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Tableking
- 2 reviews
- 1 like
promise not kept
Had purchase delivered.... WRONG item...
Promised full refund.
That was July. (3 months ago)
Now web page down...
Has this company gone into liquidation?
Im tired of waiting for reply....
If anyone knows anything please let me know
Thank you
Website closed/phone disconnected
I ordered a very expensive dinner set, they took my money after it was in stock, and now the website is closed for maintenance and the phone number has been disconnected. I have emailed twice and no response. I am very upset as they have over $1k of my money and as the payment has been cleared from my card I don't have any chance of getting it back.
- 4 reviews
- 6 likes
- Verified
Right now - not a safe bet to order from here
*see their reply below for more clear view of the type of treatment they’re offering customers*
TLDR: Called on 21/11/2020 at 2:22pm, was told both items were in stock at that exact moment. At 2:29pm I was emailed that my order was received. However, I was informed after posting this review that the items were not due to get to them until 22/12/2020. Not computer error. Bad business practices.”
Original review:
After reading below reviews I thought I would at least try this store as they were overall positive, but taking note of the negativ...
My review is not for you unfortunately, I have seen how you reply to bad reviews and was expecting much the same.
My review is for future customers so I have posted it on every available platform.
- 5 reviews
- 1 like
Top quality placemats and a good price. Fast delivery was a bonus .
So happy with my placemats ...they are really top quality and soooo beautiful. Got a better price than the local pop up which had the same brand , but not the same design.
Hi Trev
Thanks for your kind comments. Please email us at admin@tableking.com.au and we shall see if we can send you out some nice table napkins to go with your lovely placemats....
Read more Regards Justin
Hi Justin,
That sounds great ! We are keeping the placemats as special for visitors ,but have used them only once since purchasing due to Covid restrictions on group gatherings. Looking forward to mor...
Find out how Tableking compares to other Kitchenware Shops
Know better, choose better.
- 2 reviews
- 1 like
- Verified
Don't
Placed the order for a (Messermeister Oliva Elite Stealth Chef Knife 20cm) in February. When queried about slow delivery they told me mid-April. It's now the end of August still no delivery. They have never made contact with me to explain the delay, or offer a refund. They don't answer their phone. I let them take the time originally because of Covid, and now can't do a charge-back. Complete non-supply of service. Don't
Hi there,
The knife you ordered was a clearly marked backorder item. Since you are capable of writing a negative review, you are also capable of sending us an email via our website for an update. Me...
Read moressermeister along with many international companies shut down for many months due to lockdowns. The information you received from us regarding April was what was provided to us at the time. We were unable to get further updates from the company (similar to other companies) as they were forced to close for months.
excellent product
I aclled Tableking to ask questions about a dinner set I was interested in. Unlike other places I have dealt with, their knowleedge of their products was outstanding. I have received my dinner set and it is beautiful. Thank you for the service.
Perfect !!!
Wonderful service , very fast delivery and packed perfectly.
Love my new purchase and highly recommend Tableking to everyone .
Can’t wait to buy more from you guys soon and tell all my friends about Tableking !!
- 2 reviews
Best Online Experience
Easily one of the best online experiences I have had. Paid a great price for a top quality product which was extremely well packaged for delivery. Cannot recommend Tableking highly enough. Thank you!
Excellent customer service
Received our ordered knife block and knives yesterday .... thrilled with our purchase! Tableking were great to deal with even under Covid 19 challenges. I can thoroughly recommend this company for it’s great customer service and product range.
Hi Julianne
Thanks for your kind words. The year 2020 is unquestionably one of the most challenging years for most businesses in Australia. While a little more patience from customers goes a long way...
Read more, words of kindness go even further. It is refreshing to know that even in such difficult times people can still take an opportunity to show gratitude and appreciation. We hope you and your family stay safe and if we can assist you in the future please let us know. Tableking TeamFind out how Tableking compares to other Kitchenware Shops
Know better, choose better.
- 4 reviews
- 4 likes
- Verified
Lack of communication
Purchased an item before christmas, hoping to get it before the day. I then emailed about it asking when it would be shipped and got a reply from Justin saying that it was on back order, which he clearly stated that it was visable on the website and on the invoice. This was OK, my mistake. He also mentioned that expected arrival was mid Feb. I also asked in the same email to add my order to my new account that I created after the purhcase so that I can view the status and get updates, assuming thats what I will be able to do, Justin did not men...
Read moretion anything about this in his reply. This first email reply was prompt and took one day to reply on the 18/12/2019. Since then, I replied back asking about the order getting placed on my account on the same day, 18/12/2019. Again asking about my purchase bing added to my account and also asking them to update my address as I just moved interstate. This was made 09/01/2020. Again asking them if they have actioned the above issues. This was sent 13/02/2020. Again asking just for the status of my order. This was sent 01/04/2020.Hi there,
I have replied to you advising we can't change the account of an order in the system as it is registered under the one account. ...
Read more The ETA was Mid - End February for the backorder item you purchased. This has blown out to the end of this month due to Covid-19 affecting manufacturing around the world. The email in early January may have been missed when we reopened on the 15th of January after Christmas break. We have reduced our staff significantly over the past 8 weeks to allow for safety in our warehouse and office during this time. If you have not received a reply to your April email I apologise. In regards to your comment about a Bing account, I have absolutely no idea what you are talking about. Yesterday, I sat on the phone to Optus customer care on hold for over one hour waiting for assistance. Recently I returned a faulty chair to JB Hi Fi after waiting a month for them to order a replacement which they could not supply due to supply chain issues. The reality is that between Bushfires in November / December last year and then a Global Pandemic, so many links in supply chains have been delayed. I agree our service may not be good enough at this time but we are doing our best. One of the greatest challenges is staying on top of shipments from all different parts of the globe, where are they, when are they arriving etc. Many manufacturers at this time have a skeleton staff and we are getting very slow response times to our queries. I am organising a refund to your account for the knife. Cheers and be safe Justin
Hi Justin,
I think you missed the point here. I didn't want a refund for the knife and I didn't care that it was taking a long time to get sent to me. It was the lack of communication, that was the pr...
Hi again,
As I mentioned in my reply, I apologised for the lack of response to your email. I would like to make a comment with respect to your intial review, you state, "if you order something that ...
Read moreis in stock that you would get you item promptly with a competent service."
- 2 reviews
- 1 like
- Verified
Quality and reliability
I have been a happy customer for many years. I was so pleased to see TableKing partner with an Aussie manufacturer to supply good quality Hand Sanitiser at a decent price. Thanks Justin and the team for doing your bit.
Hi Renee,
Thanks for your kind words. A great deal of effort has gone into the production of our range of sanitising products. As you have mentioned we have joined forces with an Australian Manufact...
Read moreurer so we can keep money flowing to Australian workers. You may like to know we have a new range of Biocidal Surface Spray Sanitisers available. Biocide is one of the few things acknowledged by the American Centre of Disease Control that may effectively kill bacteria and viruses on surfaces for the office, home or shop.
- 2 reviews
- 1 like
Not Happy
Placed an order early May, Salad Bowl Set of 3 was on back order. Still have not received it and will not reply to my call and messages, not happy
Dear Arna, We are sorry for the issue you have had with your special order item. As previously mentioned, we had supplied a special gift in lieu of the wait. We sincerely apologise for the delay in re...
Read moreturning your email. I have noticed that your order for this back-order item has now been cancelled and refunded. If we can help you further please contact us at admin@tableking.com.au. Best Regards, Tableking TeamFind out how Tableking compares to other Kitchenware Shops
Know better, choose better.
still waiting
Ordered an item in September, and am yet to receive it or any further confirmation since the initial order email. Have emailed multiple times over the past few weeks and have not received any response. Very disappointed and unsure of what to do next. usually wouldn't write a review but seeing as they have replied to some here i thought it might help me get a response.
Edit - the day after i posted this review my item was shipped and it arrived 17/10/19. Still no response to my emails. Disappointed as a first time customer to have this experience as there are other things on their website i would like to order but am reluctant to ever order from them again.
Hi Amelia,
As per my reply to Marisa's review, we were closed during stocktake. Upon reopening, we packed orders based on the sequence they came in. Your order came in the day before we finished sto...
Read morecktake and as such there were hundreds of orders to pack in front of yours. That being said, I also would not be happy to wait so long and therefore I am refunding your teapot in full. I would like you to keep it and enjoy it free of charge. Sorry, it took so long. Justin
Thank you for your response and action. It has restored some faith to shop with you again in the future.
- 3 reviews
- 10 likes
Rudeness and blaming the customer is their game.
I ordered a dinner set. 5 days after ordering and not receiving any correspondence I decided to contact them to make sure all was well and get a ballpark dispatch date. After phoning 3 or 4 times with no answer, I sent through an email asking when my order will be dispatched. Some time later I got a bunch of emails from Tableking and Afterpay. The Afterpay stated a refund was being processed. This gem came from [Name Removed] at Tableking: " Hi there, I have received your email and voicemail. As per clearly outlined on the website, our wareho...
Read moreuse is closed for stocktake. If you go to the product page you can see this written in red font underneath the buy button. Your order has not been dispatched. We have refunded your order back through Afterpay". After checking the Tableking website I located tiny lettering under the product itself (note: not the home page or catalogue page) stating that 'warehouse closed due to stocktake, next dispatch on 15th September'. I sent a reply email back to [Name Removed] : Hi [Name Removed], yes I can see it there. I would have waited given the opportunity, but I didn't get the opportunity. To which his immediate reply was to resend his initial email with this line added "Based on your multiple calls and email, it sounds like you need this urgently which we are unable to do at this time". Now look at the other negative reviews. There is a pattern here. I have ordered the dinner set from another company and it's on its way.If you look through any negative reviews of ours online, where we feel a customer has a legitimate, fair and has a reasonable basis for their negative review we try to rectify that issue. The only bas...
Read moreis for your review I can see is that you did not read our product page prior to buying an item. So after thinking long and hard, I would like to address your review. Since you choose the title of this review and made it personal by throwing in my name, I will Blame you, because life is too short for online bullies like you. 1. Your title - I find customers who have a valid reason to feel the need to write a review. write a title such as still waiting or poor performance. They don't try to grab headlines, all for the sake of getting as many people to read their review as possible. If you like getting likes, try Instagram. Your title "Rudeness and Blaming the customer is their game" was intentionally written for your own glorification as a keyboard warrior. 2. Your review has no merit. You placed an order during a time we publicly advertised we were closed. You then mention no one returned your emails or answered the phone. Hmm, could be we were closed. When I checked the email as I stated to you, I organised a refund due to the volume of messages and emails as I felt you needed it urgently. Heck even our refund was not good enough. Essentially, you placed an order, received a refund. You didn't have to fight for a refund or argue, We simply did it to put you first. 3 I sent an explanation (not rude) but simply a matter of fact. The explanation failed to be to your liking and was seen by you as rude. I challange you, if you have anything rude from me, publish it. 4. I advised you if you look at the website we were closed, but rather than accepting any slight form of personal responsibility, it was our fault because the font of our message was too small for your liking. Albeit it was read and understood by hundreds of others. 5. To grandstand further, you have to put in a personal dig such as "This little gem from Justin". At no point was I rude to you, merely matter of fact. 6. You then finish your nasty little review with, "Now look at the other negative reviews. There is a pattern here." I applaud you for your effort on that one. They do however say don't throw rocks in a glass house. Looking at the 3 reviews you have left on product review, they are all negative. That seems like a pattern. So in close, I would like to say this. Your review is simply click bait to deliberately and intentionally hurt us because you simply did not want to accept you may have not read the website correctly. Also, given you ordered during our advertised stocktake closure, how could any reasonable person feel that gives you the right to cause potentially thousands of dollars in future damage to a business. 20 years online, 14 negative reviews, there is a pattern.
- 3 reviews
I’m a happy customer
I ordered some Wedgwood dinner sets which were an excellent price but out of stock absolutely everywhere. Although the website made it clear that there would be a delay due to the goods being imported I received a phone call checking that I was ok with the anticipated delay within minutes of placing the order. I was impressed by that. The dinnerware arrived within the expected time frame and I am really happy with them.
I have had no problems with emails being responded to so I find some earlier reviews surprising. I personally would have no hesitation in buying from TableKing again and would recommend it due to the low prices and very reasonable shipping.
Hi Kate,
Thank you for your lovely kind words of praise. It is very challenging to keep prices down at an ultra-competitive price especially given that many items we carry come from around the world...
Read more and the Australian dollar conversion is not making it easy. For 20 years we have been committed to offering our customers global brand names at affordable prices. We hope you love your Wedgwood and it serves you for years to come.Questions & Answers
I placed an order on 11th June 2020. An email on 17th June from TableKing said .. 'we are experiencing major delays of up to 3 weeks. Your order has not left yet and will be approx. another 10 days before it gets out the door'...
It's now 7th July & my subsequent emails requesting an update still remain unanswered. I am hoping someone here can help with any current information regarding TableKing's order processing.
Hi I am having trouble getting any response from these guys. Did they finally deliver or are they rip off merchants.
I put an order in on the 27th July and got one email, but no tracking number and radio silence ever since.
Hi Roland
Thanks for your comments. We could not process your order as the credit card details provided were declined. Please check your bank statement as Tableking has not charged your credit card f...
Read moreor any transaction due to incorrect credit card details.Thank you for responding. I buy stuff online all the time so I don't know what happened.
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Dear Ally,
Thanks for your grandstanding. It appears Google reviews wasn't enough but you had to just keep going. I note we have offered a refund on two occasions and instead of replying (which you ...
Read morestill haven't) you need to stand on a soap box and shout to the heavens.