Be careful and keep all receipts
Our Premier gave us a dividend from a successful court action into our power accounts. I’m old on limited income and this was a godsend. The last of it was used up in my last billing cycle with a shortfall of $4.99. I attempted to pay it immediately on receipt of my paper bill. The transaction failed due to the amount being less than $10. On reading the bill fully the payment stub stated “As this account is $10 or less, you’re not required to pay. The balance will be brought forward to your next account.” Then today two work days prior to the d...ue date expiry I received an SMS reminding me to pay by the due date or contact them if I’m having difficulty paying. I did. Explained the situation and was told to expect a payment dishonour fee. I asked to speak to someone else, not on their shift. Immediately hung up and contacted their complaints number. They were very courteous and completely waived the $4.99 bill. I just wonder how many other people in my position have copped it sweet with my initial contact to their detriment. Having had a lifetime of experience with Government body ‘corporatisation’ these people need scrutiny. All good things to the last person there I dealt with.
Moving house was easy
Fab and quick service when moving house - easy to do and saves me such a chore as there are so many people to contact. They also provided clear and simple instructions about the online portal so all in all quick and simple.
Have been helpful
Have been very helpful when i rang them the service has been excellent staff were very friendly and helpful. Thanks
Green Power Overcharge
The article on Yahoo the other day, Synergy admitted it cannot differentiate between normal coal fired power and green sourced power...Really?
Then why on earth have they been charging a premium to me for Green Power?
If I did this to my clients I would be in deep and deepening problems.
Only option; State owned monopoly, no alternative
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