Recently joined, good so far
Are electricity companies and retailers the work of the devil? Many, including me, would think so. Anyway, we recently switched to Tango Energy. Why?
1 .. Unlike nearly every other power retailer I contacted, the Tango representative actually answered my emailed questions by return email i.e. in writing. And the answers provided were actually relevant to the questions.
2 .. Even taking into account the sign-on bonuses etc of other companies (are you reading this AGL and Powershop) the Tango rates, and consequently our 5 Day TOU electricity bi...
Easy to swap. Cheap rates
Swapped from a more expensive competitor on advice of vic govt compare website.
Rates are around 50% cheaper than my old retailers base rates(before their pay on time discount)
I now don’t have to worry about pay on time discounts as tango don’t have them.
Very easy to swap. A simple phone call and it was all done in about 10 mins.
Swap over took approx 15 days from call to connection.
Call centre is Geelong based, so no calls to India either.
Offered reasonable product and pricing but foreign owned :(
I accepted an offer by Tango but backed out in the cooling off period when I realised that they were foreign owned. Asked the sales guy whether they were foreign owned but he either couldn't or didn't answer. Keeping Australians employed is my key priority. They do have head office in Geelong and call centre in Southbank, but there are other energy companies out there that are either fully or mainly Australian owned and I'd prefer to support them!
Bait and hook
Just rang Tango to arrange a switch to them based on an offer from the Victorian govt energy compare website. During the phone call they quoted prices higher than on the comparison web site, then gave a litany of excuses when I objected. Typical shonky sales practice - they won't get any business from me.
Tango have been a pleasure to deal with in getting the connection to my rented unit. They provided regular (but not annoyingly so) text updates and then a last advice well in time. They connected the electricity as promised. One tiny quibble would be that given all this great lead-up, it would have been nice to get a text when the electricity was actually turned on. But that is a minor quibble and doesn’t detract from my high rating of their service
- Verified customer
Tango energy customer service was brilliant. The team followed up with my installation issues and made sure they were fixed in time.
The rates are straight forward and the best in the market.
Previous companies offered me the so called discounts, but I ended up paying a lot more than I am doing now.
- Verified customer
Fantastic pricing, very impressive sales support,
So easy to compare and sign up. Emailed a few bills, got an apples with apples comparison. No mucking around, and an immediate 35% reduction in my bill. I have a 5kw solar system and a smart meter - and absolutley NO issues there. The flat rate charge is much cheaper than my current charge (and would still be cheaper than a dual tariff even if it was available under the wholesale provider) Solar feed in is the same and supply charge (always the kicker) is a little cheaper.
Overall I am in front BIG time!
Sales team know their stuff and absolutely no CRAP - just straight out cheaper rates with no contract.
Oh and did I mention their support for renewables?...I am a fan!
- Verified customer
Cheap and simple
Our main reason for switching to Tango was we no longer had to worry about late payments causing the bill to blow out disastrously. Tango offer a simple to understand bill i.e. No huge discounts for early payment: Those huge discounts are really just a late payment penalty... and it's too easy to miss paying a bill because you didn't receive it in the post... or some other reason.
The second benefit we love is that Tango offers 3 monthly billing. We have a small bill and it's always annoying to have to keep remembering to pay the thing each ...month. 3 monthly is much more convenient. We've had Tango for a year or so now... and the bill is generally either about the same or slightly less than our old Lumo bill without stressing about discounts. We're very happy with the unfussed nature of the Tango service. Tango came recommended to me by several friends... and I'd be happy to recommend it to anybody. :-)
- Verified customer
Concerned about company direction under new CEO.
I signed up to Tango a few months ago thanks to VIC Energy compare, got my first bill and was very happy indeed. Still waiting for my second bill to arrive after this quarter finishes. Purely from a value point of view so far so good.... BUT....
However, I read today that they recently appointed a new CEO in August 2018.
(Factual and Objective #1) This CEO has been in senior executive leadership positions of many other retail utility providers.
(Factual and Objective #2) Most of the companies in question have very poor reputations on Pro...
Early days but pretty happy with a little sadness thrown in
I've been a Red Energy customer since early to mid 2000's and have been very happy. After a recent forced change from gas heating to a split system I was shocked at how much my electricity account went up - far more than my gas bill went down! I'd been planning to take up the Victorian State Governments offer of reviewing my providers in return for $50 but was a bit lazy. My latest bill got me motivated because I thought with summer coming these bills are going to be massive. I went through the process of review and this time my shock was relat...ed to how much extra I've been paying. By flipping to Tango my rate has gone down by over 10c a kwh which is significant. A big thank you to the Vic State Governments initiative. I think that once word gets around and people start comparing en-mass a lot of providers are going to get a well needed wake up call. My only sadness is that this company is not Australian owned. Surely an Australian community type group can make a name and a modest profit in the energy space.
CHEAPER PRICES WITHOUT NORMAL REGULAR INCREASES
Have just recently changed over to Tango and I'm very happy. Was previously with AGL who just kept increasing their prices so I decided to shop around and found Tango who are much cheaper AND they have prices locked in for 2 years so no regular price increases like the other companies seem to have! I've received two bills and both are much cheaper than I was paying previously with AGL - estimated savings are at least $200 a year so I'd rather that in my pocket!
Easy, quick and cheap! Highly recommended
Extremely excited Pacific Hydro created a retail company to sign up with, searching and getting prices on the tango website is super easy, mine was jemena. Tango is the CHEAPEST of any and all companies for my network area, even when you consider all the CONFUSING discounts other companies offer, Tango is still on top by far.
Took 8min over the phone to sign up and got my welcome pack 24hours later
Was previously with Red Energy, while a fair supplier, they were hopeless at providing bills, customer service wasn't up to scratch, plus Tango is cheaper than Red Energy, to the extra tune of $150 - $200 a year.
Good rates and prices - but customer service has dropped since recent name/takeover
I joined Pacific Hydro initially and was very happy with their service, prices and locked in rates. During my period of contract the company has been taken over by Tango and I find their customer service lacking. Just trying to find out if my concession card has been added to my account has not received confirmation by email (been waiting a few weeks now) and when I did follow up with a call the guy who answered said "he could not access my details on screen". What's the point of that?
I asked for him to have someone who could access...them contact me. He did that but when the person called I missed their call and they just left a number WITH NO REFERENCE NUMBER to call Tango back. What a complete waste of time ... it would mean starting all over again wouldn't it. Useless - get some better processes in place to actually help your customers when they call in please.
Simple to understand energy plans
Tango is one of the few energy retailers who don't try to confuse the consumer with huge discount offers. They just give you the actual base rate plan and its plainly explained on their website. Other companies inflate their base rates, some by an enormous amount and then offer various discount incentives .... the actual cost is not good when the real costs are worked out. I'm in the Ausnet area in Victoria and found Tango's rates to be the cheapest. I have solar and also found Tango does not penalise solar customers by charging them considerab...ly higher rates for the energy they consume from the grid as do the other energy retailers. I was also very grateful to speak to someone in their call centre who spoke good english which I could easily understand. I found the switch very easy and my rates are locked in for a fixed term. I highly recommend this company.
Don't bother signing if on Mornington Peninsula
Would leave a minus rating if I could.
Have tried 3 times to sign up. Once when we had the old meter. No go
Changed over to Smart Meter, no go, new meter was not registered.
Tried today, NO AGAIN because our meter is programmed with the wrong feed in tariff for them, and they won't change it. Told us to go to our current provider to change, but United Energy who is the Major Supplier said the new provider can change the tariff settings when we installed the smart meter.
Advised by Sharma they can change the tariff when we are a customer???? But won't sign us up until we get it changed by our current provider. Double dutch speaking.
- Verified customer
Hard to sign up but 100% worth it
So annoying to sign up, has to be done over the phone and often their callback takes a long time. BUT their rates are simply unbeatable. I've been with them 18 months and regularly comparison shop, but nothing can beat the price. Have never had bill shock and their rates don't sneak up over time.
Questions & Answers
I note that one customer says "very disappointed that there customer portal is not fully functional"
Being a future solar power customer and wanting to watch the useage etc, what does Barry mean? Does it mean you can't monitor it yet through Tango? Wendy
does tango provide gas connection as well?
Hi Pret, Not sure I did read on a Google search that they will at some stage. The best thing is to give them a ring o 1800 010 648, the good thing about this is they are in Victoria, not some far flung country who knows where.
Hi pret they don’t have a gas connection at the moment. I just moved to globird energy which I found the cheapest and had a good rating on product review give them a call till tango sort it out and come in the gas market
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