Perfect, Sydney tool Alexandria
Patrick very good service and recommend.
Alexandria the best, good place easy to park.
All good staff and team work.
Steven from hoppers crossing branch of sydney tools is amazing. Super helpful and on top of his game. He was very helpful with processing the order( that was pending for a while) and getting all the items. He also offered to guide if i needed any additional help with setting up my compressor.
Top notch service and very dependable . Highly recomended.
Excellent Customer Service
Rang the store looking for advice on a reliable and long lasting engraver for our company. Robert asked a number of questions, before suggesting the tool that would suit our business best. He was efficient and knowledgeable of the products the store has, and I will definitely recommend the Dulwich Hill store and their staff.
Bonus item missing in action
Same as last poster, bought belt sander + belts to qualify for bonus impact driver set. On delivery bonus was missing. After email to Sydney tools was told power hand tools did not qualify, only manual hand tools. Too lame for words, won't be ordering there again.
Excellent service great assistance
robert good service we are very very happy
He helped us with our enquire and offered us the best price available
Best tool store in Canberra!
Been using these guys since they have opened in Canberra, exceptional product knowledge and service! Love it and I wouldn’t go to anyone else
Rude sale and customer service
I attended the Epping shop to buy an item which was priced as $45 when he scanned it to pay he said $106. I said but the tag said 45 he said maybe misplaced. I went back to get the one for 45 but couldn't find it but there are different ones. I went back and said i couldn't find it he said that is the only one we have and it wasn't. He didn't bother even check to get me my item or look me in the eye when he was talking to me he was so rude. I said shouldn't you give that to me for the marked price like other shops at the end it is your fault h...e said we are not a supermarket mate. I'm not sure how he was trained to respect the customers but sure no more shopping in that place. Very bad behavior and rude customer service. Did not offer help to get my item. I end up buying it from different place.
Very bad customer service.
I bought tools and was advised by 2 of the sales guys that if I spend another $41 on tools, then my total will be $250.00 and I will qualify for a $50.00 in store voucher for my next purchase with in 14 days. I did that and half an hour later I went back to the store to use my voucher. I was denied by one of the staff saying that I don’t qualify because the items I bought earlier was a reduced price. The manager didn’t even bother saying sorry or to apologise that his staff gave me the wrong info. They have definitely lost my business. I am a tradie and was spending thousands of dollars every year.... but not anymore.
Sydney Tools Tuggerah Store
Seldom do I provide reviews on customer service as these days , there is none! However, I would like to provide a big thumbs up to the crew at the Tuggerah Sydney Tools store. They are extremely helpful, knowledgeable, and above all, genuine people that care about their customers. Josh, and others are the ones that make a customer return and return , due to their dedication and loyalty to the customers that walk into the door. Couldn’t praise them high enough!! Regards, Darren
Helped beyond call of duty. Very grateful. Will come back to shop with us again. Thanks to the Sydney Tools Blackburn team
Best Customer Service from Damian at Archerfield
Walked into the Archerfield store and got immediate customer service from staff member, Damian. Helped us find the right product and was knowledgeable about what we were looking for. Great attitude and sounded like he enjoyed his work. Always enjoy the experience when buying at Sydney Tools! Would recommend!!
- VIC, Sunshine
Great customer service
Went in to Sydney tools today was approached by Matt.s he was very good with his customer service told him what I did and what I needed and he lead me to all the right tools and sorted me out with a great price couldn’t be any happier.
The reviewer stated that an incentive was offered for this review
very helpful staff, very knowledgeable and made me a very happy man, now i just need a few more words and we're done!!
I highly recommend this place
Ricardo is an excellent manager. Ive never experienced customer service as good as this. I was given a fantastic deal and he took the time to answer my questions. He went above and beyond by getting someone to drop the item at my place which helped me to save more money. This type of honesty and integrity and service is very rare. Well done Ricardo. Matt was also good and helpful, even when he was super busy. I'll be definitely shopping here again and telling others too. Well done guys, you are a stand out. I hope your head manager reads this and gives you guys a bonus.
Excellent customer service!
I went to see the guys at the Blackburn store & purchased the Milwaukee work bench. Dave & his team were awesome and really helped create a great experience for me to surprise my boyfriend. I highly recommend this Sydney Tools store!
- NSW, North Parramatta
Quick and knowledgeable
Asked for information about product, quick and accurate, asked for quote, immediate response. Product offer beat competitors. Luke was great!
Great service from the team at Blackburn
Bought an impact drill Dewalt and the guys did a great deal and great service. Will use the professional team at Blackburn again
Excellent customer service
My husband and I visited Sydney Tools Blackburn with the sole purpose of looking for a whipper snipper for me to use. We received a nice warm welcome from Ben S who showed me a light weight Makita which was exactly what I was looking for and he took the time to explain all its features to me. The store is extremely well stocked, my husband was like a kid in a lolly shop. The Makita 4 piece combo set caught his eye and after all his questions were answered about the various tools, Ben gave us a very good deal on our purchases and we walked out feeling extremely happy. Thanks Ben for your excellent customer service.
Excellent service - 1 stop shop for me
excellent service and great range of products and prices.
Marko at Smithfield is a great help and goes around the world to find what I need if they don't have it.
great costumer service
Had Daniel help me out, was super helpful with my enquiry and did it with a smile on his face, thanks mate!
Perfect place for all your tool needs
Competitive prices, quality brands and tools and knowledgeable staff especially George. Don't go to anywhere else just go to Sydney Tools Alexandria
Very helpful staffs and best offer
Just bought my Makita lawn mower and Markita circular saw today, the staff very helpful and give me the best offer, very happy with my purchase and looking forward to upgrade more of my garden tools
Lies, Lies and more Lies
I have been told the following lies,
"It will take a couple of days for me to get your remaining items together." (3 weeks later, still waiting)
"Ill get him to call you back"
"I can get those in within 2 days"
"Ill contact them and get an arrival date"
"I have 8 pellets out the back and your order is on one of them"
Do not support this business, they make money from breaking the consumer guarantees act and from being professional lairs.
Great customer service
Thanks guys for an unforgettable experience in your store today !
Luke looked after us fantastically..... Will not go anywhere else to buy our tools.
All the staff where so welcoming and helpful.
Exceptional In Store Service from Mick
Just wanted to say my experience as a first time customer was a pleasure with Michael Stuart. I would recommend to any of my customers in the future & I look forward to further dealings.
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