Unreal customer service
Matt From Sydney tools really helped me out, gave me good advice and set me up with a couple freebies to get me going as I start my apprenticeship, absolute legend sydney tools > total tools
It’s beautiful place to shop
I’m Formworker and concreting and Steelfixing , I’m happy with my job and I by all my tools from Sydney tools , always they look after the customer and keep them happy specialy George
Great experience and an even better team
Great experience. Dylan was incredibly helpful, he got me sorted in ten minutes with exactly what I needed. 10/10 and without a doubt will be shopping there again. Couldn't ask for more especially in this covid madness.
Great customer service from Brad
Started out a bit rocky with some of the staff but Brad quickly fixed everything up for me and provided great customer service. Leaving a very happy customer and will deal with Brad again!
Exceptional customer service
These guys really know there stuff, Robert was extremely helpful, going to the detail of machine manual of a product i had purchased to ensure i had the correct compressor for my machine.
Legend, keep up the amazing service.
They people are sick
These people are sick they only want your money and never help if you have a problem
I bought festool sander used for 1 day and the pad doesn’t stick to sand paper they accused me of swapping the old pad
They are so dumb we spend $1025 on festool the pad is $80
If I got an old pad would it be cheaper for me to replace the pad rather buy new machine ???
customer service was outstanding
Toni Bozinovski from your Dulwich hill store is an absolute asset to your team extremely good service always out of his way to help & contact me to see my orders are good & on the way & if i need help
Highly recommend Sydney Tools Dulwich Hill & Tony their salesman ... 5 star..
Excellent Customer Service
Exceptional customer service from Brad and John (salespersons). Thanks for the additional options and in detail advice, which then I was able to choose the most appropriate product. Thank you to you both again for making the process easy.
Great experience again
I was going to purchase some tools and 18V batteries from the opposition (TT), but since I got a great deal from Sydney tools (Epping) last time, I tried them again. Dom (salesperson) and Sammy (manager) helped me with selecting the correct tools and also gave me the best price anywhere in Victoria and posted them for free. I will always be buying my tools from Sydney tools. I highly recommend them as they are very courteous, knowledgeable and ALWAYS have the best prices.
Customer service at its BEST
Huge THANKS to Robert Mcnamara for his professionalism and quick response - supplying a product in trying KOVID times for VIC. Everything (from checking goods on stock, taking the order, organising courier and supplying the paperwork) was flawless. Thank you Robert.
purchased 2 new pressure cleaners 5.5 K and a few fittings to go with them had to continually chase up extras we purchased as they were supposed to be mailed out ,2 items turned up 3rd adapter did not when back over to store at Archerfeild for the 3rd time promised it would come still have not seen it given up now back to trade tools to buy part
- NSW, Dulwich Hill
- Verified customer
Really helpful staff!
Been dealing with Robert at Dulwich Hill for a couple of months now. Patient, puts up with my endless questions and if he doesn't know the answer on the spot, researches and gets back to me! When I last wrote, I was considering a $5K package he had put together. I subsequently added another couple of $K and ordered. Of course, once you get your tools and start using them, you realise there are other things you need, so Robert is back on the job and has been researching track guides, portable work benches, clamps and a vise! While I'm pretty good on chasing info via Dr Google, there is nothing like solid advice from someone who knows tools backwards and doesn't spin me a bunch of marketing crap!
Kudos to Nick S at the Underwood store for following up a small part that was really important for our business. Great job. Got the part and organised delivery no problem.
- VIC, Blackburn
- Verified customer
Best tool shop for miles
As a home woodworker who enjoys hardwoods I seek out quality tools and advice. Buy the best tool I can for the job (sadly Festool remains a vision in my dreams), best recycled hardwoods etc. Like many others the big green shed lured me in time after time, only to be disappointed with quality of tools/timber and knowledge of staff. I returned more products than retained them, wasted time, frustration etc.
This led me to Sydney Tools in Blackburn where I embarked on the quest for great tools and advice. Lo!!...I found my forever tool shop. Kno...wledgeable staff (Dave, you're an amazing bloke), tools always in stock, great prices, trade quality advice and they take care of return customers. You're a name here, not a number. Old school salesmanship. I research my tools yet am open to their professional, unbiased views of tools. I'm a master of my trade as they are of theirs. I wish the manager and staff nothing less than success and job satisfaction, they're all a great bunch of people. I always depart with a smile on my face and a hearty goodbye from Dave or Luke. The night before visiting Sydney tools is akin to the night before Christmas!! I'll even ride the bike there for delayed gratification. If you live within reasonable proximity to Sydney Tools Blackburn, I strongly recommend that you visit, introduce yourself, have a browse in the well planned and set up display aisles and buy the tool you need. Since Belic Tools left Blackburn years ago there was a void in a specialist tooling outlet. No longer. Support local business and the wonderful staff, in return they'll support you, not dismiss you and disappoint you like the big green shed
It is a store with very good attention and wide range of articles, about the staff members are very friendly and great help, in particular I can say that the times I have been there Natham is very helpfull, he offers me a professional and efficient about the tools that i'm looking for. I recommend 100% this store
- VIC, Blackburn
- Verified customer
Sydney Tools happy to take your order and money , supplying the product nowhere near as urgent
I went into the Sydney Tools Blackburn store in Melbourne , the staff were most helpful
On making and paying my purchase , i was told stock wasn't in store and had to come from Makita.
Were now almost 3 weeks on and still my order isn't in store.
So im out of pocket , cant use said tools to earn an income, at the very least we should not be
paying up front for a floating delivery time. I dont now if its Makita or Sydney Tools that letting me down
But its back to Total Tools for me
NB - I look like getting my bonus batterys though Asut post before i have a tool to use them in .
Rating customer service
I just want to thank Kurtis from Gregory Hills Sydney Tools for his friendly and exceptional customer service. He is also happy to serve a customer with and a smile. I come to this store because of these type of customer service. Oh and also he is very knowledgeable on the products he sale's.
I have bought from this store on several ocassions. The team are great, the guy I deal with is fantastic, has extensive knowledge, is smart and endeavours to ensure your experience is second to none.
Don't consider anyone else, as these guys are awesome.
Order never placed from supplier.
Ordered and paid for a non stock item, was told it should be ready to pick up in about 4 days.
One week later I stopped by to see if my order had arrived, they then told me it would be in next week and they will call.
After another enquiry I was told it would be in the week after.
Today I made a call to the product distributor - no order had been placed from Sydney Tools!
I made a call to head office, very difficult to get hold of but managed to speak to someone at Accounts Recievable (of course).
The head office staff member was very helpful...and followed up with the store manager. Within minutes I was contacted by the store to confirm the order would be placed today for delivery by end of week. Overnight courier would have been a nice gesture since I have already waited 19 days for delivery.
We have worked in line with Jarred a number of times now, who has supplied our company with the correct tools and advice to get the job done right every time. Great customer service
Questions & Answers
\\\\where can i buy spare parts for an ozito twin blade cutter
Have you in stock a Bosch 12v 1.5h rechargeable battery for a Bosch PSR 12-2 drill
my name is paul pagel i am a quilified locksmith and looking for a carea change
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