Best Internet shopping experience ever!
We purchased the glass drink dispenser and the wire racks and the wine cookers. delivery was next day, the price was great and the product was exactly as described. My wife is super impressed (which says a lot ). We would no hesitation buying from table king again in the future.
My order was very easy to do. Much quicker than any other online shopping that I have done. I didn't need to speak to anyone to complete the order. The delivery was prompt and very well packed, easy to unpack and there were no breakages. The cartons were also very easy to dispose of..
Easy, efficient and very prompt
Beware!! Buy elsewhere.
Buying online involves a degree of trust. You're dealing with vendors who are often based in another state, or even country. When things go wrong, your options for dealing with things face to face may be non-existent.
I bought a platter for a friend who had admired mine. While browsing the site, I found a deal combining the platter I wanted with a small salad bowl in the same pattern so I thought I would get that for myself at the same time. When the box finally appeared, months later, it was handed over by the courier with an ominous clink...ing sound...the platter had been poorly packed and was in pieces. The salad bowl survived. I called Table King, spoke to a helpful man and emailed pictures of the problem. Time passed. Emails from me went unanswered. Phone calls were dealt with politely but promises to call back and let me know what was happening about sourcing a replacement item weren't kept. When I eventually asked for a refund, I was offered half the purchase price despite the platter being significantly more expensive than the bowl to buy individually. I was told the refund would be made via the PayPal account I had paid with. It never appeared. I'm happy for the people who have had good experiences with this company but you only find out what good customer service means when things don't go as expected. I'll be buying from Peters of Kensington next time or waiting until the big department stores have sales. Caveat emptor. Broken merchandise delivered, no refund, poor communication
Great service and communication. The only problem I had was that my email account put their communications in the Spam Bucket. If there is any delay in communication check your spam folder. I was notified of a slight delay in delivery and the goods arrived as expected. I will use them again!
Communication, product, delivery, price (dramatically cheaper than Myer for the identical product).
Excellent company to deal with
Customer call centre staff were friendly and knowledgeable on the products they sell. We needed our dinner set for Christmas and of course left it till the last minute. The manager ensured that we would get it Christmas eve and it arrived just as promised. Excellent prices and excellent service.
Great experience to deal with this company
Recommended without hesitation
As far as companies online go, I have never had better service. For a start they guarantee the product quality which is great given I have purchased from other retailers online and ended up with factory seconds. This is my third purchase from Tableking and everytime I have made a purchase their product quality was excellent. Delivery of my goods was super fast only 3 days to Tasmania and it was free. I did read a persons negative comment about Tableking's phones not working but I would question the reveiw because we have never had any proble...ms getting onto Tableking and 2 of our orders have been placed as phone orders. Overall I would have no problem recommending the service and products of Tableking to anyone. Great work guys Excellent service and reliable product quality and delivery
What a delight to deal with Tableking and their staff. We called Tableking on a Tuesday to get dinnerware to Adelaide by Friday but the courier had just collected for the day. The manager then offered to personally pack our goods and drive them to the courier depot so the dinnerware would be on the truck to us that evening. This company goes beyond all expectations for service and I recommend them without hesitation.
Excellent prices, excellent range, fantastic service
I ordered a very cute teapot from Tableking (online) on Aug 8th 2012, it was to be a wedding gift from a friend. I had a lot of the the other dinnerware already but was missing the teapot, I was really excited that Tableking had it in stock and after reading other reviews that it was an excellent online company I ordered the teapot online.
I got my confirmation email/order number; stating the teapot would not be available until Oct 2012.!! - no indication on the website that this was the case for the item. I did an email Tableking to conf...irm that they teapot would be avail in October, it took them 20 days to reply to me! explaining the teapot was out of stock and that a new shipment would arrive in October 2012 and I would get the item very soon after. Happily I left it at that and waited again, until the last week of November. Still no teapot! After trying their office freecall number and business number in NSW I became worried as both numbers appeared to be no longer available according to the Telstra automated message. This got me really worried, this company has my credit ard details!! And what kind of business is this, that doesn't have a functioning phone number - as avertised on the webpage. I followed up with an email and in total amazement they write back within 48 hours, cancelling my ordered as requested! Phew! lets hope thats the end of the long drawn (4 month) out teapot saga. The only other stockist I've been able to find for the teapot is in the UK, so my business is sadly gong to leave Australia on this occassion. Before ordering you item, check that is really is in stock via phone; if you can get through to them. Good selection of items Terrbile online customer service, failed to fulfill an online order in a timely manner
Super fast delivery
Had my dinner set within 48rs of order at the best price I could find online plus free freight. How good is that?
Reliable and inexpensive.
Absolutely superb company to deal with
We were looking for a dinner set for our sons wedding. Not only did we find it but their package deals were so good we could afford everything to go with it. They also offer FREE warranty on their dinner sets that no one else offers. Great brand names and amazing prices. I will be back for more.
Superb service and advice. Amazing prices.
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