Reviewer Photos & Videos
Very bad first impression for a customer
Bought a lawn mower from them which turned down on my expectations and in change of mind I did the right thing by trying to return it in 2 hrs but now the store manager is unable to make decisions on the situation which to me is very simple as a customer if me or someone buying a product how do we know that is satisfactory even then the store manager is asking me to return in brand new unboxed condition which was a stupid question to be asked from a manager who cant take decision but can run a store as a store manager.
I had a phone call from...the store manager who said is trying to solve the issue about the return of which he was able to deliver sorry for god knows how many times and kept saying how do they know that the product is ok now while me returning it and thats When i mentioned it to him that how can u say that the product is ok without using it especially when the product itself says in the manual that do not turn it on until unless filled up with Engine oil and petrol So I requested him to get me a call back from the director who he has been in contact with trying to solve the problem so now I am waiting
Wish I read this post earlier
I wished I had done some research and read this post earlier before buying from Sydney tools!
I've bought a power tool online and had to swap for another model. It's now been two weeks and counting since I posted it back, and no email or phone calls to say whether they have done anything with it (I have a auspost delivery slip so I know they have got it).
I'm worried that it will turn out similar to all the other poor customers here. Maybe the store is good, but definitely don't order online from them.
So many lies, orders never received, money taken, faulty items and no returns policy. Company should be shut down. It's only a matter of time. Don't risk it. The discounted prices aren't worth it
Worst ever get a refund and it takes 13 and on going to get the money back
Its now 13 days since I should have received a refund and well its not here yet overtime keep telling me it going to be done and processed but it never happens. Worst after service ever. Would not ever give them 1 star will not go back.
$4k pressure cleaner purchased and is rubbish
Purchased a petrol pressure washer fitted with Honda engine & bertoloni pump and warranted only through Sydney tools not Australian distributors meaning they don’t know how to repair them, go to Aussie pumps and purchase your machine as they are the Australian distributor for Bertolini pumps and the Honda engines they fit are also covered by Honda Australia unless you like dealing with fair trading
I have been owed approx. $1400 from a return of a product that was sent late by a week. Trying to get my, paid in full, money back. It has been a runaround nightmare. still owed from Mid March. Hopeless!
- NSW, Penrith
- Verified customer
Don't Deal With Sydney Tools
Have had bad customer service with their Brookvale store in the past
Now having moved out to Nth Richmond made the mistake of giving them another try. What an fool one can be
Purchased a typhoon water pressure cleaner in November 2018
Second time I used it turbo head failed. Took them 3 weeks to replace that
Again second time I used it the turbo head failed
Took it all back to the store for a refund on 2nd January, which they refused to do
After countless phone calls to them, always promised to be called back --which never happened
Then after ...
do not buy any stuff from sydney tools at all
they don't have any responsible staff at all, and their aftercare service is really horrible horrible horrible, they just be a good person when they selling, you will found nobody to help you when you meet the problem about the tools faulty, they could let you wait over 5 months for a warranty repairing and will return you back with a same faulty tool
The reviewer stated that an incentive was offered for this review
Questions & Answers
\\\\where can i buy spare parts for an ozito twin blade cutter
Have you in stock a Bosch 12v 1.5h rechargeable battery for a Bosch PSR 12-2 drill
my name is paul pagel i am a quilified locksmith and looking for a carea change
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.