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Tango Electricity

Tango Electricity (page 2 of 4)

3.2 from 78 reviews · View Statistics
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Reviews

  • Transparency
    2.8 (44)
  • Customer Service
    3.0 (50)
  • Rates and Fees
    3.1 (48)
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standupforyrrights
standupforyrrightsGreater Melbourne (Inner), VIC
  • 6 reviews
  • 5 likes

Price Gouge

published

In Victoria, Tango Energy have this month increased our power rate from 17.85c to 25.74c. A clear 44% price gouge. When asked why they are now one of the middle to most expensive, from being cheapest, they cannot explain. Slow replies even after complaint thru EWOV ombudsman

Transparency
1/5
Customer Service
2/5
paul e
paul eMELBOURNE

RATE INCREASE

published

I to have received an email with price increase notice. Not happy. They will lose me as a cust. I have already looked elsewhere, and have found cheaper rates. They are only cheap until the rate increase kicks in. They were cheap but not anymore. You have to stay on top of it, as who the cheapest is, is always changing. I refer to Canstar site, which is very good at listing the cheapest in order. I now see that Elysian Energy is now rated no 1, and they will be my new provider. Bye bye Tango.

Transparency
3/5
Customer Service
3/5
Thayyil V
Thayyil VGreater Melbourne (Outer), VIC
  • 9 reviews
  • 14 likes

Very Annoyed And Disappointed

published
Transparency
1/5
Customer Service
1/5
Jon
JonThe Mallee, VIC
  • 28 reviews
  • 9 likes

Great customer service, big savings on my bill

published

Very friendly staff helped me with my problems straight away, I have saved $200 on my first bill unlike AGL and power direct. Happy I joined Tango energy would definitely recommend them

Transparency
5/5
Customer Service
5/5
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Unhappy User
Unhappy UserGreater Melbourne (Inner), VIC

Dishonest Foreign Owned Electricity Supplier

published

Been a customer for nearly 3 years
Last Sept they sent an email advising of a 35% increase and said if we didn’t respond the increase would be enacted. I did not respond as silence does not mean consent in any contractual matter. They slipped the increase through last month. I have objected and their approach is to hide behind an agreement I never agreed to. Foreign owned so value leaves Aust. Go elsewhere .....I am

Transparency
1/5
Customer Service
1/5
Oz
OzBraddon 2612, ACT
  • 32 reviews
  • 27 likes
  • Verified

26 Minutes to Answer Phone. Do not bother with this business

published

Rented in Melbourne for 2 years.
Zero problems with sign up to new electricity service 2 years ago. Zero issues with supply.
Called to cancel today
26 minutes in call queue before I speak to actual person.
Not acceptable
Take your business elsewhere

Transparency
1/5
Customer Service
1/5

Worst Industry - I was sold a service by Tango that cost me a lot more than my previous provider Momentum

published
Transparency
2/5
Customer Service
2/5

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Michael
MichaelAU
  • 57 reviews
  • 30 likes

Very good company - much better than the major companies

published
Transparency
5/5
Customer Service
5/5
Carmelo S.
Carmelo S.Victoria, Australia
  • 5 reviews
  • 5 likes

No nonsense electricity

published

Cheapest electricity retailer. No nonsense with discounts or pay on time offers. Offers only one rate and it is the cheapest one out there. Great customer service over the phone and in my experience have been serviced by a customer representative in less then 10 minutes. Certainly will be going cross to them when the start offering gas.

Transparency
5/5
Customer Service
5/5
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Anonymous762
Anonymous762Victoria
  • 25 reviews
  • 15 likes

My Experience with Tango is good so far.

published
Customer Service
4/5
Rates and Fees
5/5
Barry
BarryVictoria, 3201
  • 4 reviews
  • 6 likes

Customer Portal

published

Just signed up with Tango Energy, very happy with the process good customer service and rates. As we have a solar system installed I monitor our power consumption and solar credit carefully. Very disappointed that there customer portal is not fully functional.

Transparency
3/5
Customer Service
5/5
Barry
Barry
Avi
AviMelbourne
  • 2 reviews
  • 2 likes

Electricity retailer par excellence

published

best company to have as your retail electricity seller. the best. they stick to what they promise. which is pretty big. No nonsense rates and fancy discount schemes that hide real costs. easy simple and the cheapest by long shot in the market. just go with them blindly dont even think about it.

Transparency
5/5
Customer Service
5/5
Energy Providers

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Faran Q.
Faran Q.Greater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like
  • Verified

Best Rates and Great Service

published

Got a call 4 months back to switch to Tango from their Sales rep and as he explained that their is no discount but great rates, that attracted me to listen him further. I got great solar buy back rates. Looking forward for Tango to offer Gas soon too. Recommended many of my mates and all of them are happy with the switch to Tango.

Transparency
5/5
Customer Service
5/5
Angelo39
Angelo39Greater Melbourne (Outer), VIC
  • 9 reviews
  • 3 likes

Great to be with Tango!

published

Very happy with Tango rates and services... Would recommend anyone...no one could beat there simple and great rates on the current market. No dramas with pay on time discounts and all.. simple.. Keep up the good service! Would love to collect Gas in future if they do provide..thank you Tango

Transparency
5/5
Customer Service
5/5
suziq
suziqBendigo
  • 3 reviews
  • 4 likes

Good straight up energy provider, no bull

published
Transparency
5/5
Customer Service
3/5
Jimb
JimbGreater Melbourne (Outer), VIC
  • 36 reviews
  • 18 likes

Saving Money.

published

Have been using Tango for 8 months now,and have been saving about $30 a month,mainly because of off peak rates which Lumo did not offer me and said if I wanted them I should have asked.No discount pay on time gentle reminder if late,not often and can monitor usage daily,up front with information at sign up.

Incentivised Review No
ServicesElectricity
beebeegee
beebeegeeMelbourne, Vic
  • 116 reviews
  • 101 likes

Basic Company Gets Job Done, But

published
Transparency
5/5
Customer Service
4/5

Pretty good

published

Been with Pacific Hydro now Tango for over two years now and no problems. Really good simple rates, small increase at end of contract period and local call center. connecting solar was easy and quick.

Transparency
5/5
Customer Service
5/5
phil C
phil CGreater Melbourne (Outer), VIC
  • 7 reviews
  • 8 likes

Really great service

published

So my meter number did not align correctly with the property (not Tango''s fault) and consequently I had connected the wrong meter. Tango corrected this and connected the power the same day, so it was excellent service. Thanks!

Transparency
5/5
Customer Service
5/5
Brenn
Brenndont have facebook
  • 3 reviews
  • 4 likes

Once good now not good

published

I am an electricity customer who has been with this company since 2015. ( recommended to another paying customer as well). They have made mistakes--record keeping wrong---- and accusing me of failing to do something.. They -- just now ---had to admit they sent out nothing by mail and had my details re my plan wrong, and, when I was on the verge of changing to another company they offered a sweetener that i appreciated ....until i found out other companies offer this item for free---- so they offer me nothing to make up for the misery that they caused. I see ageism here as they would not listen staring at my birth date ---i wonder.

Transparency
1/5
Customer Service
1/5
Standard
StandardVictoria, Australia
  • 30 reviews
  • 21 likes

Rocky Start with Tango

published

We switched from DODO to Tango a few months ago, it has been a rocky journey so far. It seems every invoice they send me has an overdue amount, and they never send me the original bill. I pay all my bills on-time, Tango is the only company that consistently send me bills only when they are overdue. Hopefully it gets better from here, otherwise I'll probably switch to another company with more consistent billing. However if they do improve, I will amend my review to a higher rating.

Transparency
1/5
Customer Service
3/5
MoFresh
MoFreshMelbourne
  • 14 reviews
  • 4 likes
  • Verified

Good customer service, unbeatable rates, no problems at all

published

Tango is awesome as far as an energy provider goes. No lock in contract, good customer service, simple payment and billing procedures, the lot! We've been with Tango for a year and couldn't be happier.

Transparency
5/5
Customer Service
5/5
Fred
FredGreater Melbourne (Outer), VIC
  • 26 reviews
  • 8 likes

They have a low price that stays low

published

Some companies set a low price initially for electricity then it goes up fast. Tango haven't done that after a year or two. Their call centre based in Melbourne is good too.

Transparency
5/5
Customer Service
5/5
djduke28
djduke28Greater Melbourne (Metropolitan), VIC
  • 12 reviews
  • 9 likes
  • Verified

Great customer service and competitive rates

published
Transparency
5/5
Customer Service
5/5
Les from Fitzroy
Les from FitzroyGreater Melbourne (Inner), VIC
  • 18 reviews
  • 18 likes

Needs a website for signup

published

The signup is a little painful as it can't be done on a website. However, the customer service reps were very patient and eventually it got done. Very competitive pricing, bills are simple and clear, payment through Bpay no problems. Recommended.

Customer Service
5/5
Rates and Fees
5/5
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