Synergy stole 500 dollars from me. I got my refund.
Synergy stole my money promised refund via bpay they won't do it synergy are thieves. That was my first review. It was 1 star. Synergy has proven themselves to be great customer service and I now have been refunded and they have been very helpful to me in understanding stuff. Thankyou synergy. I think I was talking to someone who wasn't nice maybe.
Phone as never had power in Au before team was super patient explained the system then got it set up ready to use that day with my solar added and explained how that also worked.
Firstly I can see all the negative comments but for me I couldn’t be happier.
I owed $980 on 3 power bills as my work became extremely quiet and my income became less and when I did get paid I was trying to survive with a family so priority was general living costs, food, car costs, etc so unfortunately I had no choice but to let the power bills accumulate. I let it go for months because I just didn’t know how I could pay for it and couldn’t lock in to a payment plan as my income was all over the place.
I thought for sure my power would be c...ut but I finally started to get back on track financially so I called them up, apologised and I said all I could afford for now was $60 a fortnight. A couple of minutes later she said yes we can do that and it was locked in. That was a few months ago and I make sure they are paid on time as they were so friendly and helpful and understanding! If they turned around and said we need more or the whole thing needs to be paid I don’t know what I would’ve done. There are families struggling through no fault of their own so I just want to say thank you to Synergy. You don’t know the stress that has been removed knowing my power won’t be cut, especially when you have kids. If you work with people, I’m sure the vast majority will do the right thing and just need more time sometimes.
Hi, I rang synergy 2 days ago re. Overdue acc. as I'm in financial. Hardship I received outstanding care help from lady staff memba. All the staff I deal with at syn. Should be awarded a medal. Such outstanding effort an compassion. M.Tottman ballajura
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When I first moved into my previous apartment, it was brand new building and my landlord told me to start up the account with synergy as she was closing her account as it was my responsibility, so I did.Since then they have been really friendly, efficient with services and also very humane in their approach to customer billing. I was late for one bill, and they actually wrote me a personal email saying that they knew this was very unusual for me as I had always paid way ahead of due date, and just asked me to call them to discuss any arrangemen...ts they could organise if I had financial difficulties. I was quite touched by their efforts, needless to say, and have stuck by them firmly since, and will always continue to do so. The cons I mentioned aren't negative in any way, as I think they may be standard procedure with most companies. Overall, go with Synergy. They take care of that side of business so well it's never really made me cringe or get peeved with receiving a bill. Now THATS not a waste of ENERGY~! l^;- hahaha Yeah. Lame, I know... -Heaps of payment methods Bpay, Credit Card, Post office -Very easy to call up and organise closing and opening of accounts when moving. They only need 3 days notice and you can also log into your account on their website and find all your accounts and energy consumption there. -The website even gives you a month to month or bill cycle analysis of your energy expense in $ or Usage terms! Then gives you hints on how to cut down! (I went on holiday and my energy bill was the same as if I was there and I noticed this on the website. This alerted me to the fact that my mini a/c fridge was not closed properly which explained the usage for 3 weeks!) -They can be understanding when payment is late, especially if you have usually been on time or in my case, as soon as I receive it just to get it done before I forget. -They state on their website they do help people with financial difficulties, on Centrelink etc etc. They seem pretty understanding, and only urge you to speak to them about delayed payment or sonething like that (don't take my word go read it yourself, I'm going on very vague memory here..) - They do charge a % fee for credit card payments - You have to do this procedure in order to do Bpay or direct deposits, which don't incur the processing fee. - I been with them for 2 years now and they have increased their rates, but they give you pamphlets warning you of this ahead of time, and also give you advice on how to cut your energy usage. - Not sure what's the normal bill for a single person living in a 1 bedroom apartment, but my bill is usually $150-220 (that's when I disconnect). It's been $240.00 before, which seems very high to me, but then I don't have any other experiences to judge by.
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