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Sydney Tools

Sydney Tools Questions & Answers

Online Store, Physical Store
4.2 from 1,887 reviews

33 questions from our users

GRaham lewis

GRaham lewisasked

Online Store

Home generators for electricity.
Maybe 10 kva

2 answers
GRaham lewis
GRaham lewis

I would like your company to answer my question, thanks.

I.P. Daily
I.P. Daily

Why not simply contact them to get answered immediately?

BEN

BENasked

Online Store

i had bought a CPI laser measure, how can i change the measuring unit?

No answers
Vic P

Vic Pasked

NSW, Alexandria

Have you in stock a Bosch 12v 1.5h rechargeable battery for a Bosch PSR 12-2 drill

1 answer
Fired Up
Fired Up

Can you use live chat ?

PAUL P.

PAUL P.asked

ACT, Fyshwick

my name is paul pagel i am a quilified locksmith and looking for a carea change

1 answer
kizz j.
kizz j.

Go back to school and learn how to read and write first.

PAUL P.

PAUL P.asked

ACT, Fyshwick

i would realy like to apply for a job with your componey

1 answer
Fired Up
Fired Up

What is ‘realy’ and ‘componey’?

PAUL P.

PAUL P.asked

ACT, Fyshwick

can i apply fo a job

No answers
greg meers

greg meersasked

Online Store

i orderd on line still have not got email

1 answer
Shrug
Shrug

Keep your records of the order, there should be some sort of trail on your browser history. Open up those histories and if possible take screen shots of them or save them, even write down the details of the order, ie: what was ordered, the time and date the order was placed and payment methods.
Ring head office, ask for accounts and start the process of your inquiry. Give them the details of your purchase.

Good Luck.
Shrug

best1inrenovation

best1inrenovationasked

NSW, Silverwater

hi i need dry saw

2 answers
Chris A.
Chris A.

Do not buy from them. You’ll never get your product and you’ll never get a response from customer service.

Totally agree

Robyn R.

Robyn R.asked

VIC, Blackburn

Can you please help me with a replacement seat for a husqvarna ride on mower? Model LTH1542 hydrostatic. There are so many to pick from and I really am not sure which seat would suit this model. Many thanks

Robyn Reed

No answers
sheila

sheilaasked

Sydney Tools

i purchased an item on black Friday before 2 pm Sydney time and paid for same say delivery which was 17/18$, its passed the time it provided, i have contacted the post office by live chat after multiple times trying to find out the story, they said they have no knowledge of this item handed over to them. i just dont see the point in paying same day delivery if its not even shipped yet? please help, its a Christmas present but needed it here early.

kind reagrds

sheila

1 answer
Ken
Ken

Take it with The Australian Consumers Affairs. False advertising. I read it my self that they said if you order before 2pm you will get it the same day

Steve

Steveasked

Online Store

Why don’t you reply to customer emails? I’m a business and I reply to my customers, especially ones who have paid upfront for something.

1 answer
Ian
Ian

Seeing as they habitually lie through their teeth when you call them, I strongly suspect they never respond to emails as it's a record that could possibly be used against them when you inevitably have to go through official channels to get any sort of satisfaction?

JerryII

JerryIIasked

Online Store

Hi there, I placed order in store pick up one month ago but didn't receive any notification for picking up. Order no ST304551. Could you please track it?

No answers
Lynne

Lynneasked

Online Store

Why is Sydney tools customer service so poor, they are misleading claiming to have sent items purchased at a particular time when its blatantly obvious they have not. It should not take just on 2weeks to receive your in stock item, that's appalling, what's more who wants to be told it has been sent more than once when clearly it has not, and why does it take a phone call 5 days post purchase to remind you to send the item in the first place. It's pathetic! I buy on the net regularly 3 days from Sydney if it's sent promptly not 11 or 12.

No answers
Golden T.

Golden T.asked

Sydney Tools

Can I Pay Chueque in sydney tools?

1 answer
Sydney Tools
Duane C.Sydney Tools

We accept cheque but goods won't be released until funds have cleared into our account.

Anthony D

Anthony Dasked

Sydney Tools

Im trying to buy something with my gift card but it keeps saying invalid code, any help?

No answers
Troy B

Troy Basked

Sydney Tools

I placed order ST289863 on boxing day and was meant to receive bonus store credit as part of the boxing Day specials. However I have received no bonus credit and the sale will end soon so I will miss out on the discounts I currently have sitting in my cart. I have tried to email several times but no replies. Any help?
Regards Troy

1 answer
Sydney Tools
Sydney ToolsSydney Tools

Hi Tory,

Thank you for the message, we apologies for the delayed reply we are dealing with a huge number of inquires during this busy Christmas period.

We apologies for any inconvenience this may have occurred, were you able to place your order in the end?
We are more than happy to honour your online credit from the Boxing Day sale!

Sydney Tools Team!

Dejan V

Dejan Vasked

Sydney Tools

Hi there, I have just received my order ST284792. You have sent wrong items unfortunately, Items I received are 2X :
https://sydneytools.com.au/product/xtorque-xt001-85mm-deep-storage-organiser-box-with-adjustable-compartments
but I ordered this items 2X :
https://sydneytools.com.au/product/xtorque-xfra3-3-drawer-frame-with-work-top-to-suit-xtorque-organiser-boxes

Can you please send right items as soon as possible as they where Christmas Present, I am willing to purchase wrong items as well.

I can provide pictures of the wrong items I have received if needed.

Kind Regards
Dejan

1 answer
Sydney Tools
Sydney ToolsSydney Tools

Hi Dejan,

We apologies for this inconvenience!
Please ensure that we will have this sorted for yourself right way, please call our customer service team on (02) 8199 9440 tween 8:30 am - 5:30 pm.

Kind regards,
Sydney Tools Team

David

Davidasked

Sydney Tools

What is full address for Total Tools Taren Point please, as I want to buy from Total in person?

2 answers
Dave
Dave

Sorry I don’t know ive never beennto a physical store

Sydney Tools
Duane C.Sydney Tools

169-171 Taren Point rd is where you will get premium services with best prices

Rudi

Rudiasked

Sydney Tools

Hi SydneyTools, I've purchased an item online 2-weeks ago for store pickup at Silverwater. Order No: ST278698. Invoice indicated dispatched. No one has contacted me since. Can you please help me track the status of this order? Many thanks, Rudi

1 answer
Sydney Tools
Sydney ToolsSydney Tools

Hi Rudi,

Thank you for your message,

I can confirm my colleague has been in contact with you and advised the product is on order. Once the item arrives into stock we will be in contact with you to arrange collection.

Eiky S

Eiky Sasked

Sydney Tools

Hi sydneytools, i have order in store pickup at Alexandria store but i not yet receive notification for picking up my order, can you track my order? ST278613

No answers
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