Appalling customer service
I placed an order with Tableking in December 2018 and I’m still waiting on the order to be completed. Will not return emails or phone calls despite numerous attempts. Buyer beware
My fault, didn't read the fine print
Not delivered on time, when questioned, they pointed out that transport terms are on their web-site, and the order's late arrival was my fault. Safest thing I can do is redirect their mail to spam, and make sure I don't make the same mistake and buy from them again. I'd rate the goods, but I still haven't got them yet.
Beautiful wine glasses
Extremely happy with purchase superb quality, great customer service with quick response to my questions, very fast delivery - highly recommend
Perfect for Christmas
I recently bought a Christmas dinner set from Tableking. The service was great, I was notified when it was in stock, when it was dispatched and when it should arrive. All was accurate and it arrived in one piece when they said it would.
The quality of the napkins was excellent and delivery was fast. Couldn’t be happier. Tableking was fast, efficient and friendly.
Placed an order last Friday and it arrived to south Australia on Wednesday. Very happy with Tableking. Will shop again.
Never answers the phone or reply to emails
Never answers the phone always goes to message bank and can’t even leave a message because they don’t listen to them. Send the emails and they never reply. These people have no idea how to run a business. Took at least 4 weeks to get my order when I expected it in 2-5 working days.
When you do get hold of them whey have every excuse under the sun.
Not happy will never buy off them again.
I have been purchasing items from Table King for several years, and have always been happy with their service — until now. I was under the impression that Table King was a substantial business, but it appears from my recent interactions that it is, in fact, a one-man operation.
I ordered an item on 5 September 2018, and when it hadn't arrived by 18 September, I rang Table King's freecall number and spoke to the owner on his car phone. He said that he had been busy with a family problem, but expressed surprise that I hadn't received my order, as the problem started after 5 September. The owner promised to look into the issue and ring me back the following day (19 September).
I didn't receive a phone call on 19 September, so I thought I would give the owner one last chance before opening a PayPal dispute. I rang the owner again; he didn't apologise for not ringing the previous day, but said that my order hadn't been dispatched. He gave me the option of waiting *several weeks* until he was able to get to the warehouse, or a refund through PayPal.
As a former small business owner, I know how difficult it can be when "life happens", but I think Table King could have handled this incident a lot better.
I found the same item from another online retailer at a considerably lower price.
This is perfect, will visit again and shop
Excellent pots which are highly recommended. Contacted customer service on 4 occasions and always had responses to emails and a phone call. Very helpful
Quick and easy
I have ordered from this site before without any issues. This time I ordered the Rivsalt grater and salt rocks. The order arrived really quickly (2 days I think), was packed well and the item was exactly as described. I will not hesitate to use them again if I see something I like.
Fantastic website, easy ordering
Ordered beautiful placemats and they arrived very quickly. Great quality and colouring. A pleasure to put on my dining table!
Worst Online Shopping
I ordered on 25th June ans was expecting to get it 2-3 working days as they put it on their website.
I waited for a week and no email as to why. so I rang them, then they say they are busy mid year sale blah blah and they told me it will be despatched next Tuesday. Then the Tuesday I still did't get email tracking or anything so I emailed them. They were saying the same thing. the order will leave another NEXT WEEK!!!!! and today which is a day after I sent them an email chasing my order. they say they cancelled my order as the product i ordered arrived was wrong product. What????? And No apologies !!! SO SO SO UPSET WITH THEM!!!!!
Worst online shopping experience.
Luckily I found better price somewhere else thank god! cheaper and have stock available.
We purchased a dinner set and it was delivered with no breakage and within 2 days. Thanks for your great prompt service
Since last posted I have had no luck at being able to repost on product review.
I would like to clarify that since I posted inregards to having no contact with table king Justin was able to get in contact with me and explained that the reason why I had not heard back was due to a technical issue with the internet.
Justin was able to resolve my order issues and was very helpful.
Outstanding customer service
I previously wrote a “bad” review on Table King however I can now change that as the issue has been solved rapidly! Previously I had a misunderstanding of the situation as this was not Table Kings fault. I would recommend anyone to shop with Table King and if you have any problems they will solve it! Thank you Justin at Table King for your assistance, manner, approach and effort in solving my issue. I appreciate it!
Smooth as Silk Service - Exceeded All My Expectations
It is indeed always a pleasurable experience to obtain expeditious, efficient and exceptional customer service from the team at Table King. Always being treated like a VIP, regardless of the size of the transaction, is one of the main reasons I don't bother shopping anywhere else...!!!
Fast and efficient
My order was dispatched within an hour and arrived the very next day in perfect condition. Excellent service thank you.
I would like to thank Justin and Jenny.
The product I ordered was better than I thought it would be. Excellent product , excellent service and delivered earlier than I was advised.
Will be buying from them again!
June 26th 2018 Update: Perfect product perfect delivery
Justin and his team were amazing from the start to delivery. They helped me with some items I was looking at purchasing and we had it delivered so fast. We ordered on the Tuesday and we had it on the Thursday.
Well done guys
Great to deal with
We purchased a Scanpan pressure cooker from Tableking. It was delivered within 4 days. The price was the best we could find and they also gave free delivery. Very happy will be back for more
Great prices on products but customer service is just awful.
Found dinner set i wanted on website. Placed 2 of them in the shopping cart... rang to find out what courier they use as that would determine which delivery address to use (home v's work). After some discussion about preferred delivery address location, I was advised of courier company name.. then asked what set i'd chosen. I advised that and was told i would be called back as they needed to check stock levels. After hanging up the phone suddenly my order on screen said 'out of stock' and i never did get that call back. Co-incidence? i don't think so. This is my second time around with this company and the first time wasn't anything to crow about either (again, was told goods i had paid for were not available and then we had to do the refund dance)
Not impressed and won't be back for a 3rd go.
- ‹ Prev
- Next ›
Questions & Answers
Sorry, there are no questions yet.