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Sydney Tools Physical Store

Sydney Tools Physical Store (page 2 of 2)

VIC, ACT, NSW
4.6 from 1,507 reviews · View Statistics

Reviews

1.7

34 reviews
4
(0)
3
(0)
2
(0)
  • Product Quality
    1.5 (24)
  • Return Claim MadeYes (28) · No
  • Shipping
    1.4 (5)
  • Customer Service
    1.1 (23)
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Rohan

RohanMelbourne

  • 5 reviews
  • 3 likes

Very bad first impression for a customer

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationSydney tools Dandenong south
Southwind

Southwind

  • 4 reviews
  • 2 likes

Wish I read this post earlier

published

I wished I had done some research and read this post earlier before buying from Sydney tools!
I've bought a power tool online and had to swap for another model. It's now been two weeks and counting since I posted it back, and no email or phone calls to say whether they have done anything with it (I have a auspost delivery slip so I know they have got it).
I'm worried that it will turn out similar to all the other poor customers here. Maybe the store is good, but definitely don't order online from them.

Product Quality
Shipping
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationOnline
Becci

Becci

  • 2 reviews
  • 5 likes

Dodgy company

published

So many lies, orders never received, money taken, faulty items and no returns policy. Company should be shut down. It's only a matter of time. Don't risk it. The discounted prices aren't worth it

Incentivised ReviewNo
Return Claim MadeYes
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Worst ever get a refund and it takes 13 and on going to get the money back

published

Its now 13 days since I should have received a refund and well its not here yet overtime keep telling me it going to be done and processed but it never happens. Worst after service ever. Would not ever give them 1 star will not go back.

Product Quality
Shipping
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationKotara
Tony

TonySydney, NSW

$4k pressure cleaner purchased and is rubbish

published

Purchased a petrol pressure washer fitted with Honda engine & bertoloni pump and warranted only through Sydney tools not Australian distributors meaning they don’t know how to repair them, go to Aussie pumps and purchase your machine as they are the Australian distributor for Bertolini pumps and the Honda engines they fit are also covered by Honda Australia unless you like dealing with fair trading

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
GC Concrete Solutions

GC Concrete SolutionsSouth East Queensland, QLD

Hopeless

published

I have been owed approx. $1400 from a return of a product that was sent late by a week. Trying to get my, paid in full, money back. It has been a runaround nightmare. still owed from Mid March. Hopeless!

Product Quality
Incentivised ReviewNo
Return Claim MadeYes

Don't Deal With Sydney Tools

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationPenrith

do not buy any stuff from sydney tools at all

published

they don't have any responsible staff at all, and their aftercare service is really horrible horrible horrible, they just be a good person when they selling, you will found nobody to help you when you meet the problem about the tools faulty, they could let you wait over 5 months for a warranty repairing and will return you back with a same faulty tool

Product Quality
Return Claim MadeYes

The reviewer stated that an incentive was offered for this review

Page 2 of 2
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Questions & Answers

John M.

John M.asked

NSW

\\\\where can i buy spare parts for an ozito twin blade cutter

2 answers
Hamish
Hamish

Bunnings

Reviewer R.
Reviewer R.

Ozito

Vic P

Vic Pasked

NSW, Alexandria

Have you in stock a Bosch 12v 1.5h rechargeable battery for a Bosch PSR 12-2 drill

1 answer
Fired Up
Fired Up

Can you use live chat ?

PAUL P.

PAUL P.asked

ACT, Fyshwick

my name is paul pagel i am a quilified locksmith and looking for a carea change

1 answer
kizz j.
kizz j.

Go back to school and learn how to read and write first.

Get an answer from our members and Sydney Tools representatives

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