38 questions from our users
I'm in Western Australia all your contact numbers I ring are not working I want to ask a question and place an order my number 0421191518 thanks
Thank you for taking your time in reaching out.
I have escalated this onto our sales team and a team member will be in contact with you shortly.
If you require further assistance, please let us know and we will be happy to assist you.
Order #ST472560 can you tell abt this order dated on29/06/2020.
When I can expect..??????
I can't wait anmore it's point less.Please organize my refund please..
I ordered the daytona 426 pc tool set with the 7 drawer cart.....when can i expect this item...i did some research on your business...i must say there was a lot of negative feed back on your status...i sincerely hope this wasnt a scam...im looking forward to your product ...i think it is good...but i wont tolerate being scammed...hope to hear from you regarding this matter...i have print out of money being taken from my account from your company...so please respond? thanks
Why not simply ask them directly rather than ask this Review site?
i had bought a CPI laser measure, how can i change the measuring unit?
i orderd on line still have not got email
Keep your records of the order, there should be some sort of trail on your browser history. Open up those histories and if possible take screen shots of them or save them, even write down the details of the order, ie: what was ordered, the time and date the order was placed and payment methods.
Ring head office, ask for accounts and start the process of your inquiry. Give them the details of your purchase.
Can you please help me with a replacement seat for a husqvarna ride on mower? Model LTH1542 hydrostatic. There are so many to pick from and I really am not sure which seat would suit this model. Many thanks
i purchased an item on black Friday before 2 pm Sydney time and paid for same say delivery which was 17/18$, its passed the time it provided, i have contacted the post office by live chat after multiple times trying to find out the story, they said they have no knowledge of this item handed over to them. i just dont see the point in paying same day delivery if its not even shipped yet? please help, its a Christmas present but needed it here early.
Take it with The Australian Consumers Affairs. False advertising. I read it my self that they said if you order before 2pm you will get it the same day
Why don’t you reply to customer emails? I’m a business and I reply to my customers, especially ones who have paid upfront for something.
Seeing as they habitually lie through their teeth when you call them, I strongly suspect they never respond to emails as it's a record that could possibly be used against them when you inevitably have to go through official channels to get any sort of satisfaction?
Hi there, I placed order in store pick up one month ago but didn't receive any notification for picking up. Order no ST304551. Could you please track it?
Why is Sydney tools customer service so poor, they are misleading claiming to have sent items purchased at a particular time when its blatantly obvious they have not. It should not take just on 2weeks to receive your in stock item, that's appalling, what's more who wants to be told it has been sent more than once when clearly it has not, and why does it take a phone call 5 days post purchase to remind you to send the item in the first place. It's pathetic! I buy on the net regularly 3 days from Sydney if it's sent promptly not 11 or 12.
Can I Pay Chueque in sydney tools?
We accept cheque but goods won't be released until funds have cleared into our account.
Im trying to buy something with my gift card but it keeps saying invalid code, any help?
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