horrible and ongoing.
I needed to get a refund due to not needing a product. When asking for the refund, I was told that I cannot get the refund back onto my credit card but it needs to go into a nominates bank account, so a minor setback but ok. The refund was transacted and I was told 1 week. After one week, no refund so I called the store and they had to chase head office. After 2 weeks, still no refund, so I cal...
Excellent costume service
Ahmed, has done an excellent job on customer service and sales, has honestly help me out so much Im am very happy with my purchase and deal that I got. Thanks Ahmed Gregory hills
The reviewer stated that an incentive was offered for this review
Andrew Buckley at Sydney Tools Castle Hill
Had an issue with a missing part on a new product I bought from Sydney Tools. After 15 months finally rang up as the angry rude customer - had run out of tolerance. Guy there called Andrew Buckley told me I had every right to be pi**ed and set about sorting the issue for me. Within forty eight hours had the part delivered to my door! Andrew Buckley I will be back to buy from you in the future. Fixed a problem caused by someone else and never flinched from the job!
No staff knows when the refund will be processed. Not even idea 1/2 week time. The staff member replied- only the Direct process the refunds and he does not have all day to do this.
Very bad first impression for a customer
Bought a lawn mower from them which turned down on my expectations and in change of mind I did the right thing by trying to return it in 2 hrs but now the store manager is unable to make decisions on the situation which to me is very simple as a customer if me or someone buying a product how do we know that is satisfactory even then the store manager is asking me to return in brand new unboxed condition which was a stupid question to be asked from a manager who cant take decision but can run a store as a store manager.
I had a phone call from...the store manager who said is trying to solve the issue about the return of which he was able to deliver sorry for god knows how many times and kept saying how do they know that the product is ok now while me returning it and thats When i mentioned it to him that how can u say that the product is ok without using it especially when the product itself says in the manual that do not turn it on until unless filled up with Engine oil and petrol So I requested him to get me a call back from the director who he has been in contact with trying to solve the problem so now I am waiting
Questions & Answers
\\\\where can i buy spare parts for an ozito twin blade cutter
Have you in stock a Bosch 12v 1.5h rechargeable battery for a Bosch PSR 12-2 drill
my name is paul pagel i am a quilified locksmith and looking for a carea change
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