1 photo
Sydney Tools Physical Store

Sydney Tools Physical Store (page 2 of 7)

VIC, NSW, ACT
4.6 from 1,541 reviews · View Statistics
Listing monitored by Sydney Tools

Reviews

4.4
161 reviews
  • Product Quality
    4.5 (138)
  • Return Claim MadeYes · No (161)
  • Shipping
    4.7 (29)
  • Customer Service
    4.4 (148)
Previous
Next

Perfect, Sydney tool Alexandria

published

Patrick very good service and recommend.
Alexandria the best, good place easy to park.
All good staff and team work.
Never regret.
Thank you.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Sydney Tools
Sydney ToolsSydney Tools
nimra d.
nimra d.Greater Melbourne (Outer), VIC

Big help

published

Steven from hoppers crossing branch of sydney tools is amazing. Super helpful and on top of his game. He was very helpful with processing the order( that was pending for a while) and getting all the items. He also offered to guide if i needed any additional help with setting up my compressor.
Top notch service and very dependable . Highly recomended.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationHoppere crossing
Sydney Tools
Sydney ToolsSydney Tools

Other Hardware Shops

 
 

0.0
(1,234)
Vel
VelSydney, NSW

Excellent Customer Service

published

Rang the store looking for advice on a reliable and long lasting engraver for our company. Robert asked a number of questions, before suggesting the tool that would suit our business best. He was efficient and knowledgeable of the products the store has, and I will definitely recommend the Dulwich Hill store and their staff.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationDulwich Hill
Sydney Tools
Sydney ToolsSydney Tools
Hardware Shops

Find out how Sydney Tools Physical Store compares to other Hardware Shops

Know better, choose better.

Compare all
Marco
Marco
  • 2 reviews
  • 1 like

Bonus item missing in action

published

Same as last poster, bought belt sander + belts to qualify for bonus impact driver set. On delivery bonus was missing. After email to Sydney tools was told power hand tools did not qualify, only manual hand tools. Too lame for words, won't be ordering there again.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationSydney
Sydney Tools
Sydney ToolsSydney Tools

Excellent service great assistance

published

robert good service we are very very happy
He helped us with our enquire and offered us the best price available

Product Quality
Shipping
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationDulwich hill
Sydney Tools
Sydney ToolsSydney Tools

Best tool store in Canberra!

published

Been using these guys since they have opened in Canberra, exceptional product knowledge and service! Love it and I wouldn’t go to anyone else

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationFyshwick
Sydney Tools
Sydney ToolsSydney Tools

Rude sale and customer service

published
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationEpping vic
Sydney Tools
Sydney ToolsSydney Tools
omarkarame
omarkarame
Sydney Tools
Sydney ToolsSydney Tools
Sav
SavSydney, NSW

Very bad customer service.

published

I bought tools and was advised by 2 of the sales guys that if I spend another $41 on tools, then my total will be $250.00 and I will qualify for a $50.00 in store voucher for my next purchase with in 14 days. I did that and half an hour later I went back to the store to use my voucher. I was denied by one of the staff saying that I don’t qualify because the items I bought earlier was a reduced price. The manager didn’t even bother saying sorry or to apologise that his staff gave me the wrong info. They have definitely lost my business. I am a tradie and was spending thousands of dollars every year.... but not anymore.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationGregory Hills
Sydney Tools
Sydney ToolsSydney Tools
Sav
Sav

5511760
Dated 27/12/2020

Sav
Sav

5511760

Other Hardware Shops

 
 

0.0
(1,234)
Darren
DarrenSydney Surrounds, NSW
  • 4 reviews
  • 1 like

Sydney Tools Tuggerah Store

published

Seldom do I provide reviews on customer service as these days , there is none! However, I would like to provide a big thumbs up to the crew at the Tuggerah Sydney Tools store. They are extremely helpful, knowledgeable, and above all, genuine people that care about their customers. Josh, and others are the ones that make a customer return and return , due to their dedication and loyalty to the customers that walk into the door. Couldn’t praise them high enough!! Regards, Darren

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationTuggerah
Sydney Tools
Sydney ToolsSydney Tools
Hardware Shops

Find out how Sydney Tools Physical Store compares to other Hardware Shops

Know better, choose better.

Compare all

Fabulous service

published

Helped beyond call of duty. Very grateful. Will come back to shop with us again. Thanks to the Sydney Tools Blackburn team

Customer Service
Incentivised Review No
Return Claim MadeNo
Sydney Tools
Sydney ToolsSydney Tools
Calli
Calli South East Queensland, QLD

Best Customer Service from Damian at Archerfield

published

Walked into the Archerfield store and got immediate customer service from staff member, Damian. Helped us find the right product and was knowledgeable about what we were looking for. Great attitude and sounded like he enjoyed his work. Always enjoy the experience when buying at Sydney Tools! Would recommend!!

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationArcherfield
Sydney Tools
Sydney ToolsSydney Tools
Jesse White
Jesse WhiteGreater Melbourne (Metropolitan), VIC

Great customer service

published

Went in to Sydney tools today was approached by Matt.s he was very good with his customer service told him what I did and what I needed and he lead me to all the right tools and sorted me out with a great price couldn’t be any happier.

Product Quality
Return Claim MadeNo
Store LocationSunshine Melbourne Victoria
Sydney Tools
Sydney ToolsSydney Tools
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

perfect!

published

very helpful staff, very knowledgeable and made me a very happy man, now i just need a few more words and we're done!!

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store Locationmitchell ACT
Sydney Tools
Sydney ToolsSydney Tools
Elizabeth
ElizabethGreater Melbourne (Inner), VIC

I highly recommend this place

published

Ricardo is an excellent manager. Ive never experienced customer service as good as this. I was given a fantastic deal and he took the time to answer my questions. He went above and beyond by getting someone to drop the item at my place which helped me to save more money. This type of honesty and integrity and service is very rare. Well done Ricardo. Matt was also good and helpful, even when he was super busy. I'll be definitely shopping here again and telling others too. Well done guys, you are a stand out. I hope your head manager reads this and gives you guys a bonus.

Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationBlackburn
Sydney Tools
Sydney ToolsSydney Tools

Other Hardware Shops

 
 

0.0
(1,234)
Jayda
JaydaGreater Melbourne (Inner), VIC

Excellent customer service!

published

I went to see the guys at the Blackburn store & purchased the Milwaukee work bench. Dave & his team were awesome and really helped create a great experience for me to surprise my boyfriend. I highly recommend this Sydney Tools store!

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationBlackburn Victoria
Sydney Tools
Sydney ToolsSydney Tools
Hardware Shops

Find out how Sydney Tools Physical Store compares to other Hardware Shops

Know better, choose better.

Compare all
Chas
ChasSydney, NSW
  • 2 reviews
  • 1 like

Quick and knowledgeable

published

Asked for information about product, quick and accurate, asked for quote, immediate response. Product offer beat competitors. Luke was great!

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationNorth Parramatta
Sydney Tools
Sydney ToolsSydney Tools
blackhawk
blackhawkGreater Melbourne (Metropolitan), VIC

Great service from the team at Blackburn

published

Bought an impact drill Dewalt and the guys did a great deal and great service. Will use the professional team at Blackburn again

Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationBlackburn
Sydney Tools
Sydney ToolsSydney Tools
Robyn Reeves
Robyn ReevesGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like

Excellent customer service

published

My husband and I visited Sydney Tools Blackburn with the sole purpose of looking for a whipper snipper for me to use. We received a nice warm welcome from Ben S who showed me a light weight Makita which was exactly what I was looking for and he took the time to explain all its features to me. The store is extremely well stocked, my husband was like a kid in a lolly shop. The Makita 4 piece combo set caught his eye and after all his questions were answered about the various tools, Ben gave us a very good deal on our purchases and we walked out feeling extremely happy. Thanks Ben for your excellent customer service.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationSydney Tools Blackburn Vic
Sydney Tools
Sydney ToolsSydney Tools
JDh
JDhSydney, NSW

Excellent service - 1 stop shop for me

published

excellent service and great range of products and prices.

Marko at Smithfield is a great help and goes around the world to find what I need if they don't have it.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationSmithfield
Sydney Tools
Sydney ToolsSydney Tools

great costumer service

published

Had Daniel help me out, was super helpful with my enquiry and did it with a smile on his face, thanks mate!

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Sydney Tools
Sydney ToolsSydney Tools

Perfect place for all your tool needs

published

Competitive prices, quality brands and tools and knowledgeable staff especially George. Don't go to anywhere else just go to Sydney Tools Alexandria

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationAlexandria
Sydney Tools
Sydney ToolsSydney Tools

Very helpful staffs and best offer

published

Just bought my Makita lawn mower and Markita circular saw today, the staff very helpful and give me the best offer, very happy with my purchase and looking forward to upgrade more of my garden tools

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Sydney Tools
Sydney ToolsSydney Tools

Lies, Lies and more Lies

published

I have been told the following lies,

"It will take a couple of days for me to get your remaining items together." (3 weeks later, still waiting)
"Ill get him to call you back"
"I can get those in within 2 days"
"Ill contact them and get an arrival date"
"I have 8 pellets out the back and your order is on one of them"

Do not support this business, they make money from breaking the consumer guarantees act and from being professional lairs.

Product Quality
Shipping
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationAlexandria
Sydney Tools
Sydney ToolsSydney Tools
Bob the builder
Bob the builder

No thank you, Ill support good business. Sydney Tools is not a business ill offer support to. Absolutely horrible culture and support.

Good luck sorting out your dis-honest company.

Great customer service

published

Thanks guys for an unforgettable experience in your store today !
Luke looked after us fantastically..... Will not go anywhere else to buy our tools.
All the staff where so welcoming and helpful.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationNorth Parramatta
Sydney Tools
Sydney ToolsSydney Tools
Lee
LeeSydney, NSW

Exceptional In Store Service from Mick

published

Just wanted to say my experience as a first time customer was a pleasure with Michael Stuart. I would recommend to any of my customers in the future & I look forward to further dealings.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationNorth Parramatta
Sydney Tools
Sydney ToolsSydney Tools
Page 2 of 7
See all Sydney Tools reviews

Questions & Answers

Leonard W.
Leonard W.asked
VIC, North Geelong

what is the address of sydney tools in geelong

No answers
Joe L.
Joe L.asked
NSW, Smithfield

Bush press kit

No answers
John M.
John M.asked
NSW

\\\\where can i buy spare parts for an ozito twin blade cutter

2 answers
Hamish
Hamish

Bunnings

Reviewer R.
Reviewer R.

Ozito

See all Sydney Tools Physical Store questions

Get an answer from our members and Sydney Tools representatives

Sydney Tools Physical Store

Other Hardware Shops

Previous
Ramp Champ

Ramp Champ

4.8
(212)
Total Tools

Total Tools

4.5
(7,260)
Toolmart

Toolmart

4.6
(167)
Edisons

Edisons

4.2
(1,625)
Stratco

Stratco

4.1
(1,943)
Scrooz

Scrooz

4.8
(14)
TradeTools

TradeTools

3.7
(19)
GYC

GYC

3.5
(13)
Next
See all Hardware Shops

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.