Be careful and keep all receipts
Our Premier gave us a dividend from a successful court action into our power accounts. I’m old on limited income and this was a godsend. The last of it was used up in my last billing cycle with a shortfall of $4.99. I attempted to pay it immediately on receipt of my paper bill. The transaction failed due to the amount being less than $10. On reading the bill fully the payment stub stated “As this account is $10 or less, you’re not required to pay. The balance will be brought forward to your next account.” Then today two work days prior to the d...ue date expiry I received an SMS reminding me to pay by the due date or contact them if I’m having difficulty paying. I did. Explained the situation and was told to expect a payment dishonour fee. I asked to speak to someone else, not on their shift. Immediately hung up and contacted their complaints number. They were very courteous and completely waived the $4.99 bill. I just wonder how many other people in my position have copped it sweet with my initial contact to their detriment. Having had a lifetime of experience with Government body ‘corporatisation’ these people need scrutiny. All good things to the last person there I dealt with.
- Customer Service
Synergy stole 500 dollars from me. I got my refund.
Synergy stole my money promised refund via bpay they won't do it synergy are thieves. That was my first review. It was 1 star. Synergy has proven themselves to be great customer service and I now have been refunded and they have been very helpful to me in understanding stuff. Thankyou synergy. I think I was talking to someone who wasn't nice maybe.
- Customer Service
Phone as never had power in Au before team was super patient explained the system then got it set up ready to use that day with my solar added and explained how that also worked.
- Customer Service
Firstly I can see all the negative comments but for me I couldn’t be happier.
I owed $980 on 3 power bills as my work became extremely quiet and my income became less and when I did get paid I was trying to survive with a family so priority was general living costs, food, car costs, etc so unfortunately I had no choice but to let the power bills accumulate. I let it go for months because I just didn’t know how I could pay for it and couldn’t lock in to a payment plan as my income was all over the place.
I thought for sure my power would be c...ut but I finally started to get back on track financially so I called them up, apologised and I said all I could afford for now was $60 a fortnight. A couple of minutes later she said yes we can do that and it was locked in. That was a few months ago and I make sure they are paid on time as they were so friendly and helpful and understanding! If they turned around and said we need more or the whole thing needs to be paid I don’t know what I would’ve done. There are families struggling through no fault of their own so I just want to say thank you to Synergy. You don’t know the stress that has been removed knowing my power won’t be cut, especially when you have kids. If you work with people, I’m sure the vast majority will do the right thing and just need more time sometimes.
- Customer Service
Hi, I rang synergy 2 days ago re. Overdue acc. as I'm in financial. Hardship I received outstanding care help from lady staff memba. All the staff I deal with at syn. Should be awarded a medal. Such outstanding effort an compassion. M.Tottman ballajura
WAlinta installed Solar Synergy denied it has been registered with them pity my wife kept all documents which prove Synergy are dysfunctional as a company.
After 4 phone calls and then being hung up on due to phone calls are disconnected by call center after 25 minutes on hold.
Now I have been sent an email by review post that they cannot post this review due to more information???
Is Synergy a sponsor of this site we have had nothing but problems since Synergy became involved with our power.
Is this enough information for a post on thi...
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Green Power Overcharge
The article on Yahoo the other day, Synergy admitted it cannot differentiate between normal coal fired power and green sourced power...Really?
Then why on earth have they been charging a premium to me for Green Power?
If I did this to my clients I would be in deep and deepening problems.
Only option; State owned monopoly, no alternative
What happened to your service complaints?
I am under REBS which means I get credits from Solar panels. Went on holiday and came back to find $374.00 worth of credits on my invoice just gone. Called complaints department to find out whats going on, and they said they have sent a cheque out to me in August which did not arrive at all and said they take no responsibility for it. Oh but your bill comes to me on time huh? Ok fine they say they will send out another cheque but after another 10 days nothing came I called to ask whats going on? And they still say they have not sent it? Wow? Ca...n I charge you interests? Since I can pay off your bill but in the first place I dont owe you, you owe me. I have asked when are they going to send the cheque and they say end of the week or next week! So bloody slow. Wake up. If this was going to be the case dont sent me any cheque and credit back my account! Dont bill me again, I never asked for any payments and you tried to pull a fast one on me. I feel you have nit bother to take my complaint seriously. What pros? Is the only company in WA Is the only WA provider so gives them the right to do anything to you
When I first moved into my previous apartment, it was brand new building and my landlord told me to start up the account with synergy as she was closing her account as it was my responsibility, so I did.Since then they have been really friendly, efficient with services and also very humane in their approach to customer billing. I was late for one bill, and they actually wrote me a personal email saying that they knew this was very unusual for me as I had always paid way ahead of due date, and just asked me to call them to discuss any arrangemen...ts they could organise if I had financial difficulties. I was quite touched by their efforts, needless to say, and have stuck by them firmly since, and will always continue to do so. The cons I mentioned aren't negative in any way, as I think they may be standard procedure with most companies. Overall, go with Synergy. They take care of that side of business so well it's never really made me cringe or get peeved with receiving a bill. Now THATS not a waste of ENERGY~! l^;- hahaha Yeah. Lame, I know... -Heaps of payment methods Bpay, Credit Card, Post office -Very easy to call up and organise closing and opening of accounts when moving. They only need 3 days notice and you can also log into your account on their website and find all your accounts and energy consumption there. -The website even gives you a month to month or bill cycle analysis of your energy expense in $ or Usage terms! Then gives you hints on how to cut down! (I went on holiday and my energy bill was the same as if I was there and I noticed this on the website. This alerted me to the fact that my mini a/c fridge was not closed properly which explained the usage for 3 weeks!) -They can be understanding when payment is late, especially if you have usually been on time or in my case, as soon as I receive it just to get it done before I forget. -They state on their website they do help people with financial difficulties, on Centrelink etc etc. They seem pretty understanding, and only urge you to speak to them about delayed payment or sonething like that (don't take my word go read it yourself, I'm going on very vague memory here..) - They do charge a % fee for credit card payments - You have to do this procedure in order to do Bpay or direct deposits, which don't incur the processing fee. - I been with them for 2 years now and they have increased their rates, but they give you pamphlets warning you of this ahead of time, and also give you advice on how to cut your energy usage. - Not sure what's the normal bill for a single person living in a 1 bedroom apartment, but my bill is usually $150-220 (that's when I disconnect). It's been $240.00 before, which seems very high to me, but then I don't have any other experiences to judge by.
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