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Sydney Tools Physical Store

Sydney Tools Physical Store (page 2 of 7)

VIC, NSW, ACT
4.6 from 1,497 reviews · View Statistics

Reviews

4.4

136 reviews
  • Product Quality
    4.6 (117)
  • Return Claim MadeYes · No (136)
  • Shipping
    4.6 (24)
  • Customer Service
    4.5 (126)
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Very helpful staffs and best offer

published

Just bought my Makita lawn mower and Markita circular saw today, the staff very helpful and give me the best offer, very happy with my purchase and looking forward to upgrade more of my garden tools

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo

Lies, Lies and more Lies

published

I have been told the following lies,

"It will take a couple of days for me to get your remaining items together." (3 weeks later, still waiting)
"Ill get him to call you back"
"I can get those in within 2 days"
"Ill contact them and get an arrival date"
"I have 8 pellets out the back and your order is on one of them"

Do not support this business, they make money from breaking the consumer guarantees act and from being professional lairs.

Product Quality
Shipping
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationAlexandria

Great customer service

published

Thanks guys for an unforgettable experience in your store today !
Luke looked after us fantastically..... Will not go anywhere else to buy our tools.
All the staff where so welcoming and helpful.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationNorth Parramatta
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Lee

LeeSydney, NSW

Exceptional In Store Service from Mick

published

Just wanted to say my experience as a first time customer was a pleasure with Michael Stuart. I would recommend to any of my customers in the future & I look forward to further dealings.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationNorth Parramatta

Great Store

published

Built a Brillant relationship with George and the team. Willing to source anything we need and always reliable. Brillant store. Its the first place we go for when we need anything

Product Quality
Shipping
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationAlexandria
Jane

JaneSydney, NSW

Fantastic customer service - Ahmed

published

I went in last week, to collect a kit for my sons 18th birthday present. He wanted to swap something out but Ahmed told him, he would lose on value. Ahmed called a Milwaukee rep and my son ended up with a free product and the rep is bringing him some blades, to suit his plumbing trade! I was amazed and so happy, that Ahmed went above and beyond and my son will now be making all of his future purchases at this store.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationGregory Hills

Great Service

published

Quick turnaround on supplying a scaffold needed urgently! Thanks Rhys and Nathan for all your help I will be back for all future purchases! Great work Sydney Tools West Gosford!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Tam

TamSydney, NSW

Perfect service

published

The boys helped me today Jason, Scott, Adam, Matt and Matt, customer service was exceptional, they understand how a women in a tool shop hard it can be! I will be back especially to see Jason!!!

Product Quality
Shipping
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationTaren point
A-Mill Carpentry

A-Mill CarpentrySydney, NSW

Sydney Tools Alexandria

published

George Tahan and his team at Sydney Tools Alexandria are fantastic. I've been using them for our business since day one. Weather its specialized tools or products, repairs or advise, George and his team in Alexandria are professional and fast.

Product Quality
Shipping
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSydney Tools Alexandria
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Helpfull staff

published

Tarick has been awesome & very supportive 5 star will recommend anyone to see him for a sale at the store, very pleased with service & will come back again for sure

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSmithfield nsw
Richard O'Hea

Richard O'HeaGreater Melbourne (Inner), VIC

  • 4 reviews

Bought a part.

published

Phoned Sydney tools Epping Vic,spoke to Jorden who was extremely helpful and got the accessory I required,great service Jorden,you are a asset to Sydney Tools,it is very difficult to get any kind of service
these days,but you went way beyond that,you deserve a pay rise, LOL.
Cheers. Richard.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationEpping Victoria.
Ana Floyd T

Ana Floyd TPenrith

  • 2 reviews

Great service

published

Jack was very helpful, knows the product well and provided some helpful tips on how to use the Makita drop saw I got from their store. He even helped me carry this tool to load it in the car. Greatly guy easy to deal with and great customer service. Thanks Jack from Sydney Tools Penrith

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPenrith

Unreal customer service

published

Matt From Sydney tools really helped me out, gave me good advice and set me up with a couple freebies to get me going as I start my apprenticeship, absolute legend sydney tools > total tools

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBlackburn

It’s beautiful place to shop

published

I’m Formworker and concreting and Steelfixing , I’m happy with my job and I by all my tools from Sydney tools , always they look after the customer and keep them happy specialy George

Product Quality
Shipping
Customer Service
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Elisha R.

Elisha R.Greater Melbourne (Metropolitan), VIC

Great experience and an even better team

published

Great experience. Dylan was incredibly helpful, he got me sorted in ten minutes with exactly what I needed. 10/10 and without a doubt will be shopping there again. Couldn't ask for more especially in this covid madness.

Product Quality
Shipping
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSunshine, Victoria
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Kaylie

KaylieGreater Melbourne (Inner), VIC

  • 2 reviews

Great customer service from Brad

published

Started out a bit rocky with some of the staff but Brad quickly fixed everything up for me and provided great customer service. Leaving a very happy customer and will deal with Brad again!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationEpping
Mark Beattie

Mark BeattieSydney, NSW

Exceptional customer service

published

These guys really know there stuff, Robert was extremely helpful, going to the detail of machine manual of a product i had purchased to ensure i had the correct compressor for my machine.
Legend, keep up the amazing service.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationDulwich Hill
Tommy T.

Tommy T.Greater Melbourne (Metropolitan), VIC

They people are sick

published

These people are sick they only want your money and never help if you have a problem
I bought festool sander used for 1 day and the pad doesn’t stick to sand paper they accused me of swapping the old pad
They are so dumb we spend $1025 on festool the pad is $80

If I got an old pad would it be cheaper for me to replace the pad rather buy new machine ???

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSunshine
Scotty

ScottySydney Surrounds, NSW

  • 2 reviews

customer service was outstanding

published

Toni Bozinovski from your Dulwich hill store is an absolute asset to your team extremely good service always out of his way to help & contact me to see my orders are good & on the way & if i need help
Highly recommend Sydney Tools Dulwich Hill & Tony their salesman ... 5 star..

Product Quality
Incentivised ReviewNo
Return Claim MadeNo

Excellent Customer Service

published

Exceptional customer service from Brad and John (salespersons). Thanks for the additional options and in detail advice, which then I was able to choose the most appropriate product. Thank you to you both again for making the process easy.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationEpping, VIC
Page 2 of 7
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Questions & Answers

John M.

John M.asked

NSW

\\\\where can i buy spare parts for an ozito twin blade cutter

1 answer
Hamish
Hamish

Bunnings

Vic P

Vic Pasked

NSW, Alexandria

Have you in stock a Bosch 12v 1.5h rechargeable battery for a Bosch PSR 12-2 drill

1 answer
Fired Up
Fired Up

Can you use live chat ?

PAUL P.

PAUL P.asked

ACT, Fyshwick

my name is paul pagel i am a quilified locksmith and looking for a carea change

1 answer
kizz j.
kizz j.

Go back to school and learn how to read and write first.

Get an answer from our members and Sydney Tools representatives

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