2Tango Energy

Tango Energy

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2Tango Energy
2.4

147 reviews

PositivevsNegative
34% · 5093 · 63%

Reviews

147 reviews
Sydney Whiskey Lover
Sydney Whiskey Lover2 posts
 
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Zimmer
ZimmerSouthwest, VIC4 posts
 

Appalling Service - Bills Are All Over Place

My previous bill was estimated at $78.98 then my new bill says $167.22. Supposedly my previous bill was not physical checked. No reason given. I said what is the cost difference between the two. They couldn’t work it out. I said I want to know what my bill is for this period only. They can’t work it out. I said there is no note on the bill showing the under estimate amount for the previous period. Oh I’m sorry. Tango Energy is a joke. Don’t use them. Show details
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arbies
arbieskyabram31 posts
 

Rates up, customer base down

Been with Tango for 18 months, always paid when the bill dropped into my inbox, means nothing to this mob. Shopped around got better rates, asked tango
about the increase and they more or less said stiff pooh, move on, so I have. I don't hang around to get ripped off on unnecessary rate increases so it is sayonara, ciao have a nice day. If Labor didn't have an obsession with net zero and poles and wires, the rates would not have gone up. If they keep on closing down power stations leaving us with no baseload power before they have a reliable supply we are doomed to constant blackouts. Get supply fixed then go sun and wind but not before. Show details
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wolf
wolfGreater Melbourne (Outer), VIC2 posts
 

Capitalism at its worst

Received 'adjusted rates' a few days ago. Under the seeming guise of energy crisis and inflation, not only the rates but also the daily supply charges went up over 50%!!! For me, this comes across as blatant and antisocial greed and profiteering. A great reason to go fully solar as soon as possible and get out of the hands of pirates for good. In the meantime: look for a better deal. Show details
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Lyndon
LyndonMelbourne6 posts
  Verified

70% price rise - that's a tad more than "inflation"

Just got my new gas rates. A 70% price increase, with customer service completely unresponsive, just saying "That's the new rates". Show details
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Lee B
Lee BWimmera, VIC2 posts
  Verified

Fees and tariffs NOT honoured!! Within weeks!

Cannot even login to the portal now. Not accepting my precisely correct password and username I set up. Fee for meter configuration jumped from 60 to 99 dollars. Feed In Tariff that was agreed - now that I have solar - is suddenly way less than the 10 odd cents agreed to. This whole crowd can only be described as scammers. If I am forced to agree to their outrageous terms for solar connection I will switch immediately afterwards if I can find a better deal. Power supply has been reliable but I have been paying extra fixed charge on this "deal" because of the FIT that I am now NOT GOING TO GET! Please bring back the SEC. I spent hours reviewing providers only to be stitched up at the eleventh hour. Show details
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KAL
KALGreater Melbourne (Inner), VIC3 posts
 
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Siri
Siri5 posts
 

poor customer service

I have paid the bill to the wrong account number and when discussed with the team, they said they will fix this in 48 hours. Nothing happened for 2 weeks and I receive a notice to make the payment. Someone from Tango called me and I escalated this issue. They said they will fix this ASAP. Nothing happens for almost a month and I received another notice to make the payment. I had to call again to explain the whole thing. Such a waste of my time. Their customer service is very very poor and I do not recommend them. Show details
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Tammy
Tammy
 

Bad services!

Supply address was not my address. I did not have gas account on portal. So hard to track bills and payments as very late update. Staff is not knowledgeable when rectifying the issues. It took few months but still didn’t solve the issues. That’s why I decided to choose another company. Show details
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jamie s.
jamie s.Greater Melbourne (Outer), VIC
  Verified

Errors made, promotional rates not honoured

In short, I signed up to promotional rates prior to the AUG22 rate changes. An error was made at an account level which meant my account had to be closed and then re-opened. When opening the new account the promotional rates we not honoured. After several calls, the outcome was that the system just won't allow the promotional rates to be applied. Very disappointing, and something that could easily be avoided (in my option). Show details
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Matthew
MatthewIllawarra, NSW4 posts
 

To be afforded at all costs

when we moved in to our new home they were selected as "The new kid on the block in NSW". Everything ticked along OK until we had solar installed. Be warned NSW cusomers, you CAN'T get smart meter usage data using the Tango web site, the best Tango can do is request a spreadsheet from Endeavour Energy. THat is POOR customer service.
Then we just had a 256% increase in aour charge rates. Their response was to suck it up that is what the charges are in NSW. Well they are not. I just transferred to Origin who had a far more modest rate increase.
Be Warned Stay away Show details
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Charity
CharitySydney, NSW3 posts
 

Exorbitant fees

Very exorbitant fees! Just recieved a monthly bill for July of 424.00!!! I also don't remember switching from quarterly to monthly bills!!! Show details
George
GeorgeMelbourne10 posts
 

Rip off !

Avoid this rubbish company at any cost .
Their advertised rates lower than my previous gas company but first bill is $300 for 4 weeks . Thieves ! Show details
Hayley
Hayley5 posts
 

Rude customer service

Customer service literally hung up on me when I said I'd check my email and pay a bill. She spat the dummy because I didn't want to pay over the phone in public. Horrible women, horrible people working there Show details
Cmac100
Cmac100Greater Melbourne (Inner), VIC4 posts
 

they were great when they started - terrible now

When I joined they were new and customer service was great. Now it's the most difficult process getting basic information. I enquired about my bill it took 3 enquiries over 2 weeks and then a 22 minute wait after the person said "let me go check the rates" they came back 22 minutes later and asked if I was asking about electricity or gas... I asked what was being checked... no answer. They told me I was on a 84c supply charge per day I asked why I was getting charged $1.11, they didn't answer and when I asked what was so difficult about the enquiry they invited me to move companies - what?! Nothing made sense... then after 40 minutes they asked my name and account details. Show details
Ali
AliSouth East Queensland, QLD3 posts
 

Super expensive electricity. Would not recommend

I’m on grid solar and decided to swap to Tango. I went from under $300 a quarter electricity bills to $170 a month with tango electricity bills. Total rip off. Would not recommend Show details
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Adam W.
Adam W.
 

Rates have gone from 18c/kw to 49 cents. Goodbye

Rates have been jacked through the roof to 270% of the original price. Letter informing me of the change arrived on the day. It now costs over a dollar an hour to run heating and not freeze. Show details
Bazz L.
Bazz L.Richmond-Tweed, NSW
 

Soo good

I switched provider to tango. So far they have been great but the energy price is set to dramatically rise so I’ll see if their rates are not favourable I’ll switch as there is no exit fee Show details
Headcaver
HeadcaverGreater Melbourne (Inner), VIC2 posts
 

Tango saved me. AGL ripped me off for years. Now life is more affordable

Tango have cheaper rates than most other energy suppliers. Changing from AGL to TANGO gave me a chance to be on top of my bills. They're just about to supply gas as well, and their rates are cheaper than most. Really a lifesaver! Show details
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Paulzinho
Paulzinho8 posts
 

Error free sign-up and account transfer

After doing a bunch of research I signed up about three months ago. No issues following the sign-up process and selected both Gas and Electricity. Both have now been transferred to Tango and I have had the first bills for each. Basically a smooth and uncomplexed transition. So far very happy. Show details
Josh
JoshGreater Melbourne (Inner), VIC
 

Easy Sign Up

The process to sign up online was easy, good introduction email that covers off everything and good rates considering the current energy market at the moment. The 12 month lock in price on power and solar is why I switched Show details
lachie1989
lachie1989Melbourne3 posts
 

They increased the rates by 25% shortly after joining, and no letter/email about the increase

They increased the rates by 25% shortly after joining, and no letter/email about the increase. Seems very dodgy. Never called them so no idea on customer service. Would not recommend Show details
Donal
DonalGreater Melbourne (Metropolitan), VIC5 posts
 

Changed my prices and charged more that market rate

Didnt notice they changed my prices and were over-charging me for months. Way higher than all the competition and even their own advertised prices. This is how they reward customer loyalty i guess. So unethical, do not recommend. Show details
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sue
sueMelb14 posts
 

Hopeless administration and customer support

I set up a direct debit when i started with Tango, and do it every month. And every month they threaten to cut off my supply because they won't action the direct debit set up the previous month. Am over it!
Jpeg
Jpeg2 posts
 

Pay peanuts get monkeys- avoid avoid avoid!

Trying to connect gas to a new property. After moving in still no connection and on hold after the third transfer to another customer ‘service’ rep. Still no answers just passing the buck. I have no hot water or ability to cook with a baby and toddler in the house. Show details
Done and Dusted
Done and DustedSydney, NSW7 posts
 
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DrN
DrNGreater Melbourne (Metropolitan), VIC43 posts
 

Illegal activities

Tango record all calls without gaining permission or advising the person they have contacted.
They also attempted to elicit personal information about me from a third party without my consent. Ignored multiple emails pertaining to a disability concession, and actively continue to engage in disability discrimination. Show details
Jody W.
Jody W.Southwest, VIC
 

It’s too late for me, save yourself! Take your business elsewhere

Signed up gas 5 weeks ago, still not transferred over. Now told it’s delayed, no time frame given. Going to cost me extra if I request it be done asap! Show details
Karen
KarenMelbourne37 posts
 

I was a happy customer but not now

I have been with Tango for some years and was very happy with their rates. They had simple to understand pricing without the confusing discounting. Not so now. Their prices have hiked and their plans are different from what they were before and they have introduced confusing discounting. They are also offering cheaper rates to new customers which existing customers cannot get. I also didn't realise they are not Australian until now so I will move to an alternate company. I would give them no stars if I could. Show details
Nuwan A.
Nuwan A.South Australia5 posts
 

Unprofessional, rude, I can go on

They didn't disconnect within 4 business days as mentioned , and I have to pay someone else's until they reads when they can. Main issue is that when I mentioned it only reply is they read it after few days of my notice. What a company Show details
O. Manor
O. ManorGreater Melbourne (Metropolitan), VIC7 posts
 

Very disappointed

I have been with Tango for the last 4 years and was very happy with them, till my last two bills suddenly increased and I have just discovered that I have an overdue bill as they changed the cycle from 90 days to monthly, without telling me. Needless to say, my monthly bill is now close to what I was paying for 3 months, so it hardly seems worth hanging onto them, as that represents a massive increase for a one person household, who is very careful with her power usage. Show details
Nev
Nev2 posts
 

Moving on

I’ve been with tango 1 year and they changed the billing cycle to monthly without any consideration and had to find out from them. There’s also something about the bills that I find excessive. I’m leaving for didn’t feel comfortable  Show details
Tania G.
Tania G.Greater Melbourne (Metropolitan), VIC3 posts
 
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unhappy
unhappyGreater Melbourne (Metropolitan), VIC2 posts
 

Not Australian owned

Was with Tango until prices went up then on questioning they advised they were owned by Pacific Hydro Australia which sounded ok but then found they are 100% Chinese owned. So went for Aussie owned  Show details
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Mikey
MikeyGreater Melbourne (Inner), VIC
 

*WARNING* Illegal Practices

Tenant moved out. Paid final bill and for electricity to be disconnected. Final invoice & proof of payment provided.
Electricity was disconnected.
Tango Energy now sending demand letters for electricity provided during the disconnection period.
There was no electricity provided (it was disconnected), nor was there any new contract.
Have contacted the Ombudsman was told they are breaking the law. Will submit all info to Ombudsman.
 Show details
Dave
DaveNortheast, VIC4 posts
 

Price Increases !!!

I was reading an article saying how electricity prices have fallen during 2020, so I checked my Tango bill ... I nearly fell over .. they have put our price up from 26c/kw to 30c/kw (peak) and 13 to 20c/kw off peak !! That is 15% increase in the peak and 50% increase in the offpeak !

Judging by other comments here, this is how they operate, get you in low and then quietly increase price. I am so cranky, I am so sick of being ripped of by companies like this.  Show details

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TimC
TimCCentral Highlands and Goldfields, VIC22 posts
 

No special promotion or lower rates for Time of Use

IF Tango wants cheaper rates for Single or Flex rates then , Please warning to Time of Use Tariff dont Join with them.... Tango is not Cheapest any more Thanks to Chinese company. Show details
Nick R.
Nick R.Greater Melbourne (Outer), VIC4 posts
 

Another Chinese owned energy company

Another Chinese owned energy company. Let keep Australian power & gas in Australian hands. Momentum, globird or red energy all the way. They increased their rates hugely last year making them more expensive than aussie ones anyone Show details
Lisa M.
Lisa M.Western District, VIC
 

Outstanding Customer Service

After being a loyal Origin customer for 10+ years, I moved to Tango Energy based on great prices and good online reviews. From my first phonecall, to every phonecall subsequent, I have spoken to friendly professional, local staff who have taken time to listen and help. When my credit card number changed, they proactively telephoned me. When my tariff changed recently, they took the time to explain the reasons and talk me through my options. While they may not be the cheapest provider (although not far off), their customer service is outstanding and worth paying a little extra for. Show details
Shivz
Shivz2 posts
 

Not a good system or customer service

As good as their electricity rates might be, the customer service is not good at all, they dont email ur invoices on time always delayed, i left and came back to tango, turns out they opened two accounts for me so i had to pay 2 “final bills” and they confused me so much. Show details
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