Ordered an item in September, and am yet to receive it or any further confirmation since the initial order email. Have emailed multiple times over the past few weeks and have not received any response. Very disappointed and unsure of what to do next. usually wouldn't write a review but seeing as they have replied to some here i thought it might help me get a response.
Edit - the day after i posted this review my item was shipped and it arrived 17/10/19. Still no response to my emails. Disappointed as a first time customer to have this experience as there are other things on their website i would like to order but am reluctant to ever order from them again.
Rudeness and blaming the customer is their game.
I ordered a dinner set. 5 days after ordering and not receiving any correspondence I decided to contact them to make sure all was well and get a ballpark dispatch date. After phoning 3 or 4 times with no answer, I sent through an email asking when my order will be dispatched. Some time later I got a bunch of emails from Tableking and Afterpay. The Afterpay stated a refund was being processed. This gem came from Justin at Tableking: " Hi there, I have received your email and voicemail. As per clearly outlined on the website, our warehouse is c...losed for stocktake. If you go to the product page you can see this written in red font underneath the buy button. Your order has not been dispatched. We have refunded your order back through Afterpay". After checking the Tableking website I located tiny lettering under the product itself (note: not the home page or catalogue page) stating that 'warehouse closed due to stocktake, next dispatch on 15th September'. I sent a reply email back to Justin : Hi Justin, yes I can see it there. I would have waited given the opportunity, but I didn't get the opportunity. To which his immediate reply was to resend his initial email with this line added "Based on your multiple calls and email, it sounds like you need this urgently which we are unable to do at this time". Now look at the other negative reviews. There is a pattern here. I have ordered the dinner set from another company and it's on its way.
I’m a happy customer
I ordered some Wedgwood dinner sets which were an excellent price but out of stock absolutely everywhere. Although the website made it clear that there would be a delay due to the goods being imported I received a phone call checking that I was ok with the anticipated delay within minutes of placing the order. I was impressed by that. The dinnerware arrived within the expected time frame and I am really happy with them.
I have had no problems with emails being responded to so I find some earlier reviews surprising. I personally would have no hesitation in buying from TableKing again and would recommend it due to the low prices and very reasonable shipping.
- Verified customer
Careful handling and care
Our Spode Blue Italian bread bin arrived safely and is a practical object of beauty on our kitchen bench. I was impressed at the care taken to securely wrap our fragile item. It arrived it in perfect condition after a long freight journey. Our special bonus gift of a chopping board is much appreciated and used often. TableKing offer great specials on their beautiful products. It’s cheaper than buying locally.
Beautiful Burleigh Teapot
I bought the small Asiatic Pheasants Teapot from Tableking and am thrilled with my purchase. As a first time customer, I received a $10 voucher and postage was very reasonable. The teapot arrived in perfect condition and was extremely well packaged.
The teapot is beautiful and functional, a lovely addition to our teaware. I was delighted to find an Australian online store that stocks the Burleigh pottery range.
My fault, didn't read the fine print
Not delivered on time, when questioned, they pointed out that transport terms are on their web-site, and the order's late arrival was my fault. Safest thing I can do is redirect their mail to spam, and make sure I don't make the same mistake and buy from them again. I'd rate the goods, but I still haven't got them yet.
Never answers the phone or reply to emails
Never answers the phone always goes to message bank and can’t even leave a message because they don’t listen to them. Send the emails and they never reply. These people have no idea how to run a business. Took at least 4 weeks to get my order when I expected it in 2-5 working days.
When you do get hold of them whey have every excuse under the sun.
Not happy will never buy off them again.
- Verified customer
I have been purchasing items from Table King for several years, and have always been happy with their service — until now. I was under the impression that Table King was a substantial business, but it appears from my recent interactions that it is, in fact, a one-man operation.
I ordered an item on 5 September 2018, and when it hadn't arrived by 18 September, I rang Table King's freecall number and spoke to the owner on his car phone. He said that he had been busy with a family problem, but expressed surprise that I hadn't received my order, ...as the problem started after 5 September. The owner promised to look into the issue and ring me back the following day (19 September). I didn't receive a phone call on 19 September, so I thought I would give the owner one last chance before opening a PayPal dispute. I rang the owner again; he didn't apologise for not ringing the previous day, but said that my order hadn't been dispatched. He gave me the option of waiting *several weeks* until he was able to get to the warehouse, or a refund through PayPal. As a former small business owner, I know how difficult it can be when "life happens", but I think Table King could have handled this incident a lot better. I found the same item from another online retailer at a considerably lower price.
- Verified customer
Quick and easy
I have ordered from this site before without any issues. This time I ordered the Rivsalt grater and salt rocks. The order arrived really quickly (2 days I think), was packed well and the item was exactly as described. I will not hesitate to use them again if I see something I like.
Worst Online Shopping
I ordered on 25th June ans was expecting to get it 2-3 working days as they put it on their website.
I waited for a week and no email as to why. so I rang them, then they say they are busy mid year sale blah blah and they told me it will be despatched next Tuesday. Then the Tuesday I still did't get email tracking or anything so I emailed them. They were saying the same thing. the order will leave another NEXT WEEK!!!!! and today which is a day after I sent them an email chasing my order. they say they cancelled my order as the product i orde...
Since last posted I have had no luck at being able to repost on product review.
I would like to clarify that since I posted inregards to having no contact with table king Justin was able to get in contact with me and explained that the reason why I had not heard back was due to a technical issue with the internet.
Justin was able to resolve my order issues and was very helpful.
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